SuddenValues.com

Review: In January of this year, I ordered a coat from Suddenvalues.com. Because they are a local business, and I had seen their advertisements around town, I assumed they would be reliable. It is now the end of March, and I have no coat and no refund. I e-mailed the company the end of February to inquire about the order and received a polite e-mail back stating that the orders sometimes take extra time to fill. I e-mailed again a week ago inquiring on the status of the order. Then, I checked the Revdex.com to find what a disaster this company apparently is. They have also been evicted from their Euclid address for failure to pay their rent. I gave them 48 hours to respond to my e-mail, and after not hearing from them, I sent another e-mail requesting a refund within 7 days, or I would be filing a complaint with the Revdex.com. I can't believe this company has been in business this long with this many complaints and obviously shoddy business practices.Desired Settlement: I would like the full amount of the purchase, including shipping, of $76.00 refunded to my credit card immediately.

Review: On March 4, 2014, I purchased a Pearl Tri Set made with Swarovski Elements for $33.00 plus $2.50 for shipping. Never received shipment. On May 5, 2014, I contacted SuddenValues asking for a shipping date. Sent another message on June 16. They responded that my request #[redacted] was received and was being reviewed by support staff. Followed up again on June 16, June 26, July 15, July 30 and again on August 5. I told them I had been more than patient, but stated they needed to refund my credit card or send the productDesired Settlement: I just want my money back in the amount of $33.00. Lesson well-learned.

Review: Pursuant to an email advertisement for the product (razor blades, in an amount of $21.00), I used this company's website to place an order.

Transaction Date: 09/24/2013 email [redacted] Credit card ending in [redacted].

Item Detail Quantity Price Total

$21 for a 8-Pack of Gillette Fusion Razor Blades with Shipping and Taxes included a ($48 value) 1 $ 21.00 $ 21.00

Shipping Cost: $ 0.00

Total Amount Paid: $ 21.00

The product has never been delivered, nor has the company issued a credit. I initially was able to speak to customer service ([redacted]) at [redacted], who upon several calls at different occasions advised that the company would be receiving a delivery of the product and would promptly ship it to may attention. This never happened. Then, the company decided to eliminate their voice mail in favor of an email inquiry system. I used this system, where upon I was informed that the accounting department was aware of the problem and (supposedly) would be issuing a check for credit. On 1-31-2014, they emailed me. "Your request ([redacted]) has been solved. To reopen this request, reply to this email." Well, it may have been solved on their end, but I again have neither the product nor the requested business check of refund. I cannot reach accounting or customer service now by phone. Consequently, I am filing this complaint. (NOTE- the credit card company I used ([redacted]) has since this purchase elected to discontinue their credit card lines, so it is not possible for SuddenValues to issue a credit to my account. My request to SuddenValues has been that they send me a business check in the amount of $21.00.)Desired Settlement: Respond to me with a creditable and truthful response, and not some lame excuse. If they are going to send me the product, then send it. If they can't, then advise by phone or email that this is the case, commit to a date that the refund check will be sent, and then follow through.

Review: On March 11th, I ordered and paid for a hose (see order information below) that was supposed to ship in 2-4 weeks. We are now in the end of May and there has been no attempt at delivery. I have sent four emails to support asking for an update: none of which have been replied to. I tried calling them, but they do not allow for voicemail and I was never able to get anyone on the phone. Based on other Revdex.com complaints, this seems to be a common practice for them.

Order Information:

SuddenValues Direct

$29.99 for a 75ft. Expanding Garden Hose and Spray Nozzle as seen on TV ($79.95 value)

Voucher Number: [redacted]

Shipping Status: Awaiting Update from SuddenValues Distribution CenterDesired Settlement: I would like to see an immediate delivery of my product that was paid for in full on May 11th as well as a complete reimbursement for my order or at a minimum the delivery charge

Returned an item that did not work as advertised and requested a refund in December 2013. Refund not received by June 2014 so I filed a complaint with the Washington state attorney general's office . Sudden value told them it would credit my credit card. So far as of Sept 27, 2014 still no refund. This business is a scam.

