Student Loan Support

Review: I gave this company my Name and telephone number via a Facebook post to get information on consolidating and lowering my student loan payments. I received a call almost immediately after hitting submit. I did not have time to talk right then but told the lady to call back another time. She called back a few days later and I told her that I was no longer interested in there services. This company continued to call at least every week if not multiple times a week. Today (02052014) I decided to answer the call again. [redacted] is the name of the lady that was helping me. I told her that I wanted to consolidate my loans into one loan and potentially lower my payments or keep them the same. I am not having an issue paying my student loans at this time. She asked some personal questions; SSN, Name, Length of time at job, annual income and spouse's annual income. This is where I got a little suspicious. I gave her an income that was actually higher than what it really is. She answered back saying "Wouldn't you say it's closer to $$$$$$$"? She was spot on. But how would she know my annual gross income? I continued on with the process and she offered to payment programs. 120 Payments / $124.43mo or 180 Payments / $83.60mo. $14,931.60 & $15,048.00 respectively. I only owe $10,505.78. I asked her why I would accept either one of those programs? She offered to email me some paperwork about the loans and I received a screen shot that I could barely read of the loans I currently have. Why did she send that? She was quick to get off the phone when I beginning questioning her. She asked me what my goals with my loans were. I said to pay them off, what other plans could I possibly have with them? She said I would be surprised?? Ok! Weird! I am not sure what this company is up other than trying to make a quick buck on someone who doesn't realize the loan terms. This is a scam.Desired Settlement: I want Student Loan Support to pay some of my student loans for trying to rip me off. This company is a bunch of scam artists. Now is there chance to provide me with a service!

Business

Response:

I gave this company my Name and telephone number via a Facebook post to get information on consolidating and lowering my student loan payments. I received a call almost immediately after hitting submit. I did not have time to talk right then but told the lady to call back another time. She called back a few days later and I told her that I was no longer interested in there services. This company continued to call at least every week if not multiple times a week. Today (02052014) I decided to answer the call again. [redacted] is the name of the lady that was helping me. I told her that I wanted to consolidate my loans into one loan and potentially lower my payments or keep them the same. I am not having an issue paying my student loans at this time. She asked some personal questions; SSN, Name, Length of time at job, annual income and spouse's annual income. This is where I got a little suspicious. I gave her an income that was actually higher than what it really is. She answered back saying "Wouldn't you say it's closer to $$$$$$$"? She was spot on. But how would she know my annual gross income? I continued on with the process and she offered to payment programs. 120 Payments / $124.43mo or 180 Payments / $83.60mo. $14,931.60 & $15,048.00 respectively. I only owe $10,505.78. I asked her why I would accept either one of those programs? She offered to email me some paperwork about the loans and I received a screen shot that I could barely read of the loans I currently have. Why did she send that? She was quick to get off the phone when I beginning questioning her. She asked me what my goals with my loans were. I said to pay them off, what other plans could I possibly have with them? She said I would be surprised?? Ok! Weird! I am not sure what this company is up other than trying to make a quick buck on someone who doesn't realize the loan terms. This is a scam.

Review: I filled out an application for information on Student Loan Forgiveness. I was contacted by [redacted] (###-###-####) and was informed that there were programs in my area that could assist me. I answered his questions and gave him my ss# dob and home address. He asked me the security question on my student loan for which I didnt answer and promply got off of the phone. He said that he was going to apply for a new pin for me. He stated that he was going to call me back on Wednesday to finish the paperwork. I dont want to be scammed and I dont want my idenity stolenDesired Settlement: I would like all my information deleted from their system and a letter mailed to me signed that states that the information was deleted and that my information will not be used for any purpose by them or their employees including idenity theft.

Business

Response:

We do not retain her information except for contact name and location for our records.

Review: They lied about only having to pay the $29 monthly fee no matter what. The said they were a consolidation company, but they are not. I paid $424 for services that were incomplete. When trying to get a hold of them, they don't call back when they say they will. Repeatedly asked for documentation I had already sent in. They said if I wasn't satisfied with their services at any time, I could get a 100% refund. Then when I asked about the refund the lady I spoke with said "because the consolidation process is already finished you can't get a refund". But turns out my consolidation process isn't finished because Sallie Mae still has two of my loans that weren't in with the consolidation of the other loans.Desired Settlement: I would like all my money back. The $395.00 for the initial consolidation of my loans and the $29.00 I have paid for a month of service.

