SuddenValues.com

Review: I ordered toothbrush heads for $19.90 on Aug.2, 2015. When they were finally delivered, the Post Office left a note saying the address was incomplete. I checked further and they forgot to put the apartment number on the package, which I had given them. I wrote numerous emails and finally got a response saying they needed an update of my address. The one they had was not the one I ordered under. It was not even my right name. I sent them the voucher and receipt number. More emails and they eventually said it was shipped and they had a change of personell. They said I would have it by 2 weeks ago. I sent another email. The last response was very nasty and they blamed it all on me and said I sent them too many emails. I have saved all of the correspondence.Desired Settlement: I would either like the product or a refund and I think they should be put out of business.

Business

Response:

The customer contacted us several weeks back about the return of their [redacted] compatible toothbrush heads they had order from the company (saving them a bundle on standard heads) due to an incomplete address. Our order system had the following address, which did not include an apt number.Lisa F[redacted], [redacted]After repeated request for the correct address, Lisa finally gave us the correct address on September 23rd (about one week after the first request). The following day the product was shipped by our distribution center (of which Lisa was notified via email) and I've requested a tracking number for that shipment be sent to Lisa today.In the communication process, Lisa inferred that we were not responding to her repeated emails, but in fact we returned everyone and acted in the most timely manor possible. In fact, we awaited nearly a week for her to finally give us the correct address. In response to our statement of the facts, which seems to have offended her, she informed us of her intention to report us to the Revdex.com. Not much we can do about that...is there.Best Regards,SuddenValues Managment

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID 10845868 and find that this resolution is satisfactory to me.

Regards,

Lisa Falcone

Review: I ordered slim camera pen in Sept. 2013. It did not arrive until November and it was very difficult getting an update on the delivery date. Item was to be a xmas gift. Item was defective. Received approval to return item for an exchange. I requested free return shipping since item was defective, but did not receive it. I received the second item and it had a broken clip and did not work. I made numerous calls and sent numerous e-mail trying to resolve the issue, but to no avail. Finally, someone in an e-mail indicated they would send my request to accounting. From what I can figure out this took over a week for them to do this.I still have not received a response asking about my refund or reimbursing me for the return shipping for a defective item. This has been the worst case of no customer service I have ever experienced. The company does not answer your questions, nor do they seem to care if you are satisfied with the product. They did not seem interested that the product was defective twice. Very frustrating experience.Thank you for your time.[redacted]Desired Settlement: I would like a refund for the product and for the return shipping costs for the defective item.

Business

Response:

[redacted] was shipped a replacement on 12/16 and it was received on 12/19. If she would like a refund we will need her to send the replacement back.

Thank you

Customer Service

Review: Placed an order for Original CHI flat iron that sold for $59.99, order number: SUD42B036Ee-4393 on 12/15/2013. Order not yet received 2/3/2014. When click onto tracking number it says, "REDEEMED." It does not give me any information nor have I received any emails or notifications regarding the shipping of my item.Desired Settlement: Detailed information on SHIPPING DATE, CARRIER and expected DATE OF ARRIVAL.

Review: On 2/21/14, a teeth whiting product was order from Sudden Values, A payment of $38.00 USD was submitted and paid to Sudden Values through Pay Pal. To date, I have not received this product. To date, I have attempted to contact Sudden Values 3 times through email. To date, I have not receive one return correspondence from Sudden Values as to the status of this purchase. Sudden Value has been paid in full, yet have not sent out the product in-question.Desired Settlement: Complete order as paid for, for the "I want white teeth" product offer. If unable to complete order, please refund our payment of $38.00.,

Review: On 2/7/14, I ordered a $19.00 for a Wireless Bluetooth Car Speakerphone (a $82.07 value) by Brand-Labels. I was given Voucher Number: [redacted]. On 3/19/14, I was given the following tracking number [redacted] and was told it was through USPS. When I tried tracking, it says that it wasn't valid. I have tried calling and always get a busy signal, no matter what time I call. I have emailed several times, with no response.Desired Settlement: If unable to deliver, I would like a refund ASAP.

