Stellar Recovery, Inc.

Review: I WAS CONTACED BY STELLER 17 TIMES BY PHONE I ASKED WHAT THIS WAS ABOUT THEY JUST SAID ITS A COLLECTION OWED I SAID I DISPUTED THIS ACCOUNT 7MONTHS AGO MAID CONTACT WITH THEM AND THIS ACCOUNT WAS DEAMED NOT MINE SO AS OF FEB I NOTICE AGAIN ON MY CREDIT REPORT IT IS ILLEGAL TO PUT SAME ACCOUNT ON MY CREDIT THAT THEY AGREED TOO KNOW MY CREDIT IS DOWN IN POINTS AGAIN ANOTHER UNPROFFESIONAL COMPANY NOT EVEN A LETTER WAS SENT TO ME TO RESOLVE IT AGAIN I NEED THIS REMOVED FROM MY CREDIT THANKSDesired Settlement: REMOVE FROM MY CREDIT IMMEDIATELY YOU CANT FIND A FALL GUY TWICE WE ALREADY WENT DOWN THIS ROAD WITH THEM SO REMOVE IT FROM CREDIT PLEASE

Business

Response:

Stellar Recovery is in receipt of a complaint filed by [redacted]. Our investigation shows that our office did receive a [redacted] file in our office on 03-24-2011 for [redacted] for serives at [redacted]. We did receive dispute information from the consumer and the account was closed on 11-28-2012 and returned as disputed to [redacted]. It then appears that [redacted] re-filed the claim in our office on 12-13-2013, our sytem did not link this file to the previous disputed file, as it should have. We apologize for the error and have closed this file as dipsuted and returned it to [redacted] once again as disputed. We have requested a manual AUD deletion of the credit reporting to all credit reporting agencies, confirmation number is [redacted], we ask that Mr. [redacted] allow time for the Credit reporting Agencies to process this deletion request.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards, ALSO WANTED TO ADD A THANK YOU MR [redacted] AND NO SIR I DID NOT COMPLAIN ON THEM TWICE JUST THIS ONE TIME THANK U AND GOD BLESS I WILL LOOK FOR THE DELETION

Review: I recently decided to review my credit report and I noticed that there was a collection account open with Stella Recovery, Inc. I was absolutely astounded because this came out of left field and I had no idea what this was about. For someone is extremely peculiar about paying bills on time and maintaining an excellent credit report it was important for me to get to the bottom of this.

When looking at the report date on my credit it was marked as 3/2015, when this account was closed in 2014. I do not even live in that particular state anymore. I have yet to receive any statement of bill about this whatsoever nor have they tried to call me. I decided to take matters into my own hands and contact them to see what this matter was about.

If I didn't check my credit I would have never not known about it. I asked them what this was about and they said it's from a bill from [redacted] in 2014. This account was closed out and paid for in 2014 when the equipment was returned. Apparently there was a bill sent and I never received anything !!!

They proceeded to say they tried to contact me several times and once again I did not receive any contact via phone or mail. Clearly they did not contact me or try to settle this matter. The collection is from a [redacted] bill in 2014, but they are reporting it as 2015, which is something they are not suppose to do. My credit score dropped significantly because of this as it has been up on my credit as a recent collection. Once again where did this bill come from? I have no idea! I did however feel pressured to pay because I wanted this matter settled. They stated they would provide me with a receipt and bill confirmation in 48 hrs and well ? it is 48 hours and I have not received anything regarding this debt collection. I spoke with them several times and asked them to remove this from my credit report because one there is a mistake on the reporting date and 2 their failure to communicate or even try to contact me.

So that along with the open/report date is completely inaccurate along with not even trying to contact me is just wrong. Every time I try to speak with them about deleting this from my report they state they do not do that. Well from the looks of reading the reviews on the this Revdex.com it seems as though they do. They took it upon themselves to contact all 3 credit bureaus to report this but made no attempts to contact with me. How can you expect someone to pay something if you do not contact them and then proceed to put it on their credit report as if many attempts were made? When I asked to a record log of the number of attempts they tried to make to contact me they refused and stated they will not release their phone log. Clearly they are lying as they did not make any attempts to contact me !!