Business

Response:

We have verification 9 loans were included and client is mistaken.

Review: I received a phone call from this company after expressing interest in consolidating my student loans in March 2014. I paid a fee of $795.00 to get the process rolling. Well, it's been going at a very slow pace. I've called and e-mailed the company and was told the process was completed on their end and it was out of their hands. They assured me in March that they would be done and that my disability would not be garnished due to my student defaulted loans. I was also assured it would be completed in a timely manner. I am still in default, I now owe double what I did initially because of messed up paperwork. I was also informed by my current student loan holder that my student loans were still past due. I'm done. I know things can take time, but having paid the extreme price of $795.00 plus the monthly fee of $29.00 (they did stop the $29.00 fee in June when I complained to them the first time.) I expected more. I have called them many times and their quality manager went as far as to tell me that he took OFFENSE to the fact I and had made the statement that their service was inferior. I don't feel I should have to be the one checking up on the company 9 months later to ensure things are being done. I feel with having put down that money they should be offering better customer service! I am working with my current student loan company and the previous loan company (who still say I owe them) to resolve my issue. Neither loan company charges a service fee of any kind to process. file, service or qualify me for everything this company said they would do for me (income based repayment plan and public service forgiveness). I would like to have my money refunded.Desired Settlement: I would like my money back since I did not receive the services that I was expecting. I caused myself financial hardship to pay this fee.

Business

Response:

We are investigating the claim but client is not returning our calls.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Review: THE COMPANY CONTACTED ME AND SAID THEY COULD GUARANTEE LOW MONTHLY PAYMENTS TO RESOLVE MY LOAN DEBT. THEY ASKED FOR ALL OF MY PERSONAL INFORMATION THAT I DID NOT FEEL COMFORTABLE DISCLOSING OVER THE PHONE, I WANTED TO CHECK MORE INTO THE COMPANY BEFORE GIVING THEM MY BANK ACCOUNT INFORMATION THEY REQUESTED. AFTER LOOKING FURTHER INTO THEM I HAVE FOUND NOTHING BUT BAD REVIEWS WHERE THEY HAVE TAKEN THE MONEY FROM YOUR ACCOUNT AND NOTHING FURTHER HAS BEEN DONE. NOTHING HAS BEEN TURNED INTO THE DEPT OF EDUCATION ON BEHALF OF THE LOANS. SO AFTER REVIEWING THIS INFORMATION I WOULD LIKE TO HAVE ALL OF MY CONFIDENTIAL INFORMATION REMOVED FROM THEIR SYSTEM. THEY HAVE MY ADDRESS SOCIAL SECURITY NUMBER, AS WELL AS DRIVERS LICENSE NUMBER. I WOULD JUST LIKE MY INFORMATION REMOVED AN TO NO LONGER BE CONTACTED.Desired Settlement: ALL PERSONAL INFORMATION REMOVED FROM THEIR RECORDS/SYSTEM.

Business

Response:

We retain the contact name and phone number but any other information has been deleted.

Review: I have been dealing with this company since January and have been completely and thoroughly disappointed with their customer service! Not only have you taken $395 one time fee from me, but also a monthly fee that shouldn't have started until I got approved for a consolidation loan from DOE. According to the DOE website, while my consolidation was approved, I STILL have not received any communication at all from you and am now delinquent on my payments. This is unacceptable! I went with this company because I was assured that they could help me with my loans and ability to make payments on time. THIS HAS NEVER BEEN THE CASE. They have been very happy to take my money, but not willing to communicate with me in any other fashion. Not only do I revoke any and all permissions for them to charge my bank account, I demand a full refund of all monies paid to you. I am also reporting you to the Revdex.com.Desired Settlement: Refund of $395 one time fee and several $29 monthly fees

Business

Response:

I have been dealing with this company since January and have been completely and thoroughly disappointed with their customer service! Not only have you taken $395 one time fee from me, but also a monthly fee that shouldn't have started until I got approved for a consolidation loan from DOE. According to the DOE website, while my consolidation was approved, I STILL have not received any communication at all from you and am now delinquent on my payments. This is unacceptable! I went with this company because I was assured that they could help me with my loans and ability to make payments on time. THIS HAS NEVER BEEN THE CASE. They have been very happy to take my money, but not willing to communicate with me in any other fashion. Not only do I revoke any and all permissions for them to charge my bank account, I demand a full refund of all monies paid to you. I am also reporting you to the Revdex.com.

