Subway

Business states that they would like to apologize to this consumer. Business owner was not aware of the situation until they received the phone call. Business will address the staff and students regarding the matter so no further individuals are affected by this.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
"we have offered to sell a new tub hull at a greatly reduced price. This offer will still be honored if he chooses to accept it."They have not offered a new tub at greatly reduced price. Nor can my family afford to purchase another tub, let alone pay a plumber to install it. We already are under significant financial hardship from the cost of replacing the sanitary line to our only bathroom. We were without bathing facilities for a month and preferably would like nothing to do with plumbing work in our home ever again.It makes no sense to me that they claiming to offer to discount a very expensive tub when all I want them to do is pay for a defect to be repaired which would should cost them less.  
"In acrylic tubs, the defects are cracks in the acrylic and those cracks do not form circular holes that show a clear point of impact with a straight edge running through the center"The defect isn't a straight line it's like a tadpole and worms into and upward on a curve to the left into the material in a little termite like fissure. The edges aren't pushed in, they are smooth layers like a sandstone to the touch. It's not a regular shape or channel.The defect is on a vertical surface and the opening is upward from the bottom of the tub. It's very difficult for me to get a camera angle into and I cannot imagine any sort of tool could get at that awkward angle or alter the surface of the material the way it looks. I've attached another photo trying to show the inside of the defect. All I want them to do is honor their warranty for a repair. They've commendably done so by sending replacements for two other faulty parts to the shower riser and curtain ring (which to our dismay had cracked & leaked, and has the fasteners rust within a month of ownership) and want them to do the right thing with the tub as well.I did business with this company because I expected them to provide a better experience and product quality than a big box retailer and I'm disappointed to have to be going through all of this to have things be right.
Regards,
[redacted]

The account balance was taken to a zero balance as explained by the customer.  However, another transaction caused the account problems.  Due to privacy concerns I cannot give any detail.  If the customer calls our office at [redacted] we can explain in detail.  Also, part of...

that discussion can include asking the client for a settlement.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: again, there were NO limits placed on the site or on my order. Vtb sold me 60 and, again, a forensic accounting of the website for the day prior, day of, and day after sale will prove what I have said is truth.  They had the tile to send me but, as leanness stated on the phone, they weren't making enough money at 2.99 so they were raising the price after the sale. This is bait and switch at best and fraud at worst 
I am rejecting this response because:
Regards,
[redacted] And [redacted]

Our office cannot listen to the call or resolve these issues.  The customer would have to speak directly with the bank.  We can help with communication to the bank, if the customer calls our office.  We can also explain in detail the account. However, as previously mentioned we cannot discuss account particulars in this format.

Hello,We have responded to this consumer via certified mail that was dated 4/12/2017 and signed for 4/17/2017.  This letter outlined the account details and action to be taken.  Please review the letter again.Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

We are responding to this via certified mail to the customer.

Initial Business Response /* (1000, 9, 2015/09/21) */
The customer brought in the part and asked us to remove the bearing race. the bearing was actually seized to the shaft. He was after breaking 2 pullers on this we told him that it would need heat and he said he was fine with that. He also...

further told me that he sucked a chain up into his snow blower, that's what caused all the damage. This customer was not even charged for the time that we spent trying to remove the race. We also tried contacting the customer to see why he contacted Revdex.com about us and he hung up on us twice. The part was already destroyed before we even did anything to it, we only tried to help, we told him up front that if heat would not remove it, the part would have to be replaced and he was ok with that!!!
Initial Consumer Rebuttal /* (3000, 12, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] after examination by [redacted] technicians the business was found to be negligent in the matter and [redacted] has paid for the part broken. I dont wish to have any other dealings [redacted]
Final Business Response /* (4000, 16, 2015/10/06) */
[redacted] the only reason why [redacted] has replaced the part was to a (good will) claim to try and make this go away for the 2 of us. [redacted]
Final Consumer Response /* (4200, 18, 2015/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted]

Received a call from the business stating that they will be sending us a money order for $6.52 to forward to the consumer.

Vintage Tub & Bath has attempted to contact the customer to review the issue but have not received a return phone call.  VTB provides verbal and written communication to our customers advising them of their responsibility to check their order for shipping damage and accuracy within 48...

hours of receipt.     The bold print below is included with the delivery instructions for all [redacted] Freight shipments and every order that is shipped [redacted] Freight is sent the instructions.    Failure to notify VTB of damage and shortages on any and all orders severely limits our ability to file claims with the shipping co’s to recoup the lost product or monies associated with the damage.  Although the customer did not notify us within the required time frame, we have refunded the purchase price for the new faucet as requested. FAILURE TO REPORT MISSING OR DAMAGED ITEMS WITHIN THE TWO BUSINESS DAY TIME PERIOD SEVERELY LIMITS YOUR RIGHTS. VINTAGE TUB & BATH DOES NOT ASSUME ANY RESPONSIBILITY FOR ITEMS NOT INSPECTED WITHIN TWO BUSINESS DAYS AFTER DELIVERY.

