Subway

Initial Business Response / [redacted] (1000, 5, 2016/05/03) */ IC X-XX-X-XX Towing vehicle from private property Sec(a) If after twenty-four (24) hours the person who owns a vehicle believed to be abandoned on private property has not removed the vehicle from the private property, the person who owns or controls the private property on which the vehicle is believed to be abandoned may have the vehicle towed from the private property (b) Notwithstanding subsection (a), in an emergency situation a vehicle believed to be abandoned on private property may be removed immediatelyAs used in this Subsection, "emergency situation" means that the presence of the vehicle believed to be abandoned interferes physically with the conduct of business operations of the person who owns or controls the private property or poses a threat to the safety or security of persons or property, or both As added by P.L.X-XXXX, SECAmended by P.L.XXX-XXXX, SEC.2; P.L.XXX-XXXX, SEC.4; P.L.XXX-XXXX, SEC.6; P.L.XXX-XXXX, SEC.12; P.L.XX-XXXX, SEC.8; P.L.XXX-XXXX, SEC This is an apartment parking lotsigns are posted and were approved by the City of South BendThere are apartments and parking spacesWhen people park in this lot and go to the [redacted] you are taking a residents parking spotYour vehicle physically interfered with operations of residents of this apartmentFurthermore, the police department is notified of every vehicle we remove from private property lotsAll vehicles are available to be looked at by the owner before signing for release of the vehicleThis is standard procedure and has never been denied to any owner of a vehicleWe provide signs to the property owners and they are responsible for placing the signsCode enforcement then checks the lots and signs and gives approvalThe signs are postedThe South Bend Tribune and local news channels covered the opening of this apartment building and signs were posted days before any tenants were moved in Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Sec points out that a vehicle is abandoned- my car was not abandoned- How do you prove that it was? It was parked at approximately 130pm and then we came to retrieve it immediately after a play at the Morris- Approximately hours later As for your practice of not telling owners you have their car- it should be logged on the dispatch at the South Bend Police department, as they called you in response to my call and were told you had picked up cars but would not tell them what they wereThen when I called I was refused the information initiallyOther owners have said the same thingIn fact their is a post on public media right now stating you refused to tell them and then weren't there on Monday morning as you said you would be- illegally holding their car I have the receipt that is prefilled out by you stating the car had scrathes and dents as well as a witness to being refused to see the vehicle before I signed the paper (and being told it was for your protection) As for the local media- I do not live in SB and neither did most of the others towed at the 2pm showSo as for media coverage coverage of the building opening has no bearing on this situation I am not disputing the presence of signs I am disputing that they are not visible from all spots and there for violating the ordinanceThe presence of the equipment in the lot also does not help the visibilityThe signs DO NOT INDICATE it is the entire lot or even row- they appear to me just 'spots' that are reservedMy pictures prove that there are no visible signs where I was I agree that the tenants need the spotsHAD I KNOWN IT WAS A PRIVATE LOT I WOULDNT HAVE PARKED THEREMy car was not abandoned and for you to claim vehicles were at the 2pm show and now I find out also at the later show is ludicrous! This is a racket and entrapmentPlus your company refusing to tell patrons if you have their vehicle has to be illegal- this is not just my word! There are many of us that are complete strangersInteresting how we all have the same story but have never met I am owed to be reimbursed as this was a very poor business practice, to not have the signs up and then have numerous people saying you wouldn't tell us if you had our carand then making people sign a statement prior to seeing their car As you can see in the pictures there are no visible signs in this areaI was parked between the red car and other one Final Business Response / [redacted] (4000, 9, 2016/05/04) */ Your vehicle was parked in a private property lotResidents could not park in the lotWe are not responsible for equipment sitting in a lot blocking a signThere were signs postedWe are not responsible for placement of signsYou were parked illegallyAll tenants have a parking pass [redacted] this is how it is determined you were illegally/abandoned parkedYour vehicle did not have a passThese are 18" x 24" red and white signs with inch letteringThey are visible and contain all information as to where your vehicle wasWe will not reimburse any feesWe were contracted to remove vehicles from this lot that do not have the proper parking pass [redacted] this is what we didAs for our office not being open on Monday is totally falseAll vehicles from that lot were picked up by Saturday eveningOur lot had no impounded vehicles on it Sunday or MondayAs to the waiver you signed, this is prefilled with vehicle information at the time of pickupThis is for our protection as well as the owner of the vehicleOnce again, all owners are walked out to inspect their vehicle before signing the form if they ask to see the vehicle