Complaint Background:

Review: I have been paying money to this company since December, they told me that they were accredited and would consolidate my student loans, today I called the DEPT of EDUCATION because I am getting bills from them and they said that student support(one I was paying) is a scam. I have already called my credit card company about this and got a new card. My result is I dont want this to happen to anyone else and I don't want to have this on collections because I am not paying them as they are not legit.Desired Settlement: No further contact by the business, and money back if my credit card company cannot give it back to me as I already filed a fraud claim to my credit card about them

Business

Response:

In order to perform our service, the client has to provide a month's proof of income. We tried several times to complete her file and she has now filed a claim and needs to call us. We can not refund money by check while she receives a claim because she would receive twice what she is claiming. That is fraud.

Review: Back in May 2014, I accepted services from the Student Loan Support company in order to help me consolidate my federal student loans. However, I have not received any documents related to my consolidation to date. I spoke to and emailed several representatives regarding my loan consolidation and have been getting the run around telling me that they will call me to update me on my loan consolidation and letting me know that I would be receiving documents by mail. To date, I have not received any documents pertaining my student loan consolidation and still being charged for services that have not been rendered.Desired Settlement: I would like to receive a refund in the amount of $550.00 for the services in addition to the two monthly service fees of $29.00 each for the months of June and July.

Business

Response:

We left an extensive, message. The last loan payoff amount was received by his Lender today and a letter went to the client. Most recent pay stubs were requested.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: SCAM!!! DO NOT ENGAGE THESE SERVICES - YOU CAN DO THIS FREE WITH YOUR LOAN COMPANY. This company and service is a sham and unnecessary third party that advertises under the misconception of a federal program. The customer service is atrocious and refuse to answer the true questions and discrepancies. They get NOTHING accomplished and insist on an unwarranted initial payment of at least $395 and could exceed $1,000 or more. There is no rhyme or reason for what the fee is, just whatever they can get you to agree too. This FEE DOES NOT go toward your loan principal, it is simply a fee for this firm to submit information electronically that I can do on my own in minutes. DO NOT ENGAGE THESE SERVICES. When I called the original guy, Eric Etherly, who I spoke to the number was disconnected or he was nowhere to be found. When I finally got a hold of "Client Services" I was told he was no longer with us, some run around about his ethics and I could get no refund, even though the original agreement stipulates I am entitled to a full refund. THIS SERVICE IS NOT NEEDED TO GET YOUR LOANS CONSOLIDATED. These guys have provided me no service, caused me to fall past due on my student loans that had never been past due prior. I was guaranteed that my loans would be consolidated and that they would put my loans into forbearance, yet here I am now 120 days past due and now owe over $1,000 more than I did when I replied to their bogus Facebook ad. These guys should be regulated, monitored and shut down. BEWARE! Once I was able to talk to someone I went from one rep to another and they said I could talk to some John schmuck to resolve this, but what's this last resort bozo going to do for me?

THEY WILL TAKE YOUR $$$ AND PLAY HIDE AND SEEK.Desired Settlement: I want all of my monies refunded. I will pursue this through all channels to ensure that no one else is subjected to this game of smoke and mirrors. The information I get from some elementary rep on initial consult to the actuality of the program and assistance available is laughable. As you peel back the onion it is obvious THIS FIRM'S "SERVICES" ARE NOT NEEDED> THIS IS FREE through Dept. of Education and/or your loan servicing company. PLEASE contact them before you engage these services.