Review: I purchased a 32gb mini sd memory card from suddenvalues on 3/6/2014 with an estimated delivery of 2-4 weeks and still have not received it 2 months later. I sent a request to the company 3/7/14 because I didnt receive a confirmation of my order but got no reply. Then I sent a second request a few days later 3/14/14 and finally got a response from them on 3/21/14 with the reply that they did not have an "ETA" on the delivery of my item. I sent another request 4/21/14 with no response so I wrote another request on 5/2/14 about my order status and noticed the 4/21/14 request was missing from my file. I am still waiting to hear from this company and delivery of my item or a total refund.Desired Settlement: delivery of order or prompt total refund

Review: On April 10, 2013, I purchased two [redacted] cases. The cases did not work and when I called [redacted], they verified the cases were counterfeit. I contacted Sudden Values on April 26, 2013 for a refund. Over the course of ten months, I have been promised a refund that I never received. I have both email and voicemail from the company promising the return. Not only did they sell the counterfeit cases, but they also have not refunded my money, even after the items were returned.Desired Settlement: I would like the $79.90 refunded, as well as the shipping costs to return the counterfeit items.

Business

Response:

A refund check will be issued and the customer should see this in 5 days.

Thank you

SuddenValues

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9832709, and find that this resolution is satisfactory to me. However, I have been promised a refund for 10 months, so I do not want to close anything until I actually receive my refund.

Regards,

Business

Response:

A refund check was issued 12/18/13 in the amount of $84.85 check # [redacted]. She should have received the check by now.

Thank you

SuddenValues

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9832709, and find that this resolution is satisfactory to me. I received the refund check as well. Thank you for your help.

Regards,

Review: Ordered PowerBeats Earphones for Atheletes on 11/18/2013 and have not received the product as of date, 2/10/14. The voucher number is : [redacted].

Contacted them by phone prior and was hung up on.

Contacted them through email 3X. Their first response was that they were waiting for shipment from vendor. My second email regarding status received no response. And my third email regarding a refund received no responseDesired Settlement: Refund of $65 back onto Am EX credit card, for product not received

Business

Response:

[redacted]s product was shipped to her on January 30th and it delivered on February 3rd.

Thank you

Customer Service

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I still have not received the item. If I had received the item on Feb. 3, I would not have filed a complaint on Feb 10. I would still like the item to be delivered, if it is available. Otherwise, I'd like to have a full refund back to my credit card.

Review: Suddenvalues.com debited my account $145.00 on November 25th for a product "Beats by Dre Studio Edition Headphones" that were supposed to be shipped before Christmas. The very shady company rarely has someone to answer their phones forcing you to leave a voicemail that does not get returned. When you DO get to someone they give excuses to what has happened as why the item has not shipped. I can not get a straight answer as far as when I will receive a refund and I want answers. I am requesting my refund be done within the next 7 business days, as they were so fast to remove the funds with no ship date and no product on hand. I suggest this business be shut down. I do not see any happy customers as they way it is currently run.Desired Settlement: Refund within 5-7 business days. $145.00 And a phone call with the resolution.

Business

Response:

A refund will be issued Monday January 6 3013.

Thank you

SuddenValues

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

I have reviewed the response made by the business in reference to complaint ID 9846481, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

They are saying that they will refund me January 6th 3013. It would make sense if it was Monday January 6th 2014.

Regards,

Business

Response:

[redacted],

Your refund in the amount of $145.00 will issued in a check and go out in the mail Monday 1/13/14.

Thank you

SuddenValues

Review: On December 9th placed and an order for popular headphones from there website. Delievry time was supposed to be 4-5 weeks. Contacted the company by phone twice, left voicemails with no reposnse. Sent an email to customer service on January 3rd with no response, sent another request on January 15th requesting an update, 5 days later received an update that it was a popular item that are still in route and once received would be sent to us within 24-48 hours after reaching the distribution facility. Replied back as for a better time frame. Received a reponse that they were receiving a shipment in at the end of the week and we were put on the priority list and will have them a few days later. Did not received the headphones the follwoing week and then sent another request for update on January 28th asking for update. Received a reponse that it was a very popular item and have limited numbers that volume is expected to pick up and they should have them out by the end of February. Replied back that another general 4-5 week time frame for delivery was not acceptable and wanted a more definitive delivery date or a refund. Received no response. Sent another email on February 3rd requesting a refund. Received a response that my order is on hold and will be processed by accounting. Still waiting to hear about my refund. Sent another request on 2/10 for refund update and have not heard back yet. Not sure its false advertising also but when I logged into the website to create the suppor request on the main page they are again selling the exact same headphones for the exact same price but cannot deliver on previous orders.Desired Settlement: I just want a complete refund on my order.

