Stericycle, Inc.

We preface our signature line with the statement “By signing below I acknowledge that I am the customer’s authorized officer or agent and that I have the authority to bind customer to this agreement…” so that the individual reading the document will verify before signing that they are authorized
to do soOn our end we have no way of knowing who is or is not authorized to sign an agreement for a particular officeTypically accepting and paying for the service for a significant period of time also serves to ratify the agreementIt is unfortunate that your representative did not read and understand what was signed.In closing, although we believe our agreement to be entirely valid, in the interest of maintaining positive relations, we have cancelled Stericycle account #*** and will remove the fees billed, leaving the balance due
We have enjoyed servicing the *** *** Medicine and we truly appreciate their business

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our
business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offeringHowever, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Ms*** directly in order to review potential solutions to this matter

We believe our agreement to be entirely valid and enforceable; Dr*** has been a good customer to usIn the interest of maintaining positive customer relations we will remove the penalty previously billed effectively removing the fees billed after cancellation, leaving the amount due $
on account # ***

Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our
business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering and we show this account does have a signed service agreement on file that does not expire until November 1,
However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Mr*** directly in order to review potential solutions to this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We hereby acknowledge the
receipt of Revdex.com Claim# *** response notification for Chris ***We have forwarded the
consumer’s response to the respective department, and they are currently
working with the client's CFO on resolving the complaintYou will be informed
regarding progress of
procedurePlease expect to receive written response within days

Please note, our service agreement does outline in section 2c that a liquidated damages charge will be assessed when an agreement is prematurely terminatedStericycle faces costs associated with building each customer into our routes and processing schedulesThis helps us recoup after an
un-planned loss which does have an impact on our business
In closing, we believe we acted in full accordance with the service agreement signed by your officeHowever, as a means of maintaining positive customer relations, we will agree to waive the early termination fee previously assessed and the remaining fees on account # *** as requested, leaving your balance due

We hereby acknowledge the receipt of Revdex.com
Claim# *** response notification for *** ***.We have forwarded the consumer’s response
to the respective department, and they shall proceed immediately with inquiries
in an effort to resolve the consumer’s pleaYou will be informed regarding
progress of procedure.Please expect to receive written response
within days

Complaint: ***
I am rejecting this response because: I have reached out to the company at the numbers provided with no response back from the company or managers
Sincerely,
*** ***

Stericycle has been unable to connect with Ms*** we hope that she will return our message left 7/14/2016 and give us an opportunity to resolve their concernsWe will also continue trying to connect with Ms*** directly and can help to evaluate these options

Initial Business Response /* (1000, 14, 2015/06/30) */
Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal
standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering
However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe have had one of our Managers reach out to Ms*** directly in order to review potential solutions to this matter

Initial Business Response /* (1000, 5, 2015/08/10) */
Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal
standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering
However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Ms.*** directly in order to review potential solutions to this matter
Initial Consumer Rebuttal /* (3000, 7, 2015/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As requested, we would like our account closed without any additional fees or liquidated damagesI sent Stericycle my termination letter dated July 27th which is well within the time-frame to cancel our account
Final Consumer Response /* (4200, 14, 2015/08/27) */
I received a call today from*** ( XXX-XXX-XXXX) from StericycleI'm not sure why they called me instead of replying on the Revdex.com site
He said that he is unable to close our account although they breached their contract with our rate increase in the middle of an existing contract*** said, "If you are interested in closing your account then we would have to charge you 50% for the remaining length of the contract." I asked when our account would terminate and he said, "September 1, 2017." I had nothing else to say him so I ended our call
They have no right to collect any type of damagesI'd like our account closed without any penalties
Thank you,
***
Final Business Response /* (4000, 16, 2015/08/27) */
Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offeringWhile we regret Ms*** dissatisfaction, we believe we have acted in full accordance with the service agreement signed by North Coast DermatologyWe have offered to work with North Coast Dermatology on potential resolutions to this matter, however if they insisted upon proceeding with the early termination of a service agreement still within its' initial term therefore we feel the liquidated damages provision outlined in section 2c is validWe believe we presented an amicable resolution for both partiesShould North Coast Dermatology wish to resume discussions around resolving this matter, we would be happy to continue that dialogue

Although we believe our agreement to be entirely valid and enforceable, *** *** has been a good customer to us over the years and we believe we acted in full accordance with the service agreement signed by their officeHowever, as a means of maintaining positive customer relations, we will agree to waive the early termination fee previously assessed to account #*** leaving the balance due $

Initial Business Response /* (1000, 5, 2015/08/24) */
Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal
standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering
However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Mr.*** directly in order to review potential solutions to this matter

We have had one of our Managers attempt to reach Mr***’ directly in order to review potential solutions to this matterSo far we have been unable to connect with Mr***’, but we hope that he will return our message and give us an opportunity to resolve their concernsWe will also continue trying to connect with Mr***’ directly and can help to evaluate these options

While we regret Mr***'s dissatisfaction, we believe we have acted in full accordance with the service agreement signed by Mr***Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases
we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering
However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Mr*** directly in order to review potential solutions to this matter

Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offeringWhile we regret Ms***’s dissatisfaction, we believe we have acted in full accordance with the service agreement signed by Ms*** that does not expire until June 1, We have offered to work with Ms*** on potential resolutions to this matter, however they insisted upon proceeding with the early termination of a service agreement still within its’ initial term therefore we feel the liquidated damages provision outlined in section 2c is validWe believe we presented an amicable resolution for both parties by reducing the liquidated damages chargeShould Ms*** wish to resume discussions around continuing services with Stericycle and finishing out the remainder of their agreement, we would be happy to continue that dialogue

Initial Business Response /* (1000, 5, 2015/08/11) */
Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal
standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering
However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Mr.*** directly in order to review potential solutions to this matter
Initial Consumer Rebuttal /* (3000, 7, 2015/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have been a long term, loyal customers for more than years and in return we have been punished by your exorbitant price increasesWe have honored our year agreement and we no longer want to do business with your companyWe are a small business and simply cannot absord these ridiculous price increasesWe would like to cancel immediately and feel the liquidated damages are unreasonable and unfair
Thank You and Have a good day
Final Business Response /* (4000, 9, 2015/08/21) */
Please note, the terms and conditions of our service agreement do allow for price increases to address cost escalationOur price increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offeringWhile we try to absorb most of these costs, at times we must pass them on to our customersStericycle uses its business judgment to allocate increases in costs that are incurred on a system-wide basis to individual accounts
One example of a significant investment made by Stericycle is a massive incinerator improvement projectWe are required to upgrade all incinerators nationwide in order to meet EPA requirementsThis is a multi-million dollar investment that Stericycle has made in order to remain complaint with federal guidelines
Nonetheless, we value*** DMD as a long time Stericycle customer and in the interest of maintaining positive relations we have agreed terminate their account without assessing liquidated damagesWe will be sending one of our service personnel to perform a final piand to retrieve any remaining Stericycle boxes or tubs on Monday August 31st
Final Consumer Response /* (2000, 11, 2015/08/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
An August 31st pickup will NOT be necessary since we have nothing to pickup and we have NO TUBS that belong to StericycleOur LAST scheduled pickup in July, we had NO WASTE to pickup and since we had NO PICKUP in AUGUST either we will consider the August 1, invoice and all further invoices null and VOID

Initial Business Response /* (1000, 5, 2015/08/27) */
Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal
standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering
However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Mr***
directly in order to review potential solutions to this matter