Stericycle

Although we believe our service agreement to be entirely valid, in light of Mr [redacted] dissatisfaction and in the interest of maintaining positive customer relations, we will agree to a credit of $as requestedWe truly hope that this is an amicable resolution to this matter

Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offeringHowever, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these options We will have one of our Managers reach out to Ms [redacted] directly in order to review potential solutions to this matter

While we regret Mr [redacted] dissatisfaction, we believe our contract to be entirely valid and binding as previously statedShould [redacted] wish to resume discussions around continuing services with Stericycle and finishing out the remainder of their agreement, we would be happy to continue that dialogue

Revdex.com:Although I do not agree that your company acted in good faith by adding additional fees to the original contract signed by [redacted] , we would rather work with an upstanding company who has not been involved in and found guilty of corruption in multiple class action suits It certainly is a "buyer be ware" attitude that must be taken when dealing with Stericycle.The only comfort I can see is that you and your corporate counterparts have to live the with yourselves and the despicable way you take advantage of your customers Karma is a two way street and I'm sure the karma you receive will be just what you deserve I have reviewed the response made by the business in reference to complaint ID 12346564, and find that this resolution is satisfactory to me Sincerely, [redacted]

We have resolved this ***er, we consider it closed

Initial Business Response / [redacted] (1000, 6, 2015/08/03) */ Firstly, please note that the Electronic Signatures in Global and National Commerce Act does recognize electronic signatures as having the same legal and binding effect as a written signatureThis act can be referenced online at [redacted] Our e-signature process is done through EchoSign, a reputable electronic signature company, which features a multi-step process to accept an agreementThe service also tracks and records the IP address of the computer on which the agreement was accepted to ensure integrityThis service is globally marketed and accepted at thousands of business and we have never had any reports of the service not working properlyIt seems unlikely that we would have received verified, e-signed documents for site [redacted] from [redacted] and site [redacted] from [redacted] if they had not completed all of the steps to accept the agreement Nonetheless, although we feel the contract under which we have operated is entirely valid, as a measure of good customer relations, we will agree to waive liquidated damages as requested Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/08/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) We disagree that the "contracts" are validOn one, you claim that I e-signed it, but I NEVER received that email nor did I give anyone permission to "sign" on my behalf so if you have a "contract" with MY "e-signature," it is a forgeryThe second "contract" you claim was "e-signed" by our lowest level employee who does NOT have the authority to enter into contracts on behalf of this practiceShe knows that and would not have knowingly signed a contract if she fully understood what she was doing If the "liquidated damages" are in fact waived, then we are satisfied with this outcomeHowever, since Stericycle already referred us to [redacted] for collections and [redacted] is threatening to sue us, if these collection efforts continue and [redacted] does in fact file a lawsuit, we will resume this complaint with the Revdex.com Final Business Response / [redacted] (4000, 11, 2015/08/14) */ We preface our signature line with the statement "By signing below I acknowledge that I am the customer's authorized officer or agent and that I have the authority to bind customer to this agreement..." so that the individual reading the document will verify before signing that they are authorized to do so On our end we have no way of knowing who is or is not authorized to sign an agreement for a particular officeTypically accepting and paying for the service for a significant period of time also serves to ratify the agreementIt is unfortunate that your client's representative did not read and understand what was signed In closing, although we believe our agreement to be entirely valid, in the interest of maintaining positive relations, we have canceled the Stericycle account [redacted] and removed the penalty as requested Final Consumer Response / [redacted] (2000, 13, 2015/08/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Dear Mr [redacted] , We regret your dissatisfaction regarding your billing issue and appreciate the opportunity to address your concern(s)At Stericycle, our goal is to provide world class Customer Service and when we fall short of that goal, we strive to immediately address and resolve the issue Although we believe our agreement to be entirely valid and enforceable, [redacted] has been a good customer to usIn the interests of maintaining positive relations we have cancel account # [redacted] , removing the remaining balance as a courtesy leaving the balance due $We truly hope that this is an amicable resolution to this matter

[redacted] The above complaint was addressed by offering to lower their agreement term from mo to mo by one of our managers, which was declinedWe have reviewed the above account and believe we presented an amicable resolution for both parties, in addition changes to an account cannot be made without a signed agreementIf you have any further questions, please do not hesitate to let me know Thanks [redacted] Customer Service Team Lead Stericycle, Inc

