Subway

Weprovided a customer with a flat price(all inclusive) which iswhat was originally requested. After this quote was reviewed by the customer he didn’t want aflat price, he wanted to be charged at an hourly rate which he said hereceived. Weassumed the customer read it and...

understood everything about our rates andbooked his move and secured it with a $200 deposit.On the day of the customers move we saw that our customer had a glasstable. We informed him prior to moving it that in order to move glass we needto have it properly packed with our packing supplies. If the customer wanted touse his supplies then the customer would need to pack the glass on his or herown with their own supplies. 2nd option is we could leave the glass behind andnot move it. 3rd option is for us not to be liable for damage by moving it asis(unprotected). Customer then started to argue that he has a quote that showspacking supplies included. We explained that he can’t be charged on an hourlyand have packing supplies included as well. We explained that a flat priceincluded all additional charges beyond the hourly rate. Since the customerrefused to go with that then we started to charge everything separately. This wasn’tsatisfactory with the customer but he still agreed to have the glass packed byus with our supplies even after giving him the above options. We don’t feel that we should refund the customer packing supplies becausethere is no way we sent or said anything that stated the packing supplies wereincluded. We welcome and challenge to have the customer send proof sent to Revdex.com.

Responding to Complaint ID# [redacted]. Vintage Tub & Bath will send the Mirrors back to the customer so that she can recoup some of her funds by perhaps, selling them on [redacted] or another local outlet. Unfortunately, customer has provided multiple responses regarding this issue.  First she advised, via email,  that she wanted to return the mirrors because her husband did not like 2 small mirrors and he preferred 1 large mirror soVintage Tub & Bath issued the RMA ( Return Material Authorization)  for her authorizing the return of the mirrors.  When the mirrors were received and inspected, the Returns dept. found multiple issues with the finish on the wooden frames, we emailed the pictures to the customer advising her to file a claim with the shipping co. as we would not be issuing a refund for the damaged mirrors.  When customer received our email with the pictures attached, she then called us and advised that the mirrors had been received damaged and that is why she wanted to return them.  There wasn’t any report of damage made to Vintage Tub & Bath, prior to the mirrors being received here for refund.  We advised customer that she could file  a claim with her shipping co. for the damage and we would hold the mirrors for 30 days for her and make them available for the shipper when they came to inspect them as either [redacted] or [redacted] will do when a damage claim is made.  After this last communication, the customer filed the complaint against Vintage Tub & Bath. Vintage Tub & Bath has a fairly lenient Return Policy and when we issue a RMA we also email the customer a document that has return instructions and those instructions advise customers that they should inspect their product prior to returning it as we will not refund for items that are returned to us damaged.  At this time, Vintage Tub & Bath will return the mirrors to her, at our expense, so that she may try to sell them locally. Thank you, Leanne L[redacted] | Customer Service Manager

July 18, 2017I have attached a copy of the contract that [redacted] signed with may company on June 16, 2017. She also signed a separate federally mandated rescission notice. Not only did [redacted] not cancel the contract within the mandated period, she allowed my master plumber into her...

home, to ensure that he ordered a properly sized steam heater. We ordered this custom heater well after the rescission period had expired, and called [redacted] to install the heater in early July 2017.Several weeks after signing the contract, [redacted] decided that she no longer wanted to proceed with the project. The contract clearly has language regarding liquidated damages relating to breach of contract. To make matters worse, the heater that she ordered can’t be returned and the chances of us reselling it within the next year are very slim. Almost all of the heaters that we sell are either gas or oil, not steam.[redacted] is clearly in breach of contract. Our company is out several thousand dollars based on her contractual commitment. We will honor her request to stop calling her. All calls made were to help effectuate a resolution to this breach. We are however, exercising our unalienable rights to the United States justice system. Any further communication will be made via mail and/or e-mail.If [redacted] would like to propose a resolution to settle this matter, we would certainly entertain and evaluate it carefully. She seems to feel that it is acceptable to commit to purchasing something, have a company spend thousands of dollars on her behalf, and then ask said company to go away quietly into the night. That is not how contracts work. There was a clear offer and acceptance here. My company honors its contractual commitments and expects our customers to do so as well.Josh S. Member

Revdex.com:
I have reviewed the response made by the Subway Restaurant located at the Erie County Medical Center ( ECMC ) that is located at...

