Stericycle

As an attempt to reach a compromise here, Stericycle will bring the balance down to $We feel this is an amicable resolution for both parties

We preface our signature line with the statement “By signing below I acknowledge that I am the customer’s authorized officer or agent and that I have the authority to bind customer to this agreement ” so that the individual reading the document will verify before signing that they are authorized to do soOn our end we have no way of knowing who is or is not authorized to sign an agreement for a particular officeTypically accepting and paying for the service for a significant period of time also serves to ratify the agreementIt is unfortunate that your representative did not read and understand what was signed.In closing, although we believe our agreement to be entirely valid, in the interest of maintaining positive relations, we will cancel Stericycle account # [redacted] Sites and without penalty as requestedWe will be sending one of our service personnel to perform a final piand to retrieve any remaining Stericycle boxes or tubs on Thursday July 14th for each site location

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, because they agreed to cancel my contract without penalty Sincerely, [redacted]

We are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Ms [redacted] directly in order to review potential solutions to this matter

While we regret Mr [redacted] ’s dissatisfaction, we believe we have acted in full accordance with the service agreement signed by [redacted] & [redacted] We have offered to work with [redacted] & [redacted] on on potential resolutions to this matter, however they have insisted upon proceeding with the early termination of a service agreement still within its’ initial term, therefore we feel the liquidated d***ges provision outlined in section 2c is validShould Mr [redacted] wish to resume discussions around continuing services with Stericycle and finishing out the remainder of their agreement, we would be happy to continue that dialogueWe will be sending one of our service personnel to perform a final piand to retrieve any remaining Stericycle boxes or tubs on Tuesday June 28th

Initial Business Response / [redacted] (1000, 5, 2015/08/14) */ Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Mr[redacted] directly in order to review potential solutions to this matter

While we regret Mr. [redacted] ’ dissatisfaction, we are more than willing to work with our customers to find a service program with a rate that works for them. We offer a variety of different program levels and pick-up frequencies and can help to evaluate these options. We will have one of our... Managers reach out to Mr. [redacted] ’ directly in order to review potential solutions to this matter.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***- [redacted]

Although we believe our agreement to be entirely valid and enforceable, [redacted] Dermatology has been a good customer to us over the yearsStericycle considers this matter closed leaving the amount due $

While we regret Ms [redacted] dissatisfaction, our service agreement does outline in section 2c that a liquidated damages charge will be assessed when an agreement is prematurely terminatedStericycle faces costs associated with building each customer into our routes and processing schedules This helps us recoup after an un-planned loss which does have an impact on our business.In closing, we believe we acted in full accordance with the service agreement signed by Joe [redacted] DDSHowever, as a means of maintaining positive customer relations, we will agree to waive half the early termination fee, leaving the balance due $1,on account # [redacted] We truly appreciate the opportunity we have had to serve Joe [redacted] DDS over the years and wish continued success for the business

While we regret Mr***’s dissatisfaction , we preface our signature line with the statement “By signing below I acknowledge that I am the customer’s authorized officer or agent and that I have the authority to bind customer to this agreement ” so that the individual reading the document will verify before signing that they are authorized to do soOn our end we have no way of knowing who is or is not authorized to sign an agreement for a particular officeTypically accepting and paying for the service for a significant period of time also serves to ratify the agreementIt is unfortunate that your representative did not read and understand what was signedIn closing, although we believe our agreement to be entirely valid, in the interest of maintaining positive relations, we have cancelled Stericycle account # [redacted] and removed the fee’s billed, leaving the amount due

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10955163, and find that this resolution is satisfactory to me Sincerely, Amy [redacted]

