Starbucks Corporation

We have received this concern and a specialist will be following up with the customer within hours to resolveStarbucks Case # [redacted]

Hi ***, I am truly sorry for your experiencesA specialist will be reaching out to you shortly to help Best regards, Kurt

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would also like to note that I finally received a call back from an employee named Scott who is working on the account lock out part of my complaint As far as the identity theft insurance I would like to continue using the Revdex.com's effortsSincerely, [redacted] ***

Hello, We will reach out to the customer for a resolutionIt will be recorded in our case # [redacted] Regards, Minh L*

The email address provided was unable to receive messages from our sender, and the phone number provided would not let us connect the callA letter by mail was sent to [redacted] 8/17/and should arrive in 2-business days

Complaint details have been fully documented and passed along to the store's district managerIf customer would like follow up contact from DM he can contact us at [redacted] and reference Case ID [redacted]

Customer was contacted by customer service on Dec15, and this matter was resolvedIf customer has additional questions, please call 800-782-and refer to Case number [redacted]

Thank you for your messageA specialist will look into this and reach out accordinglyThank you!

I am working with this customer to resolve the complaintEmails have been sent to all addresses provided

Complaint: [redacted] I am rejecting this response because: This doesn't explain or resolve anythingWhy did it take six contacts to get this information about the supposed lack of pods? Why are they saying the pods are out of stock when they're available at my local store? Do you know that I got mine on a 25% off sale and now that's no longer available to me? This needs to be escalated to someone in a management position and this horrific examples of customer service needs to be addressed and explainedIf not, I'll file a complaint with the Attorney General in addition to contacting Starbucks customer service every day until it's resolvedLook at how many purchases I make at Starbucks in a year's timeThis is flat out unacceptableThanks for the empathy and the apology for your error StarbucksWay to go! Sincerely, [redacted] ***

Thank you for reaching out to usWe will alert the district manager of this issue per Starbucks Reference number: [redacted]

Customer also contacted the Customer Service team on 5/and received a $refund; details of customer's experience also documented to share with field leaders for the Sunrise Blvd store

Hi ***, I am terribly sorry to hear about your Rewards not showing and/or expiringI have added Stars to your account, this is enough to redeem for free itemsI also wanted to make sure that you know that you already had Stars, enough for five free itemsPlease feel free to call me on my direct line if you have any further questionsDirect: [redacted] Warm regards, Kurt

Hello, We are working with the customer to resolve the issueIt is recorded in our case # [redacted] Regards, Minh L*

On Jan25, specialist Candace Gemailed customer with the following update: I apologize for the delay, unfortunately I will be unable to offer you one of the "Starbucks for Life" prizes as during the game, I did you provide you with plays in an attempt for you to play the game and possibly win a prize.However, I do want you to have enjoyed playing the game and also come back for some drinks and treats on us and I have added a $credit to your Starbucks cardThis is available for you now

Dear Ms [redacted] , I am so sorry to hear about your experience until nowWe appreciate you taking the time to write and I’m glad to hear that you were able to report these reloads right awayWe have verified that the auto reload settings are disabled in order to ensure that no new reloads occurAdditionally, I see that both $reloads have been refunded back to your credit cardYou should see this in your bank account soon, if you haven’t alreadyWe sincerely hope to keep you as our customerThe Starbucks Card for $and the $credit on your Starbucks Card was provided as a token of our appreciation of your patience and understanding We understand that you still may decide to no longer be a Starbucks customerWhile we would be saddened to see you go, we can help you to close your Starbucks Card(s) and process a refund for any remaining funds in the form of a checkIn order to do so, please give us a call at 800-782-and reference case [redacted] Our representatives will be able to assist you with this process Thank you, Ryan Starbucks Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, so long as you will be refunding me BOTH orders which were never shipped, cancelled etcAnd sending me the box of and free of charge Sincerely, [redacted]

Hello, We will reach out to the customer for a resolutionIt will documented in our internal case # [redacted] Regards, Minh L*

Hello,We will reach out to the customer to resolve the issueIt will be recorded in our internal case # [redacted] .Regards,

We have provided as much information as we can through this medium as well as conversations with our customer service representativesWe are unable to provide any additional informationIf you would like to dispute your purchase, please reach out to Ebay to report the original seller or your financial institution as the cards were purchased from an unauthorized reseller of Starbucks Cards