We will have one of our Managers reach out to Ms [redacted] directly in order to review potential solutions to this matter

We hereby acknowledge the receipt of Revdex.com Claim# [redacted] response notification for Dr [redacted] We have forwarded the consumer’s response to the respective department, and they shall proceed immediately with inquiries in an effort to resolve the consumer’s pleaYou will be informed regarding progress of procedure.Please expect to receive written response within days

Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ Please note, the terms and conditions of our service agreement do allow for price increases to address cost escalationOur price increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offeringWhile we try to absorb most of these costs, at times we must pass them on to our customersStericycle uses its business judgment to allocate increases in costs that are incurred on a system-wide basis to individual accounts One example of a significant investment made by Stericycle is a massive incinerator improvement projectWe are required to upgrade all incinerators nationwide in order to meet EPA requirementsThis is a multi-million dollar investment that Stericycle has made in order to remain complaint with federal guidelines Nonetheless, we value [redacted] Podiatry Group as a long time Stericycle customer and in the interest of maintaining positive relations we have agreed terminate their account and will removed the liquidated damages previously assessed Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) The business responded with a form letter addressing their cost escalation, which was not my complaintMy complaint was more about their poor customer relations and collections practicesHowever, they agreed to remove the charges, as requested

We hereby acknowledge the receipt of Revdex.com Claim# [redacted] response notification for Dan [redacted] .We have forwarded the consumer’s response to the respective department, and they shall proceed immediately with inquiries in an effort to resolve the consumer’s pleaYou will be informed regarding progress of procedure.Please expect to receive written response within days

Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offeringHowever, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers out to Ms [redacted] directly in order to review potential solutions to this matter

While we regret Dr [redacted] ’s dissatisfaction, the terms and conditions of our agreement does state in section 2a; “This agreement shall automatically renew for successive terms equal to the original term unless either party has given days’ notice in writing during the six month period prior to the renewal date of its’ desire to terminate this agreement” One of the primary reasons our agreements are set to automatically renew is so that the medical waste removal continues as scheduled, reducing the risk of non-compliance with state regulationsWe have offered to work with Dr [redacted] on potential resolutions to this matter, however they have insisted upon proceeding with termination of their service agreementNonetheless, we value Dr [redacted] as a long time Stericycle customer and in the interest of maintaining positive relations we have agreed to waive the balance due on account [redacted] leaving the amount due $

Please note, the terms and conditions of our service agreement do allow for price increases to address cost escalationOur price increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our ‘cradle to grave’ service offeringWhile we try to absorb most of these costs, at times we must pass them on to our customersStericycle uses its business judgment to allocate increases in costs that are incurred on a system-wide basis to individual accountsOne example of a significant investment made by Stericycle is a massive incinerator improvement projectWe are required to upgrade all incinerators nationwide in order to meet [redacted] requirementsThis is a multi-million dollar investment that Stericycle has made in order to remain complaint with federal guidelines Nonetheless, we value [redacted] Dental Group as a long time Stericycle customer and in the interest of maintaining positive relations we have agreed terminate their account without assessing liquidated damagesWe will be sending one of our service personnel to perform a final piand to retrieve any remaining Stericycle boxes or tubs on Friday July 29th

Although we believe our agreement to be entirely valid and enforceable, [redacted] DPM has been a good customer to us over the yearsIn the interests of maintaining positive relations we will waive the penalties billed on account [redacted] -***

[redacted] has determined that a credit is appropriate for the requested invoiceThis credit has been processedThe client requested remedy has been successfully completed

While we regret Ms [redacted] dissatisfaction, we believe we have acted in full accordance with the service agreement signed by Ms [redacted] that does not expire until September 1, We have attempted to resolve this matter by offering to negotiate with Ms [redacted] and believe we presented an amicable resolution for both partiesAs an attempt to reach a compromise here, Stericycle will waive the fees billed for each site location leaving the amount due $ 2,for liquidated damages and services rendered

Stericycle and Franklin E [redacted] MD has worked out a new agreement as a resolution to this matter

While we regret Ms [redacted] dissatisfaction, we believe our contract to be entirely valid and bindingWe have attempted to resolve this matter by offering to negotiate with Ms [redacted] and believe we presented an amicable resolution for both partiesIn the interest of maintaining positive relations we have agreed to terminate account # [redacted] without assessing liquidated damages