Subway

I am responding to complaint [redacted] which would not have been an issue at all had our employee done as she has been trained.I had the pleasure of spending some time with [redacted] in the process of settling this complaint,and as it turns out we could have avoided the whole problem by simply listening and not being in such a hurry [redacted] is a retired gentleman and is a little hard to understand some times,so a lot of people,including our employee,dont take the time or put forth the attention needed to properly service himWe have now regained his confidence and patronage going forward,and have also retrained our employees accordinglythankyou

The business answered my complaint with the promise of suspension to this employee and a written reprimand in his file I agreed to this at this time %

Vintage Tub & Bath remains steadfast that the product customer purchased for $was in the Clearance section of our website This section has a disclaimer on the bottom of each page, that was present when customer ordered her tiles, advising of limited quantities, etcas posted in the original response The items in the Clearance section are priced for quick sale to prevent carrying over the stock The tiles are also listed on another page for the regular sale price We tried to make an offer to sell the remaining items to the customer at a reduced price, to no avail Vintage Tub & Bath has not changed our position on this issue

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: They are saying that I should have ask for the information regarding what the price would cost for the roof and labor before time and I did but I was not given it When I had work done on my house before this the contractor did let me know what it would cost to have the work done and did let me know the price of the labor I do not know why Tri-state would not give it to me Their example of a restaurant is not a good example at all I still feel that they charged me too much and also I was not told that having the roof done was going to cost me $15, I live on a block where there are approximately homes on my side of the block and approximately homes on the [redacted] block of [redacted] *** Like I said before, I believe that I was charged too much for this roofing job Even though the job was done after I signed the papers, I believe that if I had a husband that was with me during this time, I would have not been charged this much Tri-state took advantage of me and need to work out another payment plan for less money Regards, [redacted]

Vintage Tub & Bath received an email from customer on 12/22/asking for an RMA ( Return Material Authorization) to return the mirrors because her husband wanted one large mirror rather than small mirrorsVintage Tub & Bath issued the RMA and emailed her the Return information, which included the instructions to inspect the product thoroughly because we do not refund for product that arrives back to us damaged The product was inspected by our Returns deptwhen it was received and found to have damage to the finish, consisting of missing pieces of frame and scratchesThe Returns deptnotified our CS depton 1/to notify the customer that we would not be issuing a refund due to the damageIf customer wanted to have them returned to her she would be responsible for the return shipping or she could file a claim with the shipper that she contracted with to have them returned to us When customer was notified via email, she claimed she had called us to report the damage and that is why she wanted to return them, that she received them in that conditionWe searched through all the recorded phone calls for a call from her phone number but were unsuccessful in finding oneWhen we sent the original email trail showing that she had emailed us for the RMA and her reasoning, we then received this complaint In an effort to avoid situations such as this, Vintage Tub & Bath sends detailed instructions on how to return items with each RMA issuedAdvising customer to inspect them prior to return to be sure that the product is free from visible defects If the product had been delivered to customer in that condition, it should have been reported to us within hours of receiptDoing so would allow us to file a claim with the supplier and the supplier would have sent prepaid return labels to have the product returned at their expense not customersThere was no mention of damage or blemishes by customer when she requested the RMA to return for refundEven when the RMA document was sent with the instructions, the customer did not advise that the product was damaged or had any blemishes Customer has been advised that we will keep the mirrors for days, to allow her to file a claim with her shipping cofor the damage in hopes that she can recoup the funds from the shipperWe have not been advised that she has filed a claim with the shipping coas of yet

Letz’y TV & Appliance 02/02/Revdex.com # [redacted] In response to Consumer Complaint - [redacted] On June 10, 2014- [redacted] purchased a [redacted] refrigeratorModel: [redacted] Serial: [redacted] from Letz's TV & ApplianceWe delivered and setup the refrigerator per our delivery agreementAt no time, during the sale of this refrigerator, did we state that a year parts and labor warranty was provided by our storeThe warranty on this refrigerator is a factory warranty provided by the manufacturer " [redacted] "Letz's TV & Appliance is a [redacted] product retailer and servicing company that honors the factory warranty of the products we sellIt is not "our" warranty, it is the warranty of [redacted] CorporationAt the time of the first service call, we responded to a service call on their refrigerator that stated the refrigerator wasn't getting ice from the icemakerWe removed the icemaker, checked it out and reinstalled the unitThe icemaker cycled and filled with waterSince we cannot wait the 2-hours for the first batch of ice to freeze and dump, our service tech told [redacted] to keep track of the progress and call usThe second call was made by [redacted] stating there still was no iceOur service tech ordered a new icemakerWhen we received the new icemaker, we contacted [redacted] to install the icemakerAgain, because of the time it takes a new icemaker to make the first batch of ice, the service tech instructed [redacted] to call us on the resultsWe were called by [redacted] and told that the replacement icemaker did not make iceand we set up another call to check the icemakerAgain we found ice in the icemaker but it would not dump iceWe contacted [redacted] Factory Tech Support to ask if they were having any problems with their icemakersWe were told at that time they had no complaints out of the ordinaryThey would get back to usWe were getting into our busy season between Thanksgiving and Christmas and were overwhelmed with service calls for the seasonWe did not replace multiple icemakers , and our tech did not refer to the refrigerator as a "lemon" The customer [redacted] and [redacted] state that they assume we are responsible for the repairs under warrantyWe are a servicing company, working for the manufacturer " [redacted] "They are the ones who honors their warrantyThe manufacturer is the only one that can issue authorization for an exchangeWe notified the [redacted] ' of this and they did not want to call [redacted] to have them exchange the unitAlso, at the time they were in our store, they loudly expressed their dissatisfaction with out store and service, stating our service tech was incompetant and at that time we suggested that the [redacted] should consider another service shop since they did not have confidence in our serviceAs of 02/02/we were informed by [redacted] that in fact they were having issues with their icemakers and a replacement will be available shortly If the [redacted] wish for us to install a replacement icemaker, they can contact us at 307-234-If they still think they need a replacement refrigerator they need to contact [redacted] Corp@ [redacted] for a customer care agentThey will also need to provide their model and serial #s [redacted] / [redacted] Purchase date: 06/10/