Review: I order a product from the sudden values website on 1/31/2015 here is my voucher # [redacted] The advertisement said that product will be shipped in 1-3 business days. The order was not shipped until February 10,2015 per The USPS. I do not want the item anymore. I've attempted to reach them and has not received any response for assistance so I am asking for a full refund back to my credit card.Desired Settlement: The refunded of $12.00 to my credit card.

Business

Response:

[redacted],You placed your order with Evening Crystals a company that sales their jewelry on our website January 31st, a Saturday. The item was shipped on Wednesday, February 4th, 3 business days from the purchase. Unfortunately, it appears the postal service has taken an extraordinarily long time to deliver the package, which cannot be controlled by Evening Crystals--see tracking below.[redacted]Evening Crystals is a great company and I'm sure they will work with you on this order. You can contact them via phone at [redacted] or via email at [redacted].Thank you for your business.Best Regards,SuddenValues Mgmt.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I requested a refund and that what I would like Valentine's Day has come I want the bracelet to give to my wife but unfortunately I had to make other arrangements . Please honor my request for the refund to my credit card.

Review: On February 05, 2014, this e-mail was sent to the SuddenValue.com:

On 8/22/2013 I paid $75 for a pair of Bose earphones. I never received the order. I was told the product was on back order. Later I was told I would get a pair of Dr. Dre's instead. I have not received anything yet so far. It's been almost 6 months. I can no longer wait for the order. I'm writing to cancel the order and request a full refund. Your assistance in this matter will be appreciated.

On March 18, 2014, another e-mail was sent:

Hi, I just reviewed my latest [redacted] statement, 2/6 - 3/5. No refund was processed yet. Would you please check on the progress of the refund request ([redacted]) and let me know the outcome?

Based on a promotional e-mail dated 2/14, the Dr. Dre's Studio Edition Headphones, which was promised to me as a replacement for the Bose earphones I originally ordered, is back in stock. If you do not agree on a refund, then I should receive the shipment of Dr. Dre's headphone. Would you please speed up either the refund of $75 or the shipment of the replacement earphone? Your assistance is greatly appreciated.

Between September 2013 and earlier this year, I called the company a few times and actually talked to someone. The person always promised that the item would be shipped when it was available again. At some point this year, when I called, there was no longer anyone answering the phone. The company switched their 'customer service' entirely to on-line communication. Both times after I sent them e-mails, there was an automated response saying 'Your request ([redacted]) has been received and is being reviewed by our support staff.' And of course, there was no more response of any kind.Desired Settlement: I would like a simple credit card refund of the $75 I paid with [redacted] on 8/22/2013. Or, a check should be mailed to me of the amount. Thank you very much for your assistance.

Review: I placed an order with Suddnevalues.com on February 6th. The website said it would take 4-6 weeks to arrive. After 6 weeks I contact the company via email and received nothing back. After several attempts I received an email on March 19th stating I would be a priority and my product would be out soon. I have since emailed them several more times and have not received an email back. To this day I have not received my product or a refund.Desired Settlement: I would like to receive my product or receive a refund, right away.

Review: On January 29 I purchased an item from SuddenValues.com. Here is the receipt:

Thank you for your purchase.

This is your receipt from your recent SuddenValues purchase. (SuddenValues billings show as USOnline.com, Wenatchee WA on your credit card statement)

Transaction Date: 01/29/2014

Item Detail

Quantity

Price

Total

$29.99 for a 75ft. Expanding Garden Hose and Spray Nozzle as seen on TV ($79.95 value)

1

$ 29.99

$ 29.99

Shipping Cost: $ 9.00

Total Amount Paid: $ 38.99

Billing Information:

Kaulius, Steven

7719 Driftwood Rd.

Northampton PA, 18067

To make sure SuddenValues emails are being delivered to your inbox, please add [email protected] to your email address book.