Business

Response:

Peeling back the Onion, Client had a Parent Plus loan and cashed a refund check on August 1.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[I want these predators to be held accountable for their actions. They continue to dupe American students, some struggling and just entering the professional world, utilizing a good thing the government is trying to institute in order to turn a personal profit. IF YOU ENROLL WITH THESE GUYS YOU WILL BE SORRY. Their services will cost you in 10 years over $5,000 at the minimum and you may only save .025% off your loan. ENROLLING WITH THEM IS GOING BACKWARDS! DON'T DO IT!! ]

Regards,

Review: Student Loan Support refuses to give me the $395 processing fee I asked to be refunded to me the day after it was paid. They said it was too late because my information was processed today with fedloan services (which is the very next day of payment). Fedloan services has no knowlege of this company or my account. Student support services claim that they will refund your money at any time if you have not recieved documentation. I haven't receieved anything and don't understand what the issue is. I also requested that they cancel any further payments like the $29 monthly fee which will be taken from my debit card on the 29th and power of attorney, which has to be done in writing they say. Payments are being deducted monthly before they can even tell me anything about when my case will be closed or when my student debt will be paid.Desired Settlement: $395.00

Review: I have already paid student loan support to consolidate my loans. They have yet to move forward with this process they have already charged me a 395.00 fee plus 29.00 I am unable to reach anyone by phone or email. I started the process with them in October its been well over 30-90 days and I haven't heard anything from them.Desired Settlement: I want a full refund and voided contract.

Business

Response:

We issued a refund upon receipt of her release.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I have had trouble keeping up with my student loan payments and I came across this company which claims to help with student loan forgiveness. They contacted me to start the application process, they collected $395 from me and told me once they received the necessary paperwork they would start the application process. I had given them personal information as well as tax returns. They stated they would be in contact with me within a few days. It has since been a few weeks, no one has contacted me, no one will return emails, and I have since read that this is a scam.Desired Settlement: I would like for the company to delete my information, refund my money, and take me off of any future call lists.

Business

Response:

We contacted the client and she worked with us to complete her file. Her file was submitted and we will follow up with her concerning the government processing times.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: In July of this year I applied for this program Student Loan Support to pay off my student loans. At first I thought it was a great program and I thought I was able to go to back to school. On August 11,2014 I emailed them saying not to take any money out of my account in the month of September due to other financial responsibilities and at the same times I didn't have any other of income coming in. Two days later, the people emailed me saying that no money will be taken out. On September 19, 2014 $197.50 was taken out of my account without my consent. I called them and made a complaint to return the money to my account. Within five days, the money was returned to my account. On September 25, 2014, I called them back to cancel my business with them, unfortunately they told me I can do that but I have to pay the $197.50. My complaint is when I was on the phone with them they literally took the same $197.50 out of my account without my knowledge leaving me in a negative hold and at the same time accusing me of stealing which I never did and never will. This company took this situation to collections and I would like your help in this matter. I'm in negative hold and I have other bills to pay including my rent which recently went up. Can you please help me? If you have any questions you can email me at [redacted] or you can call at [redacted] Thank you so much for handling this matter. [redacted]

Business

Response:

We received a partial payment for our services. We understood the dispute to be the timing of a payment and not that we would never get paid.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I'm not satisfied with this resolution because they stole money from my account without permission. I told them to take the money out on a specific date but they refused and took it out on their own terms. Then they accused me of stealing which I never did.

Review: Student Loan Support, LLC told me they would be able to consolidate my student loan, get my monthly payment really down, pay off my student loans so that I would show a debt paid on my credit report, and forgive the balance of my loan after 120 payments. Additionally they told me that my current loan holder was charging me an exorbitant amount of interest, they would charge me less. Several times I asked them about the loans, I had already consolidated, as they were soon coming out of Forebearance? They always told me they would need to do some research and would call me back, I never received a call back. They told me that to prove I was serious, I needed to pay an amount up front of $550, and then monthly fees of $29. They led me to believe that I was paying my student loans. I was in fact not paying my student loans I was paying them fees. All of their correspondence is signed as if it came from the Department of Education. they told me this was a supported plan by the president to reinvigorate the economy. Today I spoke with my actual loan company that told me they would have done the same thing for no fees and that there were several complaints accusing Student Loan Support, LLC as a scam. Research showed several complaints against this company. They lied to me and several times I have made calls to get clarity and my calls have never been returned.Desired Settlement: I want the $550 I paid initially, $275 on 11/7/14 and $275 on 11/22/14 and the $29 I paid on 12/1/14 and and 1/1/15 returned to me. I feel they used deception to get the money and I want my money returned.

