Staples, Inc.

I don't understand what kind of response is that!!! The company mentioned nothing about what happened to me in the store. How can I be assured if they allow their store manager or anyone just to make up rules, and they never mention anything wrong doing about them!!! Obviously their manager violated the company rules, but it seems ok for staples! I need an answer! Why their manager can do that and how they can assure me the same thing won't happen! Otherwise I will never return to that store and shop anything from  that [redacted]! 
Regards,
[redacted]

Revdex.com:
I have reviewed the...

response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]I am now in the middle between Staples and [redacted] Digital Gifts. Each of them wants me to go seek help from the other one side. I have all the receipts for my gift cards. I don't know why Staples has the information but doesn't want to provide me the details of transactions. I just need 2 key things: WHO used my gift cards and WHERE the order(s) was picked up/shipped to. As long as I am provided with this, I will report my case to police. I won't ask more from Staples. $600 is a lot for me really.  
Regards,
[redacted]

Staples apologizes for the inconvenience the customer experienced. We have issued a $100 courtesy coupon to the customer on 06/06/17. We have also submitted a ticket to have our IT department manually issue the refund. The refund will take 7-10 business days to post to the customer's account

Unfortunately, as stated in our terms and conditions, we are unable to honor typographical errors on the website.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[First and foremost me and wife lost time and money based on the $4000 I paid for her medical coding class. And secondary [redacted] or Staples should have at the least added or extended the warranty. Since I first put in the warranty information in Sept 2015, only to have it acknowledged in April 2016, and then to tell me it expires in August. Also the Hard drive that came from [redacted] is totally different than the one that was in the Machine, it looks like a replacement part that Staples sold me in the machine because the model number and serial number are totally different than the one I received from [redacted]. Staples is just as much at fault as [redacted], because it still looks like that someone put in a faulty hard drive before my purchase. I would like to be compensated for the time it took to resolve such issue and have an additional warranty attached. Not looking to get the six to seven weeks my wife lost from class or my $4000 back, but between these two mega corporations I should be compensated for the hardships caused, regardless of which one blames the other. Regards,[redacted]
[redacted]

We have researched Mr. [redacted]'s complaint and was able to determine that although we received the cartridges that he had sent in, as Base Rewards customer Mr. [redacted] is only eligible to receiving credit for up to 10 cartridges per month. Our records indicated that he has submitted complaints regarding...

this same matter in the past and we have made exceptions by issuing credits; however, we are unable to continue to individualize our Rewards program and make another exception. Our Record indicate that he has been credited for the max amount allowed. For the full terms and conditions of our online ink recycling program, please visit our website at [redacted]

Please note the other part taken directly from Staples site: “If we become aware of any issues with your order, you’ll be contacted by a Customer Service Representative”. We were NOT contacted at all about our order. It is standard practice for big box companies to not even let customers place an order when they are out of stock. This situation is very simple, we placed the order and Staples failed to inform us that they will not be able to process. As stated before this is an issue that Staples was fully aware of and should compensate appropriately. Offering a $25 Staples coupon is an absolute insult, there’s no reason Staples cannot offer the full amount as credit for their lack of communication.Regards,
[redacted]

Staples apologizes for the inconvenience caused by not receiving the [redacted] Prepaid card within the timeframe provided by our Rebate dept. The rebate is approved and a card is being issued. The customer should receive the rebate within 7-15 business days. We also issued the customer a $30.00 Staples...

Coupon for the expectations not being met.

We apologize for the inconvenience. We have replaced the customer's order and at the price that was originally expected. We also honored an additional discount that was requested. Information regarding the new order has been sent to the customer.

I understand that Staples is horrible to their customer, but I really didn't expect them to do such a thing to avoid honoring a promotion they had. Please put me in contact with other victims from Staples scams. I believe there are many more that suffer from Staples's misbehave. 
Regards,
[redacted]

We apologize for the issues the customer faced. We issued the customer a refund in the amount of $208.39. We will review this with the store's senior management to have the issues within addressed.

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.  I don't think someone has my Rewards information. It must be some glitch in your rewards system, your codes are easy to break, or someone knows how to hack into your system. Why? Because if someone hacked my computer system and stole my credentials, why did he only steal my staples rewards codes? I have lots of other online accounts in my ** as well.Besides, It is no use for me to transfer my Rewards account. This will happen again and again if you keep saying that they're all customer's faults and "Staples is not responsible for lost, expired, or misdirected Rewards codes." Do you really think sending codes via email is that secure? I don't think so. Lots of other companies never send them via email. They only include the link so customers have to enter their credentials to see the actual codes, which is far more secure and you should change your system this way.  Regards, [redacted]

Staples apologizes for any inconvenience our customer may have experienced. We have offered the customer to return the product for a full refund. We have corrected any inaccuracies on our website. Our terms and conditions state "While we make every effort to provide accurate information, inaccuracies or errors may occur, including price information and product specifications. In the unlikely event that there is a typographical error, we will, at our discretion, either contact you for instructions before shipping, or cancel your order and notify you about the cancellation. Staples reserves the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and whether or not the order has been confirmed and your credit card charged."

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
[Is it possible that Staples could ever read customer's message? I don't think it's [redacted]'s problem either. The weight of the package is 12 lbs, which is 2 computers' weight. And the weight is from the beginning of the shipment, which indicates that Staples never ship out the other two computers. Sure, [redacted] did deliver the full package. The fault is that Staples have never shipped out the package. I wonder why Staples keeps trying to put their responsibility to others. It has been some time, and Staples never wants to check with their packing department. What's the deal with this company? ]
Regards,
[redacted]

Revdex.com:
I have reviewed the response and understand it represents how much they value my business as submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Staples has not mailed me or emailed me the software information that I needed. It's been days. They have charged me for something I never received. I no longer want to do business with them. 
Regards,
[redacted]

Staples apologizes to the customer for any inconvenience we may have caused. Staples items originate from carefully selected vendors and manufacturers. Should the product be defective, the customer should contact the manufacturer directly to initiate a warranty claim. We offer additional customer...

support by working closely with product manufacturers to ensure they comply with their stated warranties.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We apologize for the inconvenience. However, when you place an order online we are unable to completely remove the order and the method of payment due to needing a paper trail for records. When you place an order online, you are agreeing to our terms and conditions about keeping your information.

Staples position on this matter remains the same. That offer was only valid during a specific time frame. We cannot substantiate the conversation between the sales associate and the customer.