SuddenValues.com

Review: I ordered sunglasses from their website on February 5, 2014, and never received the product. I contacted them on April 3 because it had been two months, and I did not hear anything from them and the status online still said "Awaiting Update from SuddenValues Distribution Center".

I received the following response:

"The sunglasses have arrived at our shipping department, but they've run out of the box needed to ship them. We are currently in the process of obtaining more boxes. The sunglasses are expected to ship tomorrow, and I've added you to our priority list to ensure you are the first to get your order shipped. Thank you for your patience."

On July 7, I followed up again because I still had not heard anything.

On August 5, I finally received this response:

"This item is currently back-ordered. I am placing you on the priority list, so when the item is ready to ship you will be one of the first. I don't have an ETA yet, but you will receive an email from us with tracking information upon its shipment. I apologize for the inconvenience the delay has caused."

Upon hearing this, I asked for a refund, and was told:

"I can offer you a company credit of 25.00 if you would like to choose another product. This credit can be used for any SUDDENVALUES DIRECT OFFER.

I apologize for the inconvenience this has caused."

My response was that I only wanted a refund, and not credit, because I had already been waiting 6 months for the sunglasses.

Here was their response on August 7:

"We are in the process of issuing refunds for this item. Your name has been placed on the refund priority list. I apologize for the inconvenience this has caused."

I followed up a month later, and received this on September 5:

"We had a problem with the supplier of this item. I can offer you a company credit of 25.00if you would like to choose another product. I apologize for the inconvenience this has caused."

I already clearly stated to them that I did not want credit, and only wanted my money back. On September 8, I received this response (which I was already told a month prior!):

"We are in the process of issuing refunds. Your name has been placed on the refund priority list. You will receive an email notification once your refund check has been issued. I apologize for the inconvenience this has caused."

I asked when I might be able to expect a refund and on September 11 was told:

"At this time the Accounting Department is 3 weeks out. Your name has been placed on the refund priority list. You will receive an email notification once your refund check has been issued. I apologize for the inconvenience this has caused."

I let the three week pass, so I once again inquired about my refund, but was again told:

"At this time the Accounting Department is 3 weeks out. Your name has been placed on the refund priority list. You will receive an email notification once your refund check has been issued. I apologize for the inconvenience this has caused."

After I received that response, I told them that I had already waited the 3 weeks that they stated, so they followed up with this on October 9, 2014:

"I will inquire with the accounting department and find out what the delay is and ask them to expedite your refund. I apologize for the inconvenience this has caused. "

It does not sound like they are actually issuing refunds for this and that they're just hoping that people forget or stop asking about the product so they don't have to issue any refunds nor provide the product that was purchased.Desired Settlement: I would like a refund from the company. This has caused me a lot of stress and wasted time, and they have led me to believe that their business is a fraudulent one. And to be honest, a refund alone does not feel like enough.

Review: I purchased 3 items from suddenvalues.com on 3 different dates, 12/16/2013, 1/14/2014, and 1/31/2014 and were charged for these items and have never received them 8 months later. Their website still says awaiting update from sudden values distribution center and their phone number goes to a fast busy signal. 4 attempts to email have had no response. I have been charged $119.99, $33, and $14.Desired Settlement: refund my credit card for these items since I clearly won't be receiving them.

Review: Not a valid [redacted] ID# MT 21872B

[redacted].

SuddenValues Direct

$99 for a [redacted] Sonic Skin Cleansing System with Taxes and Shipping Included a ($169.99 Value)

Voucher Number: [redacted]

Shipping Status: Shipped

Tracking Information

Recipient [redacted]

USA

Ship Date 05/07/2013 03:55:09 PM

Tracking Number [redacted]

Ship Carrier USPSDesired Settlement: exchange, refund, anything!

Business

Response:

We do not show that this customer has returned the product in question. We can only apply credit once the product is returned.

Thank you

Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and will return the product to the company but expect a full refund credited to me.

