Staples, Inc.

Staples apologizes for the difficulties the customer has experienced with attempting to return the downloadable software the customer orderedStaples will not be able to process a return or refund for this productUnopened boxed software that we currently sell may be returned for a full refund at
any timeOpened software can only be exchanged for the same title versionDownloadable software is not returnable or refundableAgain we apologize for the frustration the customer has experienced

Revdex.com:
I have reviewed the response submitted by
the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. Thankyou Revdex.com for interceding. Staples Executive Staff have investigated my complaint and determined the product advertised was continued out; they have given me a Gift Card towards the purchase of a different product
Regards,
*** ***

RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Unfortunately, we are unable to offer the customer a comparable item at the same priceThis item was while supplies last and we are not able to honor the sale price on another item

Staples apologizes for the pending authorization on the customer's accountIt will drop off the account within 3-business days

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I understand and accept that Staples has no responsibility RIGHT NOW for this account. However, I contend that during the original billing process the statements were being sent to the wrong address, and my accountant, who was paying my bills while I was incapacitated, received incorrect information over the internet on account status. Are you saying that even during the original billing process in question (May to May 2017) Staples had no responsibility for billing correctly?
Regards,
*** ***

Staples apologizes for any inconvenience the customer has experiencedWe have refunded back the $to customer, which was put towards a purchase of a new desktopThe desktop is expected to be delivered to the customer within the next couple of business days

[A default letter is provided here which indicates your acceptance of the business's response. If
you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the
business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Staples apologized to the customer for the inconvenience and advised of our terms and conditions for a non-receipted returnOur terms and conditions clearly state that when returning an item without a receipt, Staples will refund the item at the lowest sell price it has been within days and it
will be a store creditUnfortunately, we are unable to refund the full current price of an item without a receipt if the item is on sale

Per Staples terms and conditions "While we make every effort to provide accurate information, inaccuracies or errors may occur, including price information and product specificationsIn the unlikely event that there is a typographical error, we will, at our discretion, either contact you for instructions before shipping, or cancel your order and notify you about the cancellationStaples reserves the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and whether or not the order has been confirmed and your credit card charged"

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I am glad to hear that staples corrected their errorBut I have problems with their response I purchased this computer because it came with the CD driveThey admit to their mistake but they are putting me at financial fault for purchasing a product they made a "mistake" onThey offered no compensation or product exchange/refund as a result of their errorTheir website's terms says they are not responsible for typographical errorsA quick search on dictionary.com translate a typographical error as "an error in printed or typewritten matter resulting from striking the improper key of a keyboard." This further strengthens my case with staples as the description of the product I purchased did not have a typographical errorIt clearly stated it comes with a CD drive and even went into the details of the type of CD drive that I would be receivingThis is not a case of an "error" but rather "bait and switch." They advertised details to get me to purchase an item and sent me a completely different productThis is an unethicalbusinesspractice that is illegal and morally reprehensibleStaples is at fault and should be held accountable for their actions
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
In my business, I am also responsible for my errorsAn error from the merchant should not be shouldered by the customer.
Regards,
*** ***

Staples will not be reshipping or refunding these orders as they show deliveredThe customer will need to dispute the charges with their credit card company

We have been in contact with the customer and apologize for the issuesWe had spoken with the customer previously and informed them that we do not price match open box items as explained in our Price Match PolicyAs a gesture of goodwill, we offered the customer a $Staples Coupon, which was
accepted

Revdex.com:
I have reviewed the response submitted by the business and have determined
that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,I can believe staples give me this reason. Because he cheated on me, tell me the reason why different every time don't want to shipment, once say no stock, there are inventory, they just sell the price differentOnce said that my payment has a problem, said the price is wrong, I want to restore order, I think that is the price cheating
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
During the week of January 17-23, I purchased items from this retailer at eachDuring the week of January 31, the item purchased went on sale for Retailer offers day price guaranteeUpon attempting to take advantage of this policy, I visited Staples store on 2/in ***, VA to receive the price matchWhile at the store, the clerk refused to honor the policy, so I contacted the office of the president for StaplesOffice of President informed clerk to process the price match, however, upon termination of the call, the clerk again refused to honor the price match policyA second call was made to the office of president to explain the situation, whereupon *** from the OoP informed me that a $check would be mailed within 7-business daysI again followed up with the OoP on 2/and informed *** that I had not received the checkShe advised I wait until Friday 2/19, which I agreed toAs of 2/21, and the writing of this complaint I have not received the promised $checkPlease provide $check for items that were part of the day price guarantee
Regards,
*** ***

Staples apologizes for the inconvenience the customer experiencedWe have confirmed the new laptop is now working with no known issuesThe customer is covered for virus removal until 04/17/and may bring it in store at any time for a virus removal in the future

The pending authorization on the customer's account will drop off within 3-business daysWe have also emailed the customer a confirmation of the order

I have bought the item! It was belonged to me already, but your store sent it away! I can't believe why Staples can be so unreasonable! It's like a steal from me and they are OK with itWhat I demand is simple, get me what is belonged to me back!
Regards,
*** ***