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I hope this company also realizes, had they responded to the multiple emails I'd sent, I wouldn't have had to report them to the Revdex.com and per the telephone call I received from them, they clearly indicated they'd gotten all my messagesNot sure why they never called me to settle upfront Regards, [redacted]

Please DO NOT EVER do business with this company!!!!! They will continuously harass you with unsolicited calls no matter how many times you tell them you are not interested and to remove your number from their call listThey block their phone number when they call you, so only PRIVATE CALLER appears on the caller ID

I am rejecting this response because:I did tell them I was wrongly charged and the cashier stated that I was wrong and she charged me rightThis is why I brought this to the BBA attentionThe receipt says eat in but I told her it was take out and she said that's what she put in the registerI would like the managers name so the next time it happens he/she can fix itI have been there numerous times and ALWAYS complain every time they charge me and they always have the same answer "that is correct ma'am there is nothing I can do about it"

I have purchased Bathroom mirrors, on December 13, After the items arrived, I did open one box, and I did not like itThe wood frame did look perfect and smoothI did return within days of the purchase, with the original box, exactly how it did arrived itI did pay myself for the return shippingNow the store is telling me they won't do a refund because the wood frame is not right.Desired Outcome: Received the full price back

This is one of the worst companies to work forI can not even begin to tell you how awful they treat their employeesThe owner Sandy curses at the employees if they are not perfectIf Sandy does not like you, she will make sure you are not paid all of your hoursThey hire everyone who comes out of prison because people will not work for themThey treat people they way they do because they know they need the jobHaving a felony makes it hard to find a job, so Sandy thinks she can talk to people any way she wants because she thinks they can't do betterHer husband John just hides out and avoids having to answer the employees questions when there is a problem with the checks or his wife SandyI told him times my check was short, he never corrected it and paid me for the hours I workedThey are in litigation with several peopleI hope all the madness and evil is stopped one daySomebody has got to take a standI will be the first!

I have done business with this company and even though they call you every other day, I ended up buying pens and the price was great the sales person was niceI have no gripes or bhes about my experience with stellar graphix

Initial Business Response / [redacted] (1000, 5, 2014/06/18) */

Dear custome we are aware of the problem and if you do want not want any drink then the only option is that you have to pay the difference as you only paid for sandwich and a drink to get another sandwich freeIf are to avoid dink in the transaction than your total will go well beyond what you paid much like approximately $difference will what you owe usAlso the offer that we have given you earlier of buy get free sub is basically saving you atleast $on a sandwich if you were to look at itSo now coming to the point, we need to know that would you want the oz drink As part of the transaction or not? If you do than there is no refund but we can give you oz fountain drink as customer courtsey and if you do not want it to be the transaction than you will owe us the differenceAgain our offer still standsWe appologize for any inconvinience.thank you

We received the above complaint and we require additional information from the complainant, [redacted] * [redacted] IAA requires the VIN number of the vehicle in order to look into Ms [redacted] ’s claim against us Thank you Jacki C [redacted] Arbitrator - Buyer Services

Initial Business Response / [redacted] (1000, 7, 2015/12/28) */ The customer was angry over a coupon and starting using foul language at staff and another customerI had to call police to escort her out

We have sent the consumer coupons for free food

Response to complaint [redacted] I have been in contact with the customer and we have agreed upon a suitable resolution to the warranty issue While the manufacturer did send new cartridges out to the customer in August thinking that they would resolve the leaking issue, they were not the answer The spout now needs to be replaced and due to the length of time for the manufacturer to send a new spout to customer he has opted to return the entire unit to the supplier for refund We have requested the Return information and authorization number from the supplier and will forward to the customer as soon as it is received

I have received multiple sales calls from Stellar Graphix (SGI as they refer to themselves on the phone) Their telemarketers have the same canned line, "Hi, I told you that I'd follow up with you on the magnets/pens last time we talked to you..." I have asked multiple times to remove my cellphone number from their calling list as I have never done business with their companyIt seems I'm not the only one they keep calling Their numbers come through as blocked or unlisted

Complaint: [redacted] I am rejecting this response because: I'm not surprised with vendor's response who continue to misleadThe email vendor claimed to be an automatic response was sent from Alex S ( [redacted] ) and it was not an auto generated emailI was a clear quote that included items in some instances and excluded in others (please refer to my first attachment that attached to my submission)I did receive a quote from the vendor for flat rate and I declined and chose the option the quote for option (my email response was also attached to my submission)Vendor could have provided me further explanation and should have identified additional charges when I informed them with my option selectionI spoke with Igor and he confirmed that there were no hidden charges of any kind for the option I choseIn conclusion, the packing material that was used to pack the table were only two cardboard boxes and tape - I had plenty of packing supplies at home at the time of move including cardboard boxes and packing tapeI was not provided any other options ax claimed in vendor's communication to youI feel that I was scammed and I will not allow this vendor to get away easilyAs a result, I refuse vendor's response belowAs mentioned earlier, it is not about the money, I will donate the refund to any charitable organization of vendor or Revdex.com choice but won't allow Move for Less LLC to bully meThx and Kind Regards, [redacted] It is obvious that vendor Regards, [redacted]