Powered by: SuddenValues.com. 123 Ohme Garden Rd, Wenatchee, WA 98801, USA

I still have not received the item above. Initially SuddenValues responded to my inquiries about the item with explanation about issues with supplier of the item. Then they promised me shipment of the item which was expected in stock soon. They even advertised the item again after my inquiries. Now, the last 2 - 3 email inquiries have gone unanswered.Desired Settlement: I would like to receive the item I ordered. Now that so much time has passed, I believe I am also owed an apology and some remuneration for having spent so much time and effort in just trying to get them to fulfill their side of the contract.

Review: I ordered a garden hose from [redacted]. I never received it and called them a month later because they had billed me $39.99. When I talked to them they said that the manufacturer hadn't updated anything and they didn't know when the product would be coming. I told them I wanted a refund. They said they would send it to accounting. I checked back two weeks later to see if they credited my account and they did not. I made another phone call and "[redacted]" at ###-###-#### and she said it took awhile and she wasn't part of "accounting" so no one could help me. I told her what was the reason that this charge was not credited? She finally sent me over to accounting, but no one answers the phone. I left my name and number. I am at a loss of what to do. I did notify my credit card company, but this has been a ongoing hassle. The order or voucher number is [redacted]Desired Settlement: refund and apology of $39.99

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

For some reason I could not write in the text box and the program would not let me enter and send you that information that I am rejecting their offer. I have called them 3 different times to get a refund and left messages with their accounting department, which is an answering machine promising that they would call me back with in 24 hours. The last call was on August 5th and I have heard nothing, nor have they credited my account. I will never do business with them again and I already bought another hose, because I couldn't wait 2 months while they figured out what was going on.I certainly appreciate all your help in this and look for a resolution by them with a credit to my charge card. Below is the information: I wish their was some other way to warn people that this is how they treat customers, and don't buy for them!

Business

Response:

We have a 75ft hose in stock we could send.

Thank you

Customer Service

Business

Response:

This customer chose to cancel their order and received a credit back to their credit card of $39.95

Business

Response:

This customer chose to cancel their order and received a credit back to their credit card of $39.95

Review: I purchased a Barnes & Noble Nook Color eBook Reader for 79.95 from Sudden Values on October 15, 2012.In December I contacted the business and they told me they were having trouble with the distributor and they were looking for another one. I could either wait a while longer to see if they would be getting any, get a credit or refund. I chose to wait for the item. After several months had gone by, I tried to contact Sudden Values again and I would never get a return phone call. After several attempts I finally reached someone and they said they would issue a refund.I never received it. I talked to a Kristen on 4-16-13 about it and she said for some reason it was overlooked and that they would send out a check on that Friday, still I haven't received it. I called again last week and was told that they would send out a check that day, I said are you sure because I was told that in April and she assured me that it would be sent out that day. Well I still have not received it and it has been over a week. The mail isn't that slow from Wenatchee, WA to Michigan. I would like my refund so I can turn around and use it to buy the nook I never received.Thank you for looking into this.Sherry PattersonDesired Settlement: I want them to keep their word!!!! And I would like it now.

Business

Response:

your refund check has been issued and is on its way to you. Check # [redacted]

Thank you

Customer Service

CC-KD

Review: I never received item they promised credit of 20.00 dollars for it said I could purchase something else total lack of communication on there part promise its being expedited will be sent never is this is going on for over a year!!!!!!!!!!!Desired Settlement: would like too get a razor blade sharpner with the credit they promised me !!!!!!!!!!!!!!!

Business

Response:

In looking into your issue, our support system show the initial request for the new item coming in the same day you placed this complaint. We will make sure the item get on the next order, so you should see it within two weeks.Best Regards,SuddenValues Mgmt.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

[redacted] THANK YOU FOR YOUR HELP TOO GET THIS RESOLVED !!!!!!!!!!!!!!!!