They refuse to take into account their lack of communication with me. With that as well as their failure to provide me with any proof or a billing statement. This is absolutely unprofessional and absurd!!Desired Settlement: I would like this deleted off of my credit report due to their reporting mistakes and lack of communication.

Business

Response:

Stellar Recovery is in receipt of a complaint filed by [redacted]. Our records do show that a file from [redacted] was placed into our office for services for a [redacted] at an address of [redacted] on 02-03-2015. We show a letter was mailed to this address on 02-10-2015. We also show 2 calls were placed to the home number supplied to the Revdex.com of ###-###-####. Our records show that we did report this to the credit Bureaus 03-08-2015, we have checked the posting and it is correctly reported as to the service date 10-31-2014 and the reporting date of 03-08-2015. Our records also show that we spoke with this consumer on 04-03-2015 and the file was paid in full. We also show that a receipt letter was ordered on that date and sent to the e mail address of [redacted] on 04-06-2015. As a courtesy, we have also ordered deletion of this paid file to all credit reporting agencies, the confirmation # is [redacted].

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: on 5.20.2013 I was contacted by Mr. [redacted] from Stellar Recovery. After much discussion about a debt and haggling over what resolution we could come to, the debt collector offered a settlement in the amount of $746.86 which is 40% of the total debt of $1867.17 I was pleased with this offer and he mentioned he had to process paperwork and give him 24 hours and call back. I got the money ready to submit and called in the morning of 5.21.2013 to verify that this was ok. He stated the paperwork was in processing. He mentioned it has to be approved but that he knew it would be. It was just a matter of formality. A few hours later I got a call from Mr. [redacted] stating that the settlement offered was not "approved" and that we now owe $1213. THis is unacceptable. I demand that they honor the settlement offered.Desired Settlement: I want the settlement amount of $746.86 to be honored by this company.

Business

Response:

Stellar Recovery is in receipt of an inquiry made by [redacted]. We have investigated the claim and found that the agent indeed felt the settlement could be approved by the client based on the information provided by the consumer. The client, however, did not approve the 40% settlement and counter offered a 65% settlement. Our client relations agent did approach the client to day and expressed again the situation in this case (which includes the death of one of the consumer on this file) and personally ask for the settlement to be approved, which they did agree to acceptance of 40% or $746.86. Ms. [redacted] is welcome to call into our office, she will be routed to the agent in charge of her file, the settlement approval has been noted on her file.

Review: Reported on my Credit Report with no Mail Or Phone Notice! on a balance that has been paid off And all the could say was they are a third party collection. On a account they've only had since April 2013. How can they affect my credit without contacting me and on top of it a invalid balance of 71 DollarsDesired Settlement: I dunno what compensation I desire for this But I've paid for this and took time to resolve this multiple times if the balance was more severe I would look for a more serious course of action

Business

Response:

Stellar Recovery is in receipt of a complaint filed by [redacted]. On 04-24-2013, we did receive a past due billing from [redacted] for services at [redacted], North Hollywood CA 91605. We show that we spoke with Mr. [redacted] on 06-03-2013, he had indicated to our Agent that this file had been paid and had proof of the payment. He indicated that he was going to call the client and would call back to our office. On 06-10-13, We received an Attorney General Complaint in California from Mr. [redacted], the file was put on hold and placed as a dispute. Credit reporting was deleted for this disputed account and it was sent back to our client with the information provided. We are showing that notification by mail was sent out to Mr. [redacted] on 06-04-2013 after contact was made regarding this debt. We have not been in contact with Mr. [redacted] since we spoke with him on 06-03-2013 and attempted to resolve his dispute or prior payment.

Review: never been contacted by them but they have deeply impacted my credit score.

