Staples, Inc.

We apologize for the inconvenience we may have causedWe have placed an order for the correct printer that the customer wanted and honored the $couponWe also issued a credit for the incorrect printer and ink cartridges that the customer receivedFinally, pickup was arranged via *** for the incorrect printer and ink cartridgesThe customer was satisfied with our resolutions

Staples apologizes for the inconvenience caused to customerStaples has processed a return for the original printers and a refund is being issuedCustomer chose different printers which have been ordered and scheduled for delivery on 1/12/Customer agreed to pay for the difference in price
and has considered this case resolved to customer's satisfaction

Staples apologizes for the troublesWe have reviewed the situation and issued a $Coupon to the customer via email, which they happily accepted

When the customer contacted our corporate office, it was explained that the $coupon was being issued as a means of resolutionFrom what is indicated on the work order notes, the viruses were removed from the computer and diagnostics were performed to ensure that his computer was running smoothlyOne issue that persisted after the virus removal was the corruption of the *** *** program, which was reported to be caused by the virusesThis was diagnosed on a return visit. The store had offered to the customer to perform a system restore, which is covered under the diagnostic and repair service that the customer purchasedThe only service that the customer would be responsible for is the data backup that is not covered under the service they purchasedTo cover most of that service, we had issued the customer the $Staples Coupon

Revdex.com:
I have reviewed the response submitted by the
business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Staples apologizes for the inconvenience the customer experiencedPer Staples terms and conditions, "While we make every effort to provide accurate information, inaccuracies or errors may occur, including price information and product specificationsIn the unlikely event that there is a
typographical error, we will, at our discretion, either contact you for instructions before shipping, or cancel your order and notify you about the cancellationStaples reserves the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and whether or not the order has been confirmed and your credit card charged."

Staples apologizes for any inconvenience the customer has experiencedWe could not confirm a proof of purchase and as a gesture of goodwill we sent the customer a $courtesy coupon

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference
to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Staples position on this matter remains the sameWe will absolutely be sharing their comments about the issue with the appropriate parties

Staples has tried reaching out to the customer to resolve the issuesWe have sent two emails with no responseShould the customer reach back out to the Revdex.com, we will gladly work with them in resolving the matter

Revdex.com:
I have reviewed the response submitted by the business and
have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***I would also like to thank Mr*** *** at the Office of the President, he responded quicky to have this resolved

Revdex.com:
I have reviewed the response submitted by the business and have determined that the
response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
* ***

We have investigated the customer's complaint and have been able to determine that due to the popularity of the sale the demand was extremely high and we sold out faster than anticipated. We also noted that emailed confirmations received upon placing an order are in recognition of the customer's request for an item and not a confirmation that your order will ship or a guarantee to sellSale items are "while supplies last" and as a result, we are unable reorder this item at the sale price once stock is replenished. We unfortunately cannot honor the customer's request for resolution as this is explained in the terms and conditions on Staples.comWe do apologize for the customer's experience in regards to this order

Staples apologizes for any inconvenience we have causedWe have issued a replacement gift card to the customer in the amount of $which was sent via email today

Staples response remains the same

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
At this point an apology is not enoughThis issue has taken too much of our time as disrupted and effected our business. Please refund the new purchase we needed to make as a compensation for this issue
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Staples did NOT reach out to this customer.This customer contacted Staples AGAIN at the referenced in a responsive email, and spoke with a female employee who needs a whole lot of trainingI instructed her to contact the store for more details on the Staples item left at the store, and the name of employees at the specified store location, and suggested a conference call.Although Staples ultimately issued a credit coupon via my email address, I have not yet confirmed that that credit coupon is valid.This customer as most, if not all customers in this neighborhood, has/have a policy too - we do not want to purchase Staples products that are defective.Please try to be more customer-friendlyThank you
Regards,
* ***

Staples apologizes for any inconvenience we may have caused the customerAs the items did not ship, they were not billedAny existing authorization will drop within an average of three to five business daysA refund for the returned item has been issued and will take three to five business days
to post

Staples apologizes for the troubles the customer has experiencedA replacement phone is being provided to the customerThe customer was advised it will be delivered to our store within days and has agreed to the resolution

We apologize for the inconvenience we may have caused with the *** Flash Drive the customer was looking to purchaseThe item that was ordered was incorrectly advertised with a pricing errorDue to this typographical error, the order was cancelled and is not able to be fulfilledThe customer
was notified of this via email