Subway

I received your letterThis morning the $sign was removedThank you for bringing this to our attentionThis will help with any confusion the person may have hadPlease respond so that I know this has
reached you without any issues.Sincerely,
*** ***Subway manager414-212-

*** was offered money back or food replacementWho hasn't ordered a pizza or other carry out food and got there to find it wasn't ready? He came at 3:when we had a little after school rush he only waited a few minutes

This experience has been terrible and as a customer I am extremely disgusted with the service I receivedI went into the subway in the Pelham Bay Area and the gentalmen making the sandwich was so busy on the phone and not paying attention and taking his time making the meal for my sonWhen I asked the man nicely to please pay attention and to get off his phone all he did was take it off speaker and continued to speak on the phoneI then asked to speak to a manager and he said "he is in the back"A woman came out and I then asked her where the manager was and she pointed to the gentalmen we were having the issue with and said "he is the manager"I then asked him for his name and a number I can call to complain and he replied with "bye ma'am you can leave now goodbye and get out"I am not an ilmannered young woman nor am I a disrespectful person who has issues with anyoneThis is not the way people should be treated nor is it okay to be on your cellular device while dealing with customersIt was beyond rude and horrible customer serviceOn the receipt it's say "served by M" with a host ID number of ***I am not sure if that is the information of the gentalmen that we had this encounter with however he refused to give me any further informationI am truly apauld

This company is a bunch of hacks They have very pushy salesman that call with "ONE JOKE" and lie about having a trade show cancel and having to liquidate all their products I purchased key chain flashlights from them and they threw in the "executive engraved pens" for a small fee The pens were not executive or engraved They were cheap plastic pens that twist to engage with a printed logo on them Certainly not what I was promised
The salesmen are incredibly rude They have been asked numerous times to stop calling my business, however they continue to call from a blocked or private number They have threatened to place defamatory information on my product after I told them I was not interested in doing business with them again They have called and requested to speak with "the old dog" and when asked if it's Stellar Graphixs calling they hang up
I have made it very clear to several of their salesmen that I have no intention of doing business with them ever again because of how rude and disrespectful they are
I understand that sales is a cutthroat business, but this business is a bunch of hacks and should not be permitted to prey on others and disrespect their customer base the way they do Their products are cheap, not as promised, and their staff is incredibly rude and disrespectful

If we are not able to receive an apology on behalf of the business owner and his employees, we would just like to notify potential ? customers of their bad business practicesIf requesting a refund for the drinks and sandwich that was ruined is necessary to do so, then we will request a refund

CONSUMER RECEIVED A REFUND

Hello,We apologize you are having an issue but there is already a request with your bank to refund you as you already know? Thank you

We apologize you are having this issue.? Per your message you stated you have called us and spoken with us directly in which we have helped you over the phone, by sending trouble shooting videos, and offering free parts.? We have also offered for you to return the bike to us as you
mentioned you did not mind driving to our location.? To be honest we are surprised you opened a complaint because even from your own words we have offered a refund if you return the dirt bike, we have given support, have offered free parts, and the dirt bike is brand new.? We do apologize for the inconvenience you are having but again we are still offering parts as we always have on this issue

VTB has been in touch with the customer and while we both agree that this issue was caused by human error, we are not able to agree upon the final outcome.  The brand of tub the customer purchased over the VTB website is a brand that is not warehoused at the VTB warehouse rather it is...

shipped from the manufacturer’s warehouse directly to the customer.  The order was placed on 1/12, processed on 1/15 to the manufacturer and the manufacturer advised same day that this model of tub had been discontinued, apologized for lack of notification and provided the new model number that was available.   The new model is twice the price of the original so one of the VTB sales reps and the manufacturers sales rep worked together to find one of the original models at another retailer or a suitably priced alternate tub.  Unfortunately after a few days of communication both lost track of the order, resulting in our customer not being notified that the model was no longer available until the estimated delivery date.  Understandably the customer was very upset which resulted in this complaint. The customer has asked that her additional expenses be reimbursed as she had already scheduled contractors and to keep the project on schedule, a new more expensive tub was ordered from another retailer. Vintage Tub & Bath advises our customers via the Order acknowledgement that ship dates are estimates only and we recommend that contractors, plumbers etc., are not scheduled until the product is delivered and inspected.   The full purchase price was actually refunded prior to the complaint being filed, per our records.  While VTB did not agree to the amount that customer requested, a $200 Gift Card was offered but declined by customer as she did not feel that our website offered product that was contemporary enough for her project.

We apologize you are having this issue.? Per your message you stated you have called us and spoken with us directly in which we agreed to replace parts that were damaged from shipping.? This is a responsible / process we would do for any customer that experienced damage from
shipping or storage.? What we have found by looking at your order is that a request was submitted by us to send out new parts and we were unaware you did not receive them.? It is not our policy to take damage claims through a 3rd party but due to the fact we were already doing this and that it is a process of ours to replace damaged parts we will send out another set of new parts? ? Unfortunately, when checking our records, we do not see any text messages or live chats from you regarding this issue.? We do apologize for the inconvenience.?

