Sun Chemical Corporation

The extended warranty is through The Home Depot Protection Plan powered through [redacted] They then sent multiple technicians from GE Consumer Services who have been unable to fix the unit

Thank-you for the opportunity to review this consumer’s situationGE is in the process of replacing the dishwasher in questionPlease contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to review this consumer's situationI have spoken with [redacted] and informed him that a service company will be coming out to his home to access the washer this Thursday, 3/at no charge I will follow up with him afterwards to see how we will move forwardPlease contact me if you have any questions or concernsSincerely, [redacted]

Thank you for the opportunity to review this consumer’s situation I understand that [redacted] is still dissatisfied, but GE will not be compensating him for any lost time or wagesI offered and he accepted an additional year warrantyWe are closing the case Please contact me if there are any other questions or if I may be of further assistance [redacted]

Thank you for the opportunity to review this consumer’s situationPlease be advised that Ms [redacted] ’s dishwasher is over two years old and out of warrantyGE spoke with Ms [redacted] s on April 26, and as a gesture of goodwill offered her a discount on a repairGE advised her that she would be responsible for the home trip/diagnosis fee and GE would cover 100% of parts and 50% of laborAt the time she declined the offerIf she would like to accept the offer I will hold it open until May 15, and she is welcome to give me a call at [redacted] to schedule the service callPlease contact me if there are any other questions or if I may be of further assistanceSincerely,***

Thank you for the opportunity to review this consumer's situationI have spoken with [redacted] and apologized for the trouble he's had with his Profile dishwasherI've given him two options of substantially discounted replacement units He wanted to look at the models online or in a store and get back to me with his decisionI told him that he had days to accept the offer.Please contact me if you have any further questions or concernsSincerely, [redacted] Program Manager

Thank you for the opportunity to review this consumer’s situationI spoke with the consumer today 1/30/and verified that we have ordered a refrigerator dispenser door to correct the issue he’s having The repair has been scheduled for 2/10/between 8am and noon If this repair doesn’t fix his dispensing issue we will exchange his refrigerator Please contact me if there are any other questions or if I may be of further assistance [redacted]

Thank you for the opportunity to review this consumer’s situationI spoke with Mr*** today 8/12/ According to Mr [redacted] he's had GE service call earlier this year and states his dishwasher is loud and doesn't believe water is pumping through the upper wash arm I offered to waive the Home Call fee of $to have a GE Factory Service Technician out and if additional service was needed I would discount the parts and labor 50% He informed me that he has already replaced his GE dishwasher with another brand I explained there's nothing more I can do at this point Please contact me if there are any other questions or if I may be of further assistance [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I gave since researched the problem with the dishwasherIt appears to bekNOWN GE issue which is a problem with the door latch not allowing the door to seal which prevents the dishwasher from operating Further research shows that the cost of a replacement door latch is $I hardly feel $is a good faith act from GE despite GE offering to pay for the partThe $service fee in my opinion is excessive particularly when the dishwasher has been used approximately times in the rinse cycle only GE is not standing behind their product

I have agreed to buyback this unit

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I accept the form letter above in responding to this issue via the Revdex.com and will consider the situation resolved; however, I want to make sure it is known that per my conversation with [redacted] (GE) on 12/09/GE still refused to accept responsibility for the unit and "were prepared to service the unit for parts and service." The GE rep who is listed in this response continued to shirk responsibility to the local dealer and make excuses for the service that was provided on the customer care phone callThe primary reason for the Revdex.com complaint was regarding the type of service that GE provided, or did not provide Regards, [redacted] ***

Thank you for the opportunity to review this consumer’s situation Please be advised that Ms [redacted] ’s range is over two years old and out of warrantyHowever, as a one-time gesture of goodwill GE has agreed to reimburse her the cost of the repair ($325.28)GE has processed the check and she should receive it within 7-business daysPlease contact me if there are any other questions or if I may be of further assistanceSincerely,***

Thank-you for the opportunity to review this consumer’s situationGE agreed to replace Mr [redacted] 's unitized laundry with a new unit at no extra charge Please contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to review this consumer's situationI have spoken with Ms [redacted] and apologized for the trouble she's had with her GE washerShe informed me that she currently has a loaner washer from ***s to use until the washer gets fixed I just confirmed with the service company that the technician is on his way and should arrive in about minutes I told Ms [redacted] that I will be out of the office next week and will follow up with her the week I return (April 11th) She thanked me for my call and follow up Please let me know if you have any further questions or concernsSincerely, [redacted] Program Manager

Thank you for the opportunity to review this consumer’s situation Please be advised that Ms [redacted] ’s refrigerator is nearly six years old and out of warrantyAs a gesture of goodwill GE has offered to sell her the part at a discountPlease contact me if there are any other questions or if I may be of further assistanceSincerely,***

Thank you for the opportunity to review this consumer’s situationPlease advised that GE has submitted the phone number [redacted] provided on the complaint to our survey company to add the number to the do not call listHowever, I tried to reach [redacted] at this number and I receive a recording that the telephone number has been disconnectedIf this number [redacted] is not the correct number to add to our do not call list please send us the correct phone number and we are happy to also submit it to our survey company to add it to the do not call list Please contact me if there are any other questions or if I may be of further assistanceSincerely, [redacted]

Thank-you for the opportunity to review this consumer’s situationGE is in the process of reimbursing the charges in question Please contact me if there are any other questions or if I may be of further assistance

Thank-you for the opportunity to review this consumer’s situation The unit in question has been repaired Please contact me if there are any other questions or if I may be of further assistance

I left work early once to arrive for an appointment only to find that once the repair person left early, and the on a separate occasion I received a note that GE had sent the repair person to my house on the wrong dayGE may send a repair person on Friday, March 18th after 3:30pmI will be there waiting after 3:30pmI sincerely hope GE will pay for any further damage for my having to use the washer in a depleted state for the past month

We have agreed to exchange this consumer's dishwasher