I signed up to get my credit score after being denyed a credit card they told me to check my credit scores so I did and seen this I am asking for solid proof of this debit I owe them listed as

STELLAR REC $472 In CollectionsDesired Settlement: I seek them to remove the negative report from my credit score and to cease further destroying my credit

Business

Response:

Stellar Recovery is in receipt of a complaint filed by [redacted]. On 01-26-2013, we did receive a past due billing from [redacted] in the name of [redacted], ss # assoicated was [redacted]. This billing was for services at [redacted]. The amount due was $471.93. We have closed this file as dispute, if Mr. [redacted] would like us to provide him with validation, he can do so in writting. Deletion of the credit reporting has been requested during the dispute process. Mr. [redacted] is welcome to call us with further information. ###-###-####. [redacted]

Review: I need a invoice mailed to my postal address so that the chairity organization will pay the balance of $269 comcast bill with stellar collections. I tried with bob peterson. He said he can't mail to st vincent depaul and re requesting home address devliery of the bill. thank youDesired Settlement: receive the invoice & st vincent to pay bill in full, have negative info removed from credit report. Thank you

Business

Response:

Stellar Recovery is in receipt of a complaint filed by [redacted]. On 04-14-2014, our office did receive a past due Comcast file in our office for servies at [redacted]. Beginning on 8-21-2014, our office received an e mail requesting a placement letter regarding this file, we have attempted to respond and have sent a placement letter to his e mail address on 8-21 and have mailed the hard copy to the address we have on file. On 09-02-2014, I received another e mail saying that he had received the letter, but lost it and requested we send a letter to [redacted] but didnt provide any address to so. I again responded to his e mail and indicated that we were unable to send the letter to a third party, even if we had an address provided. and we again attempted to send a placement letter to his e mail address and also sent the hard copy to his mailing address on file, once again. We have tried to explain to [redacted] that once this file is paid, it will be reported as paid in full to the credit reporting agencies. We have enclosed another placement letter with this complaint. It will be the responsibility of the consumer to give this letter to a third party, we will not provide the letter to anyone except the consumer. Once again, the hard copy of todays letter, will be mailed to the consumer for his records.

Review: On the morning of 4/24/2015 I decided to check my credit on Credit Karma. I was shocked to see that my credit report contained a collection account from Stellar Recovery for the amount of $122 as this was the first time I had been made aware of the outstanding debt. Stellar Recovery, Inc never once made contact with me through US mail, not even a single phone call. The status of the collection account on my report reads "open" with an open date of Feb 14, 2015. Had I not logged onto Credit Karma, I would have never known that this debt even existed. I contacted Stellar immediately and spoke with a representative. I told her that I would need to contact Centurylink before paying anything as I did not realize that there was a balance on my account at the time it closed. She informed me that "Centurylink has nothing to do with this account anymore and that Centurylink does not have record of it", I also asked her what account # to use in reference to this debt and did not receive an answer. The REAL problem here is that I was not informed of the debt before they reported it to the credit bureaus.Desired Settlement: I would like this business to delete the collection account from all credit accounts as I was not informed of the debt before they reported to the credit bureaus.

Business

Response:

Stellar Recovery has received a complaint filed by [redacted]. Our records do show that a file was placed in our office on 2-14-2015 for a [redacted] from Century Link for services. The address provided by the client was incomplete (Street address shows only [redacted]) and a letter was not generated due to an incomplete address. On Friday, April 24th, we did receive an E mail inquiry from this consumer and she indicated that she had not been notified of this debt and thought that was a violation and was told by an agent that the original creditor no longer has the file. Our adminstrative staff did update the E mail address for this file and ordered validation documents from the client to be sent to the client. The file was put on validation hold on Friday and this would delete the credit reporting during this process. When validation documents are received, they will be sent to the address given in the Revdex.com complaint. If validation documents are not avialable within 30 days, the file is closed and returned to our client.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Under FDCPA, you are required to send out a validation demand letter, which you clearly stated you were unable to do since the original creditor did not provide a complete address. I want this debt removed from all 3 credit reports immediately.

Regards,

Business

Response:

Stellar Recovery is in receipt of additional concerns for this consumer. As stated in the orginal response, we have deleted this entry from all credit reporting agencies.

Review: Stellar Recovery is reporting two collection accounts ([redacted] & [redacted]) on my credit reports. Neither of these accounts belong to me, and despite my letters, Stellar recovery has not replied to my written disputes or requests for records.