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello,We investigated the account and sent proper validation to the customer that included a signature card that acts as a contract, along with the account history.  We redacted most of the account number to protect the customer from any potential fraud.  Also our client makes the hand...

written notes on the original account history to show the proper accounting.  The year of this history is at the top of the page.  We are not told how the account is initiated however, most of the time it is directly in the branch.  If the customer feels there signature was fraud then they need to contact AAS for details on how to handle the account.We encourage the customer to reach back out to AAS for more details. Thanks,

Vintage Tub & Bath received an email from customer on 12/22/2015 asking for an RMA ( Return Material Authorization) to return the mirrors because her husband wanted one large mirror rather than 2 small mirrors. Vintage Tub & Bath issued the RMA and emailed her the Return information, which...

included the instructions to inspect the product thoroughly because we do not refund for product that arrives back to us damaged.
The product was inspected by our Returns dept. when it was received and found to have damage to the finish, consisting of missing pieces of frame and scratches. The Returns dept. notified our CS dept. on 1/4 to notify the customer that we would not be issuing a refund due to the damage. If customer wanted to have them returned to her she would be responsible for the return shipping or she could file a claim with the shipper that she contracted with to have them returned to us.
When customer was notified via email, she claimed she had called us to report the damage and that is why she wanted to return them, that she received them in that condition. We searched through all the recorded phone calls for a call from her phone number but were unsuccessful in finding one. When we sent the original email trail showing that she had emailed us for the RMA and her reasoning, we then received this complaint.
In an effort to avoid situations such as this, Vintage Tub & Bath sends detailed instructions on how to return items with each RMA issued. Advising customer to inspect them prior to return to be sure that the product is free from visible defects.
If the product had been delivered to customer in that condition, it should have been reported to us within 48 hours of receipt. Doing so would allow us to file a claim with the supplier and the supplier would have sent prepaid return labels to have the product returned at their expense not customers. There was no mention of damage or blemishes by customer when she requested the RMA to return for refund. Even when the RMA document was sent with the instructions, the customer did not advise that the product was damaged or had any blemishes.
Customer has been advised that we will keep the mirrors for 30 days, to allow her to file a claim with her shipping co. for the damage in hopes that she can recoup the funds from the shipper. We have not been advised that she has filed a claim with the shipping co. as of yet.

My only question to them is: How can they be sure it was not shipped in that manner, as they do not take pictures of the shipping process? Yes, they may have standards that should be followed when packing items, but can they really be sure that the item was not shipped as they received it. Unless they take pictures of every shipped item  the answer would be no. I do however take responsibility in not checking the item thoroughly, but I knew it wasn't going to fit and needed to exchange the item, I did not realize the company would be so hard to deal with. Very disappointed in this product as well as the company.
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

We did not pressure the client to purchase the medications through our facility. Terramycin, the medication in question, has historically only been available in veterinary facilities. We were not aware that the medication was available through your local pharmacy. Our office closed at 2:30pm on...

Saturday and you called us at 3:30pm to discuss your concerns. I returned your call immediately (after hours), discussed that I would be happy to refund you the cost of the medications (which local pharmacies will not do), and would call the medications in to your pharmacy of choice. It is true that we do not call medications into local pharmacies on the weekend, which is stated in your welcome packet during your first visit at The Animal Eye Institute.-[redacted]

Vintage Tub & Bath remains steadfast that the product customer purchased for $2.99 was in the Clearance section of our website.  This section has a disclaimer on the bottom of each page, that was present when customer ordered her tiles, advising of limited quantities, etc. as posted in the original response.  The items in the Clearance section are priced for quick sale to prevent carrying over the stock.  The tiles are also listed on another page for the regular sale price.  We tried to make an offer to sell the remaining items to the customer at a reduced price, to no avail.  Vintage Tub & Bath has not changed our position on this issue.

Revdex.com:At this time, I have not been contacted by Global Financial Services regarding complaint ID [redacted].Sincerely,[redacted] I did receive a call from a mediator to resolve this issue but not reguarding the Revdex.com issue.  They said I needed to pay in full and that if I...

did not pay or make arrangements that they were going to serve me legal paperwork and that I would have to fly to NY to go to court and pay attorneys fees and would owe more money than what they say I already do.

