Subway

I found a CIGARETTE BUD in my child's kids meal. I tried to speak to the manager and they are telling me that there is no manager all she did was refund me and did not even receive an apalogy.

This situation did happen as the customer stated.  [redacted], the manager did count down the drawer at the time and did not show a $10 overage on our cash.  The following day I called [redacted] to see if they were over on cash and she said no.  I then looked at the video and did not see...

the cashier give her back her change so I called [redacted] and told her to call the customer and apologize and give her back her change.  [redacted] left 3 messages with the customer but the customer did not call her back. I would be happy to send the full $20 back to the customer with a few free sub coupons.  I can and will do that today if that is allowed.  I thought this situation was resolved at the store level.Please let me know.[redacted]

The employees at this location are completely unprofessional. Janet the manager was yelling and cussing at her employees in front of me and other customers. She proceeded to say that her general manager gave her permission to talk to her employees that way. I don't know what kind of business they're running but it's not one I'd revisit or work for. Horrible experience.

Review: I was told by a subway manager I can add points to a subway card, they I had to call subway I can not do it. And one will help me!Desired Settlement: The points to be added to my card,that is all!

Was not reimbursed for food that was never received. I made an online purchase at this establishment on 4/20/2015 totaling $9.21. My order number was [redacted]. I contacted Subway immediately after purchase realizing that I had chosen the wrong location. No one answered the phone so I sent an email to the customer service department from their website detailing my issue. Since then no one from this corporation has addressed my issue so that my money can be refunded. This is unfair and poor customer service. How dare a company take someones money and not respond to their inquiries. They could at least have the decency to address my concerns in a timely manner. Desired SettlementI would like a refund for my purchase order [redacted] Business Response The business owner called and said that the consumer placed the order online and the money was received. The food was made. The consumer called another one of his stores and he told her that the food was at the location where she placed the order. The consumer did get her order.Consumer Response Food was purchased at 2 separate locations on that same day. I made an attempt to cancel the order at store #2046 but was unsuccessful at reaching anyone. I then placed another order online at store #3262 and also paid for the order. I emailed customer service in an attempt to seek a refund for the order that was never received from store #2046.

My partner and I went in to Subway on the evening of September 30th. There was a younger guy and younger girl working there. The young man proceed to ask us what he could get for us. Before telling him the kind of subs that we would like, I asked him if the bread was fresh because the last time we were in there the bread was old and hard. He told me that the bread was fresh and showed me that it was soft on the inside. He proceeded to make both of our subs. We also got 2 cookies, chips, and a drink. As we sat down and started to take the sub out of the wrapper, I knew that the bread was not fresh like we were told. I attempted to take a bite and immediately spit it back out. You could feel the top of the crust flaking off the top of the sub. Keep in mind we did NOT have these toasted. As I walked back to the counter, I told the guy that the subs that the bread was hard. He then told the girl that the bread was hard and she swung open the bread case and began to mash on the bread and rudely said "That bread isn't hard" I began to explain to her that it was hard and I wasn't going to pay for hard subs. After her yelling at me over and over saying that the bread wasn't hard, I just simply asked for a refund and said that I would take my business else where. She then told me that she was not going to give me my money back because there was nothing wrong with the subs. I asked her over and over for my money back and she kept telling me no. She said that she wasn't going to make her drawer short just to give me my money back. She then said that if I wanted my money back that I needed to call the manager myself and it would be up to him if I got my money back. I told her that I was going to call him and I was planning on telling him about how rude and disrespectful she was. Her exact words where, "go ahead and tell him, its not like I will get in trouble anyway" This was the worst experience that I have ever had, ANYWHERE!!Product_Or_Service: 2 subs, chips, cookies, and drinkDesired SettlementHonestly, its not just about the money. Its about how rude and disrespectful she was about returning my money. She said that she wasn't going to get in trouble for the way she acted and she is probably right. I just don't think anyone deserves to be treated the way she treated me. I wouldn't be mad if she did lose her job. She has a lot to learn about customer service. I can't say that I didn't think about suing.

Review: I went to 5 different Subway locations in order to redeem my gift cards for cash. In California businesses are required to let customers redeem gift cards under $10 for cash value without any service charge. At every one of the 5 Subway locations (including this one) the supervisor named [redacted] declared that their place of business would not redeem the cards for cash value unless I purchased an item. This is in direct violation of State precedence and I notified the employees [redacted] and [redacted] and their supervisor [redacted] of their wrongdoing.Desired Settlement: I would like to be able to refund my gift cards at any Subway location in the Sacramento area without having to pay for an item I don't want (in other words I would like Subway to follow state law and allow customers to redeem their gift cards for cash when they fall below $10). I would also like Subway to allow me to cash out all of my Subway gift cards (in excess over +$100) for the equivalent value in cash money, as I will never want to do business with Subway again.