Furthermore, after reading on the Revdex.com page about the action that the State of Colorado entered in to against Stellar Recovery, it seems to me that they operate in a similar fashion in Montana. I have never been sent any notice, I haven't received any communication from Stellar Recovery, and they have placed false information about me on my credit reports.Desired Settlement: I would like Stellar Recovery to delete both of the accounts ([redacted] & [redacted]) that they have placed on all three of my credit reports.

Business

Response:

Stellar Recovery is in receipt of a complaint filed by [redacted]. Our investigation does show that 2 files have been placed into our office. The first, [redacted], is under [redacted] from Comcast and is for services at [redacted] and was placed in our office on 03-12-2011. The second file is [redacted] and is for Services from Charter Communications for [redacted] at [redacted] and was placed in our office on 1-22-2015. We do show that letters were sent to the respective addresses given to us from our clients. We further show no contact has been made with the consumer directly. On 8-03-2015, we did receive information from the credit reporting agencies that both of these files were reported as disputed, it is our policy to close files reported as disputed from the credit reporting agencies and return them to the original client, which was completed on 8-3-2015. Credit reporting has been ordered deleted. Mr. [redacted] is welcome to deal directly with the original clients regarding these files in the future. The Original Comcast account was [redacted] and the Charter account was [redacted]. The files are now closed in our office and credit reporting has been ordered deleted.

Review: I received a solicitation from Stellar Recovery to "collect a debt" that I supposedly owed to Comcast, in the amount of $120.49. I do not have an outstanding debt with Comcast.Desired Settlement: Discontinuation of solicitation from Stellar Recovery for a false claim of outstanding debt to Comcast, and correction of credit report.

Business

Response:

Stellar Recovery is in receipt of a complaint filed by [redacted]. Our investigation shows that a file was placed into office from Comcast on 10-19-2015 for a [redacted], (SS # ending [redacted]) for services at [redacted]. The phone number of [redacted] was supplied by Comcast as a contact phone number on the file. We do show that a demand letter was mailed to the address on file on 12-4-2015. We do not show any contact with the consumer has been made. Per the Revdex.com complaint, we have closed the file as "cease and desist" per the request to "stop solicitation" by Stellar Recovery and will return the file to our Client. Ms. [redacted] is welcome to contact Comcast directly regarding this file, the original Comcast account is listed as [redacted]. We have ordered deletion of the credit reporting.

Their attempts to collect all [redacted] bill is excessive. I settled with [redacted] yet they still call even after being asked not to and after I sent confirmation of paying the cable bill

Review: I see a amount owed for something on my credit report. I don't know what this is about. I don't want to contact this agency as they will think I am guilty of owing them something. how may I find out what this is about?Desired Settlement: have this removed from my credit report.

Business

Response:

Stellar Recovery is in receipt of an inquiry made by [redacted]. On 07-01-2013, our office was forwarded a past due billing from [redacted] for [redacted] for services at [redacted] in the amount of $85.22. We do show a letter was sent to the address on file on 08-17-2013. No contact with the consumer has been made. The original account number was [redacted] and the file was charged off on 11-26-2011. We have mailed out today, copies of final invoices for Sept 2011, Oct 2011 and final invoice for Nove 2011 to the address on [redacted]. Mr. [redacted] is welcome to review the validation documents and let our office know if there are any concerns. He is welcome to call our office at ###-###-####, ext 120 or e mail our office complaint officer at [redacted].

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

[redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

I sent this to Mr. [redacted] and have not heard back.

Mr. [redacted],

I found this debt owed to your company on my credit report. I recall having the service in question and I recall that the issue was settled at that time.

In an effort to have this removed from my credit report I request that we meet in the middle and settle this matter for 1/2 the amount requested by your company.

The other issue is that I need a confirmation that the full amount on my credit report be removed and how that will happen.

I have been retired for over 8 years, on a fixed income. I have never been late for a payment or not paid my debt's. I do recall that this matter had been resolved a long time ago, but I do also wish this removed from my credit report.

