SuddenValues.com

Review: On January 15, 2014, I purchased a "Zumba Exhilarate Body Shaping System 7 DVD Set" from SuddenValues.com. With shipping, I paid $56.99 for this item, but I have never received it. When I check the shipment status on their website, it consistently says "Shipping Status: Awaiting Update from SuddenValues Distribution Center". I've tried sending emails inquiring about the product's whereabouts, and I even left a message for the company via their Facebook page; the only responses I've ever received were the automated replies to my initial email saying "Your request ([redacted]) has been received and is being reviewed by our support staff." (Number in parentheses changes if submitting a separate email outside the original thread). The company is also no longer receiving customer phone calls; the only phone number I can find for them - and I tried calling - is one that they use solely to accept new advertisers. I did try to leave a voice message anyway; I did not receive a call back from anyone. I need help in either receiving my money back or having the desired product shipped to me.Desired Settlement: SuddenValues.com either owes me the product I've paid for or a full refund of money I pre-paid.

Review: I ordered a 3.4 ounce bottle of Acqua Di Gio Eau De Toilette on January 9, 2014 for $39 plus $6 shipping . My credit card was charged on January 10, 2014 for $45.00. I have never received the product. I found a phone number and tried to call and it said you could only send emails. I have sent two emails over two months ago and neither has been responded too.Desired Settlement: I would like my credit card refunded ASAP.

Review: I ordered Dr. Dre Solo Hd headphones on May 17th. After 2 weeks Ive been calling every week asking when the product will be shipped. I was told it takes about 4 weeks to receive product. We are approaching almost 2 months and neither the product has been shipped nor my refund. I called two weeks ago and spoke with a younger lady who stated she would process my refund. I called today speaking with an older lady who stated that the process is to hold my item until it arrives and then send me an email with either to ship or cancel and refund. I dont want to wait another few months for a product that is being promised to customers of 2-4 weeks and no delivery. No confirmation, nothing, more like my money was taken out of my account a day after ordered and no product. And now a request to refund my money since no product and im told I have to wait for the imaginary product to arrive. I asked to speak with a supervisor and was transferred to tech support line. I have been very patient up to the 4 week mark and even when told to be patient I did but this is now out of patient level as no product has even been sent out and we are going on 8 weeks. I called two days ago and left a voicemail, no response with the accounting department. I called several times today and left a voicemail again. I called a few more times and got through to another young lady who told me I was in line for a refund and that they are behind. It is going on 2 months, I have not received product and 2 weeks ago I ask for a refund and not even a confirmation on that. I feel this company has extremely bad customer service, imaginary product and is playing games with refunding my money.Desired Settlement: I demand my refund so that I can never do business with this company again.

Business

Response:

The product has arrived in our distribution center, we would like to send you your products. Would you still like to receive it?

Thank you

Customer Service

Consumer

Response:

To SuddenValues:

Review: On April 13, 2013 I ordered a Lifeproof Waterproof Case for iPhone 4/4S for $39.95 from Suddenvalues.com. It took more than a month to receive the case. After receiving it and putting it on my phone it did not work properly. I called Lifeproof support to find out what the problem might be. They asked for the serial numbers on all the parts and I was told this was a counterfeit item. Lifeproof created a "Counterfeit Case" for me and sent me an email letter stating that it was indeed a counterfeit. I contacted SuddenValues and told them that I wanted to return the case for a full refund. I returned the case on May 21 and they received it on May 23. I've emailed them several times inquiring about my refund only to be told "it's been sent to accounting" or "I need to speak to my supervisor". As of this date I have had heard nothing further.Desired Settlement: I would like a full refund in the amount of $39.95

Business

Response:

A refund of 39.95 has been issued, Check # [redacted]. Please allow 3-5 shipping days for receipt.

Thank you

SuddenValues

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I made an online purchase 02/28/14 for brush-heads to fit my Sonicare toothbrush for $16.99 because it was a great price. It was paid via PayPal immediately. To date, I have not received the merchandise that I purchased. I contacted the vendor April 9th and received a response stating that my merchandise would ship the following Monday but I never received it. Then I contacted the vendor April 23rd and received no response, and again May 19th and received no response.

It is a very small amount of money but that's not the point. If I purchase merchandise I expect to receive the merchandise I pay for or I consider it to be a fraudulent vendor.Desired Settlement: Please just send my order as soon as possible. If that cannot be done, please send me a check for reimbursement.

