Sun Chemical Corporation

Thank-you for the opportunity to review this consumer’s situation.  GE has offered to reimburse $950.00 and pick-up the unit in question.  Please contact me if there are any other questions or if I may be of further assistance.

I left a second voice mail on 5/15

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We have had three visits since my complaint.  They have installed new igniters but the situation persists.  GE doles out parts without regard to the real problems, so each visit results in only a partial fix.  There is always another part to order, and time ticks by.  Thanksgiving is next week and I am still without a reliably functioning range.  It has been two months and more than six technician visits.  I need a solution to this situation, and GE is not providing it.Regards,[redacted]

Thank you for the opportunity to review this consumer’s situation.   On 4/18/17 the GE Rebate claim was resubmitted and approved on claim reference# [redacted].  The rebate was approved in the amount of $300.00.  The consumer can expect to receive their rebate within 4-6 weeks.  ...

Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Thank you for the opportunity to review this consumer’s situation. I spoke with the consumer today. I explained that our service team found no issues with the washer and nothing that would cause damage to their towels and sheets other than normal wear and tear.  The washer is working as...

designed.    Please contact me if there are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation.  GE is in the process of sending Mr. [redacted] a check for $100.00regarding this matter. Please contact me if thereare any other questions or if I may be of further assistance.

This issue was caused by a poor installation by [redacted].  [redacted] has refused to help the consumer so I have agreed to reimburse the cost of correcting the install for goodwill.   thanks

Warranty service was completed on 7/11.

Thank-you for the opportunity to review this consumer’s situation. GE is in the process of replacing the washer in question with a different upgraded model.         Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] who has confirmed that the issue with the microwave in the Revdex.com complaint has been resolved. Please contact me if you have any further questions or concerns. Sincerely, [redacted]...

[redacted]Program Manager

This has been resolved.  We agreed to reimburse the consumer for his refrigerator purchase and sent him a check.  He cashed it on 11/22/17.

Thank-you for the opportunity to review this consumer’s situation.
GE completed repairs on the unit in question on 7/1/15.  
Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and,...

if it does, will consider this complaint resolved.
Regards,
[redacted]

I have agreed to replace this consumer refrigerator.

Thank you for the opportunity to review this consumer's situation.
I **ve spoken with Mrs. [redacted] and apologized for the trouble they've **d with their GE refrigerator.
Due to the numerous issues and service calls, Consumer Relations **s offered to exchange it with a brand new unit. ...


The order **s been placed on MS#: [redacted] and should be delivered in approximately 3-5 business days. 
She **s accepted this as a fair and reasonable resolution to her complaint.
Please contact me at[redacted] if you **ve any further questions or concerns.
Sincerely,
[redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[There is no time frame when this unit is supposed to be arriving or how long it will take to get delivered and installed once it arrives at a local warehouse. That was one of the issues in the first place! No one would be able to tell me when I can expect what I paid for!!!!    Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]

Ms. [redacted] and I have been playing phone tag.  My last voicemail to her was on Friday, 1/27 at 8:16am but I have not heard back from her yet. I have since scheduled a return service call for tomorrow, 1/31/17 from 1-5pm.  Please let me know if this works for her asap! I can be reached directly at [redacted] anytime between 8am - 2pm EST. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer’s situation.   I spoke with [redacted] today 8/31/17 and discussed his most recent service call yesterday 8/30/17.  He said he ran his dryer after the service call and 3-4 minutes later it quit once again.  I offered to exchange his...

defective unit for a brand-new dryer of the same model.  He accepted.  I will process the order today.   Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]