The last three times I have been to Subway, they have charged me $6.50 instead of $6.25 for my sandwiches. I just realized this today. I requested a receipt so that I may study it in the car to see why I feel like the total was too high. I reached my car and looked at the receipt which stated there had not been a sale, and that there was no total. I went back in for a receipt with a total on it and was handed a generic receipt that showed I had been overcharged. There was a very lengthy line, so I did not stay to get my 28 cents back, but I realize they've been overcharging me each time I go. The amount is so small that a consumer wouldn't notice it during their 30 minute lunch break but if they are overcharging each customer by 25 cents... that's a HUGE difference in their revenues at the of patrons trust.Product_Or_Service: Subway SandwichDesired SettlementI don't care to have my 28 cents returned, but I want Subway to know that this community member doesn't like being deceived and I do believe they are doing this intentionally. Hence the two fake receipts I was given today.

Review: The complaint involves the time the Subway restaurant closed on Sunday, April 27, 2014. I went to the Subway at 8:40 pm on that day. The sign said "open" and the lights were on. The posted closing time is 9 pm. The employee who was working there said the restaurant was closed and refused to serve me. I checked the "open" sign again and it was definitely lit. I do not think it is right for the restaurant to close 20 minutes early.Desired Settlement: I would like someone with the corporate office of Subway to call me. I would like an apology as well as an explanation of why they ignored my letters to them on their website on 2 separate occasions.

While eating my sandwich I discovered a used band-aid inside of my sandwich. I immediately called the Subway restaurant store #14606 and was placed on hold while the young lady who answered the phone asked if anyone was missing a band-aid. This is absolutely disgusting. The original compensation was that I could come back and they would remake my sandwich. No apology was offered. On top of that, upon calling back the manager decides to insult my intelligence by saying that none of his people of the line has any sores or band-aids on. Then when I asked why all the employees on the line did not have gloves on I was told that they did. If each employee had gloves on there would have been no reason for the lady who answered the phone to ask if someone was missing a band-aid, and there certainly would not have be a reason for the manager, [redacted], to check his employees for sores. I was also told that they only use blue band-aids as if employees do not get bandages from home and other places. It is insulting and appalling that a manager would respond to my complaint in such a nonchalant manner. I came to that restaurant for a sandwich not to contract hepatitis or some other disease. This is absolutely unacceptable.Product_Or_Service: 04/02/2014Desired SettlementI would like an apology and a refund of my money; although that surely does not seem to be nearly enough compensation.Business Response I recived a call from the complaintant and was informed that she found a band-aid in her food I was shocked by this I took her complaint and appologized to her offered her a refund and free food to compensate for the problem with food the lady then started to cuss me and my establisment and told me that that wasnt good enuff for her and hung up I then proceeded to physically check each employee that was there durring the time of her visit to see if there were any cuts or sores on any of there hands arms or faces there were none we also only use blue food service band-aids in my location she foung a brown one which could have came from one of there personal residences but I checked anyway she then called back and asked for my bosses phone number I gave her his number and she hung up I then recived another call by her asking for the corperate number because my boss offering a refund and to replace food from a differtnt location at a time that was convienent for her was not good enuff and then proceeded to tell me I would here from her lawyer I do sincerly appologize for this happening this should have never happened and I did everything in my power to make it right for her but none of our attempts were satisfactory to her I understand her outrage but sometimes things happen none of my employees maliciously put it in her sandwhich it was an honest mistake and should not ever happen again I do appreciate her business and hope she will returen Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)First the account of the incident is fabricated. I do not swear and I only called the establishment twice. The compensation offered was merely a refund of my money and the manager on duty never offered an apology. He brushed it off as if I placed a disgusting used band-aid in my own food. His character is very questionable and demeanor is inappropriate. I finally received two vouchers for a free 6in sub even though my original order was a footlong anyway. This in no shape form or fashion is acceptable compensation as I would rather have my money back because I will never ever again patronize a Subway establishment. Thankfully I did not become sick as a result of this incident. Final Business Response as I said befor the lady called very upset I did not personally handel first call but what I was told bvy employee was that a lady called and was very upset because of a foriegn object in her food I cannot speak directly as to how the first employee handeled call but they should have appologized and offered free remake of food which is standard policy I then got 2nd call from her and she was understanably upset I asked her some questions about what was in her food so I could tke nessicery action with the employees on duty I then appoligized and offered to remake and refung her money when she told me it was a bandaid I asked all employee if they were wairing and they all replyed no I then physically checked all employee no one had any cut scrapes or sores on hands or face or arms I only did this to try and track down any and all prep that this employees had done she was un happy with the action that I am able to take so she then told me I would hear from her lawyer and hung up about 10 min later I recived another call from her and she was yelling and cussing I told her that if she wqanted me to remake and refund her money all she had to do was bring the receipt to store and I would be happey to take care of this for her she then asked for owner # I gave to her and this is where the free 6" coupons came from I have never had anything like this happen at any of my stores befor I honestly felt bad for the lady I understand why she is upset but if she does not come to store with reciept there is nothing I can do for her like I have said several times WE ARE SORRY FOR THIS OCCURANCE WE WOULD BE HAPPY TO REFUND YOUR MONEY AND GIVE U A FREE REPLACEMENT MEAL BUT YOU HAVE TO COME TO THE STORE FOR THIS TO HAPPEN and further more I have no reason to fabricate anything

