Stericycle, Inc.

We preface our signature line with the statement “By signing below I acknowledge that I am the customer’s authorized officer or agent and that I have the authority to bind customer to this agreement…” so that the individual reading the document will verify before signing that they are authorized to do so
On our end we have no way of knowing who is or is not authorized to sign an agreement for a particular officeTypically accepting and paying for the service for a significant period of time also serves to ratify the agreementIt is unfortunate that your representative did not read and understand what was signed
We are more than willing to work with our customers to find a service program with a rate that works for themWe will have one of our Managers reach out to Ms*** directly in order to review potential solutions to this matter

Complaint: ***
I am rejecting this response because: I am not requesting anybody from Stericycle contact me, as I said in my complaint, *** *** *** Clinic
wants to end service with Stericycle without paying penalties , effective immediatelyThe reason being Stricycle broke the terms of our agreement by increasing the Monthly Service Fees
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: There has been an agreement made in
respone to this issue, although it has not been finalized at this timeOnce the agreement has been finalized I will accept the terms of the agreement and close this complaint
Sincerely,
*** ***

While we regret Mr***’s dissatisfaction, we believe we have acted in full accordance with the service agreement agreed to and signed by *** ***, effective March 1, that does not expire until March 1, and which included early termination fees if the Customer terminated the agreement earlyThis agreement included multiple services (regulated medical waste, hazardous drug disposal and HIPAA compliance services)We have offered to reduce the balance owed for services rendered and damages from $ 34,to $ 15,and then again to $ 12,Stericycle has declined your offer of $4,000.00, but will accept $ 12,as an amicable and final resolution to this matterWe look forward to reaching an appropriate resolution and remain open to resolving the balance owed to Stericycle for services rendered and fees due to early terminationPlease contact us at 866-***-*** in order to provide payment of the $12,and assist with any additional service needs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

While we regret your Mr*** dissatisfaction, we believe we have acted in full accordance with the service agreement agreed to and signed by *** *** effective October 1, that does not expire until October 1, We have offered to work with *** Pain Mgmton a potential
resolutions to this matter, however they insisted upon proceeding with the early termination of a service agreement still within its’ initial term therefore we feel the liquidated damages provision outlined in section 2c is validOur service agreement does outline in section 2c that a liquidated damages charge will be assessed when an agreement is prematurely terminatedStericycle faces costs associated with building each customer into our routes and processing schedulesThis helps us recoup after an un-planned loss which does have an impact on our business
In consideration of our service relationship Stericycle is willing to waive half of the liquidated damages from $ 2,to $ 1,357.73, effectively removing the fees billed after cancellation where no services were rendered leaving the amount due $ 1,for Stericycle account ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Please have them send a final bill showing the balance
Sincerely,
William ***

While we regret Ms***’s dissatisfaction, we believe we have acted in full accordance with the service agreement signed by Ms***. We have offered to work with
Ms*** on potential resolutions to this matter, however they have insisted upon proceeding with the early termination of a service agreement still within its’ initial term therefore we feel the liquidated damages provision outlined in section 2c is valid. Should Ms*** wish to resume discussions around continuing services with Stericycle and finishing out the remainder of their agreement, we would be happy to continue that dialogue

We have had one of our Managers reach out to Ms*** directly in order to review potential solutions to this matterThey are currently in the process of resolving Ms***’s concerns and will continue our efforts until final resolution

Complaint: ***I am rejecting this response because: Stericycle never did contact usWe waited days and no manager calledWe were willing to work with themAll we wanted was the same price for their service for our Menomonee office as our Brookfield office.Sincerely,*** ***

While we regret Mr*** dissatisfaction, we preface our signature line with the statement “By signing below I acknowledge that I am the customer’s authorized officer or agent and that I have the authority to bind customer to this agreement…” so that the individual reading the document will
verify before signing that they are authorized to do so
On our end we have no way of knowing who is or is not authorized to sign an agreement for a particular officeTypically accepting and paying for the service for a significant period of time also serves to ratify the agreementIt is unfortunate that your representative did not read and understand what was signed
In closing, although we believe our agreement to be entirely valid, in the interest of maintaining positive relations, we will waive the balance due on *** leaving the amount due to $