462 Grider Street, Buffalo, New York, in reference to complaint ID [redacted], & accept the resolution. Please make sure that they actually refund my money because I no longer trust them.  Thank you,

[redacted]

Dear Revdex.com Resolutions Consultant,   I want to assure you that customer service is our top priority for all staff members at my Subway. The manager and staff on duty are trained to do the best they can to handle customers reasonable requests in a professional manner. Please understand that the...

staff are trying to do the best they can in any situation that may arise. However, in this situation the employee on duty did not do a good job handling the situation. She should have communicated better with the customer to understand that he was with his female friend that made a purchase. Under those circumstances she should have given him the key for the restroom. There are always exceptions to the rules and she should have made better judgment call in this situation.    To learn from this experience the manager and all the staff will be re-trained and reminded to handle their duties in more efficient and professional manner.     Regards,   Ahmad D[redacted], Owner

Initial Business Response /* (1000, 6, 2015/06/29) */
We have contacted the customer and explain to the them how we handle the situation. The Customer was satisfied with that but just want more information and a little compensation for the situation. The employee no long works for us and we are...

giving the 2 customer 2 free meals.
Initial Consumer Rebuttal /* (3000, 10, 2015/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I informed him "ok" when he said that and went back to work 2 free meals at a location I DO NOT WANT TO GO TO is not ok we want 100$ gift card to any other location and I do not want to be contacted from Ryan again thank you. that will be proper resolution due to the long wait time to even address the issue and how ridiculed we felt at that location if this will not work then I suppose we will take other routes again please have someone else contact me about this if I receive a call from the same individual I will be filing another complaint.

If you DARE order from them ONCE they keep calling and keep calling and keep calling -- even if you ask them a number of times (as in dozens now) to NOT call you again. Because their number shows up on caller ID leading us to not answer their calls, they've started calling as "Private Caller." As a business, we have to answer our phone.
While I'm not a fan of our current president, having a sales person call him the "N" word while forcing yet another awful joke on me was the end of our business relationship.
Other business owners -- do yourselves a favor and do NOT buy anything from them. It's not worth the hassle and their products are inferior anyway.

Repeated calls- do not even give an opportunity to ask to be removed from a call list- refused to identify themselves.
Will only speak with the "owner" and just hang up rudely if questioned on what the call is about.

I asked them to stop calling me, they now call me more than twice a week

Sorry about inconvenienece happened about getting cash back from gift card.Actually emloyees get confused to handle,they were new.We offer [redacted] free comlimetary lunch with us.

Complaint: [redacted]
I am rejecting this response because:I received an hourly quote / price (see attached email) from Pay Less Moving on July 27 which does not reference any charges for packing material. I was then solicited by  Pay Less Moving and they wanted me to see if I would like their fixed rate quote. As described in the business response earlier, it is not true that I was given the fixed rate option first - the option of fixed rate came in on Aug 6 (see attached email chain under email confirmation attachment). I'm not surprised that they are lying because they lied to me throughout their move. They were also aware of the glass dining table as their own fixed rate quote included that table so they can;t say that they found on the day of move that I had a glass table.After giving enough thoughts, on August 6, I informed them that I have chosen the option of 2.5 hour minimum charge with three mend and a truck ( see confirmation email).It is not about $65 over charged, it is matter of principle. I will donate the refund of $65 but will not allow the company to scam me. I will fight them all the way to the court if I have to specially since they held me hostage on the day of move and tried to leave my stuff on the road. This doesn't show any respect for their customers nor does it show any professionalism. I also have other communication from Pay Less Moving, please let me know if you would like me to send them via an email.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We have not received the refund of $196.00 promised by the company. The letter received from the Revdex.com indicates the refund was already processed. Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I've gone to this subway location a few times and NEVER has the cashier given me or any other customer their receipt. This is just not acceptable. Never have I ever complained or given any "attitude" about not getting a receipt. In fact it was suggested to me by another subway manager that I file a complaint against this particular location.You lost my business. I will not go back to this location and I will file a complaint about this at the subway website.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We closed early because air conditioner went out.  There are two front doors, and employee put sign on only one door.  Customer did not see sign on second door.  We apologize and in the future, sign will go on both doors.  Employee misunderstood direction of owner.Thank...

you,Teresa

Hi [redacted]I am responding to the letter I received from you regarding Mr. [redacted] and the tell Subway.com cookie program.I did tell [redacted] that I would not except his free cookie survey as he is taking receipts out of my garbage can to do the survey and not even actually performing the survey just...

knows how to write our code so that he can get a free cookie the cookie survey was not designed to just give people free cookies it was actually to do a survey to let us know how we're doing.You need any other details please feel free to contact me my phone number is [redacted]

I am responding to complaint [redacted] which would not have been an issue at all had our employee done as she has been trained.I had the pleasure of spending some time with [redacted] in the process of settling this complaint,and as it turns out we could have avoided the whole problem by simply listening...

and not being in such a hurry. [redacted] is a retired gentleman and is a little hard to understand some times,so a lot of people,including our employee,dont take the time or put forth the attention needed to properly service him. We have now regained his confidence and patronage going forward,and have also retrained our employees accordingly. thankyou

November 30, 2015I am in receipt of the attached complaint. I would like to address each of [redacted]'s allegations. I have attached a copy of the contract that she signed on May 20, 2015. We did obtain the two unsecured loans that she described to fund the project. There seems to be no issue with...