Review: I ordered a product from Sudden Values. They have charged my Visa Account as of Mar. 1,2014 and I have not received the product

or a refund. They also do not respond to the issue when I inquired about this issue. I have notified them of the problem but they

don't answer any requests for information.Desired Settlement: Immediate credit to the account which was used to pay for this product.

Review: I have ordered (and paid for) 3 items from this company and have not received any of them!!!! Merchant will not respond to my emails regarding these items....Desired Settlement: I want a full refund for all items...or delivery of them!!!

Review: Company charged me for an item that was never shipped. You cannot reach anyone at the company to follow up - all calls go to voicemail and no one ever calls you back.Desired Settlement: Full refund of cost of item and shipping/handling charges

Business

Response:

This product is expected to arrive into our distribution center the end of next week. We will get it shipped back out within 24-48 hours and then you will receive an email notification once the product is in route to you Are you still interested in receiving this product?

Thank you

Suddenvalues

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[redacted],

Many thanks for your investigation and the further information relative to the above-referenced complaint. I have already provided the attached but here it is again. I want a full refund. If, when I placed the order, the company had said something like:

“For a $5.00 shipping charge we’ll try to get your order to you in 6 weeks.”

I might have known better than to order something for a Christmas party that happened last Saturday. I have absolutely no use for the item now and would like to get my money back.

Please advise if you require further information.

Many thanks,

Business

Response:

The customer has received this product. She received the product on December 30th and has not contacted SuddenValues about returning the product. We cannot issue a refund until we have the product returned.

Thank you

SuddenValues

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

The company says the item was delivered, which it was not. The number they provided to call with questions connects to a cinema complex.

Please advise what I need to do to reinstate this complaint. This is ridiculous!

Regards,

Business

Response:

[redacted],

Please contact SuddenValues at Support.suddenvalues.com and create a ticket and we will help you resolve this problem. Everything in our system shows that the item in question was shipped and delivered. You could also contact your post office and ask the other members of your household if they recived the package.

Thank you

Customer Service

Review: On 06/25/2013 our company made a purchase from SuddenValues.com. They charged our credit card but never shipped the product. I called them on 8/29/2013 and spoke to a representative by the name of [redacted] and she stated that there was an unexpected delay with the manufacturer and they were waiting on a return call from the manufacturer. She then asked me to send her an email the following week and she would have more information. I sent them an email the next week and I received no response. I then called again on 09/20/2013 and I was told that the product should be in their distribution center at any time and they would send it to us asap. By 10/28/2013 we still had not received the product so I called them again. This time I spoke to a representative by the name of [redacted]. I asked her for a refund on the order and she said she would process our information in order to get us refunded. I was constantly checking our credit card account for the refund. I have called them multiple times since talking to [redacted] on 10/28/2013 and have left messages. We have still not been reimbursed nor received the product we originally ordered.Desired Settlement: We would like to be refunded the amount owed. The total amount they charged us was $39.90. We would also like to make other businesses/consumers aware of the problems with this company so they don't also get charged and not receive any product.

Review: I purchased 2 items from them on December 6, 2013. These were to be Christmas gifts & as Christmas drew closer, I tried to find out when I might expect to see the items. Initially, they responded to me, but since that time, they haven't done anything to communicate other than a standard email received & we are looking ing the matter. This, unfortunately, is the second time I've had this problem with them. The first time it was only resolved when the Revdex.com got involved, & now this, the second. I have never issued your service with any other issue, & I never would have purchased from them again, had I known I was doing so.Desired Settlement: I actually would have liked to receive the items I thought I was purchasing. I think that isn't going to happen, so I would just like my money back & to never do business with them again.

Ironically, I still receive emails trying to sell me more, & once it was for the items I'm waiting on.