While we regret Ms*** dissatisfaction, we believe we have acted in full accordance with the service agreement signed by Ms*** that does not expire until July 1, We have offered to work with Ms*** on potential resolutions to this matter, however they have insisted upon
proceeding with the early termination of a service agreement still within its' initial term therefore we feel the liquidated damages provision outlined in section 2c is validShould Ms*** wish to resume discussions around continuing services with Stericycle and finishing out the remainder of their agreement, we would be happy to continue that dialogue

While we regret Mr*** dissatisfaction, we believe we have acted in full accordance with the service agreement signed by *** ***We have offered to work with *** *** on potential resolutions to this matter, however they have insisted upon proceeding with the early termination
of a service agreement still within its’ initial term, therefore we feel the liquidated damages provision outlined in section 2c is valid. In the interest of maintaining positive relations we will offer to remove fees billed where no services were provided in the amount of $leaving the liquidated damages charge of $balance dueShould Mr*** wish to resume discussions around continuing services with Stericycle and finishing out the remainder of their agreement, we would be happy to continue that dialogue

While we regret Dr*** dissatisfaction, we believe we have acted in full accordance with the service agreement signed by Dr***We have offered to work with Dr*** on potential resolutions to this matter, however, they have insisted upon proceeding with the early termination of a
service agreement still within its’ initial term, therefore we feel the liquidated damages provision outlined in section 2c is valid and services have been renderedHowever as an attempt to reach a compromise here, we will offer to remove the remaining balance of $183.78, leaving the account balance due $

Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our
business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offeringHowever, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Ms*** directly in order to review potential solutions to this matter

Initial Business Response /* (1000, 5, 2015/08/13) */
Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal
standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering
However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Ms*** directly in order to review potential solutions to this matter

Initial Business Response /* (1000, 5, 2015/07/30) */
Please note, the terms and conditions of our service agreement do allow for price increases to address cost escalationOur price increases are a standard condition of our service agreement to help cover any cost increases we may face to meet
regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offeringWhile we try to absorb most of these costs, at times we must pass them on to our customersStericycle uses its business judgment to allocate increases in costs that are incurred on a system-wide basis to individual accounts
One example of a significant investment made by Stericycle is a massive incinerator improvement projectWe are required to upgrade all incinerators nationwide in order to meet EPA requirementsThis is a multi-million dollar investment that Stericycle has made in order to remain complaint with federal guidelines
Nonetheless, we value Dr.*** as a long time Stericycle customer and in the interest of maintaining positive relations we have agreed to waive the outstanding balance
Initial Consumer Rebuttal /* (2000, 7, 2015/07/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Fair offer to not charge me for services that were not rendered and a liquidation charge for a contract that was not agreed to or signed for
*** D.O

While we regret Ms*** dissatisfaction, we believe our contract to be entirely valid and bindingWe have attempted to resolve this matter by offering to negotiate with Ms*** and believe we presented an amicable resolution for both partiesAs an attempt to reach a compromise here,
Stericycle will offer to reduce the penalties for liquidated damages from original amount of $34,to new amount due $ 5,

Complaint: ***
I am rejecting this response because:Stericycle called us and say they cannot make an adjustment of the fee we paid (we are asking only for for the last months)They would change it from now on but they are not willing to make any credit to our account to reduce the fee we were paying.We insist, we want a credit of at least half the fee we paid for the last monthsso that would be $Even though, we were overcharged approximately $last year.Sincerely,
*** A

Although we believe our agreement to be entirely valid and enforceable, *** *** *** Svc has been a good customer to us over the yearsIn consideration of our service relationship Stericycle is willing to remove the liquidated damages and fees previously billed to account #
leaving the amount due to Stericycle $ We truly appreciate the opportunity we have had to serve *** *** *** Svc over the years and wish continued success for the business