Subway

I understand the customers frustration, however, the issue is a warranty claim and as previously stated, Vintage Tub & Bath does not warrant a product beyond the manufacturer's warrantyVintage Tub & Bath will assist our customers by filing the claim on their behalf with the manufacturer because we have the record of sale available to us and many customers do notAs with most Manufacturer warranties, The *** Collections cowill send repair parts first and replace a full product only if it cannot be repaired. The *** Collections cohas determined in this case that the issue is with the side sprayer and they have sent a new side sprayer to the customer to replace the defective one. Vintage Tub & Bath has advised The *** Collections coof this complaint and the customers wish to have the faucet replaced. Vintage Tub & Bath is not changing position on our copolicy for manufacturer warranty claim and are not responsible for replacing this manufacturers faucetIf customer feels that he needs to pursue a new faucet, I recommend that he contact the *** Collections coat this time

This customer brought her poodles in for grooming and instructed me to do the same haircut as last one I gave themThey had been in times priorShe had never requested that I shave clean feet on her poodles, nor did she this timeI groomed the dogs, charged her $each, she paid, and was
happy when she leftAt closing time, she came in and said I had not shaved clean feet on her dogsI told her she had not requested that when she brought the girls inShe said she just expected me to do itTo make her happy, I agreed to try to get them shaved the next day, but I wasn't too sure how it would go because the dogs are not very cooperative on anything to do with their feetEspecially ***, who is very old and has panic attacksI did one of the younger ones feet and it was very difficultI told her that I was not going to do this any more on her dogs as it was too stressful on them and meEspecially the old galI wouldn't even do that todayThe customer got all upset and threatened to call the Revdex.comI told her to go ahead and do thatI am not required to do anything, especially something that I feel is not safe and even dangerousShe stormed outside and called the police and obviously made a complaint to youI do not feel I owe her a refund as I did not charge her for the shaved feet to begin withMy fee for poodles is $45, plus $for shaved feetSince she was never charged the extra $5, I should not be expected to refund it!

I want full removal until I can verify the debtThe bank they are claiming to collect a debt is no longer in business Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Wonderful experience - made all of my plumbing woes go away! Fast, courteous, and professional

Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
The company told me to let them know what parts I needed but then each time I told them they'd never respondThey basically said what they needed to for this situation but made no actual attempts to help me at allWhen I did not here a response about them sending I asked them to please let me know if they are sending me parts or not because I was going to be a few hours from there a few days later but still got no response until this claim was filedThe company did say they would refund the bike if I paid for the shipping and also said it would be really expensive if it was even possible because it now had gas in itI was sent a new bike that wouldn't run so the company should've replaced it or made it rightThey would respond to me until I told them what parts I needed then nothingThis is like buying a new car that won't run and having to take it elsewhere to get it runningThe company just kept giving me the run around and did nothing to help meI want my money back
Regards,
*** ***

After this incident happened I arrived at the store a couple hours laterThe employee had informed of what had happenedRight away I spoke to the employee who had dealt with the customer directly and the other employee on duty about how this issue should of been handledThe employee received a
verbal warning and since then has been retrained and as well has other employees on providing better customer service as well as correctly ringing up customers so an issue like this never arises again.We would like to apologize for the service received as well as the customer being rung up incorrectlyWe are willing to offer the customer full refundPlease let know how the customer would like to proceed regarding the refund

Revdex.comN12th Street Phoenix, AZ 85014-4585 RE: Complaint Number ***To Whom It May Concern:The assessment payment for Sienna Condominium Association is due on the first of the monthThere is a fifteen day grace period for an owner to pay the assessment and is considered late if received after the fifteenthMs. *** consistently pays her assessment monthly and misses the last day of thegrace period by a day or twoThe board of directors recognizes the payment history and as a courtesy has waived the $in late chargesTo avoid latecharges it is recommended that payment is made on or shortly after the first of the monthWe are hoping with this information, it will be found that the complaint has been satisfactorily resolved Respectfully,*** ***

The service is always poor, the workers answer phone calls in the middle of making subs, constantly standing in the back texting rather than helping customers, every time I come in I have to find someone to help meThe lobby is always dirty and trash is always everywhere

STOP CALLING ME! I have been in business for a number of years and at first started dealing with a nice salesman, PUSHY but nice I purchased merchandise on numerous occasions and some items were not of great quality I explained to him that I was dealing locally as I belonged to a networking group and I thanked him for the past business Then another person called and bad mouthed the nice salesman I was dealing with When I told him I was not interested, he said some very nasty things and used excessive profanity and hung upI asked to speak to a supervisor and insisted I be taken off of their call list Since then, I am contacted at least once a month, same corny jokes, same lines and I usually get hung up on I have to answer the number as it is from a "private caller." PLEASE STOP CALLING ME!!!

