Staples, Inc.

Staples apologizes for any inconvenience caused to the customerWe have checked the tracking on the replacement chair and there were no scans on the shipmentWe have reshipped the chair to the customer and it is scheduled for delivery on Thursday 10/We have been in contact with the customer to advise

We apologize for the inconvenience the customer experiencedWe have reviewed the customer's order and saw that a $Staples Coupon was emailed to him on 05/05/We would be unable to grant any additional amount based on that resoluton

Staples apologizes for the inconvenienceWe contacted the customer and offered to place an order for a different itemAs a gesture of goodwill, we also applied a discount to their order to which the customer was pleasedThe order has been placed with an expected delivery date of 11/25/

I am sorry you feel that we did not follow throughHowever, we did confirm with *** that both Boxes were delivered to the address listed on orderWe feel that we have fulfilled our obligation for the shipment at this time

Revdex.com:
I
have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
They didn't response to any of the complaints in my letterThe rebates terms state the rebate will be issued in 4-weeksand they are asking for 10-weeks to have a response, totally unacceptable
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Staples should check the cameras in the store to confirm that the paper work was never given to the customerI am sure this is a violation of some policy from StaplesThe insult to me at this point is just an other example of why Staples is a failing companyThe made mattes worst for me and I have spent more time and effort that should be required to have what was once a trusted an respected company come to a fair solutionYes I did sign the paper work but at no time was this provided to meI was never told what was and was not covered by the Staples associates including the Sales managerThey took liberties with my computer that could of easily been approved if they would of called meThey did not and I had to chase them for information on my property and in the end they are refusing to help what was a loyal customerThey should stop being cowards and just own the mistakes they made and fix the issue.
Regards,
*** ***

We were able to reach out to the Rebate team and get a Check mailed to the customer for the $takes about to business daysIt was issued on 3/8/

Staples apologizes for any inconvenience we may have caused the customerA replacement order for a comparable item was placed

We apologize for the inconvenience the customer has experiencedWe have contacted the store the customer mentionedWe have placed of the units on hold for the customer for purchase and will honor the sale price from last weekUnfortunately, we do not have stock availability of item number
***We advised the customer of these findings, which they were satisfied with

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I will go ahead to dispute the charges with credit card company, as suggested in the response.I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Staples apologizes for any inconvenience we may have caused the customer throughout her recent Easy Rebate for paperWe have requested the validation of the customer's unfulfilled rebate and she should receive the check within 4-weeks in the amount of $

Staples apologizes for any inconvenience experienced with our Rebate ProgramThe two rebates in question have been resolved and replacement cards issuedOur customers feedback has been shared with Senior Management

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The returned ink was purchased in November, It was returned because it was taken as less than $by the system although its price is $and I could not get my ink rewards in November and DecemberThen I returned it in January, 2015. and bought another one which is $I am supposed to get days from the date of purchase to get the ink rewardsSince the purchase was made on 01/19/2015, days means until 7/18/Do you think this is the right way to calculate it? $bought in November, then returned in January, no ink rewards in November and December because your system takes the ink as less than $(reason to return)$bought in January, days from purchase 01/19/to 7/18/15, should have $ink rewards for June recyclingPlease reconsider it.Regards,
*** **

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. AgainThere are transactions on this day The one you keep sending me is the one I have a receipt for.The other one is what is missing.Also, I did not receive reward point for purchasing the gift cards Why would I not receive points for using them? I have spoken to more than people regarding this, and this is the first I've heard that Please refer me to where I can find this policy Had I known, I would not have used gift cards Also, you've removed my purchase history so these invoices are now not on my account I need them added back onto my account.Order Number: *** $(*** cases, tripod, and *** mini)and Order Number *** $(*** minis)Also, the last person I called and spoke with, told me they would get back to me, and never did.Regards,
** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues
and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

RevDex.com:
I have reviewed the response submitted by Staples and have determined that the response is at least an attempt to satisfy my issues and/or concerns in reference to complaint #***After Staples shrugging off their responsibility of selling used goods as new I now find myself without the needed computer and will be paying several hundred dollars more (someplace else) to replace the machine that was sold to me.I accept that the $coupon is a good will gesture, but it still falls flat in the face of my now needing to spend hundreds of dollars more because of poor business practices on the part of StaplesI accept that the person who worked with me "AM" did their best within their given guidelinesIt is truly on their behalf that I am allowing this to be resolvedI am not satisfied with the outcome, but I know that, realistically, it is as good as things are going to beI will be taking my business elsewhere in the future.I understand that by choosing to accept the business response that my complaint will be closed as resolvedShould the credit not post in a timely manner, I will reopen the complaint
Regards,
*** ***

RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Staples gave me a $coupon (***) today as a result of a Revdex.com report to say they are sorry for selling me junk equipmentWhen I tried to make a purchase of $at www.staples.com, Staples refused to accept it because it wasn't exactly $50.00! It's not a sincere apology if you strong arm your customers into spending more money than they have toNowhere on the coupon Staples sent me does it say you have to spend a minimum of $to use the couponI have taken a screen shot as proofRegarding Revdex.com complaint #*** I want to be able to use my $coupon given to me as a result of Staples selling me defective equipment (***) on ANYTHING up to $I don't want to be FORCED by Staples to spend more money than the coupon
Regards,
*** ***

Staples apologizes for the inconvenience the customer experiencedUnfortunately, the order was cancelled due to the item being out of stockPer Staples terms and conditions, the receipt of an email order confirmation is simply a recognition that we have received your requested order, and does not
constitute an offer to sellWe reserve the right to limit the quantity of any item sold, or prohibit a sale altogether, including but not limited to prohibiting sales to resellers