Staples, Inc.

Staples apologizes for the inconvenienceWe have reached out to the store where the fax machine was brought toA store representative explained that the refund has been completed and the customer remains satisfied

Revdex.com:
I have reviewed the response submitted by the
business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Staples apologizes for the inconvenience the customer experiencedUnfortunately, we are unable to issue a refund as the card was activated successfullyThe customer will need to dispute the charges if need be

Staples apologizes for the way the store handled the issue with customerWe want to make sure the customer understands that our Store associates do not currently get commission on sales of itemsWe have offered $check to be mailed to customer for the Ink and Warranty as it is past the Return policy to be able to do any kind of return or exchange

We have reached out to the customer via email and apologized for the inconvenienceWe have issued the customer a $Staples Coupon for use on his next purchase with us

Staples apologizes for the inconvenience that the customer experiencedUnfortunately, because the card was not purchased at Staples we are unable to refund the customerThey must go through *** and either receive a refund from them or dispute the charges with their credit card company

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** * ***

Staples apologizes for any inconvenience we may have causedUnfortunately, Staples is unable to substantiate the customer's claimsIn order to accept software for a return, it would need to be unopenedDownloaded software is not returnable

Staples apologizes for the inconvenience we may have causedBased on the information presented in the order, we are unable to grant the requested price match. We reached out to the retailer and they advised us that the price shown was a typographical errorPer our Price Match policy, we do
not honor these. We understand the customer's frustration, but this item would not be able to be delivered nor are any substitutions being offered

Unfortunately, Staples will not be returning or exchanging this item as it is past our day return policy for technology as stated in our terms and conditions online as well as on the back of the receipt

Staples apologizes to the customer for the experienceWe explained to the customer that we understood their frustrations, but could not sell the display model computer they were looking to purchaseDisplay models only sold at specific times, if at allWe provided the customer's concerns to the
store's senior management team to have the issues addressedWe also issued the customer a $Staples Coupon as a gesture of goodwill

Staples apologizes for any inconvenience caused to the customer. Staples has no access to bank related issues including unauthorized chargesThis has to be handled through *** *** Recovery @1-***

Staples apologizes for the inconvenience the customer experiencedPer our terms and conditions, the receipt of an email order confirmation is simply a recognition that we have received your requested order, and does not constitute an offer to sellWe reserve the right to limit the quantity of any item sold, or prohibit a sale altogetherThe credit for $was issued back to the customer's *** on 11/27/It may take up to business days from that date for it to reflect in the customer's accountAs a goodwill gesture, we offered the customer a $courtesy coupon as well which the customer declined

Staples apologizes for the inconvenience we may have causedProducts that have rebates attached are considered a promotion due to the price paid once a rebate reimbursement is receivedRegrettably, the items purchased were exempt from any Staples Rewards earningsWe would not be able to issue
Rewards for the customer's purchase as it did not qualify

I have reviewed the response submitted
by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Staples should check the cameras in the store to confirm that the paper work was never given to the customerI am sure this is a violation of some policy from StaplesThe insult to me at this point is just an other example of why Staples is a failing companyThe made mattes worst for me and I have spent more time and effort that should be required to have what was once a trusted an respected company come to a fair solutionYes I did sign the paper work but at no time was this provided to meI was never told what was and was not covered by the Staples associates including the Sales managerThey took liberties with my computer that could of easily been approved if they would of called meThey did not and I had to chase them for information on my property and in the end they are refusing to help what was a loyal customerThey should stop being cowards and just own the mistakes they made and fix the issue.
Regards,
*** ***

I did not specifically request the display model to be sold - I requested to be able to get an equal deal to the one that I was let down on twice by two different stores. The deal I would get then would be laptop selling price of $ minus $coupon (now expired, but I did save it). That means I would get the laptop for $Because of the stores' indifference and subpar customer service (particularly the one on 4th ave) I was given a run around and only spent valuable time and gasoline as described in my original complaintWith staples stores and distribution centers all over the country I am sure the should have been able to accommodate me during the promotion period, or issue some kind of raincheck given the circumstances. Based on this, I reject the business' responseRegards,*** ***
Regards,
%

Staples apologizes for any inconvenience we may have caused the customerA replacement order for a comparable item was placed

We realize that we have failed to meet the customer's expectationsUnfortunately this was a "While Supplies Last" offer and the item was not available at the time the order transmittedWe apologizeIt is not Staples' intention to mislead its customers in any wayBe assured that every effort is
being made to make certain that we are always in stock whenever we advertise our merchandise

Staples apologizes for any inconvenience we may have caused the customerAs the product is a clearance unit, regretfully there is no inventory available to provide a replacementThe customer will need to return to the store of purchase with his purchase receipt to receive refund