Starbucks Corporation

Complaint: [redacted]I am...

rejecting this response because: Firstly, it's [redacted], not [redacted].  Maybe reading the complaint before you answer might help you understand the gravity of the situation.   while yes the district reached out to me, this has been an ongoing problem since 2014.  I have called between 50-60 times in regards to the same exact issue and yet it falls upon deaf ears.  I have spoken to both Carla R[redacted] and Ray S[redacted] on multiple occasions in regards to this location and yet the problems have been more frequent and unaddressed.     For you to tell me to call customer service is an indictment of how little this matter means to you sir.  You're basically stating that this doesn't matter to you nor to Starbucks corporation.   Perhaps having your district staff actually address the issue instead of brushing it under the rug would be a better response.  But since your generic response is what you feel is adequate, then my next step is to go to my local mesia outlets and maybe having these issues go public might convince you that something needs to change.  Thank you. 
Sincerely,[redacted]

Thank you so much for your comment. A specialist will be reaching out to you within the next 48 business hours.

Complaint: [redacted]I am rejecting this response because:
 
Hi,
This business needs to scheudle a time to talk with me over the phone. The cashier maually typed in my card number and now I am having difficulties finding the transcation on my bank statement. I need to know the name of the...

company Starbucks is using in order to locate this transaction on my back records. For instance I can no longer find "Crown Plaza" on my bank statement upon a word-search. Nor can I find a transaction for "Starbucks" on either 5/25 or 5/26. 
PLESAE HELP. SEE ATTACHED
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: This doesn't explain or resolve anything. Why did it take six...

contacts to get this information about the supposed lack of pods? Why are they saying the pods are out of stock when they're available at my local store? Do you know that I got mine on a 25% off sale and now that's no longer available to me? This needs to be escalated to someone in a management position and this horrific examples of customer service needs to be addressed and explained. If not, I'll file a complaint with the Attorney General in addition to contacting Starbucks customer service every day until it's resolved. Look at how many purchases I make at Starbucks in a year's time. This is flat out unacceptable. Thanks for the empathy and the apology for your error Starbucks. Way to go!
Sincerely,
[redacted]

Complaint details have been forwarded to the store's district manager, as well as details of the customer's contact with the customer service team on April 8. The district manager will follow up with the customer within the business day. Please reference case ID...

[redacted].

The District Manager made unsuccessful attempt to contact the customer. Will submit a new request emphasizing the email and phone number included in this complaint. Customer should hear from the district manager within the business day. Ref Case ID [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Customer's complaint has been passed along to the district manager for the Ellicott City-area stores. [redacted] should receive an email re: the store's temperature control policy within the next 24 hours.

Account of store incident has been documented for field leadership. A $30 card has been ordered and should arrive at customer's address within the next 7-10 business days. Please ref: Case ID [redacted] for future reference.

Hi [redacted],
 
Thank you for your patience.
 
I will reach out to you personally. I will review your experience and circle back by end of day tomorrow.
 
Warm regards,
 
[redacted]

Hello,We will reach out to the customer again to try to resolve the issue. It will be recorded in out internal case # [redacted].Regards,Minh L*

On Jan. 25, specialist Candace G. emailed customer with the following update:
I apologize for the delay, unfortunately I will be unable to offer you one of the "Starbucks for Life" prizes as during the game, I did you provide you with 80 plays in an attempt for you to play the game and possibly win a prize.However, I do want you to have enjoyed playing the game and also come back for some drinks and treats on us and I have added a $25.00 credit to your Starbucks card. This is available for you now.

This has been escalated to our online ordering team. Customer should hear of next steps within the next 1-2 business days.

Dear Ms. [redacted],
 
I am so sorry to hear about your experience until now. We appreciate you taking the time to write and I’m glad to hear that you were able to report these reloads right away. We have verified that the auto reload settings are disabled in order to ensure that no new...

reloads occur. Additionally, I see that both $50 reloads have been refunded back to your credit card. You should see this in your bank account soon, if you haven’t already. We sincerely hope to keep you as our customer. The Starbucks Card for $125 and the $20 credit on your Starbucks Card was provided as a token of our appreciation of your patience and understanding.
 
We understand that you still may decide to no longer be a Starbucks customer. While we would be saddened to see you go, we can help you to close your Starbucks Card(s) and process a refund for any remaining funds in the form of a check. In order to do so, please give us a call at 800-782-7282 and reference case [redacted]. Our representatives will be able to assist you with this process.
 
Thank you,
 
Ryan
Starbucks Customer Service

Thank you for your message. We have determined that the order was not fulfilled and that the funds were not returned to the original methods of payment. The refund has been processed and payment has now been returned to the original forms of payment.  Thank you.

Hello,
We will verify the correct District Manager (DM) and request the DM to reach out to the customer for resolution. It will be documented in our case # [redacted].
Regards,
Minh L*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Starbucks went above and beyond my expectations to resolve this matter.
Sincerely,
[redacted]

Revdex.com: Starbucks corporate took care of the problem very quickly like a good company that cares about their customers should.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We have an extensive history with this customer regarding his concern and have fully reviewed his case multiple times. We have determined that as of January 7th, 2016 this concern is considered resolved by Starbucks. We were not able to find any unauthorized activity nor did our legal team remove any funds from his Starbucks Card as he alleges. Upon review, we found that he was moving the funds between his own registered Starbucks Cards.

Complaint: [redacted]I am rejecting this response because: I feel that they need to do more like credit my Starbucks Card  and also I did talk to the manager and he refused to credit my Starbucks Card he was nice but I was disappointed that he didn't credit my Starbucks Card for the inconvenience that was caused Sincerely,[redacted]