Student Loan Support

Review: A representative from this company contacted me about consolidating my student loan debt under loan forgiveness for public employees. The representative stated that the repayment would be strictly based off of my income and said my payment would be approximately $400.00 a month. I along with my husband, asked the rep several times on the phone what the payments were based off of. My husband had researched this program prior to speaking with the rep and the programs states that I would have to file my taxes separately to have the payments based solely off of my income. The rep stated that it did not matter that we filed jointly on our taxes and that all I had to do was fax him pay stubs showing my income. The rep stated that the payments would be based solely off this and not jointly fiiled taxes. After the company took $579 from my account, my loans were consolidated with a company called fed loan. The paperwork was not completely filed and the representative lied about how the repayments were allocated. Fed load sent me a bill for over $1200 and advised I was not enrolled in the student forgiveness program. Fed loan advised that the rep was wrong and that repayment is based off of the joint taxes we filed. After days of attempting to get the problem resolved, reps from this company will not return calls. My husband and I have called numerous times and if we do make contact with someone, we are told they will call us back. The reps do not call back and have not made an attempt to solve my problem.Desired Settlement: A full refund is the only acceptable outcome. Not only did this company charge money for a service which is not needed, you completed extra financial problems for us do to your inability to properly complete the paperwork/provide us with the correct facts regarding the program.

Business

Response:

Refund was sent 2-20

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Refund was received on 2/24. I am glad to see it was resolved but it is unfortunate the route I had to take to get a response.

Regards,

Review: They keep taking money from a wrong account.. did it on the 15th of April had to prove they did it.. then I had to pay for them to refund it even after they over drawed my bank account.. then after it was refunded they called me telling me I owed money cause it never hit my bank account.. even after I faxed bank statement and proved it did. Got that all cleared, I thought.. then today I went to buy my daughter lunch for the week and my card was declined. Called my bank and student loan support took money out of my account again.. and now I'm trying to get ahold of someone, nobody will answer phones or respond back to me.. I feel scammed even if they are doing this so they can charge me $10 every time they refund it.. the deal was they take my few if $195 off my credit card then take my monthly payment from my bank.. well they keep taking both my my bank after I have verified credit card and have talked blue in the face.. they assure me that's what will happen and yet I keep getting over drawed.. this place is not helping people with student debt. They r putting me more in debt and I think either they need shut down for running a scam. Or get their priorities together so they stop hurting people financially..Desired Settlement: I want my money refunded asap so I can try to get overdraft fees removed. And I don't want charged again for them refunded it.. then I either want out of this program or I want them to do what they are supposed to do.. stop taking money from my bank account when I have told you I dont have enough in there.

Business

Response:

We thought the Client reported that the file was completed.

Review: When I was contacted by Student Loan Support I was told that they work through the government and would service my loan, replacing my current loan servicer SallieMae. I was told that another department was currently investigating SallieMae so it would be better to switch over to them and that once I switched, I would be working through my account manager from Student Loan support for the remainder of my years paying off my loan. Included in the fee for them to consolidate my loans was a $29 fee to be paid to Student Loan Support each month for the next 162 months. Once I investigated more I saw that all the information they quoted me was incorrect so I cancelled my account and was then billed $197 from my checking account. I called to get this fixed and I was told by Stephanie that they had nothing to so with my loan and were only involved with submitting an application and then would have nothing to do with any of my loans, so I could not get my account cancelled or be refunded after I had already cancelled the consolidation through them. She also informed me that they were only a third party business and were not connected with the federal government, completely in opposition to what I had been told originally.Desired Settlement: I want a refund of $197 for the cancellation of my account and to not be charged again by this company. I also want my account to be deleted from their system once that is complete.

Business

Response:

We cancelled our services and issued a refund.

I found out that the company is not needed and that this is just a 3rd party solicitor. I was given a contract and was later told that $395 would be taken out of my account then would incur a 29.00 maintenance fee for 120 payments. I feel like I have been taken advantage of. I no longer wish to continue any service with this company. I have contacted multiple agents that call me asking for more information which I provided and they continue saying that they haven being able to get the right load program for me. I want my money back that was taken from me. They have taken $627.00 from me for nothing. My application hasn’t even been completed yet. Desired Settlement: I would like my money back via check, and the contract to be voided. THIS HAS BEEN A NIGHMARE FOR ME. THIS IS A CORRUPT, UNNEEDED SERVICE THAT FEEDS ON THE FEAR OF STUDENTS. I AM DISAPPOINTED BY THEIR LACK OF BUSINESS ETHICS. I WANT MY MONEY BACK AND I WANT EVERYONE TO KNOW THAT THEY CAN CONSOLIDATE THEIR LOANS WITH OUT A THIRD PARTY!!!!