A young woman called our customer service line asking for the owner, I informed her this is a customer service line and I could help her set an appointment if she wished to do that, otherwise to please remove our number from her listShe replied by verbally insulting me calling me a little *** and hung upIt was very inappropriate and I felt compelled to share my experienceApparently, I'm not the only one with this type of experience from their callers, pretty astonished they're still in business

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I've gone to this subway location a few times and NEVER has the cashier given me or any other customer their receiptThis is just not acceptableNever have I ever complained or given any "attitude" about not getting a receiptIn fact it was suggested to me by another subway manager that I file a complaint against this particular location.You lost my businessI will not go back to this location and I will file a complaint about this at the subway website In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We apologize you are having this issue.? Per your message you stated you have called us and spoken with us directly in which we have helped you over the phone, by sending trouble shooting videos, and offering free parts.? We have also offered for you to return the bike to us as you mentioned you did not mind driving to our location.? To be honest we are surprised you opened a complaint because even from your own words we have offered a refund if you return the dirt bike, we have given support, have offered free parts, and the dirt bike is brand new.? We do apologize for the inconvenience you are having but again we are still offering parts as we always have on this issue

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***

My call was returned from New Hampshire, gave me a price of to grind stumptold me his men would call before coming to look at the work and give me a firm priceReturned home to find the work done without my approval and no cleanup done when they leftCalled mike to talk to him and he hung up on me when we started to talk about price

With reference to our phone conversation yesterday regarding the refund by a check from Subway, the complaint# is above), please note that our Finance Deptapproved it According to our Finance, the business will need to issue the full refund check and put in the Reference section on the check the digits credit card noand mention that it is “payment for credit card No.” The check will be issued to [redacted] directly, once again, it is important to provide the full digits credit card number on the reference in check They may send the check to the following address: [redacted] The business should have the credit card information, however, the credit card nois xxxx xxxx xxxx xxxx If all possible to receive copy of the check so I can follow up on the payment with our Finance Deptthat will be greatThank you for your help and support [redacted] CSM Institute Training Coordinator [redacted]

steak and cheese / philly steak most of consumers have refer to both sandwiches as ONE and the same refund or replacement

After receiving this letter today I tried to figure out who was here that day and what might have happened After some research I discovered it was me there my newest employee We usually start our new shirts on the first day of the 3rd monthHowever, since it was new years day they started on the 2nd This was totally my fault that I did not notice my employee wearing the shirt a day early, I however, did not hear the complaint about the cookies I would have honored that price and probably then noticed that he had the advertised cookie shirt one My intent was to apologize and take responsibility for the situation.I am an older person with a lot of customer experience and that would have upset me too I know it's not the fact that he was overcharged cents It's the fact that it was advertised for a price he did not receive I am of the age that I do know you get it for the price stated, unfortunately, my younger employee is not aware of that I do not recall the customer questioning my employee I was probably not present, or I would have stepped in and given him a refund or extra cookies to make up for my mistake.While trying to figure out if I could email this reply to you I called the number on the letter that was sent to me and discovered that I was actually talking to the customer that had made the complaint This was not my intent but I did take the opportunity to talk to the gentleman I explained to him just what I have stated in the letter I think it is resolved to his satisfaction I did apologize and asked him what I could do to rectify the situation He said nothing was needed, he just wanted to point out the error I sincerely apologized and asked him if he would be coming through again, he said no he was just passing through and probably would not be here again I also stated this was my error alone and hopefully the other subway managers did not make the error that I had

This company constantly harasses meThey call every day from a private numberThey refuse to remove you off their call listWhen hearing frustration in my voice they start to laugh and use obscene languageThis is a very childish company with no professionalism at allI regret purchasing one item from this company and STRONGLY advise you use a different company for all your business needs