Business

Response:

[redacted] is Servicer, client was approved for IBR with a monthly payment of $10.00. Clients first payment on this reduced payment plan was on January 18th 2015.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[According to paperwork from the business I made a complaint against, if my student loans were already in consolidation they would not be able to help me. My loans were already in consolidation, the money I paid $550, was taken from me by the company knowing they would not be able to service my loans, as my loans already had a servicer. That $550 was to show my willingness to participate in a program that, according to their own paperwork, I could not participate in. They should have told me they couldn't help me before they knowingly took my money. ]

Regards,

Business

Response:

Client should look at her payments before we worked with her and her payment now. She can file her PSLF Application in addition if she doesn't want to return our calls.

Review: Spoke with customer service rep regarding reduction of my student loans. Rep determined through questions and my current pay stub that I qualified for the student loan reduction program. Fee of $599 over 2 installments was paid for processing my reduction, and my first payment of $29 was taken out of my checking account. A month later I was notified that there was a discrepancy regarding my income, as the customer service rep ( who I was told had since been fired)calculated the numbers incorrectly and they were going to have to examine my income again to see if I qualified. Another month passes, and despite numerous phone calls, no one responded to my request to determine the status of my loan. Today, almost 3 months later, I was notified that I did not qualify for the loan via an email. Dealing with this company was a nightmare, I am out of money, and feel they are a scam and trying to take people's money. I am currently waiting word on whether I will be refunded the over $600 paid.Desired Settlement: I would like to avoid others being taken advantage of and losing money.

Business

Response:

The client was refunded her money. The client insisted her income was different than her records and we had to wait to receive proof it was not different and therefore, it was higher than she stated.

Review: [redacted] contacted my husband and I in January of 2014. I asked [redacted] was this a trick and informed him that I was a police officer and I do not like people who try and scam others out of money. [redacted] agreed that this was a legitimate business and that he worked through the Department of Education. I later found out that this information was false. Before I found this out the company withdrew $424.00. I contacted the company and requested that my services be stopped and that I wanted a full refund. I spoke with [redacted] in February and he stated to wait 14 days to get a refund. On today 03/24/14 I spoke with [redacted] and she stated that my husband would get his refund back and someone else would contact us about my wife. [redacted] from the HR department contacted my wife and she stated that they do not issue refunds. She also tried to get off the phone with me stating that someone else will call me back. This will never happen because you can never reach anyone. We want a refund and we cancelled and made the request in a timely manner. According to their [redacted] Number 9 states that: The student can cancel prior to be approved for Federal Student Loans and will receive a full refund. My paper work has been cancelled and it was not approved through the Department of Education. I also see where [redacted] lied and stated that we cancelled due to not being able to make payments. He lied about getting charged additional fees along with their payments.Desired Settlement: We want a refund from this company in the amount of $424.00.

Business

Response:

[redacted] contacted my husband and I in January of 2014. I asked [redacted] was this a trick and informed him that I was a police officer and I do not like people who try and scam others out of money. [redacted] agreed that this was a legitimate business and that he worked through the Department of Education. I later found out that this information was false. Before I found this out the company withdrew $424.00. I contacted the company and requested that my services be stopped and that I wanted a full refund. I spoke with [redacted] in February and he stated to wait 14 days to get a refund. On today 03/24/14 I spoke with [redacted] and she stated that my husband would get his refund back and someone else would contact us about my wife. [redacted] from the HR department contacted my wife and she stated that they do not issue refunds. She also tried to get off the phone with me stating that someone else will call me back. This will never happen because you can never reach anyone. We want a refund and we cancelled and made the request in a timely manner. According to their [redacted] Number 9 states that: The student can cancel prior to be approved for Federal Student Loans and will receive a full refund. My paper work has been cancelled and it was not approved through the Department of Education. I also see where [redacted] lied and stated that we cancelled due to not being able to make payments. He lied about getting charged additional fees along with their payments.