Review: I cancelled membership on sept 2nd and also have confirmation and they charged my card on sept 4th...I was verbally told and walked through papers to sign stating that the first payment would not be right away, and they still charged me and refuse to give a refund when I didn't recieve any services.Desired Settlement: $29.00

Business

Response:

Her refund request was granted and Accounting will process refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: This company is a fraud. They have been taking my money out of my bank account for over a year for services in helping filing and keeping my student loans from default, yet my loans have been in default almost 6 months. They have never answered the phone, avoids my phone calls. When I do get an answer, they are rude, has threatened me, and refuse to stop payment for services not rendered. They have problems with everything- Sales issues, billing issues, product issues, warranty issues, contract issues, customer service issues, etc. Just all of the above. There is one particular person named [redacted], who has threatened to sue me and ruin my credit for trying to stop the services they absolutely never render. FRAUDS, FRAUDS, FRAUDS! If a [redacted] or close combination of a number calls you, DON'T ANSWER. DO NOT DO BUSINESS WITH THEM. RUN! Call them frauds to their faces and hang up if you answered. Do not give them your info. YOU WILL BE IN A FINANCIAL NIGHTMARE.Desired Settlement: I want a refund of my money and I want them to let me out of the contract, since they are the ones who breached it in the first place. But, you really cannot breach anything if the company themselves are fraudulent. FRAUD COMPANY WITH FRAUDULENT BUSINESS PRACTICES. I want my money returned, this fraud company to never bill me again, and let me out of whatever contract I was tricked into signing.

Business

Response:

She spoke with us regarding the recert, she was actually extremely friendly. She was working with her loan servicer directly and stated she didn’t receive the reminders for recert. We asked her to look in her junk/spam folders and explained the Perm Standard and how the recert can be doc prepped as a payment reduction to get everything back on track.The client was thankful but explained that she already had the loan servicer process everything. She just wanted to discontinue services and was requesting that the $29.00 fee in processing from 2/2 be refunded as soon as we showed it clearing.We ended the conversation with a refund of $29.00 to process for Feb fee.

This company is only invested in deceiving people who are already burdened by debt. The lesson learned (since I cannot get refunded for my aggravation) is to thoroughly investigate before giving away my money.

Review: I contacted student loan support so that they could help me with my loans and lower my payments. But after I found out I was told lies about how there are ways you can get the services for free. Another reason I was asking for a refund is because I set up two payments with them thru paypal - the first one came out thru paypal and then the second they didnt even care to send me the link for paypal and took the money out of my bank account (which I was not using to make the payment) causing my account to be overdrawn causing me to pay the bank fees. I called them and wrote emails stating I wanted a full refund because I do not need to pay to have this done. It states in the papers that I can get a refund before anything is processed and nothing was processed. I was told it was against the law for them to give me my refund. I was yelled at. I was told I was not doing my part in this by letting them do their job because I was asking for a refund. I was told there was no refund. I was told I had to keep moving forward with them because there was nothing else I could do. They were very rude the whole time on the phone. I have all the proof asking for the refund and yet no one is acting on it. So then after all this I gave up because I didnt know what else to do. I asked for this refund back in April. It is now August. It was to my understanding they had my loans and I just found out they do not have my loans. I just got a call last week and I told the lady what happened she had someone higher up call me- which he did. I told him I wanted a refund. Hes just trying to push me to stay with the company. Then tells me if I was to get a refund I would not get all my money back. It does not state this in the papers. I also have been paying a monthly payment for my account with them that doesnt even have my student loans in. I have not heard from them for over a week now since I wrote an email stating I just wanted a full refund. Ive called everyday and get nothing.Desired Settlement: A complete refund of my money $600.00 and monthly payments that total to $145.00

Business

Response:

The refund was sent.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Last month I came across Student Loan support and input my information. Immediately they contacted me and the service representative asked me a few questions about my student loans. I gave her personal information about my student loans and personal identification. I was told that the business received an A in the Revdex.com. When I checked to see if this was true, I realized that the representative was misleading about their business. Immediately I began to regret giving her my personal information due to her dishonesty. I also saw the plethora of complaints with this company. I would like for all of my information to be removed from their database to ensure my identification and security.Desired Settlement: I would like for all of my personal information to be removed from their database to ensure my identification and security.