We did not pressure the client to purchase the medications through our facilityTerramycin, the medication in question, has historically only been available in veterinary facilitiesWe were not aware that the medication was available through your local pharmacyOur office closed at 2:30pm on Saturday and you called us at 3:30pm to discuss your concernsI returned your call immediately (after hours), discussed that I would be happy to refund you the cost of the medications (which local pharmacies will not do), and would call the medications in to your pharmacy of choiceIt is true that we do not call medications into local pharmacies on the weekend, which is stated in your welcome packet during your first visit at The Animal Eye Institute.- [redacted]

To Whom it may concern, I am writing this letter due to a complaint that was filed with you on January 20, by Mr *** I spoke with both of my employee's that were working that night, according to my employees, when the customer returned to the store every time the tried to talk to him or offer a solution customer would keep talking and would referred to them as stupid, was talking very loudly and also said a few choice words, when they asked him to calm down or they were calling the police, customer just continued onWhen I arrived at the store the police were there and one of the officers took me outside and talked to me, I was going to offer to replace subs or his money which ever the customer would prefer but the officer suggested that I just refund his money so that he could leave I called and spoke with Mr [redacted] on January 31, and apologized again for the experience he had at our SubwayTold him that I spoke with both employee's about how to properly handle a customer that is not happy with their product, that they should always either remake the customers food or refund their money, which ever they preferred and makes the customer happy I also emailed the customer with an apology and sent him an offer for two 12" regular subs, I let him know that I was doing so as wellI let him know that we value his business and that I wanted to keep him as a customerHe was pleased with the outcome and told me his problem wasn't with the store it was with the employee's and I assured him that something like this would never happen again Should you have any questions please reach me at [redacted] @gmail.com

RevDex.com: I have reviewed the response made by the business in reference to complaint... ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] It is unfortunate that a simple solution was given to resolve this issue and you did not take it. That would be an apology and a sub that I was entitled to with points that I have earned. I would like to state for the record that when a customer is asked not to come back into an establishment over a lunch item dispute, something is really wrong there. I will not go back to this Subway ever and based how I was treated, again over a lunch item, I would be very careful in dealing with this business. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

Business states that they only charge taxes on hot, heated, toasted and/or diordersIf the consumer believes they were wrongly charged they can return to the restaurant with their receipt so it may be reviewedBusiness would be more than willing to explain which items they charge taxes for

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meJust so you know, I waited more than just a few minsAnd maybe you should consider "after school rush" in you integration of ordering

This customer is correct that there was an issue with how points were added to their Loyalty Card Our location had hired multiple new team members in order to staff another location and many of our employees were still learning how to use the register properly When the mistake was made, our team made every attempt to apologize to the customer immediately and the team also made attempts to resolve the issue at the store levelThe staff offered to void the transaction and to ring it up again properly to ensure that the points were added, but the customer refused to let us do that We do make mistakes at times, but we also make steps to try to correct those mistakes In this case, the customer would not allow us to correct the issue at the store level General Manager Subway Restaurants

Initial Business Response / [redacted] (1000, 9, 2015/09/21) */ The customer brought in the part and asked us to remove the bearing racethe bearing was actually seized to the shaftHe was after breaking pullers on this we told him that it would need heat and he said he was fine with thatHe also further told me that he sucked a chain up into his snow blower, that's what caused all the damageThis customer was not even charged for the time that we spent trying to remove the raceWe also tried contacting the customer to see why he contacted Revdex.com about us and he hung up on us twiceThe part was already destroyed before we even did anything to it, we only tried to help, we told him up front that if heat would not remove it, the part would have to be replaced and he was ok with that!!! Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] after examination by [redacted] technicians the business was found to be negligent in the matter and [redacted] has paid for the part brokenI dont wish to have any other dealings [redacted] Final Business Response / [redacted] (4000, 16, 2015/10/06) */ [redacted] the only reason why [redacted] has replaced the part was to a (good will) claim to try and make this go away for the of us [redacted] Final Consumer Response / [redacted] (4200, 18, 2015/10/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted]

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Subway regarding complaint ID [redacted] Regards, [redacted] **

I used to deal with this company for pens and other gadgets for my customersI just received a phone call and stated that I have already ordered these pens that you are describing to me and tried ripping me off when I told him that I have gotten them cheaper with stellar graphix...I stated that I found another vendor who sells them for cents each....not $each....he said no you didn't and hung up....never will spend another dollar with this company

That is correct: no food was received, just insults and scowlsBy the way, I am Jewish