Thanks,

Review: Operating a Debt recovery scam , invalid contact information, they move around a lot,Desired Settlement: No funds to hire a lawyer and chase them down. want to make people aware

Business

Response:

Stellar recovery is in receipt of an inquiry made by [redacted]. Our records indicate that on 2-8-2015, our office did receive a past due billing from [redacted] for a [redacted], for services at [redacted] for $338.87 from 8-15-2008. We do show that a demand letter was sent to the address provided by [redacted] on 03-16-2015. We show that Mr. [redacted] spoke with one of our agents on 4-10-2015, he indicated to the agent that " wants to dispute this billing as he has no knowledge of the debt." The Stellar agent noted the file and closed it on 4-10-2015 as disputed. The file was then closed and will be returned to [redacted] as disputed. Mr [redacted] is welcome to contact [redacted] direct with any future inquiry regarding this debt. Because Mr. [redacted] did file a complaint with the Revdex.com, we have ordered and received validation documents from [redacted] for this file. These validation documents are being mailed to the address provided in the Revdex.com complaint. Mr. [redacted] is welcome to review these documents and contact [redacted]. Stellar has closed the file and returned it to [redacted], any credit reporting has been ordred deleted. Mr. [redacted] indicated in this complaint that "Stellar moves around alot." Stellar Recovery has been in Kalispell Montana since December of 1999, we opened our Jacksonville office in February of 2010, the only move we have made since 1999 was in 2010 in Kalispell when we relocated into a building that the company purchased.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

[redacted] Hi , I did not contact them first as they say, They are predators with access to invalid debt, and attempt to extort money from their victims. As far as them moving around from place to place the links to their website are void .And Most the links can't be displayed . The first phone call was from 313 that's Detroit ,Every time and different address from every letter I get from them.. They have many complaints on the web warning people about their tactics . They are Organized and probably get a percentage of the invalid debts settled . they offered me a settlement as well. I informed them I will spend time and money to expose them , but never Pay that fake debt. I gave then knowledge and a copy of rules in Michigan , one of which is Time limitations on ledged debt. [redacted] This alone is enough . I have far more . What I want is for them to stay off my credit reports, and never contact me again. I seek no monetary Damages. and an apology would be appropriate. Lets see What this information does. I am in good standing with [redacted] at this Time. And they want to be my Service provider to this day. Thanks for your Mediation . Sincerely [redacted].. PS If Stellar continues to harass me I will continue to supply even more evidence to support my case.

Business

Response:

Stellar Recovery has received "additional concerns" regarding an inquiry made by [redacted]. First, our statement did not say he contacted us, we said "contact was made" with the consumer. We are not sure why Mr. [redacted] insists we move around or why that would be an issue, but we can stand by our statement that we have locations in Kalispell Montana and Jacksonville FL. Debt collection is not the most popular industry in our country, we attempt to collect valid debts on behalf of our National clients with respect and dignity given to consumers and know and respect the laws that govern our industry. We are certainly aware of all statutes of debt collection and statute of limitations when it comes to legally collecting time barred debt. As stated in our reply, we have mailed a copy of the validation documents provided by our client regarding this so called "fake debt" We have closed Mr. [redacted]s file, as we indicated and all credit reporting has been ordered deleted.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

[redacted] Being that the file was closed and all negative statements were deleted, to me is an admission of a mistake . It is my hope that they learned from their error and not cause others distress. Regards [redacted]

Review: Have checked credit report and see that Stellar Recovery Inc has reported that have a negative balance of $50 and they have never notified me of any debt to [redacted].Desired Settlement: Remove Collection from Credit Reports

Business

Response:

Stellar Recovery is in receipt of an inquiry received from [redacted]. Our records indicate that we did receive a past due billing from [redacted] on 11-03-2012 for a Lillian [redacted] (SS # ending in [redacted]) , for services at [redacted]. We do show that a letter was sent to the address provided by our client on 01-11-2013. We do not show any contact has been made regarding this file. Based on the Revdex.com inquiry, we have ask for and received Validation documents that appear to validate the amount owed by the consumer. We have mailed a copy of these validation documents to the address provided by consumer to the Revdex.com. The consumer is welcome to review the documents sent and contact our office. The file # in our office is [redacted].

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I would like them to remove this collection from my credit reports it is affecting my credit.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

Consumer

Response:

I do not accept offer because this debt has been reported to my credit reports without knowledge and they should have notified me of any solutions.

