Stericycle

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, because they agreed to cancel my contract without penalty Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/06/25) */ Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe have had one of our Managers reach out to MsHines directly in order to review potential solutions to this matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all, no one from Stericycle has contacted, or attempted to contact me, since this complaint was filed Secondly, in my complaint, I asked to see, specifically, what caused our rates to increase 57%; I received no response Finally, throughout my career, I have dealt with several waste management companies, and not a single one had any wording in their contracts where they could, at their discretion, modify the payment amount So, let me ask you - would you want to renew or extend a contract with a company that cannot keep track of who or when they contact someone, can modify their rates at any time during the term of the contract, and is either unwilling or unable to provide the reason as to why they chose to increase their rates? My company does not! Final Business Response / [redacted] (4000, 9, 2015/07/02) */ Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe have had one of our Managers attempt to reach MsHines directly in order to review potential solutions to this matterSo far we have been unable to connect with MsHines, but we hope that she will return our message and give us an opportunity to resolve her concernsWe will also continue trying to connect with MsHines directly

Complaint: [redacted] I am rejecting this response because: I finally spoke to a manager at Stericycle They recognize that the call that resulted in a year contract term was misleading and could be 'valuable to use in training' and leaves us not wanting to continue business with their company We would have had a renewal option available in September of that was eliminated by a misleading phone callInstead of allowing us to cancel our services using that contract term end date, they are standing firm to the fact that we would have renewed in September (and we would not have) They have offered to only make us continue their service until May of when that automatic renewal would have expired We explained that this was not satisfactory to us In order to even reduce this term, we have to sign another contract accepting this offer....and it is our ONLY option I asked to have any automatic contract renewal removed from the revision, as we want to sever service ties as soon as possible We were told that it was not possible So we will end this dispute feeling mislead and forced into service that we are not happy with We recognize that there was a contract attached to a call to remove the $a month cost of online services we did not use However, their representative said that she just needed us to sign to approve a reduction in service level So, they essentially sneak it in under the radar and then hold all of the cards It may say something about the customer service when they keep customers by handcuffing them into long and expensive contracts.Their practices are very deceptive To any potential customer, we would say BUYER BEWARE Be aware that any service you use with them will come with a very long term contract You will also be locked into automatic renewals of equally long terms Essentially, you can find yourself locked into extensive and expensive contracts terms If you become unsatisfied, you are still responsible to pay out the entire term on these contracts in order to cancel services Also beware that any calls and attempts to add services that you are 'required' to have, are also deceptive Research any statement they make independently before agreeing to anything Be very careful to document every interaction with them We essentially have no choice but to sign this reduction in terms, as we are hostage to whatever they choose to offer We will be holding our nose while signing this agreement The only alternative is to pay the full contract term of years I made them aware that we are not satisfied in being forced to continue services with a company that has such misleading practices I told them that we will not hesitate to warn others about committing to any services through Stericycle We will now count down until the time when we no longer have to do business with them Sincerely, [redacted]

We are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Ms [redacted] directly in order to review potential solutions to this matter

While we regret Mr [redacted] ’s dissatisfaction, we believe we have acted in full accordance with the service agreement signed by [redacted] & [redacted] We have offered to work with [redacted] & [redacted] on on potential resolutions to this matter, however they have insisted upon proceeding with the early termination of a service agreement still within its’ initial term, therefore we feel the liquidated d***ges provision outlined in section 2c is validShould Mr [redacted] wish to resume discussions around continuing services with Stericycle and finishing out the remainder of their agreement, we would be happy to continue that dialogueWe will be sending one of our service personnel to perform a final piand to retrieve any remaining Stericycle boxes or tubs on Tuesday June 28th

While we regret Mr. [redacted] ’ dissatisfaction, we are more than willing to work with our customers to find a service program with a rate that works for them. We offer a variety of different program levels and pick-up frequencies and can help to evaluate these options. We will have one of our... Managers reach out to Mr. [redacted] ’ directly in order to review potential solutions to this matter.

Initial Business Response / [redacted] (1000, 5, 2015/08/14) */ Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Mr[redacted] directly in order to review potential solutions to this matter

While we regret Ms [redacted] dissatisfaction, our service agreement does outline in section 2c that a liquidated damages charge will be assessed when an agreement is prematurely terminatedStericycle faces costs associated with building each customer into our routes and processing schedules This helps us recoup after an un-planned loss which does have an impact on our business.In closing, we believe we acted in full accordance with the service agreement signed by Joe [redacted] DDSHowever, as a means of maintaining positive customer relations, we will agree to waive half the early termination fee, leaving the balance due $1,on account # [redacted] We truly appreciate the opportunity we have had to serve Joe [redacted] DDS over the years and wish continued success for the business

