Starbucks Corporation

We have reviewed this concern, Starbucks reference # ***A specialist will be calling back within hours to address any outstanding concerns

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have agreed to close this even though it was not to my satisfaction as this is out of Starbucks control and I feel it is pointless to pursue further. Sincerely, *** ***

Dear ***,
We have record that you were credited $back on 12/If you have any further questions regarding your concern please call our customer relations at 1-800--and reference case #***
Thank you,Starbucks Coffee Company

Customer spoke with agent today regarding this frustrationAgent correctly explained that, due to multiple attempts to update/correct information, the customer's account is temporarily lockedOnce unlocked, agent provided detailed guidelines in steps for creating a new passwordIn the meantime, I
am adding customer's request for changes in login process within case notesThis information is visible to support teams such as web services and developmentRef Case ID ***

Thank you for reaching out to let us know we have not resolved your concern. One of our specialists will be reaching out to you no later than Monday July 3rd. Thank you, Starbucks Customer Care

Complaint: ***
I am rejecting this response because: I have made numerous calls to the Verismo specialist myself
over the last several months, with no resolution This complaint was not the starting point for me; it was made after I reached the end of my patience If I do actually receive a call, I will advise you, but at this point, it will not be resolved until I have a check in my hand,since I have already been told twice that it was sent, and I am quite sure it was not, as all of my other mail seems to reach me just fine
Sincerely,
*** ***

We are reviewing the customer's concern and a specialist will contact the customer within hours to addressStarbucks Case # ***

***, Thank you for sharing your concern. One of our field leaders will reach out to you shortly. Thank you, Starbucks Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, ** ***

Complaint: ***I am rejecting this response because:$is not acceptableI did not cause the problem Starbucks did and strongly believe they need
to replace the cost of the computer.Sincerely,*** *** ***

A specialist will be contact the customer within 48 hours regarding this concern. Starbucks reference number [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Your service specialist provided an excellent service. Congratulations!
Sincerely,
[redacted]

Specialist has been notified of this complaint and customer's response as of 4/25. Expedited follow-up has been requested.

A specialist will contact the customer in 1-2 days to discuss incidents, verify store locations where she was served caffeine and also discuss previous contact with headquarters. They may also facilitate follow-up from the district manager for the stores who served the beverages. Ref Case ID...

[redacted]

We sincerely apologize for your experience. We have just received confirmation that the District Manager has just left a voicemail for you on the phone number provided and is awaiting your returned call.

We have reviewed this concern and a specialist will be contacting you within 48 hours to address this matter. Starbucks reference number: [redacted].

Complaint: [redacted]I am rejecting this response because:
I received the following email response:
Hello [redacted],
My name is Candace and I am a specialist with Starbucks Coffee Company...

currently working on the "Starbucks For Life" game.
I wanted to apologize for the issues you have been experiencing with the site and your plays. I wanted to let you know that I have reported the issues you have described to our host site so that they can look into resolving any issues on their end. I have also added 20 plays to your account for any that you may have missed.
Thank you for your time in this matter and I hope you have a great day.
Candace G.Senior Customer Service SpecialistStarbucks Coffee Company 
As of today, once again the issue has not been resolved. I'm still receiving the error message, unable to request free game plays. This violates the no purchase necessary rules of the game and puts me into disadvantage against people who spend money at the business. This is false advertising and bait and hook practice. Starbucks simple just throw some free plays at me (which is not even close to the numbers of plays I missed due to the issues) and without resolving the issue.
This is not a resolution to me.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is fair because I was able to log in later after creating yet another new password.  It doesn't address the problem that the login portal has, overall, which requires having to reset your password repeatedly and being unable to use past passwords which causes more problems.  Thank you for looking into this matter.
Sincerely,
[redacted]

Field leader has reached out to customer who reports a "great" conversation with customer.

Hello,
We will reach out to the customer for a resolution. It will be recorded in our case # [redacted].
Regards,
Minh L*