Stericycle

Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering.While we regret Dr [redacted] dissatisfaction, we believe we have acted in full accordance with the service agreement signed by Dr [redacted] office that does not expire until October 1, We have offered to work with Dr [redacted] potential resolutions to this matter, however they have insisted upon proceeding with the early termination of a service agreement still within its' initial term therefore we feel the liquidated damages provision outlined in section 2c would be validShould Dr [redacted] to resume discussions around continuing services with Stericycle and finishing out the remainder of their agreement, we would be happy to continue that dialogue

Revdex.com:We have every intention to accept the proposalHowever, we want to be upfront and intends to part ways amicably what we really want is to request Stericycle to further reduce the liquidated damages So that we will be able to settle with easeThank you Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/08) */ Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to [redacted] directly in order to review potential solutions to this matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have attempted to work with your firm and you have been uncooperativeWhen we called to complain about the rates you not only would not reduce them, you immediately increased our rate the following monthWe have discussed other options and they are too open endedWe have honored the contract twice, only to have your rates increased 495%This far exceeds any reasonable increasesPlease terminate our services and cease invoicing us immediately Final Business Response / [redacted] (4000, 18, 2015/08/17) */ Please note, the terms and conditions of our service agreement do allow for price increases to address cost escalationOur price increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offeringWhile we try to absorb most of these costs, at times we must pass them on to our customersStericycle uses its business judgment to allocate increases in costs that are incurred on a system-wide basis to individual accounts One example of a significant investment made by Stericycle is a massive incinerator improvement projectWe are required to upgrade all incinerators nationwide in order to meet EPA requirementsThis is a multi-million dollar investment that Stericycle has made in order to remain complaint with federal guidelines Nonetheless, we value [redacted] as a long time Stericycle customer and in the interest of maintaining positive relations we have agreed terminate their account without assessing liquidated damages, also removing August and September invoices Final Consumer Response / [redacted] (3000, 24, 2015/09/09) */ We requested to terminate services for these locations due to price increases of 18% every six months and not providing a valid contractWe also provided Stericycle with an authorization letter specifically stating who can discuss our contractsThey have continued to solicit employees for contracts against our specific written instructions not to do soThe facilities are independent of each other and have separate agreements and separate Administrators Mr[redacted] (signed these contracts) was solicited by Stericycle for two locations [redacted] he did not work for, nor have authority to sign forHe was an employee in [redacted] He has never worked for the [redacted] facilitiesThe contract for Riverside was signed by an administrator, further demonstrating that Mr[redacted] was not even authorized to sign at his own facility The contracts were sent to him as an email and were not clearly represented as contractsThey were high pressure solicitations requiring immediate attention and signatureThey did not clearly indicate it was a contract nor for a term of years with not restrictions on price adjustments We have seen our fees raise 18% every monthsWhen discussed with them that we want to terminate we were threatened with court and a lawsuit for liquidated damagesWhen we pointed out that they solicited someone that was not even an employee, they still explained they would sueThey did however offer to lock us into a new five year agreement and to minimize the increases if we would resign at current ratesThe current rates are way over the market ratesThey also recently send another unsolicited contract to a maintenance manager at our [redacted] facility even after we specifically provided them a written notice not to speak to anyone other than our authorized representatives We also just received notice from another location that they called to send them a new dealWe have the voice mail saved from this solicitation that was completely initiated by Stericycle, even after we specifically explained to them NOT to contact our sitesThis was provided in writing and received and acknowledged by them in late April The contracts provided for [redacted] and for [redacted] are the same date, same time, same e signature, and same reference numberWe can only assume that they were sent together to Mr[redacted] They were sent by Mr [redacted] Mr[redacted] has never worked for the [redacted] nor the [redacted] locationThese contracts were lumped together, misrepresented, and pushed with a over exaggerated sense of urgency that they must be sent backThey were never represented as five year contracts for facilities this man didn't even work forMr[redacted] is not and has not been an employee of [redacted] nor [redacted] He was not authorized to sign these contractsThey clearly had his administrator sign the agreement at [redacted] , since he wasn't authorized to sign there eitherThe contracts are not validWhen we asked for a valid contract for [redacted] , they provided only that agreement or and agreement they sent UNSOLICIATED to a maintenance manager, AFTER we notified them they can not do thatWhen asked for a valid contract for [redacted] , they only produced a contract signed by Mr[redacted] They have not been able to provide a valid contract for either site, yet when we ask to terminate they explain they will take us to courtWe want these invalid, overpriced contracts terminated immediately with no liquidated damagesWe want all communication to be via the Revdex.comWe do not wish to be contacted about alternatives as when we requested alternatives, the only option was to resign at the current rates to avoid 18% price increases every six monthsThey even went as far as to say THEIR COSTS increase 36-39% annuallyThey still haven't provided that to us in writing These contracts are not valid, and misrepresented As a follow up to these practices, we made reference to Stericycle calling our employees that are not authorized to sign contracts even after we notified them to please utilize the designated point of contact we issued to them which they acknowledged by changing all the billing to the correct address in Late April, Early May of We specifically requested that they DO NOT contact our employees not authorized to negotiate contracts in writing on April 28th with the letter dated April 21stWe were then directed to an account representative that made some offers to us, that we refused to accept due to their inability to hold rates and the consistent price increasesSince that time, we have been contacted for NEW CONTRACTS for our locations in [redacted] , [redacted] , and [redacted] These calls ALL initiated by Stericycle to negotiate pricing and contractsWhen directed to our appointed representative, they have not contacted him directlyWe have been contacted inappropriately and unsolicited as follows: [redacted] : May ( [redacted] - Sent a new year contract without clarifying it was such, and was unsolicited, contract shows call initiated by Ms[redacted] notice for points of contact received by them on April 27th), September 2, Female caller, hung up once told to contact our POC [redacted] : - Aug 24th, solicited to offer Pharmaceutical waste and a new service agreement [redacted] : Voice mails saved, contacted to negotiate a new contract August 24th, September 2nd, and today, September 9th All after they have been REPEATEDLY informed on who to contact for ALL of our accountsClearly they just continuously be raid our sites for new contractsWe want released from all of our contracts immediatelyThey have had and a half months to correct this and have notThey corrected the billing immediately, so why can' this be correctedTheir practices are deceitful and the intention is to get us into long perpetual contracts with prices that increase by 18% every six monthsOur account numbers are as follow: [redacted] We need a company that can work with us in a professional manner and not work to lock us into agreements that are one sided and intentionally set up to take advantage of our company