Review: After an employee advised me I have "earned" enough points for a free sub; I tried to take advantage of this. When I went into subway an ordered a sub, had it made and went to use my points, I was told the "free" sub only applied to certain subs. I did not have any cash on me and told the [redacted] I was told I have a free sub coming to me! He looked confused. The sub was made, he had no use; for it; and I was misinformed. I apparently was off by 10 points. The [redacted] asked me not to ever come back to the store. Very unprofessional and insulting. Money is not the issue here. The fact that I was misinformed should have been enough! The professional thing would have been to tell me, hey next time check first and proceed with the transaction. I reached out to the owner and have had no response from him. Consequently, I am filing this complaint against themDesired Settlement: Apology and a free sub!

Business

Response:

I wish to state that upon instruction from the Town of Newburgh police I am not to respond to this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] It is unfortunate that a simple solution was given to resolve this issue and you did not take it. That would be an apology and a sub that I was entitled to with points that I have earned. I would like to state for the record that when a customer is asked not to come back into an establishment over a lunch item dispute, something is really wrong there. I will not go back to this Subway ever and based how I was treated, again over a lunch item, I would be very careful in dealing with this business.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I work in the area of the Subway restaurant located in my complaint. Today 5/**/14 I visited the location with coupons and they were not accepted. The [redacted] stated that they never accept coupons. My coupons were not computer printed. They were actual Subway restaurant coupons I obtain from weekly advertisements special offers. And this location didn't provide the $5 foot long sandwich and charged $6 instead, even after I pointed out that a guy was standing outside with a sign saying $5 foot long. I was going to buy 4 sandwiches with the buy one sandwich soda and chips and received 2 exact time items for free. Instead the [redacted] only removed $2 from the total purchase because I complained about not honoring the coupons. I had to then purchase only 3 sandwiches, 1 soda and 1 bag of chips and was charged $20.41.Desired Settlement: I would prefer the business to honor all franchise coupons but since this business refuses to do so. I would like a refund, thank you.

Consumer

Response:

At this time, I have not been contacted by Subway regarding complaint ID [redacted].

Sincerely,

They discriminate against the sex of a minor(17 yr old girl) upon being hired.

They also discriminate against size of said minor in her job duties some of which were illegal for her to do because of her age(working a meat slicer).

Termination was done via text message, and they would not voluntarily return her original working papers.

Then management informed her that she can use them as a reference and they would say she worked there for 6 months. When in reality she only worked two days(7 hours total).

Review: I been very active as a customer that I even have 253 points in my subway card # [redacted]. I go to many different subways but mostly go to the one located in [redacted] I work by [redacted]. each time I go to subway I use the [redacted] a free sub. the coupon reads"buy any regular 6' sub and any drink and get 6' sub of equal or less price free" in every subway store I been to I have been able to get a bottle drink and the two subs but only get charge for 1 sub and the drink. I have always got the bottle part of the coupon in the [redacted] store. But on sept * 2013 around 4: 30 pm I attempt to purchase my subs and a bottle of drink. The perso who was charging was out of uniform in regular cloth with an attitude telling me I can't get the drink. He appear to have been maybe the store owner. He began to argue with me and scream telling me that I could only order fountain drinks. I told him I dont like none of the fountain drinks. he said I cant use my coupon and have to pay for everything. I told him everyday that I go to his store his workers charge me find and he said that is not allow. He started to scream at the workers that was there "that if I find anyone given a customer a bottle they are gone out of this store, that only fountain drinks is allow". I disagree with him telling him that the coupon does not state fountain drinks and say any drinks. I told him every other store lets me get a bottle and he try to force me to pay. I told him that let me just use it because he causing me to be late to work and I no longer going to give his store any of my money any more. He was very rude with me the whole time and screaming at me.Desired Settlement: I think the coupon policy should be explain better to customer and to him. If he is wrong then he should be explain the correct policy. If he is right then subway should no longer advertise coupon that shows any drink. I will like for a credit or something be given to me. I would also like a apology letter for being disrespected by that person in the store and that he treat his worker in a better way.

