Stericycle

I verbally and in writing requested an onsite shred truck up to 200 boxes for 2 locations within 3 miles of each other. I was very clear on what I needed, where and when. ONSITE SHRED TRUCK - said it several times. They sent me one man and a box truck to load and shred OFFSITE. The best part...a month later I get a bill for over $4000 billing me for 180 boxes which there is no possible way he picked up 180 boxes from 1 site AND $600 in gas/mileage. Valuable lesson - do your homework. READ all the reviews. ASK questions about each and every little add on fee.

Initial Business Response / [redacted] (1000, 16, 2015/08/17) */ We value [redacted] as a long time Stericycle customer and in the interest of maintaining positive relations we have agreed to remove the additional containers charge that was billed to their account of $

We have had one of our Managers reach out to Dr [redacted] directly, in order to review potential solutions to this matterWe are currently in receipt of newly signed agreement and consider this matter resolved

We are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to [redacted] directly in order to review potential solutions to this matter

Although we believe our agreement to be entirely valid and enforceable, [redacted] has been a good customer to us over the yearsIn the interests of maintaining positive relations we have cancelled account # [redacted] ; we will agreed to waive the fees billed, leaving the account balance due $

So far we have been unable to connect with Mr [redacted] to resolve this matter, but we hope that he will return our message promptlyWe will also continue trying to connect with Mr [redacted] directly in order to continue reviewing solutions to this matter