Review: On November 26,2013 I bought dr. Dre beats from Suddenvalues.com.as soon as I purchased them the company took the money out of my account. I bough them as a Christmas gift for a family member. I have still not received them. I have tried to contact the company on several different occasions but have gotten no response. I called a few weeks before Christmas and they told me their goal was to have them shipped out by Christmas and they we're waiting for the headphones to be shipped from their distribution center. When it got a little closer to Christmas and I still have not received my purchase I called the company again but the wait time was over 48 hours. I left a message but never got a call back. On December 19 I emailed them and this is the response I received.

"We are still waiting on the product to arrive. It is in route and we

have experienced some shipping delays. At this time our tracking has

updated and the estimated arrival date of delivery is after Christmas.

I apologize but with shipping delays it is out of our control. We will

do our best to get the product out as soon as it arrives and then you

will be notified of its shipping. Your patience is appreciated."

It is now almost three months since I first purchased my order and I still have not received it. I am starting to think that maybe this site is a scam. They have their money but I still have not gotten my headphones.Desired Settlement: I would like for them to ship my product and give me some sort of discount on the product since it has been almost three months since I purchased the headphones.

Business

Response:

[redacted],

We have Dr Dre Solos in stock and can ship them to you today.

Thank you

Customer Service

Review: I ordered the anti gravity globe in July and they had no problem taking my money but yet to receive any product 6 weeks later. I have made several phone calls which are all automated. No response.no response to messages. How many other people are being ripped off?Desired Settlement: If the product can not be delivered immediately then a full refund of $45.00.

Business

Response:

The anti-gravity globes are in route to us from the manufacturer. We are currently waiting for the manufacturer to update us with a tracking number. Once the product arrives into our distribution center we will get it shipped back out and on its way to her with in 24-48 hours and then she will receive an email notification once it ships out and is on its way to her.

Thank you

Customer Service

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me if product is received before the end of September 2013. after that time I will have no use

for it. Product was ordered July 31 and money withdrawn August 5th. There has been no communication no returned phone calls.

Regards,

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

In regards to my situation I have no futher use for the product ordered and never received. I had hoped for a resolution with them but feel the time has come for a refund.

Regards,

Business

Response:

We have chosen to handle this complaint directly. We will no longer be using the [redacted] service to handle customer complaints. If you need assistance resolving a matter, contact us at [redacted].

Business

Response:

This customer chose to cancel this order and was sent a check for a full refund of $45

Review: I bought an [redacted] Tablet. I received a NON-functioning tablet. They stated I simply could exchange it for another or a refund. I choose the refund. They received it back in JUNE. Never received a refund. I was told on 8/20/13 that it would be issued within 5 days. I never received it. I have called weekly since then and I'm constantly told the accounting department is "behind". It is now Oct 22, 2013 and I still have not received a refund.Desired Settlement: a full refund of the $99.

Business

Response:

There was a problem with the product and it was returned. In response the company has sent a check for a full refund of $99.

Review: I placed an order with information about color and amount, then received an email asking for that info, even though it was on the original order form. I waited almost 4 weeks until I phoned customer service to find out where my order was. The confirmation email stated the order would be shipped out 2-4 weeks. When I phoned a month later, I was told they only had an order for one item, although my credit card had already been charged for 2. I received a voicemail the next day stating that the order had been sorted out and that the items were on the way. Two weeks later I phoned to ask for a tracking number and after several attempts to speak to a supervisor, I finally got through to one who told me the items were on backorder and would go out in "about 1&1/2 weeks". I said I no longer wanted to business with this company so they have started a refund process, which I am skeptical. Unacceptable customer service and it's been almost 2 months since the original oder was placed.Desired Settlement: I would like this to be an officially filed complaint and I would like the company to be notified of the complaint.

Business

Response:

This customer was issued a refund on 8/26/13 and the check number is check# [redacted]. she should have received it by now.Thank youCustomer ServiceCC-KD

Review: I ordered a robotic floor sweeper from Suddenvalues.com on 03/08/13. My debit visa was charged $35 03/10/13. I did not receive the sweeper until April 2013. It was complete junk so I requested a RMA which I received and I sent back the sweeper ASAP. I have requested the status of refund twice via email and was told both times that my name was on the list to receive a refund. As of today, 05/29/13, I still have not received the $35 credit that is due.Desired Settlement: Credit back to original visa used.

Business

Response:

Your refund check has been issued. Please allow 3-5 business day for it to arrive.

