Starbucks Corporation

Hello,
We contacted the customer on 11/12/at: *** *** * *** and resolved the issue with the customerThe conversation we had with the customer was documented in our internal case # ***
Regards,
Minh L*

Complaint: ***I am rejecting this response because: The business has failed to address, solve, or even respond to the points of my complaintThe business'
response to Revdex.com was, "We will reach out to the customer for a resolutionIt is documented in our internal case # ***." Unfortunately, the business (which I have called repeatedly and which has made no efforts to resolve the problems thus far) has yet to contact me or make any substantive efforts toward resolutionThis is a very serious matter, and the company, Starbucks, a global brand, has yet to correct the deceptive issue on their app (see attached screenshot from my phone, in which this deceptive bait-and-switch maneuver in tricking users into involuntarily signing up for a NYTimes subscription under the auspices of a "Free App" download continues to appear on the Starbucks iOS app), which is no doubt continuing to mislead potentially millions of users
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
I never received an email from StarbucksI will now go to the Attorney General and the FTC
Sincerely,*** ***

Hello,
Thank you for the updateWe will reach out to the customer ASAP
Regards,
Minh L*

Complaint details have been forwarded to the specialist handling this incidentCustomer should hear back with an update within the next business day

Verified that a return label was processed on FebEscalating to online ordering team to ensure refund is honored once label is received and mug is returned

Hello,
We will reach out to the customer for resolutionIt will be recorded in our case # ***
Regards,
Minh L*

A specialist will be contacting the customer within hours regarding this concernStarbucks reference number: ***

Complaint: ***I am rejecting this response because: No one has contacted me.Sincerely,*** ***

I am terribly sorry that the district manager did not meet your expectationsI will have a specialist reach out to you shortly to helpWarm regards, Customer Care

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We have reached out to the customer by phone and email on 1/27/and have not received a response from the customerWe have closed this concern, pending further contactStarbucks Case # ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I spoke to Lynn and had a great conversation with her. I actually met her at the store the day of the incident. It sounds like Starbucks is taking the appropriate measures which is very assuring. For the first time since the incident, I went to the store but was actually meeting with a police officer that does community outreach. He and a few politicians and upper level police officials will be having a meeting with myself and other community leaders. Lynn plans on attending
Now THAT is what I call getting involved in the community!
Hats off to LYNN!!!!!!!!
Sincerely, *** ***

I have not heard from them yet, so I look forward to hearing from the company in regards to this

I have notified field leadership about your experience and someone will be reaching out to you in the next business days regarding your issue utilizing Starbucks reference number ***

We've reviewed the responseStarbucks case number is:***We will be reaching out to the customer within the next business hours

We have reviewed this concern and a specialist will be contacting the customer within hours to address this concernStarbucks reference number: ***

HelloWe did not receive payment for the initial purchaseIf the customer did not dispute a charge with Starbucks, we recommend that the customer reach out to their financial institution or bank to review the transaction

Thank you for bringing this to our attentionWe reached out to you via email regarding this issue on 09/12/under Starbucks reference number ***If you have any questions regarding this issue, please contact Starbucks with your reference number as we work to help resolve this issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution finally is satisfactory to me
Sincerely,
*** ***