Complaint: [redacted] I am rejecting this response because: WE NO LONGER WISH TO SPEAK WITH ANYONE FROM THIS COMPANY WE HAVE REPORTED THE OUR ISSUES SEVERAL TIMES IN THE PAST BUT TO NO AVAIL WE NO LONGER WISH TO DEAL WITH SUCH COMPANY THAT ONLY RESOLVES ISSUES WHEN CUSTOMERS HAVE CANCELLED THE CONTRACT WE STRONGLY WANT TO PURSUE THE CANCELLATION OF THEIR SERVICE AND EVEN IN CANCELLING THE SERVICE WE ARE GIVEN A HARD TIME SO THEY CAN CONTINUE TO BILL US THE MONTHLY FEES STERICYCLE IS NO LONGER SERVICING OUR FACILITY AND WE WANT IT TO REMAIN THAT WAY WE HAVE PAID ALL OUR INVOICES ON TIME AND THIS IS WHAT WE GET IN RETURN WE DO NOT WANT TO DEAL WITH A COMPANY WITH UNETHICAL BUSSINESS PRACTICES THAT CHARGES EXHORBITANT FEES FOR POOR SERVICE Sincerely, Jeff [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/09/22) */ While we regret Ms [redacted] dissatisfaction, we believe we have acted in full accordance with the service agreement signed by Center for Primary Care & Prev officeWe have offered to work with Ms [redacted] on potential resolutions to this matter, however this account does have a signed service agreement on file that does not expire until August 1, and they have insisted upon proceeding with the early termination of a service agreement still within its' initial term, therefore we feel the liquidated damages provision outlined in section 2c is validShould Ms [redacted] wish to resume discussions around continuing services with Stericycle and finishing out the remainder of their agreement, we would be happy to continue that dialogue Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company has taken complete advantage of my office, speaking with different people from my office, they have three different contracts signed by three different peopleThe company has not offered any real solutions other than further binding contractsThe company has been rude and their customer service has been horribleIf we continue with this company, they are only going to find reasons to add additional costsWe have to hide boxes to keep them from picking up additional boxes that may be empty and charging us extra, and we installed cameras to record everything in our officeThey have broken our trustTheir company is dishonest and will try to use their contract to gain revenue that is not rightfully theirsTargeting small practices is very wrongIt doesn't dismiss the fact that they were dishonest about pricingThey backed my office in a corner by picking up extra boxes that were not authorized and charging us for it, thus making us sign another contract or be penalizedWhy can't we access the receipts for pick ups on those that received overage charges if they aren't wrong? I have every other receiptAs an office, these are things we keep track ofWhy do we have to hide our boxes if the driver is only making authorized, scheduled pick ups? How is this resolving the issue? Never once did they offer any customer service, the driver is always angry, and the customer service representatives only support and make excuses for any discrepancies and tell us how we can help themI have to talk to several different people with their office before having someone finally tell me that we basically have to deal with being done wrong because that's just the way they do business, when that's not what they marketed themselves as Final Business Response / [redacted] (4000, 9, 2015/09/28) */ While we regret [redacted] dissatisfaction, we believe our contract to be entirely valid and bindingWe have attempted to resolve this matter by offering to negotiate with Center for Primary Care & Prevand believe we presented an amicable resolution for both partiesAs an attempt to reach a compromise here, we will offer to meet in the middle and Stericycle will waive half of the current liquidated damages charge of $1,Leaving the balance due $ Final Consumer Response / [redacted] (4200, 11, 2015/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I stated before, we feel very taken advantage ofThe fact that we were told to hide our boxes to prevent them from being picked up is absurdAt first the driver went to each room to pick up sharps containers to fill the boxesThen once we put a stop to that, he started collecting extra boxes, and your lack of customer service towards the situation we find quite bothersome! We should not have to continue a contract with a company in fear of what they might try to do next to increase their revenue by taking advantage of a smaller companyThey were very dishonest about the prices they quoted usWe were promised our original price and did not get thatWe were never offered a lower contract term although we have been with the company for yearsWe were backed into a corner to sign another year contractabove all we were treated with disregard and have to deal with very unprofessional employees from their companyAny time I call, I get passed to several different representatives before being offered another year contract as the only resolutionWe would like to just part ways with this companyWe fear that if we continue on with this company, we will be struggling to maintain for the next five years having to look over our shoulder to make sure that there aren't any surprisesIt is unfair to have to monitor every move a company makes due to them being dishonest and their lack of customer serviceWe would just like peace of mindWe do not wish to continue our contract and due to the damages and time spent on trying to correct this action, it cost our company time and we had to research our files to support the fact that we were being lied toAll of that was done initially to justify what happened, but instead it further highlighted the wrongdoing of their company and the manipulative maneuvers they have made just to earn an extra dollar which was not earned honestlyScamming people with lies and manipulating situations and having a contract that protects the dishonest company and not the honest customer is very unethical and is cruelThere is no way that this is not against the lawI may not be a lawyer, but right is right and wrong is wrongIt is clear that stericycle is not here to render a service to us, but rather to take advantage of our company as we are trying to growWe have a lot to accomplish as a new company, but not to the extent that their negligence has gone unnoticedWe pride ourselves on our honesty and each and every one of our patients love coming to our facility because we are kind and compassionate and honestWe refuse to be associated with such a companyThe way the company is handling this situation is only adding to our trust issues with themAll we want is the contract terminated

Dear Revdex.com:Below is the details on our availability for a Mediation Hearing: From: [redacted] Sent: Friday, January 08, 4:PM To: [redacted] Cc: [redacted] Subject: Revdex.com Case # [redacted] - Stericycle Hi [redacted] At this time, we are going to have to decline the mediation request on case # [redacted] Thank you, [redacted] Customer Service Team Lead Stericycle, Inc [redacted] Phone: [redacted] Fax: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, however I received notice today that you have turned me over to a collection agency and I would like this promptly rectified and proper notification that this has been accomplished I will be sending a copy of this complaint and our agreement to this collection agency Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/10/02) */ Firstly I would like to sincerely apologize for any miscommunication that occurred between our Sales Associate and [redacted] Our goal is to provide world class Customer Service and when we fall short of that goal, we strive to immediately address and resolve the issueWe truly regret the negative experience Ms [redacted] has encountered However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Ms [redacted] directly in order to review potential solutions to this matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Stericycle's response states that they are willing to work with their customers "to find a service program with a rate that works for them"my issue was not that they did not offer a service program alright that works with meMy issue was that they were not being compliant with their own service programOnce in the past they came prior to our business hoursAt that point when I complained to Stericycle they advised me that I would still have to pay for the service but that they would provide me with an additional service this year at no additional charge and assured me that this would not occur againRecently Stericycle again came to my office prior to business hoursThey seem to think this constitutes a visit that I should pay forHowever at no point have they picked up any of my sharp medical waste this yearTheir lack of service has the potential to create a public health hazardDue to their lack of even properly reading my complaint first when I emailed them & then even when it came from the Revdex.comI feel I must also report this incident to the [redacted] Department of Health because I doubt I am the only health care provider that they are doing this tooI hope this matter can be resolved quicker than it appears to be Final Business Response / [redacted] (4000, 11, 2015/10/16) */ Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe have had one of our Managers attempt to reach Dr [redacted] directly in order to review potential solutions to this matterSo far we have been unable to connect with Dr [redacted] , but we hope that she will return our message and give us an opportunity to resolve their concernsWe will also continue trying to connect with Dr [redacted] directly Final Consumer Response / [redacted] (4200, 13, 2015/10/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) The "response" from stericycle is the exact same as the previous response word for wordClearly it is a pre written reponse that does not have anything to do with my vomplaintMy complaint is that they do not pick up their scheduled sharps pick ups & yet they insist on charging me! They scheduled a pick up after my last complaintThe driver again did not show upAfter another complaint that the driver did not show up, they finally had a driver come for a pick up The service on private doctors offices from this large corporation that charges a premium is subpar I can not wait until my contract runs out

