Stericycle

One of our Managers has reached out to Mr [redacted] directly in order to review potential solutions to this matter

While we regret Mr [redacted] dissatisfaction, we believe our contract to be entirely valid and bindingWe have attempted to resolve this matter by offering to negotiate with Mr [redacted] and believe we presented an amicable resolution for both partiesAs an attempt to reach a compromise here, we will offer to remove the penalties billed, leaving the balance due of $for service rendered

While we regret Ms [redacted] dissatisfaction, we believe we have acted in full accordance with the service agreement signed by [redacted] Dental Care that does not expire until June 1, We have offered to work with [redacted] Dental Care on potential resolutions to this matter, however they have insisted upon proceeding with the early termination of a service agreement still within its' initial term therefore we feel the liquidated damages provision outlined in section 2c is validShould [redacted] Dental Care wish to resume discussions around continuing services with Stericycle and finishing out the remainder of their agreement, we would be happy to continue that dialogue

Initial Business Response / [redacted] (1000, 6, 2015/08/27) */ Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Ms [redacted] directly in order to review potential solutions to this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offeringHowever, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Mr[redacted] directly in order to review potential solutions to this matter

While we regret Ms [redacted] dissatisfaction, Services for Account# [redacted] were rendered on 2/1/Manifests for services on this date was signed by the following [redacted] , therefore, ***, C [redacted] DDS is responsible for penalties billed, Stericycle has waived a portion of the penalty billedThe balance due of $is for the early termination of a service agreement still within its’ initial term outlined in section 2c

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

I received a service dispatch notice from Old Republic re: my home warranty service request re: a leaking toilet on Saturday, 1/indicating it had been assigned to Nichols I received a call from Nichols on Monday, 1/saying 1/was "the only time" they had available (Note I had over an inch of water standing on our bathroom floor and have to keep sopping up water with towels, but OR apparently doesn't consider this an emergency situation or think it is unreasonable for me to keep doing this for days.) I accepted the 8-Noon appton 11/13, took time off from work, and waited all morning NICHOLAS NO-SHOWED I repeatedly tried to call Nichols, but kept getting a recording and leaving messages I also emailed Nichols I then called OR and was told Nichols had notified OR they have been "trying and trying" to call me to reschedule - although my caller ID does not reflect calls from them (Both my numbers are correct in OR's records.) OR called Nichols to reschedule, and I was told Nichols would call me back within mins to reschedule I STILL HAVE NOT RECEIVED A CALL FROM NICHOLS AS PROMISED, and they're now saying "the only times" they have available are when I either have to pick my child up from school (my hubby is out-of-town) or when I'm supposed to have her at Duke for a medical appt(for follre: a serious, chronic medical condition) scheduled long ago that I cannot easily reschedule To top this off, OR doesn't have any other service people in all of Wilmington, NC (a city of 150K+ people), so they won't reassign to anyone else Nor will OR agree to let me have someone else fix this!!!

Today is May 4th, 2015, I called Nichols Plumbing and Piping Inc., *** ** ** nd *** *** *** ** last Friday(May 1st) morningI asked if they did residential plumbing repairsI explained that I had an old house with a sink drain leaking under the houseThe lady taking the call asked if this was a insurance repairI stated "NO this is a cash job"She scheduled an appointment for Monday, May 4, between 8:00a.mand 12:00p.mI remained at my residence from 8:a.muntil 12:00p.mand no one showed upAt 12:15p.mI called Nichols Plumbing and the lady said her man had been tied up in Myrtle Beach and would be their no later than 1:00p.mIt is 3:p.mno plumber or anyone call saying he is not comingMy time is valuable and if my employees were to busy to take a call they would tell the customer the truthI am disappointed and *** offAs far as I am concerned Nichols Plumbing gets a "zero" for both being punctual or professionalIn my opinion you would be better off calling someone else to fix your plumbing needs
Nat ***

The tenants that live in my home had a severe blockage that caused contaminated water to back up into all plumbed areas of the home, and were forced to travel to use public restrooms. My home warranty company called Sunday night to order an emergency repair, and the Nichol's representative (I use the term loosely) let us know that they would be responding first thing in the morning. I followed up Monday morning to make sure someone was being dispatched promptly, and they weren't. So I let her know I would be calling later in the day to see how they made out. Her response? "You'd be better calling me tomorrow. I have 24 hours to respond." To be clear, I was very nice to her, as I needed her help. I'm not sure how their work is- to me, it was just a blockage. But what you view as an emergency and how they treat an emergency are completely different. And don't bother calling throughout the day when they are not showing up- she will let you know you are "Tying up their lines." Well, she didn't say this to me, she said this to the warranty company that made the mistake of hiring them.They are now on a do-not-call list with my warranty company. They did show up and fix it. Around 5. I'm kinda mad I had to leave a star.

BEWARE
My home warranty company sent my priority job order to Nichols Plumbing and Piping on Wednesday because my water heater was leaking. Nichols sent someone out and said it needed to be replaced. My warranty company approved the replacement and Nichols said they would be out the next day, Thursday, to replace it.
Well today is Friday, my hot water heater still hasn't been replaced.
I tried calling Nichols office all day on Thursday and Friday, no one answered the phone or returned my calls. I tried contacting thier plumber/ technician that was supposed to do the work and he won't answer the phone or return any of my calls. Now I have to deal with a leaking hot water heater over the weekend with family visiting from out of town. Not to mention what my water and electricity bill will look like.
THEY CONDUCT BAD BUSINESS.

If you home warranty company sends your work order to Nichols Plumbing and Piping tell your warranty company to cancel it and send it to another company.

I contacted my home warranty company for plumbing issues with my kitchen sink. I needed the faucet repaired/replaced (I had purchased a replacement faucet in preparation) as the one I had was frozen in place and didn't swivel. I also had an odor coming from the right sink that I wanted looked into. The home warranty company gave the order to Nichols Plumbing & Piping.

Folks...the plumber WALKED OFF THE JOB, without completing it...and when I called the company to complain, the person who answered the call, Leah, HUNG UP ON ME!

Check out Google on this company...they have terrible reviews, so I know that it is not just me, and that it is a top down problem with this company.

My home warranty company, [redacted], contacted Nichols Plumbing and Piping in early October 2014 with regard to repairing faucets in my bathrooms. After numerous phone calls a plumber was sent out several weeks later. He said that my faucets would need to be replaced. After placing several phone calls to them as to the status of the repair, I was told that parts had been ordered to repair my existing faucet handles. Months passed and the parts were still on backorder and not available. All this time, I was without Hot Water in my master bathroom sinks as well as the guest bath sink. Numerous phone calls were made to Nichols by me and [redacted] and we were both told that the parts were still on backorder. It is now January (3 months after my service request) and I called to check on the repair status. The plumber was scheduled for today, January 14th, with new faucets (not replacement parts as they had stated). In the middle of replacing the faucets, he had to leave and drive to his supplier to pick up a pair of handles for one of the new faucets. The box clearly states that the handles are not included and need to be purchased separately. This company is very difficult to contact. The plumber who was dispatched was rude. Not once did he or the company apologize for the lengthy delay for this repair. I am very disappointed with their lack of professionalism and poor customer service.