Please note that the [redacted] Signatures in Global and National Commerce Act does recognize [redacted] signatures as having the same legal and binding effect as a written signatureThis act can be referenced online at www.ftc.gov/os/2001/06/esign7.htm Our e-signature process is done through [redacted] , a reputable [redacted] signature company, which features a multi-step process to accept an agreementThe service also tracks and records the IP address of the computer on which the agreement was accepted to ensure integrityThis service is globally marketed and accepted at thousands of business and we have never had any reports of the service not working properlyIt seems unlikely that we would have received a verified, e-signed document from Ms [redacted] if she had not completed all of the steps to accept the agreement Nonetheless, we are more than willing to work with our customers; we will have one of our Managers reach out to Ms [redacted] directly in order to review potential solutions to this matter

We preface our signature line with the statement “By signing below I acknowledge that I am the customer’s authorized officer or agent and that I have the authority to bind customer to this agreement ” so that the individual reading the document will verify before signing that they are authorized to do so On our end we have no way of knowing who is or is not authorized to sign an agreement for a particular officeTypically accepting and paying for the service for a significant period of time also serves to ratify the agreementIt is unfortunate that your representative did not read and understand what was signed We are more than willing to work with our customers to find a service program with a rate that works for themWe will have one of our Managers reach out to Ms [redacted] directly in order to review potential solutions to this matter

Initial Business Response / [redacted] (1000, 5, 2015/07/30) */ Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Ms [redacted] directly in order to review potential solutions to this matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) their pricing is so much higher than the competitors and unreasonable for the service renderedONE box a month for dollars per month is really robberyI was told I could pay $10,to get out of the contract which was presented annually but actually is for years and is very misleadingthey have the right to raise the prices at anytime and they have doubled our price while the competitor pricing from FOUR competitors is times lessannually for same service from different vendors Final Business Response / [redacted] (4000, 11, 2015/08/21) */ While we regret Ms [redacted] dissatisfaction, we believe we have acted in full accordance with the service agreement signed by [redacted] Clinical ResearchWe have offered to work with [redacted] Clinical Research on potential resolutions to this matter, however they have insisted upon proceeding with the early termination of a service agreement still within its' initial term therefore we feel the liquidated damages provision outlined in section 2c is validShould [redacted] Clinical Research wish to resume discussions around continuing services with Stericycle and finishing out the remainder of their agreement, we would be happy to continue that dialogue

Our records indicate we have reached resolution with our customer regarding this matter

While we regret Ms [redacted] dissatisfaction, we believe we have acted in full accordance with the service agreement signed by [redacted] , DDS that does not expire until March 1, Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Ms [redacted] directly in order to review potential solutions to this matter

Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Dr [redacted] directly in order to review potential solutions to this matter

Complaint: [redacted] I am rejecting this response because: No one has reached out to me and I want something in writing due to previous non successful attempts to settle this matter via phone Sincerely, [redacted]