Initial Business Response / [redacted] (1000, 15, 2015/07/30) */ Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Ms [redacted] directly in order to review potential solutions to this matter Initial Consumer Rebuttal / [redacted] (3000, 22, 2015/08/12) */ I had been away on vacation so I did not see this email till early AugustI have left a message for [redacted] at Steri Cycle as he had called me to say they would like to work with usOur major issue with the company is trust and ethicsThey say they keep increasing the bill as they have to build new buildings and the cost increase is to support that goalWe can not for one minute believe this as they offered us $per month reduction in our billOther practices ( small ones) had $quotes as wellThey start you off with a reasonable fee and then jack the price up every year when the real cost to them is only $month for ONE BOX pick upWe do not want to stay with a company that is not trustworthyAs I stated in our original complaint no one wants to do business with a company that you can not trust and has very poor business ethicsI want to do business with a company that I can trust AND IS UPFRONT about increased costsThey have robbed us that last or yearsAs stated before we feel we have paid them in full for this year more than the $they said they would only charge now that we complained and wanted to cut tiesIt's all about TRUST and there is no trust left with this companyWe want to sever our ties and zero out our bill Final Business Response / [redacted] (4000, 26, 2015/08/25) */ While we regret Ms [redacted] 's dissatisfaction, we believe our contract to be entirely valid and bindingWe have attempted to resolve this matter by offering to negotiate with Ms [redacted] and believe we presented an amicable resolution for both partiesHowever they have insisted upon proceeding with the early termination of a service agreement, we have agreed to terminate their account without assessing liquidated damages, provision outlined in section 2c of the terms of the agreementIn the interest of resolving this matter amicably; we will offer a courtesy credit of 1/of these charges for services renderedThe remaining balance now due is $

While we regret Ms [redacted] dissatisfaction, we believe we have acted in full accordance with the service agreement signed by [redacted] School Of Nursing representativeWe have offered to work with Ms [redacted] office on potential resolutions to this matter, however this account does have a signed service agreement on file that does not expire until February 1, and they have insisted upon proceeding with the early termination of a service agreement still within its' initial term therefore we feel the liquidated damages provision outlined in section 2c is validShould Ms [redacted] wish to resume discussions around continuing services with Stericycle and finishing out the remainder of their agreement, we would be happy to continue that dialogue

Initial Business Response / [redacted] (1000, 12, 2015/06/23) */ Contact Name and Title: [redacted] of [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @stericycle.com Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe also want to be sure that any questions regarding billing/invoices are reviewed and addressed accordingly We will have one of our Managers attempt to reach this customer directly to review potential solutions and next steps to this matter We reached out to Ms [redacted] June 24, We have provided Ms [redacted] with a direct contact who will review her concerns, ensure outstanding amounts are reviewed and compensated appropriately, and assist her with any further changes to her servicesAdditionally, we have shared her feedback and the information with our teams

Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offeringHowever, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these options We will have one of our Managers reach out to MrMorgan directly in order to review potential solutions to this matter

We will have one of our Managers reach out to Mr [redacted] directly in order to review potential solutions to this matter

Please note, the terms and conditions of our service agreement do allow for price increases to address cost escalationOur price increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our ‘cradle to grave’ service offeringWhile we try to absorb most of these costs, at times we must pass them on to our customersStericycle uses its business judgment to allocate increases in costs that are incurred on a system-wide basis to individual accounts.One example of a significant investment made by Stericycle is a massive incinerator improvement projectWe are required to upgrade all incinerators nationwide in order to meet EPA requirementsThis is a multi-million dollar investment that Stericycle has made in order to remain complaint with federal guidelines.Nonetheless, we value [redacted] as a long time Stericycle customer and in the interest of maintaining positive relations we have agreed to terminate their Stericycle account # [redacted] without assessing liquidated damages, leaving the amount due $ We truly appreciate the opportunity we have had to serve [redacted] over the years and wish continued success for the business

Complaint: [redacted] I am rejecting this response because: We have been trying to contact Stericycle both by phone message and emails but has not recieved any response Sincerely, [redacted]

While we regret Mr. ***’s dissatisfaction, we believe our contract to be entirely valid and binding. We have attempted to resolve this matter by offering to negotiate with Mr. [redacted] and believe we presented an amicable resolution for both parties. As an attempt to reach a compromise here, we will remove the fees billed leaving the amount due 0.00.