Stanley Warranty

Dear Revdex.com, [redacted] purchased a Silver Monthly plan for $not $as he stated And so we may remind [redacted] the reason he never received the reimbursement allowance was because he disputed his monthly paymentsRespectfully there in nothing to resolve on this complaint [redacted] took it upon him self to dispute and refund him selfRespectfully Resolutions Department

Complaint: [redacted] I am rejecting this response because: [redacted] (customer) did follow the appropriate "terms and conditions" (within days) and [redacted] provided written proof of this in his 12/14/response to Revdex.com Please ask Stanley to provide written proof by showing "Incident / Call" logs which should detail my numerous follcalls regarding these itemsBoth of these items show fraudulent activity on the part of Stanley Home Warranty When Stanley makes a statement they must provide proof as the customer did Regards, [redacted] ***

Dear Revdex.com,Stanley fixed this furnace [redacted] *n Jan of and paid $to fix this very old unit After Stanley refused to service any claim for [redacted] because she was already behind on payment and has been sent to collectionsStanley will not be able to service any claim for [redacted] until she deals with her payment issuesRespectfully Resolution Department

Dear Revdex.com,Stanley issued CK#and it was sent out for [redacted] for the amount of $11/12/If he has not received it by now we ask that he reach out to his local post officeIf in the event [redacted] does not get anything from the postal service we will issue a new check but this time it would be sent out express mail and we will require a signature from [redacted] Respectfully Resolutions Department

Dear Revdex.com, [redacted] warranties were cancelled on 03/06/and refunded back on his credit cardThe only reason the accounts were cancelled was because of a declined claim.Stanley has nothing to resolve in this complaint since it was solved way before he even entered the Revdex.com complaintRespectfully resolutions Department

Dear Revdex.com, The technician went out to customer house and established that the parts are no longer available due to age of the itemClaims department offered the customer a $reimbursement for the item needing repair even though the amount as per the service contract is $thank you

Complaint: [redacted] I am rejecting this response because: Stanley stated, on several occasions, that they would be dispatching a technician but never didEach time I called they stated that they were going to send a technician, but the business they supposedly contacted stated that they had not been contacted by StanleyIn addition to this I never said that it was a serious leak, only that it was a plumbing issueI have the gold plan which clearly states that interior plumbing is covered Regards, [redacted]

Dear Revdex.com,Stanley ask's the NJ Revdex.com to close this complaint [redacted] has always had billing issues and we have accommodated him every time[redacted] currently owes $and is in collectionsStanley respectfully ask's for this complaint to be closedRespectfully Resolutions Department

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Thank youFor your response This is welcome news I heteby exhonorate Stankey Club and do hereby Cancel my membership I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear Revdex.com, [redacted] repaired her Kitchen refrigerator with out notifying Stanley and she was informed this might not be approved [redacted] was then instructed to send in proof of the repair and maybe Stanley would issue her a one time courtesy reimbursement checkSince it was not authorized originally by Stanley [redacted] was informed it may take up to days from the day we receive proof on 05/04/via email attached you can find the email sent by [redacted] Stanley was set to send out a reimbursement check for the amount of $on 09/4/On August 04/Stanley's billing department called [redacted] and informed her that she would need to keep all her monthly payments current so there is no delay on her check[redacted] has declined on payment since August,September,October,And November we have called [redacted] more then ten times to inform her that she is past due more then days and has been sent to collections for the total amount of $Stanley respectfully ask's the NJ Revdex.com to close this complaint since we followed our terms and conditions and we went above and beyond for this customer

Dear BBB, [redacted] never paid for the home warranty his Title company did and it was for the sum of $799.00. Policy became active and he entered 6 claims in one day for all pre-existing problems in the home which are not covered by Stanley. Stanley spoke to [redacted] ... [redacted] from Colorado on 01/21/2015 and explained the problem we were having with [redacted] they understood and we refunded via check to the [redacted] from Colorado for $359.99 the pro-rated amount minus any cancel fees. Respectfully Resolutions Department

Dear Revdex.com,Stanley will be sending a check for $to [redacted] on the first week of the New yearRespectfully Resolutions Department

Dear Revdex.com, [redacted] is very misleading Stanley offered to pay $her Maytag Microwave [redacted] declined the offer and then she let her policy expire she refused to renew it Stanley respectfully ask's the NJ Revdex.com to close this complaint since as a courtesy we offered for a very old appliance and [redacted] turned it downTerms and conditions clearly stated when an item is very old Stanley can offer fair market valueWe offered [redacted] AND she turned it down.There no longer is any offer on the Table for [redacted] Respectfully Resolutions Department

Dear BBB,A supervisor has been assigned to this account. Customer may contact [email protected] for faster response time.Thank you for contacting Stanley Resolution Team

Complaint: [redacted] I am rejecting this response because It is filled with inaccurate information and as per my recent email to you the matter remains the same Also I am a female Regards, [redacted] ***

Dear Revdex.com, [redacted] authorized Stanley Warranty to charge the renewal of his home warrantyIt was charged the same day [redacted] gave the sales rep permission and provided his banking infoWhen [redacted] called in to cancel the renewal it was December 2,We informed [redacted] its not an issue we have cancelled his account and issued the refundThe check will be placed in the mail on Monday 12/28/2015, Stanley can only follow protocolThe most Stanley can do at this point is shorten the refund period from days to Stanley would like to respectfully remind the Revdex.com and [redacted] Stanley has not done anything wrong and this information was disclosed to Mr[redacted] Respectfully

Dear Revdex.com,We sent out two tech for [redacted] and they both reported the same thing there was no one in the home to open the door or answer the techAs it stands the policy is active and Lena can cancel but it wont be a full refund and it will have cancellation feesRespectfully Resolutions Department

Dear Revdex.com,Stanley will not be issuing any type of payment for this customer Barbara Jean Van EpsShe entered a claim and cancelled it right away since she wanted speedy serviceAll claims take 24-hours to post.Barbara Jean Van Eps charged back her monthly payment with her bank and is in collections.Respectfully Resolutions Department

Dear Revdex.com, [redacted] entered a claim for her ac system and when we reached out to her we explained we can not service the claim until the past due balance is paidMs [redacted] provided an updated ACH payment that declinedThe amount due is $plus declined fees of $bringing the grand total of $Stanley reached out to [redacted] informing her with the complete amount owedNo one is harassing [redacted] we simply informed her she will be moved to collections as of November 7,Stanley respectfully ask the Revdex.com to close this complaint since [redacted] does owe the balance of $and the account is delinquentRespectfully Resolution's Department

Dear Revdex.com,Stanley is standing by the original response,and this is no longer in Stanley's hands but in the collection agency'sRespectfully Resolutions Department