Complaint Background:

Product/Service: Student Loan

Problem Occurred: 2/20/2014

Account Number: [redacted]

Name of Salesperson:

Review: I was contacted in the Spring of 2014 to take advantage of some new laws enacted in relation to debt consolidation and student loans. This is something I had been interested in doing but never had the time to act on, so when Student Loan Support contacted me I was eager to participate. They promised me that I would only have to pay one low monthly payment to them and that all my defaulted loans on my credit report would read "paid." Much to my dismay, I am currently under garnishment due to non-payment. They took an initial 395$ from my account at the end of March of 2014 and have proceeded to take 29$ on a monthly basis since then. To date they have taken a total of 685$. I have called them several times with the promise that someone would call me right back, I am still waiting for a call back. I have sent several emails asking for clarification on a few items and have not received one email back that addresses any of my questions or concerns. I have received precisely one email asking for more information from me, information that carries even more of my personal information that I do not want to give until my basic questions are answered. My "account manager" has changed at least 4 times since I have first come into contact with this company.Desired Settlement: I want all of my money back and this company to stop taking money from my account. I no longer wish to have dealings of any nature with this company.

Business

Response:

We resolved the issue with the client

Not only did these people mock me about my problems, while pretending sarcastically that they feel sorry for me. They tried to sell me more crap while doing so.

They decided, unauthorized, to take $200 out of my empty bank account, over drafting it, and getting me hit with ridiculous fees. I no longer have a car, I'm about to lose my job, and close to losing my home, because these people refuse to pay back the money they stole. My direct deposit covered all the fees, which put my bank account at over $-300, but leaving me to wonder how I'm going to pay the rest of the bills. Do these people care? No. They refuse to call back, and then when they do I get bounced from one person to another that have to "talk to their supervisors" about my case.

Give me a break.

You can steal money in less than an hour, but for you to give me my money back you can just pretend like you have no clue, right?

I will let everyone I possibly can know what awful, awful people you are. I hope you get shut down.

Review: I filled out an application for student loan forgiveness minutes later received a call I ignorantly gave my social and dob over the phone and when I asked for information sent by mail she assured me about the company and proceeded to ask for my security question answer I felt very uncomfortable about the entire situation and the A+ rating should be removed! I want a letter stating my personal information is removed from their system and that I do not receive another call againDesired Settlement: A letter stating my information has been removed signed by CEO and assurance that my personal information will not be used for theft of identity...

Business

Response:

We can not help individuals with Student Loan Debt without their information. This individual wants our A+ rating removed because we asked for that information. We do not want business built on bad relationships and the only information we have retained for our records is the name, phone number and email the client contacted us with. We have not retained other information. We do not want to make calls to anyone not seeking our help, there is no point to that and, as requested, we are not going to call.

Review: I was contacted by [redacted] who stated that he worked for Students Loan Support. We talked on the phone on January 14,2014 about consolidating my loans. Before any services were agreed to I asked Mr. [redacted] to not try and steal or trick me out of any money. He stated that they were a legitimate company and that it was okay. I was contacted by Sallie Mae to not pay them any extra money on Jan 20th that this route would not be the best solution because I can get these services for free because the Department of Education would not charge me anything. I immediately contacted Student Loan Support and spoke with Esther and stated that I wanted to cancel my services and that I wanted a refund of the 297.50 plus the $29.00. I never received a call so I called back and spoke with someone else. According to the Cancellation Policy: 9: Cancellation Policy: The Student may cancel this agreement at any time prior to being approved to federal student loan consolidation or any other related adjustment or program and receive a full refund. According to Student Loan Support my loans have not been approved and they would not be approved until the last payment of 326.50 which was suppose to come out on February 28, 2014.Desired Settlement: I feel that this company misrepresented itself because they made me believe that this was the only way that I could get my student loans lowered. [redacted] stated that this was the only way and that I had to do it now to lock in my low rates. I would like my money back from this company. The full amount was $326.50. The payment can be mailed to my home address: [redacted]

Business

Response:

We perform a Service enjoyed by many clients. It remains to be seen what free translates to but this client's refund request was given to Accounting and will be mailed this week.