Consumer

Response:

At this time, I have not been contacted by Subway regarding complaint ID [redacted].

Sincerely,

Review: The front of the store clearly shows a sign for buy two sandwiches get one free after 4pm, it is also on the receipt. However, the manager/owner refused to honor it because we didn't originally order three sandwiches.Desired Settlement: I believe we should be refunded the full amount of our purchase since we did not get the offer we were entitled to.

Review: false advertisement misleading advertisement claim any sandwiches for $ 6 - yet when requesting . ANY sandwiches sign DO NOT stated limited type of sandwiches see attach pictures of window poster and receiptgot home discovered the sandwiches were not even foot long as advertises they were Inches TRUTH in advertisementDesired Settlement: couple of sandwiches totally false words

Business

Response:

all of our foot longs sandwich has different formula which is determined by Subway Hq we just follow it,all of our Footlong sandwiches were 6.00 in April 2015. If customer order turkey foot long that's $6.00 but if they add bacon or additional item price will change its the company policy it shows on our menu extra clearly. Please send me the receipt also so I will make sure. I hope this will answer her question thank you but if they have any question I will answer that also thank you

Consumer

Response:

Requesting the philly cheese and ham and turkey we were told would be more then $6.0 so could ANY sandwiches advertise be $6.00 not adding extra such as bacon or etc

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I have received another letter. Philly steak and cheese is no longer on the menu the only sandwich is steak and cheese and it was $6.00. All our sandwiches are 12 inch please call subway HQ ANY CONCERNS WITH THAT ###-###-####. Bacon is extra if its not a part of the formula which shows in my previous picture. I am really not understanding what are they looking for free food refund their money please advise. thanks

Consumer

Response:

steak and cheese / philly steak most of consumers have refer to both sandwiches as ONE and the same refund or replacement

Review: I receive a Subway Gift Certificate, and the owner refused to take the ticket becuse he did not see a certificate in over 4years. how is that my proplem?Desired Settlement: the store should have honored it.

Business

Response:

> Hello,

> We had a recent complaint regarding a Subway coupon from four years ago. After speaking to Subway HQ, we were informed that we can still accept it, most stores won't.

>

> We have contacted the customer and she will be visiting our store this week. Please note that we will save a copy of the coupon and receipt (which we're honoring in addition to a meal deal free of charge) to avoid future bogus complaints.

>

> Regards,

>

> [redacted]

> [redacted]

> [redacted]

> [redacted]

Review: One of my friends recently gave me a $10.00 gift card for Subway. I purchased a Chicken Sandwich and paid $7.02 (including tax) using the gift card. I told the cashiers [redacted] and [redacted] that I wanted to redeem the re[redacted]ning $2.98 balance as cash out. They said that they cannot do that and that I would have to come back to Subway to use the balance to buy something else. Both representatives of Subway, and by extension Subway, violated my rights under California Civil Code Section 1749.5(b).California Civil Code Section 1749.5(b) clearly provides in part, Notwithstanding any policy of the seller, effective January 1, 2008, a gift certificate with a cash value of less than ten dollars ($10) is redeemable in cash (not a new certificate or merchandise) for its cash value. California Consumer Affairs: [redacted] CBS Sacramento, a local CBS News affiliate in Sacramento, has done several stories to educate consumers (and businesses) of the abovementioned California law. One of such stories can be found at: [redacted] Although $2.98 doesnt sound like much, I think that it can easily add up to hundreds of thousands of dollars illegally going into pockets of Subway, if it continues to cheat Californians out of gift card money by refusing to redeem the gift cards. In fact, according to CBS Sacramento, about $1.7 billion in gift cards goes unspent each year a figure that has increased in recent years. Its all money stores get to keep.Desired Settlement: I would like to know why Subway is violating the California law and refused to redeem my gift card? Is it (a) Subway can pocket the remaining money if I don't return to buy another item, (b) Subway can make more money because $2.98 won't be enough for another sandwich so I'll have to spend more money, (c) Subway doesn't properly train its employees, (d) Subway has any other explaination for violating the California law. If thats that case, then I would like to know what it is. Thank you!