Business

Response:

Client information has been removed except contact reference.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: This company has told me from the beginning that they are a Loan Consolidation place who consolidates my loans and that my loans are being paid off little by little every month by me paying a low monthly payment. That is a LIE! I have so far paid at least 400$ to the place and I contacted the Board of Education and they have not seen one cent of it! Nor has my loan been on any kind of consolidation. I have basically been scammed and taken for a fool!Desired Settlement: I would like all of the payments that I have made returned back to me.. I payed two payments of 197.50 in March and then a payment of 29$ every month after that ending the 10th of July. So 4 payments of 29$. I also would like my name and any information to be erased from their system!

Business

Response:

We actually submitted her file but she also sent Fed Loan information and it confused the whole process. We reached the client and will not proceed to help. The problem here is the Government does not immediately acknowledge receipt of files so that their phone support can not help.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Thank you, I got it.. I don't find it satisfactory basically because they lied. I never sent my information to another company called FedLoan.. I have no idea how they got my information and then my rep [redacted] told me that they work directly with Fedloan and gave them my information. I have the emails to prove. And the Department of Education still has said they have never received any payment from me which Student Loan support was saying that they did. So I'm basically out 500$ and they won't give it back and it didn't go anywhere. I was scammed and want my money back so I can actually pay my school loan!

Regards,

Review: Student Loan Support said that they were the only way to consolidate my student loans and lower my monthly payment. After finding out they had lied to me and found I could get this service for free through my student loan company, they had already charged me $395 and have charged me $29 a month so far. Some one from there company was suppose to contact me back and I have not heard anyrthing from them. They have sent emails saying they tried contacting me but I never had missed calls.Desired Settlement: I would like my $395 and $29 back that they charge me every month and all my personal information be removed from their service

Business

Response:

Her loans were consolidated. We need her to call us so that we can understand why she thinks we would refund her for our services.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appearI am not satisfied because they said they were the only way I could consolidate my loans and needed to pay them and pay them every month after talking to my loan company they said this is not true and I'm not going to pay my loan company each month and them each month

Regards,

Review: I completed an online form from a link in a Facebook advertisement to get information about forgiveness of student loans or at least temporairily lowering my student loan payments. I was contacted right away by a representative named [redacted]. He asked for information regarding my situation and told me I qualified for a program that would forgive my loans right away. We needed a PIN to access my information on the federal student loan site, which he applied for (something I now know I should have done myself). It would take 48 hours to receive the PIN and we set up a time for him to call in two days. I received an e-mail saying my new PIN was available, but the PIN itself was sent to him, not me. I did not receive the follow up phone call as promised. I have since left two messages on his direct line, sent him two e-mails, attempted to contact someone at the companies main number (no one answers at any time of day and voicemail is full), and sent a message through their Facebook account. I have not received any response from SLS.

Going on what he said, I have done my own research on the Public Service Loan forgiveness program. This program does not go into effect until 2017, which means it would certainly not provide me with immediate relief!

This is a company that is deliberately committing fraud. They collect personal information by giving fraudulent promises. I trusted this company because their site said they had an A+ Revdex.com rating and several other certifications for online business practices. They also had positive reviews, which I am now skeptical of.Desired Settlement: This "business" needs to be shut down immediately. They have my SSN and fortunately, I have the ability to do a free watch on my credit for identity theft. Others may not have that ability and this organization if NOT to be trusted.

Business

Response:

We are checking with Marketing - this person did not engage us.