Although we believe our agreement to be entirely valid and enforceable, Dr [redacted] has been a good customer to us over the yearsIn the interests of maintaining positive relations we will waive the penalty previously billed and adjust the fees billed after cancellation, leaving the amount due $ for service rendered on account # [redacted]

I contacted my home warranty company for plumbing issues with my kitchen sink I needed the faucet repaired/replaced (I had purchased a replacement faucet in preparation) as the one I had was frozen in place and didn't swivelI also had an odor coming from the right sink that I wanted looked into The home warranty company gave the order to Nichols Plumbing & Piping Folks...the plumber WALKED OFF THE JOB, without completing it...and when I called the company to complain, the person who answered the call, Leah, HUNG UP ON ME! Check out Google on this company...they have terrible reviews, so I know that it is not just me, and that it is a top down problem with this company

BEWARE My home warranty company sent my priority job order to Nichols Plumbing and Piping on Wednesday because my water heater was leakingNichols sent someone out and said it needed to be replaced My warranty company approved the replacement and Nichols said they would be out the next day, Thursday, to replace it Well today is Friday, my hot water heater still hasn't been replaced I tried calling Nichols office all day on Thursday and Friday, no one answered the phone or returned my callsI tried contacting thier plumber/ technician that was supposed to do the work and he won't answer the phone or return any of my callsNow I have to deal with a leaking hot water heater over the weekend with family visiting from out of townNot to mention what my water and electricity bill will look like THEY CONDUCT BAD BUSINESS If you home warranty company sends your work order to Nichols Plumbing and Piping tell your warranty company to cancel it and send it to another company

While we regret Ms. [redacted] dissatisfaction, we believe we have acted in full accordance with the service agreement signed by Dr. [redacted] that does not expire until April 1, 2019. We have offered to work with Dr. [redacted] on potential resolutions to this matter, however they have... insisted upon proceeding with the early termination of a service agreement still within its' initial term therefore we feel the liquidated damages provision outlined in section 2c is valid. Should Ms. [redacted] wish to resume discussions around continuing services with Stericycle and finishing out the remainder of their agreement, we would be happy to continue that dialogue.

Initial Business Response / [redacted] (1000, 5, 2015/07/09) */ Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Mr[redacted] directly in order to review potential solutions to this matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) They can change the frequencies all they want and change the level of their program but they still "per their contract" they will pick up all of the waste which they have not doneGoing on several weeks increasing the amount we have every weekNow wants to make a "special pickup" and charge me extra for itWe have followed the contract and kept up what we would do and they have notEasy solutionWe want out Final Business Response / [redacted] (4000, 9, 2015/07/17) */ We hereby acknowledge the receipt of Revdex.com Claim# [redacted] response notification for [redacted] We have forwarded the consumer's response to the respective department, and they shall proceed immediately with inquiries in an effort to resolve the consumer's pleaYou will be informed regarding progress of procedure Please expect to receive written response within days

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, Eric [redacted]

We are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies ,we have had one of our Managers attempt to reach Mr [redacted] directly in order to review potential solutions to this matterSo far we have been unable to connect with Mr [redacted] s, but we hope that he will return our message and give us an opportunity to resolve their concernsWe will also continue trying to connect with Mr [redacted] directly and can help to evaluate these options

Dear Ms [redacted] , This letter is in response to your Revdex.com Complaint dated October 19, regarding Revdex.com Case [redacted] I would like to sincerely apologize for any miscommunication that occurred between our representative and Ms [redacted] Our goal is to provide world class Customer Service and when we fall short of that goal, we strive to immediately address and resolve the issueWe truly regret the negative experience Ms [redacted] has encountered and our management team will also review this complaint and address any specific employee follow up actions On October 18, Ms [redacted] spoke with one of our representatives about canceling the Voice Mail service and there was no cancellation specialist available to take the call at that timeThe billing specialist did send a request to the cancellation team and they did process the cancelation and issued a credited for $213.13, which was processed the next day leaving the amount due $ Again, please accept my deepest apologies in this matter and do not hesitate to contact me if I can be of any further assistance to you Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution has the potential to be satisfactory to me The biohazard disposal companies in this area offer a rate ranging between $280-per month It's a fixed rate for 3-yr contract If Stericycle agrees to a similar deal, then we won't press charges We've already lost about $100,from doing business with Stericycle over the last decade Sincerely, Dr [redacted] ***

Although we believe our agreement to be entirely valid and enforceable, [redacted] Ctr has been a good customer to us over the yearsIn the interests of maintaining positive relations we will agree to waive the early termination fee previously assessed to account # [redacted] effectively removing the fees previously billed leaving the amount due $