Review: On 2/6/14, I ordered $59 for PowerBeats Earphones Made for Athletes a ($149.95 Value); Voucher Number: [redacted]. I have yet to receive my order. Per the Internet this is the status : Shipping Status: Awaiting Update from SuddenValues Distribution Center. I have checked the customer support section on the website which indicates orders typically take 2-4 weeks. I have sent at least three emails and left four voicemails requesting my product or a refund and have not received a response. I would just like my money back.Desired Settlement: Refund to the card used to purchase the item.

Review: I ordered [redacted] Spanish Level 1-5 on Jul 25, 2013. It was to be shipped within 4-6 weeks. My credit card was charged immediately the full Sudden Value price of $199 which included shipping.When it did not arrive by Sep 18, I inquired by phone to "[redacted]?" at ###-###-#### who said that it was expected to ship within 2 weeks. but I could have either a refund, credit for future purchase, or wait just a bit longer as they were in negotiation with [redacted] for delivery. I elected to wait.On Oct 15 I was told by "[redacted]" that they could not deliver the product. I was offered refund or credit, and I requested a refund. On Oct. 29, "[redacted]" told me that their refunds were delayed, and I told her that I wanted an update and the refund processed. If I did not hear from Sudden Values by Nov. 10, I would file a complaint with the Revdex.com and ask my credit card company to begin a dispute. I have made inquiry to my credit card company but as it has been over 60 days since Sudden Values was paid, the card company would make note of the complaint. I am now filing this with the Revdex.com in hopes of a satisfactory resolution.The Sudden Values apparent business model of purchasing another companies' over-stocked product at a substantial discount and quickly selling it is a valid operational concept. The downside is that if the product is not acquired at the anticipated below wholesale cost, Sudden Values must bear the margin loss as the cost of doing business. No company can guarantee profit on every unit moved. When a purchasing misjudgment is made, the product must be sold at a loss.Desired Settlement: I would like an immediate delivery of the contracted purchase of [redacted] Level 1-5. Alternatively, I will accept immediate refund of the purchase price of $199.00. If Sudden Values must purchase the product from [redacted] in order to deliver it, that is their expense, not mine. They should not advertise a product that they are unable to deliver.

Business

Response:

We have chosen to handle this complaint directly. We will no longer be using the Revdex.com service to handle customer complaints. If you need assistance resolving a matter, contact us at [redacted].com.

Business

Response:

There was a problem with the distributor, so the customer was offer a $250 credit or a refund. He elected for the refund, which was issued back to his credit card for the $199.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

REASON FOR REJECTION: As of 27 November, [redacted] has not received a the credit of $199 as reported by Sudden Values. Sudden Values has had my payment since 25 July 2013, and my request for a refund since 15 October.

Please ask Sudden ValuesPlease ask Sudden

Regards,

Business

Response:

The time frame to issue a credit card refund has passed, and therefore [redacted] was issued a refund check. His check was place in the mail on 11/25/13.

Thank you

Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have received their check for the full refund and deposited it in the bank. I wish to thank the Spokane Revdex.com for expediting this effort and coordinating a realistic response from Sudden Values.

Regards,

Review: I placed an order with Sudden Values back on February 18, 2014, The estimated delivery date was 4 - 6 weeks. The phone number provided on their website is an automated recording with no live person. I have e-mail them several times. I received a response once stating they were sorry for the delay of shipment but they would prioritize my order as soon as they could fill it. This was a couple of months ago. Till this day (June 20, 2014) I have not received an update or the item I ordered. They charged my credit card the same day I placed my order on 2/18/14 in the amount of $129.00. See my order below:

SuddenValues Direct

$129 for Dr. Dre Studio Edition Headphones a ($299.95 Value) Limited Quantity

Voucher Number: [redacted]

Shipping Status: Awaiting Update from SuddenValues Distribution Center

I hope I can get some answers or at least my money back. Anything you can do to help will be greatly appreciated.

Kind Regards,

Cell - ###-###-####

e-mail: [redacted]Desired Settlement: I would like to have shipping information of when the item I ordered will arrive. If they cannot fill my order request, please refund my money + interest for my inconvenience