I have reached out to speak with the customer but have not heard back as of yet.
The customer did receive their order via motor freight on 10/20/2014 and the sink top was damaged and they thought that they had received the wrong pedestal base for the sink but the only picture that was sent was...

a picture of the broken sink. The customer correctly noted the damaged sink on the delivery receipt with the driver at the time of the delivery.
10/29/2014, 9 days later, the customer called to report that the toilet bowl and tank did not match in color and they did not receive a very large number of products that were included with the shipment per the supplier.
Our claims notations indicate that pictures were requested of the color differences in the toilet bowl and tank but were not received.
The customer did send a copy of the delivery receipt in an attempt to prove that they tried to refuse the shipment, but the receipt only shows that the damage was noted.
We did have contact with the customer asking us to reach out to the supplier again to appeal the decision of no refund because the missing items were not reported within 48 hours of delivery, again in this case it was 9 days after delivery.
The supplier again denied our claim and this was to be reported back to the customer, but marked complete in error and customer was not advised of the final decision.. This was an error on VTB's part and because of that error, I have reached out to the customer to see what we can do to try to resolve this to both our satisfaction.
I have not heard back from the customer as of yet and am going to be out of the office until 7/28 would appreciate that this claim does not get closed until I am able to contact the customer again upon my return.

Response to complaint [redacted]   I have been in contact with the customer and we have agreed upon a suitable resolution to the warranty issue.  While the manufacturer did send new cartridges out to the customer in August thinking that they would resolve the leaking issue, they were not...

the answer.  The spout now needs to be replaced and due to the length of time for the manufacturer to send a new spout to customer he has opted to return the entire unit to the supplier for refund.  We have requested the Return information and authorization number from the supplier and will forward to the customer as soon as it is received.

[redacted]
[redacted]  [redacted]
[redacted]   [redacted]  Dear: MR/ MRS               My respond about the complaint from [redacted] .... The cash register at the subway restaurant...

was down at that moment ( it's computer system ) that's why the employee  fail to give [redacted] the receipt and he ask **  [redacted] if he can wait little bit ....but [redacted] give him attitude and left the store, and about we charge him extra money or tax, sorry this is not correct very simple we have no control at the prices it's control by subway corp ( it"s  already software programmed ) if you have any question please feel free to contact the store manager  [redacted] at ###-###-####. Sincerely [redacted]

Very poor follow up when we wanted to know when our broken items would be fixed and returned....still waiting 6 month later. We were told several times that it would be handled and delivered next week....never happened.

I have reviewed the details of this complaint and find that the customer did purchase the [redacted] product in 2008 but the part ordered in 2017 was for the [redacted] Collections co.  The two brands are different and their parts are not compatible.  The [redacted]...

diverter has not changed in size and is still compatible with the faucet included in the original order of 2008.    The customer has been advised of the different brands and has been offered a RMA to return the [redacted] Collections diverter for full refund, pending inspection.  We have offered the correct [redacted] brand diverter at a much lower price so that customer can get his bathtub faucet fixed and running properly.  Customer has not responded to communication or contacted us to purchase the correct diverter to date.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  They are saying that I should have ask for the information regarding what the price would cost for the roof and labor before time and I did but I was not given it.   When I had work done on my house before this the contractor did let me know what it would cost to have the work done and did let me know the price of the labor.  I do not know why Tri-state would not give it to me.  Their example of a restaurant is not a good example at all.  I still feel that they charged me too much and also I was not told that having the roof done was going to cost me $15,000.   I live on a block where there are approximately 22 homes on my side of the block  and approximately 47 homes on the [redacted] block of [redacted].  Like I said before, I believe that I was charged too much for this roofing job.  Even though the job was done after I signed the papers, I believe that if I had a husband that was with me during this time, I would have not been charged this much.  Tri-state took advantage of me and need to work out another payment plan for less money. 
Regards,
[redacted]

Initial Business Response /* (1000, 5, 2016/05/03) */
IC X-XX-X-XX

Towing vehicle from private property
Sec. 16. (a) If after twenty-four (24) hours the person who owns a vehicle believed to be abandoned on private property has not
removed the vehicle from the private property, the...

