Stericycle, Inc.

While we regret Ms*** dissatisfaction, we believe we have acted in full accordance with the service agreement signed by *** Dental Care that does not expire until June 1, We have offered to work with *** Dental Care on potential resolutions to this matter, however they have
insisted upon proceeding with the early termination of a service agreement still within its' initial term therefore we feel the liquidated damages provision outlined in section 2c is validShould *** Dental Care wish to resume discussions around continuing services with Stericycle and finishing out the remainder of their agreement, we would be happy to continue that dialogue

Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering
However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Mr*** directly in order to review potential solutions to this matter

My name is *** ***I stayed at the Suburban Inn hotel on 11/3/2017-11/5/2017.I filled out the review request that was sent to me from Choice HotelsI did include in my review about the discomfort we experienced while at the Suburban Extended Stay in Avondale, La(roaches, A/C not working and the loud neighbors) I did receive a phone call and message from Stacy S*** stating that she would add points to my Choice hotels account for my troublesI still have not received the points I earned for my stay nor the points she supposedly gave meShe did explain to me that she was just filling in for another manager and she gave me the general manager's emailI emailed the GM times and have not received any response

Initial Business Response /* (4001, 13, 2015/07/21) */
Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal
standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering
However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Ms.*** directly in order to review potential solutions to this matter

We hereby acknowledge the receipt of Revdex.com Claim# *** response notification for *** ***
We have forwarded the consumer’s response to the respective department, and they shall proceed immediately with inquiries in an effort to resolve the consumer’s pleaYou will be informed regarding
progress of procedure
Please expect to receive written response within days

(The consumer indicated he/she DID NOT accept the response from the business.)
As stated in the complaint I filed, I never signed a contract with StericycleAs the company deceived people in my business to obtain an electronic signature for a contract that they were never authorize to enter into
into it on my behalf, the only true solution would be the cancel the contract that I never signed or reviewedI first saw the "contract" when I went to cancel my service and they sent us a copy of a contract that they claimed one of my employees electronically signed although she told me that she never did so and has no memory of itI would have never entered into any contract with Stericycle as I was already looking into other companies to have this service provided for my officeIn their response, they mentioned about "cost increases" That was not my issueMy issue is that I never and may I repeat never, signed a contract with stericycle or authorized any my employees to do so

Initial Business Response /* (1000, 7, 2015/06/17) */
Please note, the terms and conditions of our service agreement do allow for price increases to address cost escalationOur price increases are a standard condition of our service agreement to help cover any cost increases we may face to meet
regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offeringWhile we try to absorb most of these costs, at times we must pass them on to our customersStericycle uses its business judgment to allocate increases in costs that are incurred on a system-wide basis to individual accounts
One example of a significant investment made by Stericycle is a massive incinerator improvement projectWe are required to upgrade all incinerators nationwide in order to meet EPA requirementsThis is a multi-million dollar investment that Stericycle has made in order to remain complaint with federal guidelines
Nonetheless, we value Fox Valley Ear Nose & Throat as a long time Stericycle customer and in the interest of maintaining positive relations we have agreed to terminate their account and will wave the liquidated damages
Initial Consumer Rebuttal /* (2000, 9, 2015/06/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/07/08) */
Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal
standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering
However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Ms.*** directly in order to review potential solutions to this matter
Initial Consumer Rebuttal /* (3000, 7, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the LOWEST plan you have!!!! So no you don't have any agreements that will fit us any longerTwo picks up with less than pounds total a year for $is not in any way reasonable, it is highway robbery, not to mention the sneaky way you "slide in" new contracts that bind the client for at least years and to get out of this unreasonable mess you now want almost $how is this in any way reasonable? you are having to tie your clients in because that is the only way to keep them or use your scare tactics of pay us this money if you want outWe are not having this, with no more business than we used with your company this is over kill and we are not going to settle for thisWhat I suggested above is the ONLY resolution we are agreeable to
Final Business Response /* (4000, 9, 2015/07/15) */
Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering
However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe have had one of our Managers attempt to reach Ms.*** directly in order to review potential solutions to this matterSo far we have been unable to connect with Ms.***, but we hope that she will return our message and give us an opportunity to resolve her concernsWe will also continue trying to connect with Ms.*** directly
Final Consumer Response /* (4200, 11, 2015/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is and has not been any "resolution" I continue to receive the same "auto response" SO I will continue with the same reply
This is the LOWEST plan you have!!!! So no you don't have any agreements that will fit us any longerTwo picks up with less than pounds total a year for $is not in any way reasonable, it is highway robbery, not to mention the sneaky way you "slide in" new contracts that bind the client for at least years and to get out of this unreasonable mess you now want almost $how is this in any way reasonable? you are having to tie your clients in because that is the only way to keep them or use your scare tactics of pay us this money if you want outWe are not having this, with no more business than we used with your company this is over kill and we are not going to settle for thisWhat I suggested above is the ONLY resolution we are agreeable to

