Starbucks Corporation

Specialist referenced in Jan. 30 response has not yet contacted customer. When this occurs, check processing/delivery will be discussed.

I am working with this customer to resolve the complaint. Emails have been sent to all 3 addresses provided.

The district manager has attempted repeatedly to contact the customer to resolve this concern. If the customer no longer has the district manager's contact information, please call Starbucks at 1-800-782-7282 and reference case number [redacted] to receive this information.

We are sincerely sorry to learn about the concerns you are experiencing returning your coffee grinder. A specialist will be contacting you within 48 hours to assist with this concern. Starbucks reference number: [redacted].

This complaint is being reviewed. Customer should receive a follow-up contact from customer service within 48 hours.

Hello,
We will reach out to the customer for resolution. It will be recorded in our case # [redacted].
Regards,
Minh L*

Hello,We will reach out to the customer to resolve the issue. It will be recorded in our internal case # [redacted].Regards,

Complaint: [redacted]I am rejecting this response because:you stated that someone would contact me within 2 days. It's now four days and no call. I have reported you to the attorney generals office...

regarding your polices of taken nag people's monies without providing the merchandise and refusing to give a cab refund, only store credit.Sincerely,[redacted]

Dear [redacted],
 Thank you for contacting us. A specialist will be reaching out to you shortly to address this matter.
Sincerely,
Katie
Starbucks Coffee Company

Complaint: [redacted]I am rejecting this response because:
 
your staff and stores should know what to do. Sincerely,[redacted]

Starbucks has fully reviewed these concerns and we are sorry to hear that you are unsatisfied with the resolution we have provided. This includes follow up from the Starbucks district manager and a credit to your Starbucks Card to invite you back for a better experience. Please know that this is a licensee location and the employees work for Safeway. For further follow up regarding this concern, you will need to work with the Safeway management team. Starbucks reference number [redacted].

The store's district manager contacted the customer on April 6 and noted that this issue has been resolved.

This customer has expressed that their credit card information has been used fraudulently and they do not have a Starbucks account. We strongly recommend the customer contact their financial institution to address this concern and secure their information, if they have not already done so. A...

specialist will also be contacting this customer within 48 hours. Starbucks reference number: [redacted].

Complaint: [redacted]I am rejecting this response because: try [redacted].com if you can not find the mugs.....they have plenty at higher prices.Sincerely,[redacted]

Thank you for your message. I apologize for your experience in this store. A member of our field leadership will be reaching out to you within the next 72 business hours. Thank you!

Complaint: [redacted]
I am rejecting this response because:This complaint is related to the complaint No. [redacted]. In complaint No [redacted], the 594.25 cad has been refunded to my 3 gift cards ending [redacted]). After that I transfer the balance to gift [redacted] remaining 100. Then I placed orders online ([redacted] & [redacted]) , however orders can not go through and gift card [redacted] was frozen and gift card [redacted] balance remain 0. I hate you guys play tricks on me a few times. Since I bought all the gift cards from grocery stores with my credit cards. Now I want the order shipped to me or refund the money to me. Not the gift card, because you could frozen my gift cards again, since this is the money in your pocket, you can play the tricks as many as you can.  Order delivered or refund 600 CAD dollars by cheque.
Sincerely,
[redacted]

Thank you for your submission. A specialist will be looking into your case and will reach out to you within the next 72 business hours. For your reference, your case number is [redacted]. Thank you!

Thank you for reaching out.  We have resolved this issue. Warmly,  Starbucks Customer Care

Hi [redacted],
 
I will be in touch shortly.
 
Warm regards,
 
[redacted]

Complaint: [redacted]How about three?  Bluff Street, River Road, Smiths.Had a short but good...

discussion with an employee at the Bluff location.  He told me that corporate stocked the locations based on their sales data.  He also said that they kept track of phone calls when they ran out and they had fielded 200 calls while he was there.  What a ridiculous and horrid waste of customer time--for so many people to expect to come try something that was being advertised to be available for five days and hyped to no end on social media and on the app.  An "overwhelming response" would not run you out stock in one day; that's Starbucks feeding itself its own hype.  An underwhelming amount of forethought to stock your stores would run you out in less than one day.  What a crock.  Your employees outdid you on this one.Regards,
[redacted]