Business

Response:

There was a problem with the product and it was returned. In response the company has sent a check for a full refund of $21

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

I have reviewed the response made by the business in reference to complaint ID 9657191, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

I have faxed Ms. [redacted] the receipts of the original purchase and the receipts to send all documention and defective product back to Sudden Values. I spent $10 just to return it back to them.

Because the product I bought from them was delivered to me defective, I should be receiving a full refund the they charges me for plus the cetified mail that they did receive.

Regards,

Consumer

Response:

You can close the complaint now. I received a check from Sudden Values for $103.00 on last Saturday!

Thank you for all your help in resolving the return and refund of their product.

Sincerely,

Review: I ordered a product, [redacted], [redacted]. I paid over the phone with my [redacted] card, and was billed $55. on my statement of Sept. 4, 2013. The product was never delivered. I've called and spoken with a representative of the company who assured me that my product would be sent out soon, NEVER HAPPENED! I've tried repeatedly to speak to someone at the company and no one answers the phone any longer.Desired Settlement: If the company can't deliver the product then I would like a complete refund.

Business

Response:

We have chosen to handle this complaint directly. We will no longer be using the Revdex.com service to handle customer complaints. If you need assistance resolving a matter, contact us at [redacted].

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 9788094, and find that this resolution is satisfactory to me.

Regards,

Business

Response:

This product was shipped to the customer on 11/12/2013 and is currently in route, but appears to be stalled, so we are check with the postal service now.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The product I originally ordered has been sent to my home. It is what I ordered, and I am happy with it. Thank you very much for your assistance in this case. I feel that without your intervention I would have gotten nothing.

Regards,

Review: I ordered a 10 inch tablet from SuddenValues and the product froze after 3 days. I sent the product back to be exchanged for a new one, and they promptly sent out another tablet in about a week. That particular tablet would not hold a charge, so I sent the product back for a refund rather then getting a replacement. That was just shy of 3 months ago and I still haven't seen my refund. Every time I call them, they tell me something is going on in accounting and they will get back to me. Yet I still don't have my money. Will I hve to take legal action to get my money. Your help is appreciated.Desired Settlement: I would like my refund in a timely manner.

Business

Response:

His refund has been issued. Please allow 3-5 business days for the check to arrive in the mail.

Thank you

Customer service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I bought items in 2012 and I got 2 of the 4 items in decent time period. The other two items someone finally got back to me from SuddenValues around March 2015 and said the items are not in stock and they will give me a $90 credit and too pick out other items which I did. I have not heard from them since, no replies to my emails, nothing.
Do not deal with them, they disappear or don't respond it seems and do not deliver the product you purchased.

Review: I purchased [redacted] Beats on December 6, 2013 for my children as a Christmas present. Product said it could take up to 6 weeks for delivery. After said 6 weeks, I began calling the company. After several months of stating that the product hasnt been delivered to their warehouse and their promises of delivery of said item in 2 weeks, I left it alone for a while. It has been about 5 months since I have ordered the products and have contacted Sudden Values through email since the begining of April regarding these purchases. Sometimes I even emailed then twice in one week and still no response (you can no longer call them directly). At this point I have no idea what to expect and or if I am ever going to get the product. Customer service is horrible as they DO NOT return emails and or offer something as an appology for the length of time that it is taking. Throughout the last 5 months they have also listed these items for sale when they cant even fill my order?Desired Settlement: I would love to get the items that I purchased but if they cannot fullfil the order maybe they have another suggestion. If not, a refund is necesarry.

Review: I purchased Bose IE2 Audio Headphones July 9, 2013. They broke September 28, 2013. I emailed SuddenValues to inquire how to handle a refund. They sent me a RMA number and a form to fill out and requested return of the product. I completed the form and sent the product back. I have inquired numerous times about the status of my refund. The general response has been: It's been forwarded to our account department and they will email you once it's processed. Three months' time is beyond a reasonable time to allow for a refund.Desired Settlement: Total refund of amount paid for item -- $59.99.