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Ashley ***

We preface our signature line with the statement “By signing below I acknowledge that I am the customer’s authorized officer or agent and that I have the authority to bind customer to this agreement…” so that the individual reading the document will verify before signing that they are authorized to do so
On our end we have no way of knowing who is or is not authorized to sign an agreement for a particular officeTypically accepting and paying for the service for a significant period of time also serves to ratify the agreementIt is unfortunate that your representative did not read and understand what was signed
In closing, although we believe our agreement to be entirely valid, in the interest of maintaining positive relations, we will remove the liquidated damages previously bill $4,on account# *** leaving the balance due $for service renderedWe hope that this is an amicable resolution to this matterWe have enjoyed servicing the Dr***’s office and we truly appreciate their business

Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our
business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offeringHowever, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Mr*** directly in order to review potential solutions to this matter

We are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to MrMark *** directly in
order to review potential solutions to this matter

We would like to sincerely apologize for any inconvenience this may have causedWe found there was a call made to *** from our *** business unit; this call was made to Mr*** for an appointment reminderWe see no indication of any calls going to the other two phone numbers that
were reported to usAlso, our records show that there were no emails sent to ***.***@aol.comWe will inform our customer of the request to stop calling the phone numbers provided to our *** business unit

While we regret Ms*** dissatisfaction, we believe we have acted in full accordance with the service agreement agreed to and signed by *** ***, effective May 1, that does not expire until May 1, and which included early termination fees if the Customer terminated the agreement
earlyWe have offered to work with Ms*** on a potential resolutions to this matter, however they have insisted upon proceeding with the early termination of a service agreement still within its’ initial term therefore we feel the liquidated damages provision outlined in section 2c is valid. Should Ms*** wish to resume discussions around continuing services with Stericycle and finishing out the remainder of their agreement, we would be happy to continue that dialogue

Initial Business Response /* (1000, 5, 2015/06/15) */
Please note, the terms and conditions of our service agreement do allow for price increases to address cost escalationOur price increases are a standard condition of our service agreement to help cover any cost increases we may face to meet
regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offeringWhile we try to absorb most of these costs, at times we must pass them on to our customersStericycle uses its business judgment to allocate increases in costs that are incurred on a system-wide basis to individual accounts
One example of a significant investment made by Stericycle is a massive incinerator improvement projectWe are required to upgrade all incinerators nationwide in order to meet EPA requirementsThis is a multi-million dollar investment that Stericycle has made in order to remain complaint with federal guidelines
Nonetheless, we value Dr*** *** as a long time Stericycle customer and in the interest of maintaining positive relations we have agreed terminate their account without assessing liquidated damages
Initial Consumer Rebuttal /* (3000, 7, 2015/06/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have read this online document and appreciate the responseI would like to receive written confirmation from Stericycle that the account is terminated and the "liquidation damages" charge is removedTo date, my account shows a balance of $for "liquidation damages"Thank you
Final Business Response /* (4000, 9, 2015/06/25) */
We have canceled the Stericycle account # XXXXXXX without penalty and processing the removal of any charges billed
Final Consumer Response /* (2000, 11, 2015/07/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your help in this matter

We offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Ms*** directly in order to review potential solutions to this matter

While we regret Dr*** dissatisfaction, we believe we have acted in full accordance with the service agreement signed by Dr*** *** office that does not expire until September 1, We will have one of our Managers reach out to Ms*** directly in order to review potential
solutions to this matter

We are currently in receipt of a letter from this consumer's attorney; we will work directly with their attorney on a resolution of the consumer’s plea

Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our
business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering
However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Dr*** directly in order to review potential solutions to this matter

While we regret Mr***’s dissatisfaction, our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offeringHowever, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe have had one of our Managers attempt to reach Mr*** directly in order to review potential solutions to this matterSo far we have been unable to connect with Mr***, but we hope that he will return our message and give us an opportunity to resolve their concernsWe will also continue trying to connect with Mr*** directly