Starbucks Corporation

Hello,
We will reach out to the customer for a resolution. It is documented in our internal case # [redacted].
Regards,
Minh L*

Dear [redacted],
We have received this concern and a specialist will be contacting you within 48 hours to address this matter.
Thank you,
[redacted]
Starbucks Coffee Company

Thank you for your message. A specialist will be in touch within the next 72 business hours.

Complaint: [redacted]I am rejecting this response because: I have been called by Starbucks before and told that they are "REACHING OUT" and NOTHING was done. I am still blocked from the Starbucks Facebook page.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello,
We will reach out to the customer for resolution. It will be documented in our case # [redacted].
Regards,
Minh L*

Thank you for reaching out! A Specialist will be contacting you in the next three (3) business days utilizing Starbucks Reference #[redacted].

We have approved a new replacement check for $99 to be delivered to the [redacted] address. This should arrive by March 2. Due to processing time, this is the fastest we can process/deliver the payment.

Hello.Yes the owner contacted me and the case was resolved.Thank you!Best,[redacted]

Complaint: [redacted]I am rejecting this response because:
I received a call today and when I picked up the person hung up.  When I called...

back I was advised I would be given a $30 gift card and that they are just now going to be starting the testing on it.  And, again, I would only be given results if it was determent to my health  
1) I never asked for any gift card as I don't plan to return to Starbucks after being a customer for fifteen years.  I was hesitant to accept it as I don't plan on stepping foot in a starbucks again, especially if you refuse to give me the test results!
2) I don't care whether it is determent to my health or not.  I demand to know the results of the test for piece of mind.
You guys asked me to send the item that was in my beverage to test.  You need to tell your consumer the results of the test regardless of what it is.
Please send me the results of the item that was in my beverage immediately after you test it.
 
Sincerely,
[redacted]

Thank you for your submission. A specialist will be in touch within the next 48 business hours.

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution is NOT satisfactory to me. Apparently, they could not even check the history of my purchases and would have to ask me over and over. I responded to the email their customer service directly sent to me.  It seems like if I hadn't filed a complaint here, they wouldn't have answered.
Thanks Revdex.com!
[redacted]

Hi [redacted],
 
I can see that district leadership reached out to you the same day that you filed this complaint. Please give us a call at 1-800-starbuck if you have any further questions or concerns.
 
Thank you,
 
[redacted]
Starbucks Coffee Company

Complaint: [redacted]
I am rejecting this response because: I contacted Starbucks for...

them to do the right thing.   $50 in compensation for a missed day of work and the pain I endured is unacceptable.  I accepted the amount for the time being because I did not want to argue with a customer service rep who most likely did not have the authority to make any further decisions on the matter.  Would you take $50 to have scalding coffee poured on your hand?   I have spoken to my attorney and will retain legal counsel if I am unable to resolve the issue amicably with Starbucks.  
Sincerely,
[redacted]

Hello,
Customer mis-read the email: "we will reach out" NOT "Minh **, personally, will reach out".
We have sent the customer a $20 card on 12/31/15 to: [redacted]
Regards,
Minh **

Good morning : Coffee maker arrived !!! Thank you for all your assistance !! [redacted]

Thank you for reaching out regarding your concerns.  Field leadership will reach out to you shortly. Thank you,  Starbucks Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and await a response with a proper resolution.   I've attached a copy...

of my detailed letter with the timeline and details, also similar to the version submitted to the Starbucks Headquarters on February 24, 2017 addressed to Mr. Howard S[redacted], CEO, President and Chairman of the Board.
Sincerely,
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Complaint: [redacted]
I am rejecting this response because: I'm waiting for the business to reach out to me as was stated in this email.Sincerely,[redacted]

The customer' s complaint has been fully documented and shared with the store's district manager.