Business

Response:

Sorry about inconvenienece happened about getting cash back from gift card.Actually emloyees get confused to handle,they were new.We offer [redacted] free comlimetary lunch with us.

Review: Every time I go in there they always charge tax. I aked they guy why is it they charge tax when the food is not hot they shouldn't charge tax. He replied are you eating here I said no he said well that we have to charge tax. I will no longer go there but this issue needs to be addressed if they are charging tax for everyone in there they are taking money from people that shouldn't be payingDesired Settlement: I would like for you to investigate and explain the rules and laws to them so they will stop staling money from people

Business

Response:

Business states that in order to be in compliance with California law they must charge taxes when customers are dining in at the establishment. If the consumer wishes not to be taxed for her cold meal, she may ask for the meal to be prepared for carry out.

Business

Response:

Business states that they only charge taxes on hot, heated, toasted and/or dine-in orders. If the consumer believes they were wrongly charged they can return to the restaurant with their receipt so it may be reviewed. Business would be more than willing to explain which items they charge taxes for.

Business

Response:

Business states that there are two separate buttons for the dine-in and take out options. Making it very simple to charge the customers accordingly. Once again, if the consumer is adamant about being wrongly charged, they may bring their receipt into the store and have it reviewed by [redacted](store manager).

Consumer

Response:

I am rejecting this response because:This was a take out order. I always tell them it is a take out order and they state that they have to charge on certain sandwiches but could not clarify on which sandwiches. I know that they charge tax on hot sandwiches therefor I never ask for hot sandwich and I also take it to go.

Consumer

Response:

I am rejecting this response because:I did tell them I was wrongly charged and the cashier stated that I was wrong and she charged me right. This is why I brought this to the BBA attention. The receipt says eat in but I told her it was take out and she said that's what she put in the register. I would like the managers name so the next time it happens he/she can fix it. I have been there numerous times and ALWAYS complain every time they charge me and they always have the same answer "that is correct ma'am there is nothing I can do about it"

Consumer

Response:

I am rejecting this response because:I requested a managers name to speak with due to me telling them in person the last time the charged me tax that they could not do anything about it. I did not receive any name instead they sent the same response. RED FLAG!!!

Review: I truly hope that this complaint makes it to the actual owner of Subway on [redacted] because your employees tell your customers that they have no managers, and when we found that there was a manager named [redacted] she is stating that she is also the owner/operator of the Subway store. My complains is as follows, Myself and my wife visited your Subway located on [redacted] on 5/3/15 at the drive thru after midnight on 5/3/15. The concerns started when we had to wait 20 minutes to obtain our orders which were incorrect. The person that took our order [redacted] spoke rudely and cut u off several times before we could explain what toppings we would like on our subs. When we finally got them home the bread was smashed, there was a coating oi salad dressing on the 2 foot long Cold cut combos that I ordered and they were so wet with the dressing that the entire sandwich was wet inside of the plastic bag they were shoved in. Then to our surprise we found that the foot long meatball sub ordered by my wife had the incorrect toppings and was also coated with the digusting salad dressing, all 3 subs were not edible and we only received a six inch meatball when we specfically asked or 3 footlongs. I called your store today 5/3/15 at 12 PM and a lady answered the phone, I explained that we received a damaged and in edible order and she said they dont have managers they run the store themselves. Ok, then she comes back with a nasty attitude and took my name for the manager (who doesnt exist per her statement) to call me. [redacted] called I explained that we received terrible service, digusting and inedible food and she stated that we can pull it out of the trash and eat or or bring it back, and if we bring it back it will be up to her [redacted] to decide if she will replace only 1 sub and not the 3 and we cannot have a refund and she hung up on me.Desired Settlement: At this point I am so upset and distressed how my wife and myself can be treated by your employees who advise customers that they run the place themselves, and the manager [redacted] who tells customers to dig food out the trash and eat it or bring it back to her and she will still do nothing. I am a retired US Marine who served our country and honor means allot to me and mockery by your staff should not be allowed. I spent $16.27 to feed my family and what I received was a public humility, disrepect, dishonor, and inedible food, this is shameful. I have also contacted your home office and have posted this on [redacted].

Business

Response:

Money has been refunded.