Stericycle

While we regret Mr. ***’s dissatisfaction, we believe our contract to be entirely valid and binding. We have attempted to resolve this matter by offering to negotiate with Mr. [redacted] and believe we presented an amicable resolution for both parties. As an attempt to reach a compromise here, we will remove the fees billed leaving the amount due 0.00.

Please note, the terms and conditions of our service agreement do allow for price increases to address cost escalationOur price increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our ‘cradle to grave’ service offeringWhile we try to absorb most of these costs, at times we must pass them on to our customersStericycle uses its business judgment to allocate increases in costs that are incurred on a system-wide basis to individual accounts.One example of a significant investment made by Stericycle is a massive incinerator improvement projectWe are required to upgrade all incinerators nationwide in order to meet EPA requirementsThis is a multi-million dollar investment that Stericycle has made in order to remain complaint with federal guidelines.Nonetheless, we value [redacted] as a long time Stericycle customer and in the interest of maintaining positive relations we have agreed to terminate their Stericycle account # [redacted] without assessing liquidated damages, leaving the amount due $ We truly appreciate the opportunity we have had to serve [redacted] over the years and wish continued success for the business

While we regret Ms [redacted] 's dissatisfaction, we believe we have acted in full accordance with the service agreement signed by [redacted] We have offered to work with [redacted] on potential resolutions to this matter, however they have insisted upon proceeding with the early termination of a service agreement still within its' initial term therefore we feel the liquidated damages provision outlined in section 2c is validShould [redacted] locations , Stericycle account numbers 8005085-001, 8005086-001, 8005869-001, 8005088-001, 8006046-001, 8006002-001, 8238414-001, 8005089-and 8005868-& wish to resume discussions around continuing services with Stericycle and finishing out the remainder of their agreement, we would be happy to continue that dialogueWe will be sending one of our service personnel to perform a final piat the above locations and to retrieve any remaining Stericycle boxes or tubs

We preface our signature line with the statement “By signing below I acknowledge that I am the customer’s authorized officer or agent and that I have the authority to bind customer to this agreement ” so that the individual reading the document will verify before signing that they are authorized to do so On our end we have no way of knowing who is or is not authorized to sign an agreement for a particular office Typically accepting and paying for the service for a significant period of time also serves to ratify the agreement It is unfortunate that your client’s representative did not read and understand what was signed.In closing, although we believe our agreement to be entirely valid, in the interest of maintaining positive relations, we will remove the penalty as requested effectively removing the fee’s billed were no services were rendered

We are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies, we have had one of our Managers attempt to reach Ms [redacted] directly in order to review potential solutions to this matterSo far we have been unable to connect with Ms***, but we hope that she will return our message and give us an opportunity to resolve their concernsWe will also continue trying to connect with Ms [redacted] directly and can help to evaluate these options

We have had one of our Managers attempt to reach Ms [redacted] on 7/11/in order to review potential solutions to this matterSo far we have been unable to connect with Ms [redacted] , but we hope that she will return our message and give us an opportunity to resolve their concernsWe will also continue trying to connect with Ms [redacted] directly and can help to evaluate these options

We preface our signature line with the statement “By signing below I acknowledge that I am the customer’s authorized officer or agent and that I have the authority to bind customer to this agreement ” so that the individual reading the document will verify before signing that they are authorized to... do so. On our end we have no way of knowing who is or is not authorized to sign an agreement for a particular office. Typically accepting and paying for the service for a significant period of time also serves to ratify the agreement. It is unfortunate that your representative did not read and understand what was signed. We are more than willing to work with our customers to find a service program with a rate that works for them. We will have one of our Managers reach out to Ms. [redacted] directly in order to review potential solutions to this matter.