Business

Response:

Stellar Recovery is in receipt of an inquiry received from [redacted]. We show that we received and responded to an inquiry from this consumer on 04-20-2015.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I received a phone call from a debt collector names [redacted] trying to collect a debt on behalf of Comcast. They said when I closed my account that I was billed an additional month that I did not pay. Comcast charges in advance not after 30 days. when I went to Comcast to close my account 4 years ago they said I did not owe anything. according to this collection company I went delinquent on July 11th 2009. 4 years ago. I have never received a bill for 4 years from Comcast and now they are trying to collect something that was considered closed. I would be more than willing to pay this but I know for a fact I owed nothing and this matter was 4 years ago.Desired Settlement: I would like this debt removed because I do not want my account in collections or this to affect my credit score.

Business

Response:

Stellar Recovery has received a complaint filed by a [redacted]. In order to open an investigation of this complaint, we first need to identify the correct file. We have not been able to confirm the correct file in this matter based on the information provided by the consumer. We do not find a [redacted] in our data base. The found a [redacted] for services at [redacted] with a slightly different balance showing on the file. If Mr. [redacted] could assist in identifying the file, we will be happy to continue our investigation of the matter.

Review: This company does collections for [redacted] TV SERVICES and they had a account of mines I called in to make a payment plan to satisfy my debts but on one condition they would have to remove my negative file from all three credit agency the [redacted] agreed that this would been done when last payment was made and I said okay lets set it up then. We set up the payment plan/contract and a made a series of payments to paid off my balance. Account is now paid in full no settlement full payment was made I waited at least 15 to 30 days to check my credit report for corrected/deleted info but my credit report only states account paid in full so I called Stellar Recovery to see what was the delay to delete this item 2 rep one a manager stated that they do not delete accounts after payment and that I was missed informed so they reps stated they will pull his call and see if he stated that and if so they would honor what he said fully the information was confirmed that the rep indeed stated my account would be deleted but till this day its still on my report I feel that this company is agreeing with whatever the consumer says just to get there money then say we will not honor the contract that was stated in the beginning I would like them to go thru with there end of the bargain or refund my money fully.Desired Settlement: I would like them to go thru with there end of the bargain by deleting the account or refund my money fully.

Business

Response:

Stellar Recovery is in receipt of a complaint filed by [redacted]. At the time this file was placed in our office, we did have an option to "pay to delete" on [redacted] accounts. In this case, one of our managers received the original recording and we did agree to delete the credit reporting at the end of the payment period. The manager did order the deletion on February 27, 2014. Confirmation # is [redacted]. Please allow time for the credit reporting agencies to process this request. Stellar Recovery no longer has a "Pay to Delete" policy.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

Review: I don't understand why I was getting 2,000 calls from Stella Recovery (blocked harassing calls). I have NO DEBT. They said it was because of a $90.00 [redacted] equipment bill (totaling $198.00 with their added fees). I keep hanging up on the because I think they are trying to fraud me! So I even called [redacted] and they said I owe them NOTHING and that their equipment only cost $5.99, $8.99, & $9.99 and that there is no way I would have something that expensive of theirs. Now Stella Recovery is sending me bills in the mail. I don't know how to handle this because I don't owe anything and I don't to give this (obviously crappy) business my credit card information. I also don't want them to send anything to Creditors saying I don't pay my bills. THIS IS CRIMINAL and should be shut down. If I owed anything why hasn't [redacted] let me know the charges? Stella Recovery how are you still in business? You are trying to ruin people's lives who have done NOTHING wrong.Desired Settlement: PLEASE CONTACT [redacted] AND GET YOUR STORY STRAIGHT. QUIT BILLING ME.

