Staples, Inc.

RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I would appreciate it that Staples kept their word when advertising something
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowSo you won't take the return for store credit because that day, you just don't feel like it.Please give me an example of when you would take a return without receipt and they'd be unable to find the transaction using my credit card.
Regards,
*** ***

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I received both $coupons and they are in the process of sending the $coupon to *** ***, so this part is resolvedThe part I feel may not be resolved is the policy that employees do not inform the customers about that you needed to purchase $ink cartridges, days before you turn in ink old cartridges. When I called to customer Service before I contacted Revdex.com and they said the policy that you needed to purchase $ink cartridges, days before you turn in ink old cartridges had started in When I said that both stores in *** *** Montana and *** Washington the employee's of Staples did not say anything to me about this policy and they should tell the customers about this, he hung upI just received an email from Staples saying" Both stores should have been aware of the changes that took place two years ago and explained that you." I replied back saying I can understand why one would not know about this policy, but not two stores in two different states? I feel like they are ignoring the issueI am not sure what you or anyone can do about itThanks for your effortsincerely *** ***
Regards,
*** ***
%

Staples apologized to the customer for the inconvenienceWe have made an exception to our return policy and issued a return with a refundThe customer should expect the refund to post to their account within 3-business daysWe have also issued a $courtesy coupon for the inconvenience

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowWhich response are they referring to? They offered a similar product at the same cost and then changed response to they r not responsible for offering a similar item
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,I am rejecting this response due to the bad business practiceI just don't see how it's acceptable to collect personal information from a consumer an then reject their orderNot to mention, your tying up the consumers money when you allow the purchase to be completedBetween my wife and me,, it took up to four days to get our money reimbursed and of course this is after Staples gave us a confirmation and delivery date emailI just don't feel this is acceptable for any businessIf you have no way of keeping up with your inventory then you should at least give the customer the option to cancel the order or keep it active until more product becomes available
*** ***

RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Staples had honored the price for other customers and refuses to honor the price for meRegardless of typographical issue, I feel they should provide the same level of service to every customer and not just the few they decided toI know for a fact that others have experienced the same issue and have confirmed they have received some or all of their orderI will not accept an apology unless it is in the form of honoring their commitment to their customers and the price they advertisedI am not the only person who is affected and I know other businesses also price matched Staple's "mistake"This issue isn't just about me but about everyone that Staple's affected in their decision.
Regards,
*** ***

Staples apologizes to customer for the inconvenience caused, a refund of $was issued as of 1/3/to the original method of payment used and a courtesy coupon of $was sent to customer via email with an apology responseWhile it is not Staples policy to cancel or return gift cards, an
exception was made because customer did not receive the gift card in the mail and for that Staples is very sorryThank you!

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Unacceptable The lady at the counter agreed that the price needed to be adjusted DOWN to meet my quote and would need a manager override to do so WHY would she agree to this when she was looking at the quote that the work order was generated from if it was not the right price? The manager simply did not want to process the override.
Regards,
*** ***

Staples apologizes for the troubles the customer has facedWe have looked into the customer's claims and show that their shipment receipt indicates that no additional insurance was purchasedSince no additional coverage was purchased, the customer's package is subject to a default declared value
of $A check was approved for this amount plus the cost of shippingWe have attached a copy of the signed shipment receipt

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Staple's offered me a refund of $in a staple's e gift card This is unacceptable for the following reasons:1.We bought the computer in the holiday season when the price was reduced and coupons where in abandons.this computer is sold now at staples for $so, even if I would want to replace the same computer now,(which I won't) I would have to add $150.2.After my experience with Staples where they denied any responsibility even though the product was not functional from the day we bought it, I would not want to take another chance to buy or deal with them againI am a teacherI bought the computer to assist me with research and preparing my lessonswe are now a month and a half away from the school year end and I cannot begin to describe my frustration and time it consumed dealing with *** (I have seven repair order numbers to support this) and the inconvenience and time I wasted going to the library or to friend's to use their computers I would like to get a full refund without attachments and an amount that will cover the cost of a new computer plus compensation for my time and frustration. I greatly appreciate your help
Regards,
*** ***