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted] Medical Center

My name is [redacted] ***I stayed at the Suburban Inn hotel on 11/3/2017-11/5/2017.I filled out the review request that was sent to me from Choice HotelsI did include in my review about the discomfort we experienced while at the Suburban Extended Stay in Avondale, La(roaches, A/C not working and the loud neighbors) I did receive a phone call and message from Stacy S [redacted] stating that she would add points to my Choice hotels account for my troublesI still have not received the points I earned for my stay nor the points she supposedly gave meShe did explain to me that she was just filling in for another manager and she gave me the general manager's emailI emailed the GM times and have not received any response

Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offeringHowever, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Mr*** directly in order to review potential solutions to this matter

Complaint: [redacted] I am rejecting this response because: Stericycle has not honored the contract The contract allows for increase in price to justify their operating costs A twenty percent increase in price every year is well beyond the increase in operating costs, therefore a breach of contract Other companies are providing identical services for a fraction (namely 1/4) of the cost that Stericycle is trying to charge me.Sincerely, [redacted]

While we regret Mr [redacted] dissatisfaction, we believe we have acted in full accordance with the service agreement signed by Mr [redacted] that does not expire until July 1, We have attempted to resolve this matter by offering to negotiate with Mr [redacted] and believe we presented an amicable resolution for both partiesAs an attempt to reach a compromise here, we will offer to meet in the middle and Stericycle will waive half of the current liquidated damages charge leaving the amount due $

So far we have been unable to connect with Ms [redacted] , but we hope that she will return our message and give us an opportunity to resolve their concernsWe will also continue trying to connect with Ms [redacted] directly and can help to evaluate these options

While we regret Mr [redacted] dissatisfaction, we believe we have acted in full accordance with the service agreement signed by [redacted] that does not expire until June 1, We have offered to work with [redacted] on potential resolutions to this matter, however they have insisted upon proceeding with the early termination of a service agreement still within its' initial term therefore we feel the liquidated damages provision outlined in section 2c is validShould [redacted] wish to resume discussions around continuing services with Stericycle and finishing out the remainder of their agreement, we would be happy to continue that dialogue

Although we believe our agreement to be entirely valid and enforceable, After Hour Pediatrics PC has been a good customer to us over the yearsIn the interests of maintaining positive relations Stericycle has waived the amount due, leaving the balance on account [redacted] $ as requested

While we regret Mr [redacted] ’s dissatisfaction, we have reached out to Ms [redacted] regarding the credit card request inquiring about a refund This credit card autopay was setup by your place of business to process credit card paymentsAs for the amount billed for the liquidated damages, we believe we have acted in full accordance with the service agreement signed by [redacted] ’s officeWe have offered to work with [redacted] ’s office on potential resolutions to this matter, however they have insisted upon proceeding with the early termination of a service agreement still within its’ initial term therefore we feel the liquidated damages provision outlined in section 2c is validShould [redacted] ,DDS wish to resume discussions around continuing services with Stericycle and finishing out the remainder of their agreement, we would be happy to continue that dialogue

Complaint: [redacted] I am rejecting this response because: my client is not willing to pay any additional amount of money to Stericycle As such, all offers from [redacted] are hereby revoked Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Our major complaint is that we are being held to a contract with Stericycle that in itself is not necessarily valid The way in which Stericycle has continued to use deceptive practices in an attempt to make us pay for unnecessary products and services make us not trust the company and we do not wish to continue with the company any further We are requesting that Stericycle let us out of this questionable contract without any penalties We just wish to go our separate ways and not be forced to do business with a company that we can't trust Sincerely, [redacted]

Please note, our service agreement does outline in section 2c that a liquidated damages charge will be assessed when an agreement is prematurely terminatedStericycle faces costs associated with building each customer into our routes and processing schedulesThis helps us recoup after an un-planned loss which does have an impact on our business.In closing, we believe we acted in full accordance with the service agreement signed by Mr [redacted] However, as a means of maintaining positive customer relations, we will agree to waive the early termination fee previously assessed to account # [redacted] as requestedWe truly appreciate the opportunity we have had to serve [redacted] Dental Care over the years and wish continued success for the business

We are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequenciesWe have had one of our Managers attempt to reach Ms [redacted] directly in order to review potential solutions to this matterSo far we have been unable to connect with Ms [redacted] , but we hope that she will return our message and give us an opportunity to resolve their concernsWe will also continue trying to connect with Ms [redacted] directly and can help to evaluate these options