This company has done nothing but help me with my situation and make me feel so much better about repaying my student loans. I completely disagree with the complaints on here. The person I have been dealing with is great at getting back to me when I have a question. Everything they said they were going to do, they have followed through with, and I couldn't ask for more. I wanted to wait to write a review until all of my consolidation was finalized and it is. I have a really good payment now and I don't feel so overwhelmed with my student loans now. Thank you guys for everything. Looking forward to working with you through the years and can't wait for my forgiveness!!! (-:

Review: I came across Student Loan support and contacted an Account Manager. The representative asked me a few questions about my student loans and said they can consolidate Sallie Mae loans for a small fee. I gave her personal information about my student loans and personal identification. I was told that the business received an A in the Revdex.com and they were directly affiliated with the US DOE. When I checked to see if this was true, I realized that the representative was misleading about their business and affiliations. Immediately I began to regret giving her my personal information due to their dishonesty. I also saw the plethora of complaints with this company. I would like for all of my information to be removed from their database to ensure my identification and security.Desired Settlement: I would like for all of my personal information (social security number, any identification numbers, etc) to be removed from their database to ensure my identification and security.

Business

Response:

We removed all information except name and number for reference purposes.

Review: I was contacted back in January of 2014 by Student Loan Support informing me that I was eligible for the Student Loan Repayment Plan and based off my income and family size I now could pay a lower monthly amount to my student loans. I was asked to pay a fee bringing my loans current of $350.00 before I could qualify for my lower monthly payment of $29.00 a month. I since March 2014 have been paying $29.00 a month through Student Loan Support. I was informed that this payment was to be going to my actually Federal Student Loans based of my income. I have been contacted this week from Student Loan Support and they have informed me that the $29.00 a month is NOT going to my student loans and is actually a maintenance fee to their company.

All charges to Student Loan Support have been misrepresented and not charged in the agreement that was originally discussed. I have notified by email that I expect no further charges to my account and that any charge that was not put directly towards my student loads be refunded in full.Desired Settlement: I expect a fully refund from Student Loan Support for all charges taken from my account and paid to them that were not used properly as agreed. I have requested from my bank institution a copy of all transactions with Student Loan Support and have since closed the bank account associated with this company.

Business

Response:

The signed agreement discusses fees and he signed in the areas discussing fees.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I was contacted by [redacted] with information about consolidating my student loans.She received my information from someone other than myself.I was told that I would pay a one time fee of $195 that was broken into two payment of $97.50. I was also told that I would be paying $29 a month that would be applied directly to my student loan. I asked many times to be sure there was no confusion and [redacted] confirmed. I reviewed the packet that was emailed to me and it showed I would be paying $29 monthly and the one time fee of $195.A week or two later I was contacted by [redacted] again. She told me that Department of Education had made some changes and that I would be paying $39 a month instead of the $29. Once again I asked more than once to be sure that I would just be paying $39. She confirmed. On the 8th of May I was charged $29. I was surprised. I was never told anything other than the $195 was going to be taken out of my account. I called and was hung up my first attempt. Second try I was helped by [redacted]. She did all she could and transferred me to [redacted]. She told me there was nothing they could do. I would continue to pay them $29 a month. I asked to speak to a supervisor and was told he was busy. I asked that he call me back. When he called he informed me that I would be paying them $29 a month and $39 for my loan on top of the $195 that I already paid. It went from $29 a month to $39 a month and now $68 a month. I'm paying $75 a month now. Doesn't make sense to pay $195 to only pay $7 less a month. Especially when $29 is going directly to them and it will take me for longer to pay off. He told me there was nothing I could do for 12 months. I could just not continue with them.Desired Settlement: The total amount I paid $224 and I do not wish to continue with their services.

Business

Response:

The client's file was submitted and completed. She will have to revisit the Program yearly herself and we have cancelled any future agreement to perform work for her. We do not know why she is confused that she has to pay the DOE for her loans. She incurred a debt to the DOE, we prepared documents for her to address that debt, we charge for our services and the Doe charges for their loans. It is that simple.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

My loan consolidation was not completed and I continue to pay my student loan lender. I was never told that I would be paying them any money monthly so I never should have had that charge of $29 taken out of my account. They sent me one set of paper work to sign I reviewed and signed then a few weeks later another set that I was told only increased the payment of my student loan $10.They had altered altered the documents more than that. They added a monthly fee in there. I have spoke to a supervisor to get this resolved and he refused to help. I even asked if they could go back to the recorded conversations and they would be able to hear how I was completely mislead. He insists that they stick to a script but I don't understand how people telling me about childhood vacations is part of the script. They contacted me more than once to get me to consolidate my loan. They were very pushy and would call more than once if I didn't answer and even went as far as calling my husband. My loan was not consolidated and in the paperwork it states if I'm unsatisfied I will recieve a refund. I want the two payments of $97.50 and the payment of $29 refunded to me.

