Stericycle, Inc.

Our
service agreements do allow for periodic price increases and these increases
are a standard condition of our service agreement to help cover any cost
increases we may face to meet regulatory requirements across local, state, and
federal standards as well as prepare for investments in our
business to keep
abreast of needed technology and ensure the protection of our customers as part
of our 'cradle to grave' service offeringHowever, we are more than willing to work with our customers to find a service
program with a rate that works for themWe offer a variety of different
program levels and pifrequencies and can help to evaluate these options
We will have one of our Managers reach out to Mr*** directly in order to review potential solutions to this
matter

Although we believe our agreement to be entirely valid and enforceable, ***, G.LMD has been a good customer to us over the yearsIn the interests of maintaining positive relations we have cancelled account #*** and Stericycle has agreed to waive the liquidated damages previously billed leaving the amount due $

Complaint: ***
I am rejecting this response because: I strongly feel that, whatever option they provide us will be very expensivewe are a small very small business and after finding an alternative to stericycle i
belive it is better for us to terminate the contract at this timeunless they offer us a services for pickups a year for $a month. stericyle left a message and I returned the call but was going to voice mail
Sincerely,
Vamsi ***

We have had one of our Managers reach out to Mr*** directly and they have resolved this matter

We have agreed on amicable resolution for both parties

We hereby acknowledge the receipt of Revdex.com
Claim# *** response notification for Eric Gibson.We have forwarded the consumer’s response
to the respective department, and they shall proceed immediately with inquiries
in an effort to resolve the consumer’s pleaYou will be informed regarding
progress of procedure.Please expect to receive written response
within days

Complaint: ***
I am rejecting this response because: issues are not resolvedWe have left messages, without response
Sincerely,
*** ***

We have had one of our Managers reach out to Ms*** to address her concernsWe are in receipt of a new agreement which resolved their concern

Although we believe our agreement to be entirely valid and enforceable, Dr*** has been a good customer to us over the yearsIn the interests of maintaining positive relations we will cancel account # *** without penalty leaving the amount due to Stericycle $6,We will be sending one of our service personnel to perform a final piand to retrieve any remaining Stericycle boxes or tubs on Thursday March 9,

Complaint: ***
I am rejecting this response because:The representative falsely laid out service termsThe company also lied about sending me something in the mail in their last response through the Revdex.comThe company obviously isn't honest about what is being done here eitherStand behind what your representatives say like any other reputable business would doThey are trying to drag this process out again so we have to pay for another quarter of serviceLet's get this worked outWe are willing to reach a reasonable compromise
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: No one has contacted me at the office
Sincerely,
Dr*** ***

One of our Managers is working directly with Mr***; we are awaiting a response from Mr*** to resolve this issueWe look forward to reaching an amicable resolution for both parties

While we regret Ms*** dissatisfaction, our service agreement does outline in section 2c that a liquidated damages charge will be assessed when an agreement is prematurely terminatedStericycle faces costs associated with building each customer into our routes and processing schedulesThis helps us recoup after an un-planned loss which does have an impact on our business
In closing, we believe we acted in full accordance with the service agreement signed by Ms***However, as a means of maintaining positive customer relations, we will agree to waive the balance for the early termination fee of $account #*** as requestedWe truly appreciate the opportunity we have had to serve *** *** *** of GB over the years and wish continued success for the business

Initial Business Response /* (1001, 14, 2015/07/20) */
Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal
standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering
However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Mr.*** directly in order to review potential solutions to this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

Complaint: ***
I am rejecting this response because:
They have reached out to me and proposed to "wipe the slate clean" and come up with a new contract proposal If their offer works out I may accept it, however in dealing with this company, until I see it in writing (which they have said they will do) nothing is resolved at this point Therefore I am waiting for their follow-through
Sincerely,
*** ***, MD

While we regret Ms*** dissatisfaction, we are more than willing to work her; we will have one of our Managers reach out to Ms*** directly in order to review potential solutions to this matter

While we regret Dr*** ***’s dissatisfaction, we
believe we have acted in full accordance with the service agreement signed by
Dr*** ***’s office. We have offered to work with Dr***
***’s office on potential resolutions to this matter; however this
account does
have a signed service agreement on file that does not expire until
December 1, Dr*** ***’s office has insisted upon proceeding
with the early termination of a service agreement still within its' initial
term, therefore we feel the liquidated damages provision outlined in section 2c
is validAs an attempt to reach a compromise here, we will offer to meet in
the middle and Stericycle will waive half of the current liquidated damages
charge of $2,494.00, leaving the balance due $1,247.00, effectively removing
the service fee’s bill for no services rendered on account #***

The terms and conditions of our service agreement do allow for price increases to address cost escalationOur price increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as
well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our ‘cradle to grave’ service offeringWhile we try to absorb most of these costs, at times we must pass them on to our customersAdditionally, please note, the current service program for *** *** of the * * does include numerous OSHA compliance services, in addition to their regular medical waste disposalTherefore the comparison with other local competitors may not be 'apples to apples'.We have offered to work with *** *** of the * * on potential resolutions to this matter, however they have insisted upon proceeding with the early termination of a service agreement still within its’ initial term therefore we feel the liquidated damages provision outlined in section 2c is validShould Ms*** wish to resume discussions around continuing services with Stericycle and finishing out the remainder of their agreement, we would be happy to continue that dialogue

While we
regret Dr***’s dissatisfaction, we believe we have acted in full
accordance with the service agreement signed by Dr***’s
office. We offer a variety of
different program levels and pifrequencies and can help to evaluate these
optionsWe have offered
to work
with Dr*** office on potential
resolutions to this matter; we are more than willing to work
with our customers to find a service program with a rate that works for themHowever they have insisted upon
proceeding with the early termination of a service agreement still within its
initial termTherefore we feel the liquidated damages provision outlined in
section 2c is valid. Should Dr***wish to resume discussions
around continuing services with Stericycle and finishing out the remainder of
their agreement, we would be happy to continue that dialogue