person who owns or controls the private property on which the vehicle is believed to be
abandoned may have the vehicle towed from the private property.
(b) Notwithstanding subsection (a), in an emergency situation a vehicle believed to be abandoned on private property may be removed immediately. As used in this Subsection, "emergency situation" means that the presence of the vehicle believed to be
abandoned interferes physically with the conduct of normal business operations of the person who owns or controls the private property or
poses a threat to the safety or security of persons or property, or both.
As added by P.L.X-XXXX, SEC.10. Amended by P.L.XXX-XXXX, SEC.2;

P.L.XXX-XXXX, SEC.4; P.L.XXX-XXXX, SEC.6; P.L.XXX-XXXX, SEC.12;

P.L.XX-XXXX, SEC.8; P.L.XXX-XXXX, SEC.105.
This is an apartment parking lot. 5 signs are posted and were approved by the City of South Bend. There are 47 apartments and 47 parking spaces. When people park in this lot and go to the [redacted] you are taking a residents parking spot. Your vehicle physically interfered with normal operations of residents of this apartment. Furthermore, the police department is notified of every vehicle we remove from private property lots. All vehicles are available to be looked at by the owner before signing for release of the vehicle. This is standard procedure and has never been denied to any owner of a vehicle. We provide signs to the property owners and they are responsible for placing the signs. Code enforcement then checks the lots and signs and gives approval. The signs are posted. The South Bend Tribune and local news channels covered the opening of this apartment building and signs were posted 30 days before any tenants were moved in.
Initial Consumer Rebuttal /* (3000, 7, 2016/05/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Sec 16 points out that a vehicle is abandoned- my car was not abandoned- How do you prove that it was? It was parked at approximately 130pm and then we came to retrieve it immediately after a play at the Morris- Approximately 3 hours later.
As for your practice of not telling owners you have their car- it should be logged on the dispatch at the South Bend Police department, as they called you in response to my call and were told you had picked up cars but would not tell them what they were. Then when I called I was refused the information initially. Other owners have said the same thing. In fact their is a post on public media right now stating you refused to tell them and then weren't there on Monday morning as you said you would be- illegally holding their car.
I have the receipt that is prefilled out by you stating the car had scrathes and dents as well as a witness to being refused to see the vehicle before I signed the paper (and being told it was for your protection).
As for the local media- I do not live in SB and neither did most of the others towed at the 2pm show. So as for media coverage coverage of the building opening has no bearing on this situation.
I am not disputing the presence of signs I am disputing that they are not visible from all spots and there for violating the ordinance. The presence of the equipment in the lot also does not help the visibility. The signs DO NOT INDICATE it is the entire lot or even row- they appear to me just 'spots' that are reserved. My pictures prove that there are no visible signs where I was.
I agree that the tenants need the spots. HAD I KNOWN IT WAS A PRIVATE LOT I WOULDNT HAVE PARKED THERE. My car was not abandoned and for you to claim 15 vehicles were at the 2pm show and now I find out also at the later show is ludicrous!
This is a racket and entrapment. Plus your company refusing to tell patrons if you have their vehicle has to be illegal- this is not just my word! There are many of us that are complete strangers. Interesting how we all have the same story but have never met.
I am owed to be reimbursed as this was a very poor business practice, to not have the signs up and then have numerous people saying you wouldn't tell us if you had our car.... and then making people sign a statement prior to seeing their car.
As you can see in the pictures there are no visible signs in this area. I was parked between the red car and other one........
Final Business Response /* (4000, 9, 2016/05/04) */
Your vehicle was parked in a private property lot. Residents could not park in the lot. We are not responsible for equipment sitting in a lot blocking a sign. There were 5 signs posted. We are not responsible for placement of signs. You were parked illegally. All tenants have a parking pass [redacted] this is how it is determined you were illegally/abandoned parked. Your vehicle did not have a pass. These are 18" x 24" red and white signs with 2 inch lettering. They are visible and contain all information as to where your vehicle was. We will not reimburse any fees. We were contracted to remove vehicles from this lot that do not have the proper parking pass [redacted] this is what we did. As for our office not being open on Monday is totally false. All vehicles from that lot were picked up by Saturday evening. Our lot had no impounded vehicles on it Sunday or Monday. As to the waiver you signed, this is prefilled with vehicle information at the time of pickup. This is for our protection as well as the owner of the vehicle. Once again, all owners are walked out to inspect their vehicle before signing the form if they ask to see the vehicle.

It seems that we are talking in circles. [redacted] was quoted a price, and accepted it multiple times in writing. There was an offer and acceptance at arm's length. She seems to have "buyers remorse" for some reason. She was free to reject our offer and use any company that she chose to. Again, if there are any WORKMANSHIP issues, we will be happy to address them, but we do not re-negotiate prices months or years after a job has been completed and paid for.Josh S[redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Just so you know, I waited more than just a few mins. And maybe you should consider "after school rush" in you integration of ordering