Thank you

Customer Service

Review: I ordered Two Ultra Fire LED flashlights from Sudden Values December 22, 2013 for $38 plus $6 for shipping. That amount was immediately charged to my charge card. The expected delivery was 6 weeks on their order page. We got to 9 weeks and no product. I emailed them February 20, 2014 and again Marcy 13, 2014 requesting when we might get the product for which they have my money. I only received an automated response with each request. A neighbor worked locally for them and I asked for help. He contacted Steven Klock the CEO for which he received a response that the product was on back order and it should be in in a couple of weeks. Two weeks passed and still no response. I contacted Steven Klock and he stated the same thing. Finally I received a response from their Customer Service Department stating the flashlight company grew too fast in 2013 and required an reorganization. That we would be put on the priority list to receive the flashlights as soon as they became available. Still no product by April 9th, so I messaged the company again requesting a response in 2 business days and requested a refund of my total $44.00. With no response from their "Customer Service " depatment after 4 days, I again emailed [redacted] last Friday (April 11, 2014) and requested a response from him in 2 business days. No such response, No product and No refund at this time. This is totally unacceptable.Desired Settlement: I would like my money back in full, including shipping and handling ($44.00) with in a week.

Review: On 2/2/2014 I ordered a 5 pack of LED light bulbs and never received them. I tried to contact the online support to find out the status of my order 3 times, and no response.

I also tried a phone # to call them, left a message and still no response.

Please send my product or if out of the product, I just want my $35.95 refunded. There is no customer service to this company which is disturbing.

Thank you for your help in this mannerDesired Settlement: Would like to get my order delivered or would like a refund of what I paid: $35.95. I have the debit card charge on record of what they charged me and the email receipt to assist in next steps.

Review: I ordered the Babyliss Pro Curler on September 21, 2013. I have not received it yet. Here's the info:

Voucher Number: [redacted] I sent them an email on 10/27/13. They asked for my information for a refund & on 11/5/13, I received this email: The reason you can no longer see the purchase is because you asked us to cancel the order so as per our company policy we placed th purchase on hold and transferred you information over to the accounting department and as soon as they issue the refund they will cancel this purchase and then you will be notified by email that the refund has been issued. Your patience is appreciated. I emailed again, they said they'd process a company credit right away, I said I wanted the $150 back onto my card & on 11/26/13, they replied that they'd get that process started right away. I called & spoke with someone on 12/3/13, they said everything was sent to the accounting department. I emailed again on 12/16/13, asking for the refund status. Email was sent to me on 12/23/13 saying We appreciate your patience in waiting for your refund; the accounting department has your information and is issuing refunds as quickly as they can. I would like to offer you Company credit for SuddenValues Direct offers in the amount of your purchase price. This will not expire and I can process the company credit for you immediately. We appreciate your business. Thank you Customer Service CC-KD. I replied that I wanted the Credit returned to my card. Since then I have called everyday, about 7 times, I've emailed, left messages, no returns, and still no credit on my card. Please help me get my money back. I don't think it is right that they were able to charge me before shipping it out! Thank you.Desired Settlement: Refund $150 onto my credit card, not company credit, as I will no longer shop with them!

Business

Response:

[redacted] was issued a refund check and it was mailed out to her on 1/24/14, she should receive it in 3-5 days.

Thank you

Customer Service

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased an item through Sudden Value's website on 7/15/13. They never delivered the product. I called to cancel the order, and they said I would receive a refund on my card and an email confirmation in the next 3 weeks. I received nothing, so in October, I called again. They gave me the same explanation--your order's been cancelled; you'll receive an email confirmation and a refund in the next few weeks. I called again in November, then twice in December. Still nothing. So in essence, they have stolen my money.Desired Settlement: I want a refund credited to the credit card used to make the original purchase for the exact amount plus interest, since they have held my money against my wishes for 6 months now!!

Business

Response:

[redacted] was issued a refund check and it was mailed out to her on 1/24/14, she should have it in 3-5 days.

Thank you

Customer Service

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have already received my refund check. Thank you for your assistance in clearing up this matter.

