Stericycle, Inc.

Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our
business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offeringHowever, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to MrTodd directly in order to review potential solutions to this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** Dental Group

Initial Business Response /* (1000, 6, 2015/09/10) */
Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal
standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering
However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Ms.*** directly in order to review potential solutions to this matter

Initial Business Response /* (1000, 5, 2015/10/06) */
While we regret Drs*** dissatisfaction, we believe our contract to be entirely valid and bindingThe current service program for Drs*** does include numerous OSHA compliance services such as annual on-site
trainings and inspections in addition to their regular medical waste disposalWe have attempted to resolve this matter by offering to negotiate with Drs*** and believe we presented an amicable resolution for both partiesHowever they have insisted upon proceeding with the early termination of a service agreement still within its' initial term, therefore we feel the liquidated damages provision outlined in section 2c is validAs an attempt to reach a compromise here, we will offer to meet in the middle and Stericycle will waive half of the current liquidated damages charges of $2,610.00, leaving Drs*** responsible for $2,
Initial Consumer Rebuttal /* (3000, 7, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We do not accept this offer, as we have already paid exorbitant fees by using StericycleOur previous over payment, by thousands of dollars, in comparison to market rate for similar service, should be compensatory in lieu of the remaining "liquidated damages" charges of $As for the "OSHA compliance services", which we did not utilize in 2015, a reputable company will be offering that service to meet our requirement needsWe ask that Stericycle rescind all claims for liquidated damages against our company, as there are numerous, similar claims against Stericycle that have been resolved in that manner
Final Business Response /* (4000, 9, 2015/10/16) */
While we regret DrLerner dissatisfaction, we believe we have acted in full accordance with the service agreement signed by Dr*** officeWe have offered to work with Dr*** office on potential resolutions to this matter, however this account does have a signed service agreement on file that does not expire until September 1, and they have insisted upon proceeding with the early termination of a service agreement still within its' initial term therefore we feel the liquidated damages provision outlined in section 2c is validAdditionally, we believe we presented an amicable resolution for both parties by offering to reduce the Liquidated damages chargedShould Dr*** office wish to resume discussions around continuing services with Stericycle and finishing out the remainder of their agreement, we would be happy to continue that dialogue

Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our
business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering
However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Dr*** directly in order to review potential solutions to this matter

Complaint: ***
I am rejecting this response because: This response is not a resolution, only an acknowledgement of receipt of our complaint
Sincerely,
*** ***

Our service agreements do allow for periodic price increases
and these increases are a standard condition of our service agreement to help
cover any cost increases we may face to meet regulatory requirements across
local, state, and federal standards as well as prepare for investments in
our
business to keep abreast of needed technology and ensure the protection of our
customers as part of our 'cradle to grave' service offeringHowever, we are more than willing to work with our customers to find a service
program with a rate that works for themWe offer a variety of different
program levels and pifrequencies and can help to evaluate these options
We will have one of our Managers reach out to Mr*** directly
in order to review potential solutions to this matter

Complaint: ***
I am rejecting this response because: My husband, ***, and I have talked with Stericycle a few times directly, each time my request for a sooner pick up is overlooked and there is no explanation of why my pick up was moved from April 6th to June without any notificationWhen speaking to a supervisor at Stericycle named ***, she was very aggressive and yelling over the phoneEach time we speak directly, they ignore that they are in violation of their contract and try to get me to sign another long term contractEven the Revdex.com has warnings against Stericycle for other consumers to avoid signing things with this companyThis is why we are hesitant to contact Stericycle directly, I do not want to sign anymore contracts with themThey refuse to acknowledge that they are in the wrongOur last pick up was 10/20/2016, so weeks after our last pick up would have been April 6th, We had one scheduled on 4/6/and they failed to showWhen I called they stated that our next pick up is in June with no explanationBy their own reply, they acknowledge that the pickups should be weeks apartWhy was mine moved without notice and why is it going to be two months late? Stericylce, please acknowledge you are in the wrong, and please offer a resolutionI do not feel Stericycle is acting in good faith.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/10/13) */
Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal
standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering
However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to *** directly in order to review potential solutions to this matter

As an attempt to reach a compromise here, Stericycle will accept the settlement amount of $ 250.00.Upon receipt of the amount due we will close the account and no further amounts will be due to StericycleWith receipt of payment, we will consider this matter resolved
Please remit payment to:
Stericycle Inc
HCS Escalations
Commercial Ave
Northbrook, IL

We stayed at the Hotel on 9/3/and checked out on 9/4/ When I checked out I asked if we owed anything and the employee with (enicho) stated $ I paid her cash and we left The hotel reservation was under my wife's name *** *** After I arrive home and back to work I noticed that Choice Privileges charged my debit card the $ I contacted the hotel and finally after about or phone calls Jose called me back and said that he saw on the cameras where I had paid the cash and that the account showed that it was direct billed by Choice Privileges and that I should no have paid the cash this was on or about 9/8/or 9/9/he contacted back and said that he would get a refund to me

While we regret Mr*** dissatisfaction, we believe we have acted in full accordance with the service agreement signed by Mr***We have offered to work with Mr*** on potential resolutions to this matter and believe we presented an amicable resolution for both parties, however if they insisted upon proceeding with the early termination of a service agreement still within its’ initial term therefore we feel the liquidated damages provision outlined in section 2c is validShould Mr*** wish to resume negotiations with Stericycle, we would be happy to continue that dialogue

Our price increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the
protection of our customers as part of our ‘cradle to grave’ service offeringWhile we try to absorb most of these costs, at times we must pass them down to our customers.Please note, our service agreement does outline in section 2c that a liquidated damages charge will be assessed when an agreement is prematurely terminatedStericycle faces costs associated with building each customer into our routes and processing schedulesThis helps us recoup after an un-planned loss which does have an impact on our business
In closing, we believe we acted in full accordance with the service agreement signed by your officeHowever, as a means of maintaining positive customer relations, we will agree to waive the early termination fee assessed of $1,602.00 to account #*** as requestedWe truly appreciate the opportunity we have had to serve Neuroscience, Incover the years and wish continued success for the business

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

Complaint: ***
I am rejecting this response because: We have been in contact with Stericycle for the past several months and they have repeatedly delayed resolving this
issue, even with the involvement of our lawyer. I do not wish to waste anymore of my time.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: This is the same answer I have received since the beginning of my communication with the companyI've yet to have someone "reach out" or contact me as it relates to resolving this issue. If we cannot terminate the contract I expect monthly service charge to be reduced dramatically
Sincerely,
*** ***

Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our
business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering
However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Dr*** directly in order to review potential solutions to this matter

Complaint: ***
I am rejecting this response because: they refuse to follow through on an ammendment request as detailed in item in their contract.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Eric ***