Review: I purchased an item from Sudden Values on 12/22/2013. The item was delivered but was the incorrect item. After several phone calls & emails, I finally received a RMA# and label to return the item. . The item was returned via label sent to me on January 21, 2014. Since then I have not received either the correct item or a refund. I have called numerous times, left voice messages with my name and telephone number and sent several emails. As of today, March 1, 2014 I have not received a response by phone or email.Desired Settlement: Refund to my credit card for the total amount I paid.

Review: Ordered a product that did not live up to the advertisement. Got the appropiate return form from company, returned form and product. Never recieved the refund. Sent numerous emails, each returned an automated response that Says: Your request ([redacted]) has been received and is being reviewed by our support staff. Never heard a thing afterwards or got a credit back on my card.

Review: I purchased a pair of Dr Dre Beats headphones from Sudden Value. When the headphones fell apart with in a year, Sudden Value agreed to exchange them for a new pair. I got a confirmation email, return reference number, filled out a return slip and mailed the headphones off to them around Feb 25. I haven't heard back from Sudden Value. I have sent multiple (six) emails with no response, other than a confirmation that the email was received by Sudden Value.Desired Settlement: I would like a replacement pair of Dr Dre Beats headphones sent to my address.

I placed two orders in February 2012 for black headphones and white headphones. They took the funds up front($300 total in this case). I had a March ship date, but the ship date kept getting moved out. I started calling weekly as I needed one pair for my child's birthday in May. I was usually told the headphones would ship by end of that particular week, but they didn't. This went on for months. Finally in the last week of April I received one order for the black headphones. I did not receive the white headphones in time for my child's birthday in May so I had to go out and purchase headphones locally. I then called SuddenValues and told them since they can't fulfill the order for the white headphones I wanted my money back. I told them I had to buy a pair locally so I didn't even need the white headphones any longer. I then waited to receive my refund but never saw it posted to my credit card. I tried calling in several times a day, emailing daily, etc., and would not get an answer or response. One day last week I tried calling again and someone finally picked up the phone. They said they couldn't give me any information about my refund. I finally gave up and even though I didn't need another pair of headphones anymore I told them to ship anyway as it was obvious they weren't going to give me my money back. This was a terrible experience. Now I know why they are rated as "F" by the Revdex.com.

I ordered a cell phone case in March to this day I have not received anything I have tried many many times to call and it's busy or they send me to the complaint dept!!!

Review: I purchased a Rosetta Stone product on July 26th, 2013 for $199.00 from Sudden Values online. I contacted the company via telephone several times as by September my item still had not shipped. The customer service representative said there was a problem with the manufacturer and that if I was willing to wait another few weeks I might be able to receive the product, or she could issue me a $250 credit for their site, or I could get a refund of the full amount since they couldn't fulfill the original order. I decided to wait and after still not hearing anything for another month, I contacted them again requesting a refund. I have email and/or called SuddenValues over 8 times since October. I have received one response back that asked for the last 4 digits of my credit card that was used. I gave it immediately (this was in early November) and have since not heard anything back, though I have called and/or emailed every week since. I would simply like my money credited back to my account. I have already purchased the original product from another vendor.Desired Settlement: I would simply like my money ($199.00) credited back to my credit card. I have already purchased the original item I tried to buy from another vendor. I am ready to be finished working with this company.

Business

Response:

A refund check will be issued and the customer should see this in 5 days.Thank youSuddenValues

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They have granted me my request, a refund in full of the item I purchased, within 5 days. I will wait for the check in the mail and take further action if it is not received. Thank you.

Regards,

Review: I never received a product ordered online. I have attempted but have been unable to reach the Company. My credit card was charged and I have received statement. I attempted to Contact Company by telephone number shown on statement. The automated phone message system refers customers to Online customer service inquiry. I submitted an online inquiry/report of problem. I received a confirmation of receipt of inquiry. No further response or action has been received. I have not received the product ordered as of this date. I tried to contact them on their Facebook page and again have received no response. I reported to them in my inquiry that it appears the incorrect Zip code was on my receipt. I supplied the correct Zip code for my address. I do not know if the product was returned to them undeliverable, or is lost in mail or was delivered to the incorrect address. I have been charged and did not receive what I ordered. I would like them to track this and either send me the product or issue a full refund.

