Starbucks Corporation

We reached out to customer on 3/18/2016 regarding his concern per Case [redacted].  Customer has successfully reloaded on line and we will reach out again to check-in.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, so long as you will be refunding me BOTH orders which were never shipped, cancelled etc. And sending me the box of 60 and 20 free of charge. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have reviewed the customer's comments. Please know that our Fizzio machines for creating sparkling teas and tea lemonades are only available in limited locations. Our locations may vary store to store with the specialized products and offerings available.  For these reasons our partners...

(employees) are only required to be knowledgeable about the equipment available in their specific location. We are sorry for any confusion or frustration this has caused you. You can use our store locator https://www.starbucks.com/store-locator to find our locations with this amenity.  Starbucks reference number [redacted].

A specialist will be contacting the customer to address their experience.  Starbucks Case [redacted], 800-STARBUC (782-7282)

Dear  Mr. [redacted],Over the past few months, Starbucks Coffee Company has responded to numerous inquiries from you concerning alleged unauthorized activity in your Starbucks account.  Your concerns have been heard and addressed at the highest levels of our organization.  Despite all...

our efforts to resolve your concerns, however, you continue to email us requesting funds be added to your account.We fully resolved your issue on January 7, 2016
 
Thank you,
 
Kurt L[redacted]
Starbucks Coffee

We have responded to this complaint fully on 10/26/2017 and 12/14/2017. We have provided the customer an apology and provided him with our terms and conditions and gave an explanation as to why we cannot fulfil this request.

If customer can provide the four SVC numbers that didn't receive the appropriate stars, we can investigate further to determine if the qualifying purchases were made and provide appropriate credits.

Hi [redacted],  Thank you for reaching out regarding your concern.  I would be happy to credit your account the 250 stars for the confusion with this promotion.  If you would like to learn more about Chase Pay and the promotion please click on the link below. ...

http://www.starbucks.com/chasepay Warm Regards,  Mark N[redacted] Starbucks Customer Care

We would love to talk to you about this issue. If you could call in to 1-800-782-7282 utilizing Starbucks reference number [redacted] we want to work to solve this issue for you.

Complaint: [redacted]
I am rejecting this response because:Never heard from anyone as indicated would happen by the company in their three previous communications.  I will wait until March 2nd for a check to arrive, although I have been told twice that a check was already sent???  but, would like complaint to stay open pending receipt of a check.
Sincerely,
[redacted]

Thank you for reaching out to share your concerns.  One of our customer care representatives will reach out shortly.  Starbucks Customer Care

Complaint: [redacted]I am rejecting this response because: Kurt still has not clarified all the charges made to my credit card.Sincerely,[redacted]

Hello,
We will reach out to the customer for a resolution. It will be documented in our case # [redacted].
Regards,
[redacted]

Hi [redacted],
 
I have been working with our customer services department to address your concerns. Please reach out to me directly if you have additional questions or concerns beyond what is already being done.
 
Best regards,
 
Kurt
[redacted]@starbucks.com

Complaint: [redacted]I am rejecting this response because: still no contact madeSincerely,[redacted]

Hello,We will reach out to the customer regarding the charge and resolve it. It will be recorded in our internal case # [redacted].Regards,Minh L

We have reviewed this concern and a specialist will be contacting the customer within 48 hours. Starbucks reference #[redacted].

Details of this issue have been fully documented, and the district manager has followed up at the local level. However, we are unable to discuss details of any discussions or actions involving employees with the customer.