Business

Response:

A refund will be issued Monday January 6 3013

Thank you

SuddenValues

Business

Response:

A refund will be issued Monday January 6 3013

Thank you

SuddenValues

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The promised date of a refund was January 6th. It is January 8th, and I still have not received a refund.

Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The promised date of a refund was January 6th. It is January 8th, and I still have not received a refund.

Regards,

Business

Response:

[redacted] has been issued a refund check in the amount of 59.99 and it should be received in 3-5 business days

Thank you

Customer Service

Business

Response:

[redacted] has been issued a refund check in the amount of 59.99 and it should be received in 3-5 business days

Thank you

Customer Service

Review: On 7/9/13 I ordered two [redacted] cases from SuddenValues they are [redacted] cases for $49.90. On August 21 I sent them an email asking where they were. On August 22, they sent me a reply they were experiences some shipping delays with the manufaturer. However it is in route to them and as soon as they receive it they will ship it to me within 24-48 hrs and send me a notice they are doing so. August 27th they sent an email saying they were expecting the delivery the beginning of the next week and would be shipping right out. Sept 17th I emailed them asking where my product was, feeling I had been scammed. And if I was not going to receive them in 24 to 48 hrs I want a refund. Sept 26 they sent me an email saying they were shipped to the wrong address, they are being rerouted to them now and once they have them they will be shipping them right out. I've asked to receive my money and want to file a official complaint.Desired Settlement: I just want full refund of my money. $49.95

Business

Response:

We have chosen to handle this complaint directly. We will no longer be using the [redacted] service to handle customer complaints. If you need assistance resolving a matter, contact us at [redacted].

Consumer

Response:

It is a scam. Why else would they have a [redacted] email address to handle [redacted] complaints>? Because they receive so many complaints. I just want my money back they have not honored their agreement to sell me and send me the products I paid for. Thus I want a reimbursement of my payment.

Review: I have two issues. I received an order that I need to return but have no return information. I also have two products that have not been delivered. One was ordered 2/7/14, and the other 3/2/14. I have emailed support twice on 3/10/14 and 4/3/14 with only an auto response that my question was received and that someone would contact me. No one has ever contacted me with a response. I have also tried to call the company but cannot reach anyone for assistance. I left two messages to a random voice mail with my information on 4/14/14 and 4/22/14.Desired Settlement: I would like to be refunded for all three orders for the total amount of $54.50.

Review: We ordered online 2 pair of Dr Dre Studio Edition Headphones to be delivered as promised by Christmas 2013. Our credit card was charged immediately and not only did the product not arrive by Christmas, it was never shipped at all. The order was cancelled and credit was requested multiple times with out any luck. The company is no longer responding to our needs/requests. We are looking for whatever help we can get to resolve this matter.Desired Settlement: To get our $290 ($145 x 2) back for product undelivered asap!

Review: I logged onto Sudden Values Direct online and placed order # [redacted] on 01/21/14. I used my debit card and Sudden Values completed the transaction and took $59.99 out of my bank account on 01/22/14. This was for a CHI 1 inch flat iron for my wife. I waited and waited and never received the product. After 3 months, I began to send emails to their contact support email address. I sent 5 emails total over a 2-3 month period and never received a response. During this time, I also tried to contact their 888 phone number and left messages, but got no response. I also tried their number ###-###-#### that is posted online and got no response. Now I sit here 7 months later, out $60 and can not even get this business to respond. I am not sure what to do at this point as I have all the documentation, just can't get hold of them.Desired Settlement: At this point, I just want my money back. Either by credit back to my credit card, check from the business or whatever means possible.

