Staples, Inc.

We have reached out to our accounting team and they informed us that the card number the customer provided to us has a $0 balance. It contained a balance of $25.68 on 03/26/14. A transaction for $7.57 took place on 12/06/14, and the remaining balance of $18.11 was later used on an order placed on...

01/04/15.

Revdex.com:
I have reviewed the response submitted by...

the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Staples position remains the same and we consider this matter resolved.

The customer has been issued a $100 Staples Coupon. The current price of the laptop is $599. With the coupon, it will be at the final price the customer is seeking.

Unfortunately, as stated in our terms and conditions, we are unable to honor typographical errors on the website.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
Not only did they cancel my order, they still charged me.  My order was not cancelled because they didn't have stock, it was cancelled because they listed the wrong price on their website, then wouldn't honor their price.  I won't accept anything other than the order I placed. ]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[First and foremost me and wife lost time and money based on the $4000 I paid for her medical coding class. And secondary [redacted] or Staples should have at the least added or extended the warranty. Since I first put in the warranty information in Sept 2015, only to have it acknowledged in April 2016, and then to tell me it expires in August. Also the Hard drive that came from [redacted] is totally different than the one that was in the Machine, it looks like a replacement part that Staples sold me in the machine because the model number and serial number are totally different than the one I received from [redacted]. Staples is just as much at fault as [redacted], because it still looks like that someone put in a faulty hard drive before my purchase. I would like to be compensated for the time it took to resolve such issue and have an additional warranty attached. Not looking to get the six to seven weeks my wife lost from class or my $4000 back, but between these two mega corporations I should be compensated for the hardships caused, regardless of which one blames the other. Regards,[redacted]
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I am not asking that Staples accept responsibility for the time it took to transfer files.  I am asking Staples to accept responsibility for its salesman's assurance that I would receive the trade-in payment upon return presentation of my old computer with the sales receipt for my new computer without advising me of the promotion expiration date.  I proceeded ion good faith in reliance upon that assurance, and the announcement of the expiration date is a unilateral modification by Staples of the contract made by my purchase of the new computer.
Regards,
[redacted]

Staples position on this matter remains the same. That offer was only valid during a specific time frame. We cannot substantiate the conversation between the sales associate and the customer.

We apologize for the issues the customer faced. We issued the customer a refund in the amount of $208.39. We will review this with the store's senior management to have the issues within addressed.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[Good Day Ms. [redacted],I am disappointed with your decision, especially since you ignored crucial details of my complaint listed in the letter I sent to the Revdex.com.  According to qualified technicians employed at **, a proper third party keyboard does not cause warping if installed correctly.  Instead, a warped keyboard is the result of a technician's significant lack of experience.  In regards to the missing screws, my laptop was not turned in with screws missing.  I stated this in my letter to the Revdex.com as well.  This statement about the missing screws is the result of a lie the technician ([redacted].) created in response to his failure to repair my laptop.  Fortunately, I recorded a video of the condition my laptop was turned in to the technician [redacted] on 11/19/17, which shows that no screws were missing.  I offered this video for viewing to the store assistant manager ([redacted].) who stated that he had no need to see the video since he could visualize the damages on my laptop on 11/20/17.  The video shows that I turned in all screws as well as the condition my laptop was turned in.  The lengthy conversation in the video that occurred between [redacted]., [redacted]. and me on 11/19/17, will disclose the lie [redacted] created about the missing screws.  Likewise, I suggest you review the store's surveillance cameras that will demonstrate that all screws were turned in with the laptop. As stated in my complaint, Staples leadership, including you Ms. [redacted], did not even show an interest in evaluating my laptop.  Instead, you decided this matter based on a lie created by the young technician, who most likely feared disciplinary actions as a result of the negligent labor he performed.  Your decision did not reflect fairness; instead it demonstrated bias.    I will discontinue my relation with Staples, which includes the closing of my Staples More Account, publish an article about my experience with photos/videos, and will pursue legal actions to continue to seek a fair solution.    Regards]

We apologize for the inconvenience. However, when you place an order online we are unable to completely remove the order and the method of payment due to needing a paper trail for records. When you place an order online, you are agreeing to our terms and conditions about keeping your information.

We apologize for the inconvenience. We have replaced the customer's order and at the price that was originally expected. We also honored an additional discount that was requested. Information regarding the new order has been sent to the customer.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  Its just very frustrating that to get the level of service that is desired, these steps had to be made.
Regards,
[redacted]

Better...

Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].. 
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by...

the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards, [redacted]

Better Business...

Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  Thanks to Staples for the great customer service!
Regards,
[redacted]

Revdex.com:
I have reviewed the response and understand it represents how much they value my business as submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]