Business

Response:

Stellar Recovery is in receipt of a complaint filed by [redacted]. On 03-14-2014, our office did receive a past due billing from [redacted] for services at [redacted] in the name of [redacted] (ss# ending in [redacted])n. The amount showing due was $182.47, [redacted] shows that $92.47 was for services and $90.00 was unreturned equipment, the original account number with [redacted] was [redacted]. Ms. [redacted] indicated that we had made 2000 calls, our records indicate that 5 calls were made to the phone number of ###-###-####. Our records further indicate that we did speak with the consumer on 03-24-2014, she indicated that she "was not aware of this [redacted] billing." She indicated that she would call [redacted] and give our office a call back, we show that no return call was made on the file. The agent had put the file on "hold" pending more information from the consumer. Based on the Revdex.com complaint, we have closed the file as disputed and will return the file to [redacted] with the information obtained. Ms. [redacted] is welcome to discuss this information with [redacted], we have closed the file in our office. There was no credit reporting done on this file.

Review: I moved from Hendersonville TN and provided Comcast with my updated address. I left in early September and notified the Comcast of my Oregon address. I spoke with a customer service representative when moving and they could not provide me with an amount due. They stated they would call or mail me a bill. I have not received a bill from Comcast and the account was assigned to Stellar collections. I have not received any correspondence from this company directly. I called when it showed up on my credit report. I did state the issues with billing and no notification, and asked if they would remove the report and accept payment. They stated they would not remove the report from my credit services and it is not their concern that I was not properly notified. In addition to no notification of the debt, the initial creditor did not have it for a full 30 days even prior to assigning to a credit agency.Desired Settlement: I [redacted] be calling Comcast directly to deal with this debt, and I would like the collections report removed from my credit history.

Business

Response:

Stellar Recovery is in receipt of a complaint filed by [redacted]. Our records do show that a file was placed in our office in the name of [redacted] on 9-22-2015 for services from Comcast at [redacted]. We do show that a letter was mailed to that address on 9-25-2015. Based on the comments made by Mr. [redacted], we believe there may have been some miscommunication between Comcast and the consumer as we do not show a forwarding or billing address given by the client to Stellar and he may have not received a final billing notice from Comcast. For that reason, we have ordered deletion of the credit reporting and as Mr. [redacted] has indicated, he is welcome to call and pay this invoice directly to Comcast, we have put the file on hold pending resolution by the consumer and Comcast for this file. We have updated the address we have to the new address in Oregon.

Review: Will not remove paid debt off credit reportDesired Settlement: To have this account removed from my credit report.

Business

Response:

Stellar Recovery is in receipt of a complaint filed by [redacted]. Our records indicate that we did receive a Dish Network account in our office on 6-22-2015 for a [redacted] for Services at [redacted]. Our investigation shows that the account in our office from Dish Network was placed with a delinquency date of 9-17-2013. Mr. [redacted]s spouse made contact with our office on 8-7-2015 advising she needed to resolve the account and have it removed from their credit. Our Stellar Representative advised Mrs. [redacted] that the account could be settled and that it would be updated as settled in full on the credit report. Mr. [redacted]s spouse made contact with our office again on 1-26-2016 advising she needed to have the trade line deleted from their credit. Our Stellar Representative and Manager both advised the consumer that it is not our policy to offer a deletion and that the account has already been reported as a settled in full account. Stellar is regulated by the FCRA to report accurate information, the account has been settled in full and reported as such.

vAlbany wrong number and keep calling me even though I have told them I am not the person they are looking for. They have been rude and even hung up on me. They keep telling me my number is not in their database. I answer the phone and keep telling them to stop calling me. Especially when I am on night shift and they wake me up during the day. Stop harassing people who have nothing to do with your debt collecting service.

Review: This company has been contacting me with threats of collections for the past year. The person they want is NOT ME. I have explained this several times through the past year, BUT every few months I get another call. I am not sure who they are looking for and each time that I call they say "Oh, sorry", BUT a few months later they are calling again.Desired Settlement: I would like to have them stop contacting me and leaving messages on my home phone.

Business

Response:

Stellar Recovery is in receipt of a complaint filed by [redacted]. Two phone numbers were provided that we may be calling as wrong numbers. ###-###-#### is not in our system. ###-###-#### was in our system and associated with a [redacted] in Roseville California and 3 calls were made to the number by our dialer since 06-20-2013. We have removed this number from our system and place the number into our internal "do not call" list in case the number is placed with Stellar in the Future. We apologize for the wrong number calls and the number has been removed.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,