Stericycle, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you
Sincerely,
*** ***

Stericycle & Mr*** office have resolved this matter

Complaint: ***
I am rejecting this response because: Due to the slow flow of patients, which is the main reason why we opted out of the serviceWe cannot simply afford higher rates more so the liquidated damagesWe can, however, afford to pay as liquidated damages the amount of $I hope Stericycle will consider
Sincerely,
*** ***

While we regret Ms*** dissatisfaction, we believe we have acted in full accordance with the service agreement

We will have one of our Managers reach out to Mr*** directly in order to review potential solutions to this matter

While we regret Mr***’ dissatisfaction, the terms and conditions of our agreement does state in section 2a; “This agreement shall automatically renew for successive terms equal to the original term unless either party has given days’ notice in writing during the six month period prior to
the renewal date of its’ desire to terminate this agreement”One of the primary reasons our agreements are set to automatically renew is so that the medical waste removal continues as scheduled, reducing the risk of non-compliance with state regulationsWe have offered to work with *** Ranch on potential resolutions to this matter, however they have insisted upon proceeding with termination of their service agreementNonetheless, we value *** Ranch as a long time Stericycle customer and in the interest of maintaining positive relations we have agreed to waive the liquidated damages previously assessed leaving the amount due $

While we regret Ms*** dissatisfaction, we believe we have acted in full accordance with the service agreement signed by My Dentist Inc that does not expire until December 1, We have offered to work with My Dentist Inc on potential solutions to this matter, however they have insisted upon proceeding with the early termination of a service agreement still within its' initial term, therefore we feel the liquidated damages provision outlined in section 2c is validAs a compromise, we waived half of the current liquidated damages charge, leaving the balance due $1,Should Ms*** wish to resume discussions around continuing services with Stericycle and finishing out the remainder of their agreement, we would be happy to continue that dialogue

Complaint: ***
I am rejecting this response because: To repeat my report, Stericycle came into our lab at our dental office and asked a young "after school" worker sign a paper in which she did not know was a contract nor was she authorized to sign a contract with Stericycle After I kept seeing a large charge on our credit card of $1225, I asked who is Stericycle and what was this large charge from them on our card? My wife pays the bills and she thought it was dental supplies and did not ask about it until she saw the cost going up and also wondered what was this charge for......After some research my staff tells me it is the charge to monthly pick up our medical waste I said this is way over charging and to look for another companyI then find out that Stericycle tricked our lab girl into signing a paper that she had no idea was a contract This girl had absolutely no authorization to sign a contract with Stericycle nor any company for that matter My attorney has sent a letter to Stericycle and we will follow up with our attorney Stericycle wants over $13,to terminate their contract Which is outrageous as they are not out any costs for us to stop using them They said they would work with us, they would try to lower the price some...well when we started with Stericycle I noticed looking back on the credit card statements that the price was around $a month then the cost rose every month upto the $amount I told Mark at Stericycle that since I have stopped using them I found a local company that is doing the same job for $50/month and there is no way they would come down to that price In addition, I will not work with a company that has a young lab girl sign a paper that she had no idea what she was signing nor was she authorized to sign it Also, I do not trust a company that AFTER we tell them to take our credit card off of their records, they then try charging my card $ At first, they would not reverse their fraudulent charge until I insisted that they listen to the phone call of my staff person specifically telling them to close our account and not to use our card anymore I suppose their legal counsel told them to refund the money, but that doesn't stop them from trying to collect from us No I am not comfortable using them ever again under any circumstances....I will be contacting my attorney for follactions
Sincerely,
Dr*** ***

Although we believe our agreement to be entirely valid and enforceable, *** *** *** * *** has been a good customer to us over the yearsIn the interests of maintaining positive relations we have cancelled account # *** without penalty and removed the fee’s billed where no services
were rendered, leaving *** *** *** * *** responsible for a remaining balance of $This fee is for services rendered

Complaint:
Hello,We still have not received another call from Mark *** at Stericycle Please have Mark or another Manager follow up with us today or tomorrow at *** as we'd like to get this resolved as soon as possible.Thank you

While we regret Ms*** dissatisfaction, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers
reach out to Ms*** directly in order to review potential solutions to this matter

Complaint: ***
I am rejecting this response because:
Sincerely,
Sandy *** The entire situation was not addressed. The signature was only a small part of the whole problem. The American Dental Association News magazine has quite a write up on your company with numerous complaints from many Dentists in several statesI still want a complete cancellation and not just a lesser feeWe are a very small practice and cannot afford the extremely high fees that are charged for the very small amount of product needing disposal

Although we believe our agreement to be entirely valid and enforceable, *** Dental has been a good customer to us over the yearsIn the interests of maintaining positive relations we will remove the fees billed leaving the amount due $We have enjoyed servicing the *** Dental and we truly
appreciate their business

Initial Business Response /* (1000, 5, 2015/10/20) */
Firstly we would like to sincerely apologize for any miscommunication that occurred between our Drivers the*** Surgery staffOur goal is to provide world class Customer Service and when we fall short of that goal, we strive
to immediately address and resolve the issueWe truly regret our driver arriving outside of your service hours, and assure you that our management team will review this complaint and address any specific follow up actions
Again, please accept ourdeepest apologies in this matter and do not hesitate to contact us if I can be of any further assistance to you
Initial Consumer Rebuttal /* (2000, 7, 2015/10/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

We do not feel hat we are responsible for any damages, as we have been a customer for an extensive period of timeBy now, there are no damages! We contest the way the few recent changes that were made were electronically delivered and masking new extensive contractsWe HAVE had contact with Stericycle in the last few months , they have offered no RESONABLE resolutionThey have not been willing to work within reasonable market rates standard in the industry todayIf they were competitive with in the industry standard pricing and honest and open in their contracts and communications we would NOT be attempting to disengage from their service. Our service rates have been aggressively raised, by more than 700% in the last months! This is outrageous and unacceptable. For these reasons , we have been attempting to terminate any and all services with Stericycle
Complaint: ***
I am rejecting this response because:
Sincerely,
** *** ***

While we regret Dr. *** dissatisfaction, we preface our signature line with the statement “By signing below I acknowledge that I am the customer’s authorized officer or agent and that I have the authority to bind customer to this agreement…” so that the individual reading the document
will verify before signing that they are authorized to do so
On our end we have no way of knowing who is or is not authorized to sign an agreement for a particular officeTypically accepting and paying for the service for a significant period of time also serves to ratify the agreementIt is unfortunate that your representative did not read and understand what was signed
In closing, although we believe our agreement to be entirely valid, in the interest of maintaining positive relations, we will cancel Stericycle account # *** without penalty as requestedWe will be sending one of our service personnel to your locations to remove any remaining Stericycle boxes or tubs on Monday August 29th

While we regret Ms*** dissatisfaction, we believe we have acted in full accordance with the service agreement signed by Ms*** that does not expire until September 1, We have attempted to resolve this matter by offering to negotiate with Ms*** and believe we presented
an amicable resolution for both partiesAs an attempt to reach a compromise here, Stericycle will waive the fees billed for each site location leaving the amount due $ 2,for liquidated damages and services rendered

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

While
we regret Mr.*** dissatisfaction, our records indicate this was resolved on Revdex.com case # ***