Staples apologizes for any inconvenience caused to the customerThe rebate offers were not conjunctionalAs a courtesy for the intermittent system issues during the original promotional period, the rebate with the greater value of $was honored past the expirationThis offer was acknowledged
and agreed upon before the purchase was completed; therefore, we would be unable to honor additional rebates on the purchase

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
That information is INCORRECTApparently the so called "research" that was done was not thorough or not done at allThe offers were advertised by both the staples rebates website and staples employees as being both valid concurrentlyFurther, the terms and conditions of the additional $rebate offer do NOT state that the offers are not combinable and in fact was confirmed with the staples rebate center who processes them that they should be based on the termsThe terms have NO exclusions and are clearly supportive of my argument when read by any consumer or unbiased third partyIf staples did not mean to offer rebates concurrently, then it should have gone through legal first for proofreading BEFORE being advertised to the publicI will be happy to provide a copy of the terms and conditions for review It is a clear case of advertising and bait and switch if the rebate is not fulfilled due to staples own error or decision not to honor then AFTER the fact I await your reply with an answer to my satisfaction so this can be resolved amicably
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Once again, if the item number matches now, that is as a result of my complaintI have already proven to staples that that was not the case when I purchased itThe screen shots VERY CLEARLY prove thatI am extremely disappointed in staples absolute refusal to admit their problem and resolve the issueI will be escalating this in the manner I deem appropriate for advertisement, as it clearly appears to be a repeated issue in this company. Regards,
*** ***

Staples apologizes for the troubles we may have causedWe reached out to the customer about this issueWe discussed resolution with the customer and we were able to pick up the order and credit back the customerWe left a voicemail for the customer confirming that the refund has been issuedIt
should take 3-business days to be reflected on their account

Staples apologizes for the inconvenience the customer has facedRegrettably, the claim the customer filed were denied due to insufficient packagingStaples would not be able to issue an amount for the desired settlementWe did offer to issue a check to the customer to refund the shipping, to
which the customer acceptedThe customer can expect to receive the check with - business days via mail

Staples apologizes for the inconvenience the customer facedThe customer was charged this amount because the service was completedAfter it was apparent that a copy of the contents was made, virus included, the associate in store began working on recovering the virus manuallyThis went on for
some time, to which this usually results in an hourly charge being assessedThe amount of time spent, however, would have yield a much higher chargeThe decision was made to leave the charge in place, as it is substantially lower than what would be charged based on an hourly fee. We advised the customer of this, and explained that we could refund the desired amount, but would charge the appropriate amount in the hourly fee due to the actual hands on work completed by a former associateThe work order notes indicate that all photos were successfully recovered

Staples apologizes for any inconvenience experienced by the customer during this attempt to do business with us. We have investigated the customer's complaint and have been able to determine that due to the popularity of the sale the demand was extremely high and we sold out faster than
anticipated. We also noted that emailed confirmations received upon placing an order are in recognition of the customer's request for an item and not a confirmation that your order will ship or a guarantee to sellSale items are "while supplies last" and as a result, we are unable reorder this item at the sale price once stock is replenished. We unfortunately cannot honor the customer's request for resolution as this is explained in the terms and conditions on Staples.comWe do apologize for the customer's experience in regards to this order

We have looked into the issue with the system not accepting the coupon and have confirmed that the item was not set up in our system to be used in conjunction with that itemThe reason for this was the laptop was not an item we normally carry in our store as evidenced by the "Online Only"
designation on the link the customer providedSince it is an online only item, it could not be purchased with the $couponAs a goodwill gesture, we have sent the customer a $courtesy coupon that they can use on their next in-store or online purchase

We provided the invoice and order confirmation of order number *** to the customer, which does show the amount she paid. The customer's purchase was made using primarily gift cards, which are ineligible to receive rewardsThe only amount on that order that would yield any rewards is the $that was paid via major credit cardThe purchases can be tracked on the account, but rewards would be granted on the out of pocket cost of $