Stericycle, Inc.

I would like to sincerely apologize for any miscommunication that occurred with changes in routingThere are occasions a route can be adjusted to suit the needs of our business and we do the best to inform each customer by phone of these changesOur goal is to provide world class Customer Service and when we fall short of that goal, we strive to immediately address and resolve the issueWe apologize if these changes were not relayed to you however this it is not in breach of the service agreementA customer can contact us any time to request a sooner or later pickup alternative to the dates provided where routing is available, not exceeding the allowed number of pickups per their agreement period
We have offered to work with *** Dental, LLCon a potential resolutions to this matter, however they have insisted upon proceeding with the early termination of a service agreement still within its’ initial term therefore we feel the liquidated damages provision outlined in section 2c is validWe will cancel Stericycle account # *** as requested and we will be sending one of our service personnel to your location to remove any remaining Stericycle boxes or tubs on Friday June 16th as a final pickupThe request for early termination while the contract is still within its’ initial term will generate an early termination charge of $ in addition to the monthly service fee billed for services to be rendered leaving the amount due $ Should Ms*** wish to resume discussions around continuing services with Stericycle and finishing out the remainder of their agreement, we would be happy to continue that dialogue

We will
have one of our Managers reach out to Mr*** directly in order to
review potential solutions to this matter

Dr*** has been a good customer to us over the yearsIn the interests of maintaining positive relations we will agree to remove the remaining balance as a courtesy leaving the amount due $ on account# ***

While we regret Dr***’ dissatisfaction, we believe we have acted in full accordance with the service agreement signed by Dr*** office that does not expire until October 1, We have offered to work with Dr*** on potential resolutions to this matter, however they have insisted upon
proceeding with the early termination of a service agreement still within its' initial term therefore we feel the liquidated damages provision outlined in section 2c is validShould Dr*** wish to resume discussions around continuing services with Stericycle and finishing out the remainder of their agreement, we would be happy to continue that dialogue

While we regret Mr*** dissatisfaction, we believe we have acted in full accordance with the service agreement agreed to and signed by *** *** on January 5, that does not expire until January 1, We have reviewed your account and found on January 4, we received a call from
*** *** requesting to remove unused services and to cancel additional locations services, but leaving the *** Medical Spa in *** *** activeIn order for any ***ges to take effect on an account a new agreement is generated of the ***ges and a signature is required, this agreement included a year term service as did the previous agreement from We preface our signature line with the statement “By signing below I acknowledge that I am the customer’s authorized officer or agent and that I have the authority to bind customer to this agreement…” so that the individual reading the document will verify before signing that they are authorized to do soOn our end we have no way of knowing who is or is not authorized to sign an agreement for a particular officeTypically accepting and paying for the service for a significant period of time also serves to ratify the agreementIt is unfortunate that your representative did not read and understand what was signed
We have acted in full accordance with the terms of the service agreement and offered to work with *** Medical Spa on potential resolutions to this matterThey have insisted upon proceeding with the early termination of the service agreement still within its’ initial term therefore we believe the liquidated damages provision outlined in section 2c is valid
As a an attempt to reach an amicable resolution we can offer to further reduce the amount due to Stericycle from $ 15,to $ 7,as a courtesy on account # ***-Should *** Medical Spa wish to resume discussions around continuing services with Stericycle and finishing out the remainder of their agreement, we would be happy to continue that dialogue

We hereby acknowledge the receipt of Revdex.com Claim#*** response notification for *** ***.We have forwarded the consumer’s response to the respective department, and they shall proceed immediately with inquiries in an effort to resolve the consumer’s pleaYou will be informed regarding progress of procedure.Please expect to receive written response within days

While we regret Mr*** dissatisfaction, we believe we have acted in full accordance with the service agreement signed by Mr*** that does not expire until February 1, We have offered to work with Mr*** on potential resolutions to this matter, however they have insisted upon
proceeding with the early termination of a service agreement still within its' initial term therefore we feel the liquidated damages provision outlined in section 2c is validShould Mr*** wish to resume discussions around continuing services with Stericycle and finishing out the remainder of their agreement, we would be happy to continue that dialogue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease note that they must respond within days
Sincerely,
*** ***

Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our
business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering
However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Mr*** directly in order to review potential solutions to this matter

We had one of our managers reach out to the Dr*** and they are currently working on a resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me provided that the business also removed the bogus "broken contract" fee and stop the collection actions once and for all
Sincerely,
*** ***

It is clear that Mr*** does not understand the role that *** played in his transaction or the fact that our response did not suggest that we attempted contact with Mr***’ attorney. As previously stated, we were advised that Mr***’ had an attorney by *** US LLC (“***”) and was directed by *** not to move forward until we heard from Mr***’ attorney. It is important to recognize that *** has no supervening authority to repurchase or replace a Consumer’s vehicle. That authority comes directly from a Manufacturer and, in this case, ***. *** directed *** to suspend Mr***’ replacement transaction. Since Mr*** has stated that he has not retained an attorney and as a courtesy to Mr***, we will forward his request to continue with his replacement transaction to *** for their consideration

Initial Business Response /* (1000, 6, 2015/08/14) */
Please note, our service agreement does outline in section 2c that a liquidated damages charge will be assessed when an agreement is prematurely terminatedStericycle faces costs associated with building each customer into our routes and
processing schedulesThis helps us recoup after an un-planned loss which does have an impact on our business
In closing, we believe we acted in full accordance with the service agreement signed by JD *** ll DDSHowever, as a means of maintaining positive customer relations, we will agree to terminate the account and remove the outstanding balance previously assessed to account # XXXXXXX as requested
Initial Consumer Rebuttal /* (2000, 8, 2015/08/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This resolution satisfies our desired requestThank you

Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our
business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offeringHowever, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Mr*** directly in order to review potential solutions to this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11017072, and find that this resolution is satisfactory to me
Sincerely,
Tatiana ***

We are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Ms***-*** directly in
order to review potential solutions to this matter

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***We appreciate this concessionWe would like Stericycle to provide us with written documentation from them and the collection agency reflecting the zero balance This will resolve the matter in full. Sincerely, *** ***

Complaint: ***
I am rejecting this response : I will be joining a class action lawsuit against Stericycle and I will ensure the entire medical community is aware of their business practices
Sincerely,
*** ***

We hereby acknowledge the receipt of Revdex.com Claim# *** response notification for Mr***
We have forwarded the consumer’s response to the respective department, and they shall proceed immediately with inquiries in an effort to resolve the consumer’s pleaYou will be informed regarding
progress of procedure
Please expect to receive written response within days

While we regret Mr*** dissatisfaction, we believe we have acted in full accordance with the service agreement signed by *** ***We have offered to work with Mr*** on potential resolutions to this matter, however they have insisted upon proceeding with the early termination of a
service agreement still within its’ initial term therefore we feel the liquidated damages provision outlined in section 2c is validShould Mr*** wish to resume discussions around continuing services with Stericycle and finishing out the remainder of their agreement, we would be happy to continue that dialogue