Review: On 1/30 I ordered online a $19 for a 5-LED Taillight with Laser Lane Marker with Shipping included a ($40 Value). The company posted $19 against my credit card on 1/31 and the product was never shipped. I emailed the company on March 1 after receiving my credit card statement with the $19 charge. I tried calling the business, but they do not take consumer calls. The next day I sent in a request via [redacted]. I have heard nothing. Today, March 8, I sent them another request on their support page telling them I was contacting the Revdex.com. I will also be asking by credit card company to reverse the charges.Desired Settlement: I would like a refund and I would like this company to be shut down since I see they have so many complaints against them.

Review: I purchased a men's zip up hoodie on 12/14/2013 using Voucher Number: [redacted]. I paid a total of $35 including shipping. I have not received the product. My online account indicates "Shipping Status: Awaiting Update from SuddenValues Distribution Center." Calls to customer service are always met with a busy signal. I have emailed the company through their customer service website multiple times and have not received a response.Desired Settlement: I am seeking a full refund of $35.

Review: I ordered 2 hairdryers from SuddenValues.com on 8/27/203 and as of 10/21/13 I still haven't received them. They claim orders are shipped in 4-6 weeks.Desired Settlement: I will seek a refund if I do not receive the product within 1 month.

Business

Response:

This customer chose to cancel this order and received a credit back to their credit card of $160.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I returned two defective LifeProof waterproof [redacted] 5 cases - the post office delivered on 6/3/2013. As of 9/24/13 I have not received a refund. I have e-mailed the company multiple times about the status of the promised refund only to be told their accounting department is behind in issuing refunds.Desired Settlement: I would like a refund of the two defective LifeProof waterproof iPhone 5 cases as well as the return postage that SuddenValues promised they would issue.

Business

Response:

A check for $79.90 has been issued.

Thank you

Customer Service

Consumer

Response:

Than you so much for assisting me in my complaint. I received a check from the vendor last Monday. I just checked my bank account and it appears as if the check cleared the vendors bank (I was waiting to reply to you just to be sure the check didn't bounce). The vendor was supposed to refund $5.60 for my cost to ship the defective merchandise back - but at this time I'll absorb the cost and consider this case settled. Again, thank you so much for your assistance. I really appreciate it.

Regards-[redacted]

Review: Placed an order for Original CHI flat iron that sold for $59.99, order number: SUD42B036Ee-4393 on 12/15/2013. Order not yet received 2/3/2014. When click onto tracking number it says, "REDEEMED." It does not give me any information nor have I received any emails or notifications regarding the shipping of my item.Desired Settlement: Detailed information on SHIPPING DATE, CARRIER and expected DATE OF ARRIVAL.

I've ordered 3 products from Sudden Values: One I received from them and it fell apart within 4 weeks; a second product was delivered and is fine; the third order never shipped and I continue to get the run around on the product shipment or a credit
As of this time, after a number of inquiries as to when my product will ship, the company has just stopped communicating with me.

I orderd some dr. Beats head phones in purple back 11-29-13 and a gold iPhone 5 charger total of 142$ I have not heard from them only once threw email . I have called serval times and nothing I want my money back or they will be gearing from my lawyer.

Review: I ordered slim camera pen in Sept. 2013. It did not arrive until November and it was very difficult getting an update on the delivery date. Item was to be a xmas gift. Item was defective. Received approval to return item for an exchange. I requested free return shipping since item was defective, but did not receive it. I received the second item and it had a broken clip and did not work. I made numerous calls and sent numerous e-mail trying to resolve the issue, but to no avail. Finally, someone in an e-mail indicated they would send my request to accounting. From what I can figure out this took over a week for them to do this.I still have not received a response asking about my refund or reimbursing me for the return shipping for a defective item. This has been the worst case of no customer service I have ever experienced. The company does not answer your questions, nor do they seem to care if you are satisfied with the product. They did not seem interested that the product was defective twice. Very frustrating experience.Thank you for your time.[redacted]Desired Settlement: I would like a refund for the product and for the return shipping costs for the defective item.

Business

Response:

[redacted] was shipped a replacement on 12/16 and it was received on 12/19. If she would like a refund we will need her to send the replacement back.

Thank you

Customer Service