I do not know how else to contact this Company. It has been over 2 months since original order (it was for Christmas for my son!). And assumed it would have been corrected and received by now OR I would have been contacted.Desired Settlement: I would like to receive original product ordered OR receive a full refund.

Business

Response:

[redacted] product will be shipping out tomorrow and she will receive it by the end of the week.

Thank you

Customer Service

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I purchased several items from suddenvalues.com, and have only received one of the orders I placed. I have contacted them several times but first they say one order will be shipped out next week, couple of weeks later still nothing. I emailed them again, and received another response today saying they would give me credit on their site, I don't want a credit, I want my money back. it has been 9 months since I ordered. I have requested my money back for what I have not received, but they keep coming up with excuses and now wanting me to take a credit. I checked on my account at suddenvalues.com, and find they have deleted all but one of my orders (the one received is still showing up). IDesired Settlement: I just want my money back for what I have not received.

Business

Response:

[redacted],We got behind in early 2013, due to shipping delays at Christmas and restriction on our ability to raise capital at time of high growth. We reorganized at the end of the 1st quarter, staying current since April 1, 2014 and working on shipping back orders.We now have access to the item and are shipping it, but are still working down back orders and refunds. It is faster for us to provide a credit or the product than it is a refund, so send us a note at [redacted] if you interested in one of these options. Otherwise it will take a little long for us to get your refund to you.Best Regards,SuddenValues Mgmt.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I do not want to wait any longer for the product, I have since went elsewhere for the products in question. Because I do not trust the vendor to provide any product in a timely manner I do not want credit with them. I want a complete refund for all products I have paid for and have not received.

Regards,

Review: I ordered a cologne through this company (Acqua di Gio) on June 9th. My order # is: [redacted]. I immediately receieved a confirmation of my purchase and the money was out of my account for the product as well. I called the company to see what the status of my order was at the end of June, and they told me they hadn't received in the distribution center and that they didn't know when they would. They also said that they couldn't tell me when I will receive it, but it "shouldn't" be more than a couple of weeks, but they "just don't know". It is now a month later, and I have left several messages on their phone yesterday and today. I also emailed them yesterday, and have yet to hear any kind of response. I don't understand how a company cannot follow up with a customer, give them a tracking number or even an estimation on delivery time. This is beyond frustrating, and I wonder how many customers are having these issues.Desired Settlement: I would like for this company to call/email me with a confirmation on when this order should be delivered. It shouldn't be longer than the next couple weeks to be delivered as well. I've already waited a month.

Business

Response:

Our records show that this product was shipped 7/11/13 and received 7/16/13.

Thank you

Customer Service

Review: I ordered a product from www.suddenvalues.com on 8/26/13. In the fine print it said it would take up to 6 weeks to receive. Today is 10/21/13. It is TWO weeks passed the promised 6 week delivery window. I have called three times and was told to call back in a week for updated information. The last phone call I had with with a customer rep, she told me to call back the first week of Novemeber and "hopefully" there will be more information on a delivery date. This date would be 11/4/13- TEN weeks after my order was placed. The product I purchased was $150 dollars, and I have been very patient and call about the situation. I asked to speak with a manager and was directed to a voicemail. This website has let me down twice now, and something needs to be done. I DO NOT RECOMMEND anyone to purchase ANYTHING from this website.Desired Settlement: Ideally, I would like a FULL refund in addition to the product that was supposed to be sent to me. And an apology. It is unacceptable for a customer to have to wait almost TWICE as long as promised to receive a product. I bought it as a gift for a siblings birthday which has now come and gone.

Business

Response:

This customer chose to cancel this order and was sent a check for a full refund of $149.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

I have forwarded the e-mail that I received from Suddenvalues.com. I have yet to receive the check in the mail.

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Fri, Nov 22, 2013 at 3:43 PM

Subject: US Online.com Customer Refund Notification

To: "[redacted]" <[redacted]>

REFUND CONFIRMATION

Order Information

Merchant: US Online.com

Description: $149 for Dr. Dre Studio Edition Headphones with Shipping and Taxes included a ($299.95 Value) ( Quantity: 1 )

Invoice Number: [redacted]

Customer ID: [redacted]

Billing Information

USA

[redacted] Shipping Information

Total: US $149.00

MasterCard

Date/Time: 22-Nov-2013 13:43:29 PST

Transaction ID: [redacted]

Business

Response:

The time frame to refund the credit card had expired so the refund was denied. A refund check had been been issued and should have been received by the customer.Thank youSuddenValues