Starbucks Corporation

Hello,
The customer's card was closed due to financial concerns. We have advised the customer to contact his credit card company for the charges or to contact the seller(s) of the cards he bought from for refunds. We consider the matter resolved. It is documented in our internal case #...

[redacted].
Regards,
Minh L*

The district manager has connected with the customer and resolved this concern on 9/15/16. Starbucks reference number [redacted].

Revdex.com:
Enclosed are the receipt I received with the the wrong wording and a message from Starbuck app with the correct wording.  I hope this helps, so you understand how...

confusing it is for the customers and they continue to still word it wrong.  thank you I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
 
 
 
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

A specialist will be reaching out to the customer regarding their concern in the next 48 hours. Starbucks case #  [redacted]
Thank you,
Katie

Hi [redacted],
 
My name is Kurt and I would like to help. You may reach me in Seattle via direct: [redacted], or [redacted]@starbucks.com
 
Thank you for your patience and understanding.
 
Warm regards,
 
Kurt

Customer has spoken with Store.Starbucks.com team regarding their online order.  In addition, Starbucks Customer Relations team attempted to contact customer on 2/10/2016 per Case [redacted].  We will make an additional attempt to contact customer to resolve.

Complaint: [redacted]I am rejecting this response:  once again the Starbucks [redacted] commons has run out of product. This is now the 4th time since Revdex.com complaint was filed and nothing has been done to correct the issue.  [redacted]

A call tag was sent to the customer by email on March 14, 2016 to retrieve the coffee grinder. The FedEx tracking number is [redacted]. A specialist will be contacting the customer within 48 hours to ensure they have received the call tag. Starbucks case # [redacted].

Thank you for reaching out regarding your experience. A specialist will be reaching out to you shortly utilizing Starbucks reference number: [redacted]

Hi [redacted], Thank you for reaching out to Starbucks Customer Care.  At this time we consider this matter resolved.  If you still have concerns regarding your complaint please reach out to Starbucks Customer Service at 1-800-728-7282 and provide the representative with your reference #[redacted]. Warm Regards, Mark N[redacted] Starbucks Customer Care

Complaint: [redacted]I am rejecting this response because:
they gave me 25.00 credit I spent hours on the phone and numerous emails back and forth for almost 3 weeks 25.00 is not worth all the time I spent to get a resolution I never agreed to 25,00 I explained in my previous complaint I wanted all my previous purchases refunded!! I did speak with the local management and they tried to fix it I want some one form starbucks headquarters to contact and try and fix this I have spent thousands on starbucks and apparently I'm worth 25,.00 so I would like to know how I'm only worth 25.00 them especially since they never even bother to say why they put 25.00 on my card I want an actual apology form starbucks headquarters and to actually have this horrible situation made right!! I still have the frozen starbucks white supposed coffee frozen and will again attach pictures!!
[redacted]Revdex.com REDACTED 2 ATTACHED PICTURES[redacted]Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

The customer has indicated that their credit card was used without their authorization. The customer has been directed to contact their financial institution immediately regarding this activity to ensure their account is secured and to dispute the charges. Starbucks reference number: [redacted]

Hello,
We will investigate the financial source of the customer's purchase, then reach out to the customer. It will be documented in our internal case # [redacted].
Regards,
Minh L*

Hello,
We will reach out to the customer again to work out an amicable resolution. It will be recorded in our internal case # [redacted].
Regards,
Minh L*

Complaint: [redacted]I am rejecting this response because: They have not contacted me at all.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: I have already talked to the manager of customer service operations for Canada and he has made it clear Starbucks will not honour what was communicated to me in writing by a Customer Service Manager.
Sincerely,
[redacted]

I want to reply as satisfied because I was waiting for the credit and it was just done. How can this be reopened to state satisfied? [redacted]

Hello,We will reach out to the customer to troubleshoot this technical problem. It will be recorded in our internal case # [redacted].Regards,Minh L