While we regret Mr***’s dissatisfaction , we preface our signature line with the statement “By signing below I acknowledge that I am the customer’s authorized officer or agent and that I have the authority to bind customer to this agreement ” so that the individual reading the document will verify before signing that they are authorized to do soOn our end we have no way of knowing who is or is not authorized to sign an agreement for a particular officeTypically accepting and paying for the service for a significant period of time also serves to ratify the agreementIt is unfortunate that your representative did not read and understand what was signedIn closing, although we believe our agreement to be entirely valid, in the interest of maintaining positive relations, we have cancelled Stericycle account # [redacted] and removed the fee’s billed, leaving the amount due

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***- [redacted]

Although we believe our agreement to be entirely valid and enforceable, [redacted] Dermatology has been a good customer to us over the yearsStericycle considers this matter closed leaving the amount due $

Initial Business Response / [redacted] (1000, 15, 2015/07/30) */ Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Ms [redacted] directly in order to review potential solutions to this matter Initial Consumer Rebuttal / [redacted] (3000, 22, 2015/08/12) */ I had been away on vacation so I did not see this email till early AugustI have left a message for [redacted] at Steri Cycle as he had called me to say they would like to work with usOur major issue with the company is trust and ethicsThey say they keep increasing the bill as they have to build new buildings and the cost increase is to support that goalWe can not for one minute believe this as they offered us $per month reduction in our billOther practices ( small ones) had $quotes as wellThey start you off with a reasonable fee and then jack the price up every year when the real cost to them is only $month for ONE BOX pick upWe do not want to stay with a company that is not trustworthyAs I stated in our original complaint no one wants to do business with a company that you can not trust and has very poor business ethicsI want to do business with a company that I can trust AND IS UPFRONT about increased costsThey have robbed us that last or yearsAs stated before we feel we have paid them in full for this year more than the $they said they would only charge now that we complained and wanted to cut tiesIt's all about TRUST and there is no trust left with this companyWe want to sever our ties and zero out our bill Final Business Response / [redacted] (4000, 26, 2015/08/25) */ While we regret Ms [redacted] 's dissatisfaction, we believe our contract to be entirely valid and bindingWe have attempted to resolve this matter by offering to negotiate with Ms [redacted] and believe we presented an amicable resolution for both partiesHowever they have insisted upon proceeding with the early termination of a service agreement, we have agreed to terminate their account without assessing liquidated damages, provision outlined in section 2c of the terms of the agreementIn the interest of resolving this matter amicably; we will offer a courtesy credit of 1/of these charges for services renderedThe remaining balance now due is $

Initial Business Response / [redacted] (1000, 12, 2015/06/23) */ Contact Name and Title: [redacted] of [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @stericycle.com Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe also want to be sure that any questions regarding billing/invoices are reviewed and addressed accordingly We will have one of our Managers attempt to reach this customer directly to review potential solutions and next steps to this matter We reached out to Ms [redacted] June 24, We have provided Ms [redacted] with a direct contact who will review her concerns, ensure outstanding amounts are reviewed and compensated appropriately, and assist her with any further changes to her servicesAdditionally, we have shared her feedback and the information with our teams

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10955163, and find that this resolution is satisfactory to me Sincerely, Amy [redacted]

While we regret Ms [redacted] dissatisfaction, we believe we have acted in full accordance with the service agreement signed by [redacted] School Of Nursing representativeWe have offered to work with Ms [redacted] office on potential resolutions to this matter, however this account does have a signed service agreement on file that does not expire until February 1, and they have insisted upon proceeding with the early termination of a service agreement still within its' initial term therefore we feel the liquidated damages provision outlined in section 2c is validShould Ms [redacted] wish to resume discussions around continuing services with Stericycle and finishing out the remainder of their agreement, we would be happy to continue that dialogue

We will have one of our Managers reach out to Mr [redacted] directly in order to review potential solutions to this matter

Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offeringHowever, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these options We will have one of our Managers reach out to MrMorgan directly in order to review potential solutions to this matter

Complaint: [redacted] I am rejecting this response because: We have been trying to contact Stericycle both by phone message and emails but has not recieved any response Sincerely, [redacted]

While we regret Mr [redacted] ’s dissatisfaction, we believe we have acted in full accordance with the service agreement signed by Mr [redacted] that does not expire until May We have offered to work with Mr [redacted] on potential resolutions to this matter, however they have insisted upon proceeding with the early termination of a service agreement still within its’ initial term therefore we feel the liquidated damages provision outlined in section 2c is validAs an attempt to reach a compromise here, we will offer to meet in the middle and Stericycle will waive half of the current liquidated damages charge as a courtesy leaving the amount due $ 2,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***