Regards,

Review: I was contacted by Student Loan Support on June 20, 2014. At that time, I was informed that they could consolidate my student loans and get my payments down to a more reasonable monthly payment. They rushed me through a contract telling me where to sign, and did not give me ample time to read it thoroughly. The rep explained that I would need to pay 2 payments of $275 and also pay $29 per month for the 120 months, at which time, I would receive public loan forgiveness. I completed all the requests for my pertinent information, including pay stubs, and then did not hear back from them for weeks. I contacted them several times, without receiving calls or emails back. I kept calling until someone responded to provide me with updates on my loan consolidation. They repeatedly blamed my current lender for the delay. They also informed me NOT to pay my loan because it would be consolidated with another lender very shortly. (Originally, I was told by the end of July. Didn't happen!) After 4 months of dealing with these people, I decided to contact FedLoan Servicing myself. They had record of the "borrower" calling them previously to inquire about my loan, but I had never called them until this day! SLS had called them, acting as if they were me, and FedLoan reported they had no idea about SLS, and if they had they would not have been allowed to discuss my personal information. Also, in this call, I found out that my application for the Income Based Repayment Plan had expired; only lasts 90 days. SLS denied that this application could expire. My loan was finally consolidated after 4 months of my calling and emailing them to prompt them to do what they had promised, and after months of misinformation/no information. I sent them a letter to cancel any further services and request a full refund. Then, I received a phone call from the supervisor, who argued and yelled at me through the phone. I am waiting to hear back to learn if they will refund any of my money.Desired Settlement: I would like Student Loan Support to provide me with a full refund, as well as, remove all my personal identifying information from their database.

Business

Response:

Reviewed file, it seems client received what they signed up for regarding consolidation and the next phase would have been for PSLF certification, but she is upset with the contact rate. We cancelled further services and gave her a partial refund so that we are not responsible for the file she will now have to maintain.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I began working with student loan support about 2 months ago. They have helped me complete my enrollment into a student loan repayment program that I can afford and they have been very pleasant to work with. I tried to work with [redacted] on my own and they would not help me at all lower my payment. I also tried to get enrolled into the IBR program directly through the department of education, but they told me my payment was going to be ridiculously high. There was no way I could make my payments and I was told that I couldn't put them off any longer. I was referred to this company after they helped a friend of mine and so I have them a call. The guy I talked to on the phone was really helpful and finally answered all of the questions I had about this program. His name was Kevin. I signed up through him and after about 2 months everything is complete and I am making a lower payment that I can afford. I have to admit that I did think this was too good to be true at first, but I'm glad that didn't stop me, because I avoided a huge mess with going into default on my loans. I have referred a few friends to them and I will continue to do that. I would definitely recommend giving them a call if you have student loans.

Review: [redacted], a senior account manager, has been contacting me for a long time about consolidating my loans but has been asking for almost $500 extra to do it. I have recently learned that these loan consolidation companies can not approve of the consolidation but use this as a scam to get the fee. [redacted] has my social security number as well as my husband's, [redacted], and went into our FAFSA. I am not comfortable with him having all my information and would like it to be deleted from his system.Desired Settlement: Remove all my personal information, as well as my husband's ([redacted]), from his system and not contact me further about consolidating my loans.

Business

Response:

We removed all information except name and phone number for reference purpose.

Review: I recently discovered that this company has been scamming people. I called this organization to request a full refund to which I am entitled. The first representative, [redacted], proceeded to interrupt me and even laughed before placing me on a long hold. I asked to speak with her supervisor to which she responded, "I am the supervisor." After placing me on another long hold, [redacted] comes on the line and also laughed at my request for a full refund. He eventually disconnected the call. This is after I explained that I am legally entitled to a full refund from this organization.Desired Settlement: My desired outcome is a full refund of $482.00 from this company.

Business

Response:

Client consolidation was completed and she has been approved for the IBR at $0. She hired us for a service and and we completed that service. She read about scams and thinks the internet is her proof.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This company failed to tell me when I signed up that the money I paid was for the application process only. They led me to believe that all of it was going towards the amount of the loan that I owe. They told me that I needed their help submitting the application for me to qualify for student loan forgiveness.

Regards,