the quality of our work. I have also included a copy of her credit report dated May 18, 2015, showing that she had a very poor credit score of 587. The lenders that lend to people with such poor credit charge us significant fees to offset the risk of making the loan. We in turn ad those costs into the prices that we quote. [redacted] obviously had the opportunity to decline our offer six months ago, but SHE chose to accept it as well as our pricing. I have included copies of the loan documents that she signed for each of the loans. I also have attached a completion and satisfaction certificate that [redacted] signed on June 6, 2015. She also completed a recorded phone audit with [redacted] where she verbally conformed her complete satisfaction with the work, and that she fully understood the price and monthly payment. [redacted]s web address is www.[redacted].biz. I am not sure where [redacted] got the other web address from, but it is incorrect.[redacted] also mentioned that she is "not even working”. As you can see on the attached credit application that she signed on May 20, 2015, she was not working at that point. She also provided her proof of income at that point. I would assume that her social security and pension income have not changed in the last six months or so. Therefore, if it was affordable in May of 2015, why wouldn't it be affordable now?Regardless, we do not renegotiate prices at any point, especially six months after a project has been completed. I am unsure why [redacted] didn't bring up these issues or concerns at the point of sale. We would have gladly shook her hand and gone on our way if she had declined our offer.Thank you very much for your anticipated careful consideration to this response, and please let me know if I may be of further assistance. [redacted]'s warranty is still in place if she encounters any workmanship issues with the work that was performed.Josh S.Member

Complaint: [redacted]
I am rejecting this response because:
I'm not surprised with vendor's response who continue to mislead. The email vendor claimed to be an automatic response was sent from Alex S ([redacted]) and it was not an auto generated email. I was a clear quote that included items in some instances and excluded in others (please refer to my first attachment that attached to my submission). I did receive a quote from the vendor for flat rate and I declined and chose the option the quote for option 1 (my email response was also attached to my submission). Vendor could have provided me further explanation and should have identified additional charges when I informed them with my option selection. I spoke with Igor and he confirmed that there were no hidden charges of any kind for the option I chose. In conclusion, the packing material that was used to pack the table were only two cardboard boxes and tape - I had plenty of packing supplies at home at the time of move including cardboard boxes and packing tape. I was not provided any other options ax claimed in vendor's communication to you. I feel that I was scammed and I will not allow this vendor to get away easily. As a result, I refuse vendor's response below. As mentioned earlier, it is not about the money, I will donate the refund to any charitable organization of vendor or Revdex.com choice but won't allow Move for Less LLC to bully me. Thx and Kind Regards,[redacted]It is obvious that vendor 
Regards,
[redacted]

Hi [redacted]I am responding to...

the letter I received from you regarding Mr. [redacted] and the tell Subway.com cookie program.I did tell [redacted] that I would not except his free cookie survey as he is taking receipts out of my garbage can to do the survey and not even actually performing the survey just knows how to write our code so that he can get a free cookie the cookie survey was not designed to just give people free cookies it was actually to do a survey to let us know how we're doing.You need any other details please feel free to contact me my phone number is [redacted]

I used 2Burleymen Moving in [redacted], BC to move from [redacted]sq. ft. condo (2 bedrooms/living/kitchen/dining room) to another condo of similar size on [redacted] 2016. The movers were on time but arrived in a truck that had [redacted] Moving for a company logo. The movers said that they were short of trucks and had to use this one. Things started downhill from there. There is an elevator in my building and the elevator key somehow wasn't working and the elevator got stuck on the 1st floor (where my condo was- 1st floor but there is above ground parking underneath the building). After fooling around with the key for a good [redacted], the more experienced mover decided to use the stairs. He told me that elevators were considered a luxury for movers as not all buildings have them. The 2 men got the boxes all loaded up and were efficient with that. An elevator repair man got the elevator moving again, but the key for it was unusable, so the elevator doors could not be locked open. Usually movers fill the elevator up with the goods and can lock the door open. These 2 movers that showed up at my place decided to carry one item at a time from my unit to the elevator, down the elevator, to their truck, and use the elevator to come up again to the 1st floor. They did not pile my things in the elevator lobby (like all other movers I have seen and used before). Some things were very light and a child could have carried them. They did not use a platform dolly to move these lighter items. The only time the platform was used was for a few of the heavier furniture pieces. This process from these 'experienced/ and 'professional' movers took them [redacted] hours from start to finish. The job should have taken about ** to maybe** hours. I phoned the manager on Monday to complain about this move and his attitude was appalling. He stuck up for his men, said I should have phoned as the phone number was on the side of the truck (no it wasn't as it wasn't a 2Burleymen truck), I couldn't phone anyways as my phone had been disconnected and I don't have a cell phone. He also said [redacted]. (Who are these guys - professional movers that don't use stairs?) This manager seemed to think that taking [redacted] hours to move 4 rooms of furniture and things was not unusual [redacted]. I ended up hanging up on this so called manager after telling him that I will never recommend his company to anyone. [redacted]. [redacted]. This move ended up costing me [redacted] I have checked the website for 2Burleymen and there is nowhere to write or email them and I see no address for their head office to voice a complaint.