Starbucks Corporation

Complaint: [redacted]I am rejecting this response because:
 
as you can see, the response merely states that they will get back to us and does not in any way respond meaningfully to the actual complaintSincerely,[redacted]

This issue is currently being handled under Starbucks reference number [redacted]. If you have any questions, please reach out to us utilizing that reference number to better assist you.

Complaint: [redacted]I am rejecting this response because:Why 'reach out'? I have called and spoken with customer service several times and it goes no where...it is NOT my fault if staff...

overseas rough handle my purchases and damage them in the process then refuse an exchange!Sincerely,[redacted]

Hello,
We communicated with the customer on 12/02/15 and resolved the issue. It is recorded in our internal case # [redacted].
Regards,
Minh L*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Here are the last four numbers on my cards [redacted] and [redacted] that never received their 200 stars.
Sincerely,
[redacted]

Revdex.com:Gift card finally received on January 8, 2016 - 2 months later after first point of contact.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Sincerely, [redacted]

Hello [redacted],
 
I am terribly sorry that this happened to you, and for the steps that you had to take to resolve the issue.
 
I have refunded the $95.00 charge as well as a 10.00 reload after the first charge.
 
I will reach out separately to make sure that we have all of your...

concerns addressed.
 
Warm regards,
 
Kurt

Complaint: [redacted]
I am rejecting this response because:  I already spoke to...

a customer service representative and they claimed it was not their fault but rather the towing company's.  However, the manager of Starbucks stated that the owner of Starbucks owns the parking lot as well and has people towed when they are not customers.  However, I was a customer and have a receipt to prove it.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this Ok for now I would like to hear what Starbucks have to say before closing the complaint Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: I have called into your support line about this issue before...

and you guys were no help at all. Last time I called in you guys told me to wait for a fix and didn't even tell you me you were sorry about what happened. Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:The incident happened AGAIN this morning. Pic attached with Date, order and clear...

images of cheese on the sandwich even though the sticker says No Cheese. This makes the 5 time in the past 6 weekend as stated in the original complaint. I did attempt to contact Jackson, the district manager after today's incident but was only able to leave a voicemail. This issue is NOT resolved. 
Sincerely,
[redacted]

Hello,
We've reached out to the customer on 12/29 and resolved the issue with the customer. It was recorded in our internal case # [redacted].
Regards,
Minh L*

So sorry to hear of your inconveniences in this matter, [redacted]! A specialist will reach back out shortly. Warm regards, Kurt

We have reviewed this concern and a specialist will be contacting the customer within 48 hours. Starbucks reference number: [redacted].

Per your request, we have removed your account information. Should you have any further questions or concerns, please reference case [redacted]. Thank you!

You should receive an email from a specialist within 72 business hours regarding your issue, utilizing Starbucks Reference number [redacted]. Please make sure to check your junk mail folders.

Complaint: [redacted]I am...

rejecting this response because: Firstly, it's [redacted], not [redacted].  Maybe reading the complaint before you answer might help you understand the gravity of the situation.   while yes the district reached out to me, this has been an ongoing problem since 2014.  I have called between 50-60 times in regards to the same exact issue and yet it falls upon deaf ears.  I have spoken to both Carla R[redacted] and Ray S[redacted] on multiple occasions in regards to this location and yet the problems have been more frequent and unaddressed.     For you to tell me to call customer service is an indictment of how little this matter means to you sir.  You're basically stating that this doesn't matter to you nor to Starbucks corporation.   Perhaps having your district staff actually address the issue instead of brushing it under the rug would be a better response.  But since your generic response is what you feel is adequate, then my next step is to go to my local mesia outlets and maybe having these issues go public might convince you that something needs to change.  Thank you. 
Sincerely,[redacted]

Issue has been escalated with a request to review previous conversations and follow up with customer in 1-2 business days with accurate eta for processing/refund.

We are sincerely sorry for the way this was handled and can assure you we are taking appropriate action. It appears that this concern has been fully addressed as of today, 4/4/16. Starbucks reference number: [redacted].

Thank you for reaching out to Starbucks via the Revdex.com! It appears that you are currently working with a Starbucks Specialist to resolve this issue. If you have any questions, please contact Starbucks utilizing Starbucks reference # [redacted].