As an attempt to reach a compromise here, Stericycle will accept the settlement amount of $ Upon receipt of payment we will consider this matter closed

We hereby acknowledge the receipt of Revdex.com Claim# [redacted] response notification for Stewart [redacted] .We have forwarded the consumer’s response to the respective department, and they shall proceed immediately with inquiries in an effort to resolve the consumer’s pleaYou will be informed regarding progress of procedure.Please expect to receive written response within days

Firstly, I would like to sincerely apologize for any miscommunication that occurred between our Sales Associate and Ms [redacted] Our goal is to provide world class Customer Service and when we fall short of that goal, we strive to immediately address and resolve the issueWe truly regret the negative experience Ms [redacted] has encountered and our management team will also review this complaint and address any specific employee follow up actions However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Ms [redacted] directly in order to review potential solutions to this matter

We preface our signature line with the statement “By signing below I acknowledge that I am the customer’s authorized officer or agent and that I have the authority to bind customer to this agreement ” so that the individual reading the document will verify before signing that they are authorized to do soOn our end we have no way of knowing who is or is not authorized to sign an agreement for a particular officeTypically accepting and paying for the service for a significant period of time also serves to ratify the agreementIt is unfortunate that your representative did not read and understand what was signedWe are more than willing to work with our customers to find a service program with a rate that works for themWe will have one of our Managers reach out to Mr [redacted] directly in order to review potential solutions to this matter

Complaint: [redacted] I am rejecting this response because: If Stericycle indeed value us being their customerThey will remove all those fees completely Sincerely, [redacted]

Although we believe our agreement to be entirely valid and enforceable, Luis [redacted] DMD has been a good customer to us over the years In the interests of maintaining positive relations we have cancelled account number [redacted] removing the penalties billed as requested

While we regret Mr [redacted] ’s dissatisfaction, we believe our contract to be entirely valid and bindingAs an attempt to reach a compromise here, Stericycle will agree to refund the amount of $ 4,as requestedWe feel this is an amicable resolution for both parties

We hereby acknowledge the receipt of Revdex.com Claim# [redacted] response notification for JoAnne ***.We have forwarded the consumer’s response to the respective department, and they shall proceed immediately with inquiries in an effort to resolve the consumer’s pleaYou will be informed regarding progress of procedure.Please expect to receive written response within days

While we regret Ms [redacted] dissatisfaction, we believe we have acted in full accordance with the service agreement signed by [redacted] that does not expire until July 1, We have offered to work with [redacted] on potential resolutions to this matter, however they have insisted upon proceeding with the early termination of a service agreement still within its' initial term therefore we feel the liquidated damages provision outlined in section 2c is validShould Ms [redacted] wish to resume discussions around continuing services with Stericycle and finishing out the remainder of their agreement, we would be happy to continue that dialogue