Stanley Warranty

Dear Revdex.com, [redacted] *** disputed his account and is in collection since 01/for the amount of $Stanley is able to remove this account from collections and would even excepted the cancellation fees instead of the $balance owedResolutions

Dear Revdex.com,Stanley will be standing by the original answer located below[redacted] ***r paid $out of the $that she ows for all home warranty policiesThe reminding balance is $that she has been moved to collections[redacted] ***R agreed to make a payments and has only made oneHer account is officially moved to collections and she was informed of this thats the sole reason she entered a complaint.Stanley respectfully ask's the Nj Revdex.com to close this complaint since the customer is just looking to get out of paying there out standing balance.e...Respectfully Resolutions Department

Complaint: [redacted] I am rejecting this response because: I paid for a service which took lover 2 weeks to respond. In the mean time, I had to buy dinners because my oven would shut off. They responded "use the top stove". The technician did come out after this complaint. However, Stanley Warranty still has yet to send the check for The other warranties appliance Regards, [redacted]

Dear Revdex.com,A supervisor has been assigned to this accountCustomer may contact [redacted] for faster response time.Thank you for contacting Stanley Resolution Team ?

Dear Revdex.com,A supervisor has been assigned to this accountCustomer may contact [redacted] forfaster response time.Thank you for contacting Stanley Resolution Team

Dear Revdex.com, [redacted] is providing misleading informationStanley declined her ice maker claim because she did not have the coverage [redacted] is not owed anything by Stanley and has expired on 07/15/She spoke with a rep and told him she would consider renewing her account but she did notRespectfully resolutions Department

Dear Revdex.com, [redacted] was refunded as per terms and conditions This past customer is being handled by our Compliance Department and there is no further action by StanleyResolutions Department

Dear Revdex.com,Stanley has always covered *** ***'s property of *** *** *** ** *** as was requested by *** *** over a recorded conversation. Stanley is left in a daze since our records do not show that *** *** has ever
called to cancel the service There is a past due amount of $that Stanley is able to help *** *** as long as she can contact [email protected] or even call cancellations. Respectfully Resolutions Department

Dear Revdex.com,Stanley sent out a tech for *** *** on 04/23/and he reported to Stanley there was no one in the home and no one answered his phone calls. Stanley will only offer 30% of the renewal of the policy for *** *** since this account is up for
renewal. Respectfully Resolutions Department

Complaint: ***
I am rejecting this response because:When I purchased the home warranty plan from Stanley I was assured I could choose my own repair companies because I am in a very rural area. My freezer/refrigerator motor broke and about 1/2 of my entire freezer defrosted onto my kitchen floor. I needed it fixed ASAP. I had tried to contact Stanley with no response but finally had to contact my local repair person to get it fixed. Many of Stanley's comments are untrue or exaggerated. However, I am at work and my paperwork is at my home. I believe my initial complaint documented my unanswered calls, faxes and emails to Stanley. I also had to submit my bills to them at least three times. I have no desire to do business with this company.
Regards,
*** ***

Dear Revdex.com,First and foremost Dorothy Floyd paid $for her home warranty not $as she statesStanely sent out a repair man for the Clothes Dryer on 12/08/he reported back to Stanley.Tech diagnosed that there was to much dirt,lent, and build upHe stated that is this dryer would have
been cleaned every once in a while it would have not failed.Stanley's terms and conditions clearly state failures from lack of Maintenance are not coveredAt this time there is nothing to resolve we acted upon our terms and conditions. Respectfully Resolutions Department

Dear Revdex.com,Again July 02/Stanley was informed that Richard Noll disputed the amount paid to Stanley of $02/-09-and there will be no other resolution to this so called complaint.Hopefully this info refreshes *** memory. Respectfully Resolutions Department

Dear Revdex.com,*** *** information is falseHe had an extended auto coverage With Stanley not gold StandardHe was not able to be serviced by Stanley because his payment was returned for insufficient fundsWhen *** *** was instructed to pay his monthly charges before he can get serviced he
wanted to post date payment for the next month we explained his account needs to be current before we can service any claim. Stanley used to Market Gold Standard extended warranty until September when we parted ways. *** *** reached out to Gold Standard on his own no one has ever sold or told him his account was with Gold Standard. Respectfully Resolutions Department

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:The response is dishonest.there was a genuine problem with my dishwasher; Stanley warranty sent the wrong technician who only checked the external water line and did not check the dishwasherI therefore refused to pay him.I called another repairman from Sears the following day who diagnosed the problem as a faulty part in the dishwasher which he replacedI am happy to produce a report from their technician if need be.I did not verbally abuse anyone from StanleyIf the conversation was recorded I urge the company to produce that and it will show that the representative from Stanley was rude, refused to engage in a meaningful conversation and hung up.The repairman sent by Stanley himself told me that they should have sent a dishwasher repairman instead of a regular plumber like him
Regards,
*** ***

Dear Revdex.com,Stanley would like to clear up the complaint by providing the other side to the story*** *** entered a claim for a clothes washer and a clothes dryer on 07-07-and his claims posted onto his account on 07-09-We reached out to *** *** to inform him that his
claim is being worked on but his daughter responded and stated she does not need service and she was instructed by the NJ Revdex.com to claim all her money back from StanleyWe reached out to *** *** the owner of the policy in order to get a better understanding of what was going on *** *** stated we took to long toservice is appliance's and that he was instructed by someone over in the Revdex.com to call Stanley and demand a full refundHere at Stanley all claims take to hours to post on the systemWe offer emergency service only for heating and cooling claims same day*** *** may cancel his account if he wishes to but the facts that stand are that Stanley will only cancel his policy as per his terms and conditionsHe will get a pro-rated refund minus cancellation fees and usage. Stanley respectfully ask's the NJ Revdex.com to close this complaint since the fact show we did not do anything wrong and we did not cancel *** *** after we were advised by his daughterStanley can only cancel or make any changes with the policy holder no other family member's unless added to the account

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Revdex.com,*** *** had days to read review and understand his terms and conditions and he kept his policy as of 12/18/ After the day grace period our terms and conditions clearly state the down payment is non refundableWe voided out the cancellation fee that's the most we can do. Respectfully Resolutions Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me

Dear Revdex.com,*** *** account has been cancelled since 06/17/and he was sent his pro-rated refund via check as he requested Ch#wassent on 06/30/for the pro-rated refund of $that's all they were entitled to as per there terms and conditionsOne of Stanley's
supervisors sent well over an hour on the phone explaining the breakdown of the refund with *** *** no further action will be taken on this policy. Stanley Respectfully ask's the NJ Revdex.com to close this complaint since Stanley only acts upon there terms and conditions Respectfully Resolutions Department