Initial Business Response /* (1000, 5, 2015/08/27) */
Hello and thank you for the opportunity to respond to this complaint. I do wish I had a bit more time to gather the facts as we only received this complaint yesterday, [redacted]
First please let me say that we did try to stop the mail...

delivery to Mr. [redacted]'s home. Initially our attempts were unsuccessful for several reasons. Our agent [redacted] was using a direct mail servicing company and it was difficult to have his address completely removed from all mailing lists. These companies generate their mailing lists from public records according to a map grid or geographic area. It took several attempts to clear his address. Also, several of the mailing pieces were already in the queue for delivery and we were unable to halt the delivery to an individual address.
Let me also state that at no time was an HOA list ever used to gather addresses. [redacted] was simply mailing to her own neighbors using a geographic list generated from public records.
I would like to comment that it seems like a bit of an over reaction by Mr. [redacted] who might have just dropped the unwanted mail into a recycle bin. It also strikes me as odd that someone who works at a company with which we do so much business would be so determined to file a complaint and wish my company such harm. [redacted] has an A+ Accreditation with the Revdex.com and has been in business for over 33 years. To my knowledge we have never had a complaint filed. In addition, [redacted] is one of the most professional, ethical, and honest Realtors in all of [redacted] I can attest that she respected Mr. [redacted]'s requests and did attempt to stop the deliveries, but his manner became so irrational and threatening that [redacted] came to feel harassed by him. [redacted] has every right to mail to her neighborhood and many other Realtors mail to the same homes. [redacted] and [redacted] have done nothing wrong or unethical. It is a standard and common industry practice to announce newly listed properties or recent sales through mailings of this type.
Here is a timeline of the events which led to this complaint:
On [redacted] received a chain of texts from a phone number of XXX-XXX-XXXX. She replied and he asked how she got his info. She replied that it was from public records. He responded to request "No further contact even if public record and place me on all of your do not call and mailing lists."
"Any further contact will be considered as harassment and action will be taken with the appropriate entities."
[redacted] had her assistant contact the direct mail company to have him removed, but the process took several attempts. It can take up to 30 days for them to remove a name. She also uses 3 working lists with this company for different direct mailings.
Then on [redacted] received the following Text from the same number: "I've requested to be taken off your mailing list in the past yet I still receive your unsolicited mail. Please comply immediately or further action will be taken. STOP mailing me JUNK!!" "Please confirm receipt and compliance!!"
[redacted] did not respond as at this point because his tone was so threatening and she was starting to feel harassed as this person lives in her own neighborhood of only 46 homes. She again asked the direct mail company to have his address removed from the mailing lists and thought it was done until [redacted] when he started harassing her again. She received a text from XXX-XXX-XXXX demanding that she comply with the request to have her STOP sending unsolicited mail and threatening a complaint against her, based on her "non-compliance and unethical practices".
Coincidentally, on the date following the above text exchange, someone committed identity theft against [redacted] and used her name to request numerous online products, services, and other unwanted items, resulting in dozens of phone calls and email solicitations. The coincidence is so striking that believe that [redacted] committed this unlawful act.
In conclusion, we hope and believe that Mr. [redacted]'s address has successfully been removed from all of [redacted]'s mailing lists; however, the mailing for [redacted] was scheduled several weeks ago and it is conceivable that one more mailing piece could possibly be delivered (We sincerely hope not). We have respected Mr. [redacted]'s wishes and attempted to abide by his requests. We have done nothing wrong or unethical. We regret his inconvenience.
I would appreciate it if Mr. [redacted]'s complaint not be posted online as his accusations are groundless. He is acting irrationally and he only wishes to inflict harm. He is accusing [redacted] and my company of criminal activity while none has occurred. We consider this to be harassment.
Sincerely, [redacted] Managing Broker, Kentwood City Properties.
Initial Consumer Rebuttal /* (2000, 9, 2015/08/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although I accept the response from the business and believe that my name has successfully been removed from all third-party companies, I don't appreciate how Mr. [redacted] has now turned this around to portray me as the one trying to cause harm to his business. My intent, as a consumer exercising his rights, is to simply stop receiving unsolicited mail. By no means is my request irrational or an over reaction. Had this been my first request, sure it would be an over reaction, but after 4 attempts and no positive results, next steps were taken. His company has every right to solicit my business and send mail, but they also have to commply with my rights and request to be taken off a mailing list, this too is not an irrational request.
I take offense on the identity theft comment/situation he described, but appreciate his revision to have it state it to be his personal view.
Like I said, all I want is for his business to comply which I am confident he has complied with based on his comment. I am well aware of a 30 day waiting period for my information to be scrubbed and can respect that any mailings will continue through September due to timing issues and constraints with a third-party company, but I would not expect anything further after that.
I am not familiar with Revdex.com policies and procedures, but like I said my intent is not to harm his business, his image, nor his Revdex.com rating. Therefore, if the Revdex.com has a practice to publish this complaint, I would request an exception be made so that this is NOT published since I believe we have come to a resolution which I am in favor of which is that I will not be contacted by his company in the future, after the 30 days has elapsed and to add some room for error let that date be October 1, 2015.
Thank you for your help in this matter.
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have purchased 2 Bathroom mirrors, on December 13, 2015. After the items arrived, I did open one box, and I did not like it. The wood frame did look perfect and smooth. I did return within 30 days of the purchase, with the original box, exactly how it did arrived it. I did pay myself for the return shipping. Now the store is telling me they won't do a refund because the wood frame is not right.Desired Outcome: Received the full price back.