Initial Business Response /* (1000, 8, 2017/09/08) */
I am not sure if this file was submitted before or after we took a look at the car to try and solve his problems!!
I tried to contact *** to see if we had resolved his problems and also left a message but did not hear back from
him
as far as I know my technician solved the problems that were addressed in this complaintIf there are any other problems that we did not resolve please respond to me or contact me at ***We do not want to get any further into this until we make sure this complaint is still a problem
thank you
owner operator
***

The reason I reject this offer is because I paid for a service to have my dogs face and paws trimmed and did not get the service completedThis is not the first time they been groomed at SuperDogs; they been there several times beforeIf ** Linda feels she was not going to give me the full poodle cut, she should have told me so and I would have made arrangements to take them somewhere else, but she still took my money any way and did not give me the service I ask forI never had my poodle groomed without having their paws and faces trimmedThese are poodles, you don't cut their body and legs and leave the paws and faces just growing wildThat was not professional of herI work hard for my money like everyone elseI was robbed by her service

Am a rep for an insurance company and we receive sales calls all the timewhen the owner of the business isnt busy I tell whoever is one the phone that he or she iswhen I told this person who called from this company this, the person on the other end, a male, called me a "Lying piece of ***" and them hung up!!

I did receive my 1st order of key chainsIt came quickly I did test several of them and they do work My order was for royal blue, but they did some blue and black, which is not a big deal to meNot sure if I'll use them again, but it was pretty painless

RevDex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I did not agree with any of what they lied about I ordered once before and I let them sweep my checking account for pens This order was totally different and they said they would bill me by mail My account was drafted!!! Also no product was ever received I do not want their product Just my money returned In days from today I will file suit in court in *** *** *** The day is now marked on my calendar suit will be filed Friday June 6th Their response was a lie The permission they had on my first order was several months before this order They have it recorded and for the product that was received They are lying Mark my word June 6th unless my money is returned I am takint them to court I hope they are prepared to deal with *** law and the punishment involved for illegally taking money from a business I can sue them for up to $15,is our small claims count and I will This if fruad Also there is no one to take a call nor return a message This company is lying Regards,*** ***

I am rejecting this response because:I requested a managers name to speak with due to me telling them in person the last time the charged me tax that they could not do anything about itI did not receive any name instead they sent the same response. RED FLAG!!!

I have done business with this company a few times and each time it has been a negative experience with promises of fixing the problemEach time the problems are not only not resolved but they tend to only get worseI have lots of pictures and proof of the improper and inferior products shipped to me as well as terrible print quality and mistakes that are simply unacceptableI will gladly share these with the world in an attempt to save someone else the terrible experience and awful customer serviceThis place is highly unethicalOnce they sell you something good luck getting a return call or answer to your problemsThey will call and call trying to sell you junk but will not listen to your problems at allSave yourself the headache and purchase from a reputable companyStellar Graphix is dishonest and unfair

Initial Business Response /* (1000, 5, 2017/02/16) */
On 1/17/Mr***'s vehicle was impounded by South Bend Police for being parked on a city sidewalkASAP was called to tow the vehicle and hold the vehicle for further investigationOn 1/20/letters were mailed by certified mail
advising Mr*** that his vehicle was impounded, where it was, what the charges were and the procedure to get the vehicle releasedOn 2/2/Mr*** came to ASAP and was escorted to his vehicle to retrieve the paperwork that was needed to take to the police station and get his vehicle releaseMr*** did not return with the release from the South Bend PolicePer police rules, nothing may be removed from the vehicle without the consent of the police departmentMr*** did not obtain that consentASAP will not break the law to allow Mr*** to retrieve his belongingsAll Mr*** needs to do is go to the police station with his registration, photo id and insurance (if he has it) and obtain the releaseThen Mr*** needs to bring the release to ASAP and he will be escorted to the vehicle to remove his belongingsThis has been explained to Mr*** on more than one occasionWe will not go against police procedureThe "red tape" is asking ASAP to go against police procedureWe will not do that

I have asked this company to stop calling meYet they continue to callWhen you ask them to stop calling they hang up on you and call back minutes laterI have called the number and asked to be removed over timesPlease leave me alone

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
If I actually get a refund I will accept the outcomeHowever I must say it was not the *** carriers fault that the faucet was missingeverything was packed inside of the tub and the carton was in perfect conditionThe faucet simply was not shippedI did not return the call because I am hearing impaired and cannot communicate well on the phoneI hope I do get the refund, it is not that I cant afford the charge it is I simply did not get everything I paid for
Regards,
*** ***

The customer asked to wait for a specific color to come in before shipping. That is the reason this ATV was not shipped immediately. The customer has now been refunded. If the customer would like to order again in the future, we will gladly upgrade their ATV purchase to the next
model for free as this was a misunderstanding