Regards,

Review: I ordered a [redacted] grill from Suddenvalues.com at the beginning of July 2013. I never received a confirm email and had to call thier customer service several times. They kept saying due to demand it was backordered. That was fine. They got another shipment and I was told I would get one of those and that didn't happen. Then I was told there was ANOTHER shipment coming and I'd be on that list, didn't happen. I finally told them that I no longer wanted it since it was for a vacation and that I just wanted my money back. They offered a credit of $45 towards another purchase and I advised them that I had lost all faith in the company, product and especially service and to process my refund immedietly. That was August 8th. I have written them several times and they flat out ignore my emails. This is October 28th and I have yet to see a refund, the product or any response from this POS company. They don't answer the phone, they don't reply to emails and they obviously don't send products!Desired Settlement: I would like a FULL refund as soon as possible. This company should be put out of business!

Business

Response:

We had a problem the promoting distributor in attaining the product. As such, we issue a check to [redacted] for a full $39.95 refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have received the check, it took 3 months to get it.

Regards,

Review: I purchased a Digital Luggage Scale from SuddenValues.com on 11/17/13 for $14.00 (including S&H) and never received my product. On 2/25/14 I emailed customer service to inquire about tracking info or some type of status update and was informed the item was in a warehouse and that information was still not available. I then sent an email requesting to cancel my order and obtain a refund. I received a reply 2 days later advising me that my order had been put on hold and my request for a refund was sent to the accounting dept. I still have not received my refund and have since emailed customer service 3 more times asking when I might expect to get it. I have gotten no response whatsoever from customer service regarding my last 3 emails.

Review: I placed an order for a swimsuit via SuddenValues.com on April 26, 2013. The funds were withdrawn from my account immediately. On May 24th I still had not received my order or any information regarding it. Unable to find a phone number on the website I emailed customer service and asked for information regarding my order. They emailed back informing me that they would forward the swimsuit to me as soon as they receieved at their facility. I emailed back stating I was sick of waiting and would prefer to just cancel my order and receive a refund. June 12th I still had not received my refund nor had I heard anything regarding the cancellation of my order so I emailed customer service again regarding the matter. I received an email back stating they would look into my request and that my order is currently on hold. It is now June 17th and I have not received a refund nor an email back regarding my cancellation.Desired Settlement: $20

Business

Response:

This customer was issued a Credit Card refund on 6/21/13. She should see it back on her card in 3 to 5 business days.

Thank you

Customer Service

Review: In January 2014 I ordered an item. I have yet to receive the item. I have repeatedly requested status on the order. In May I requested an refund and again in June, July, August and September. They keep sending me an e-mail stating I will receive my refund in 6 weeks and I have yet to receive one.Desired Settlement: I would like an immediate refund of what I paid for the item that I never received.

Business

Response:

Dear Customer,The Company got behind early in the year due to shipping delays around Christmas 2013 and restraints on its ability to raise capital at a time of high growth. In the first quarter of the year the company re-organized its business model to handle this growth without a need for on-going capital infusions. We have stayed current on all orders since April 1st and worked hard to first fill back orders and then refunds.By contacting [redacted] you have put yourself on the priority list for a refund. Since there continues to be restraints on our ability to raise additional capital, we are only able to issue refunds as cash flows allows and fortunately we are growing quickly again.We will be sending you a refund as quickly as possible, but cannot provide you precise date under current circumstances. We apologize for this inconvenience and are equally frustrated. Thank you for your business and patience.Best Regards,SuddenValues Management

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Dear [redacted] ~

Review: I ordered an [redacted] cover from this company on 11/22/13. It was never delivered, yet the company charged my debit card for the purchase price of $19.99 on 11/25/13. Despite emails and several phone messages and attempts to reach a live person, I have received no response from this company.Desired Settlement: I would like a refund to my debit card. Also, I had difficulty receiving product from this company the year before. It took several attempts to reach someone, but I finally did and received the product. The customer service is horrendous. They basically do not respond to you at all.

Business

Response:

[redacted],

Your product shipped out today. You should recieve it in 3 days. You may also trakc this purchase through your SuddenValues Account under purchases.

Thank you

SuddenValues

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. In my original complaint I asked for a full refund to my debit card of $19.99. Instead, the company says they have shipped the product out to me now, but I no longer need it or want it.

Regards,

Review: I ordered 2 PS3 controllers on December 13, 2013 for Christmas presents for my boys ($58 total). I have not received them. I have called and sent multiple emails. At first, they said it was back ordered and I would receive in January, then February, then in 2 weeks. When I did not receive anything, I've contacted again and again and now I am not getting a response at all from them. It's now April and I have not received the 2 PS3 controllers or a refund or a response. This is my first and last time I will use this business.Desired Settlement: I would really like to receive the 2 PS3 controllers that I ordered back in December OR a check for $58.