Sun Chemical Corporation

Thank you for the opportunity to review this consumer's situation. The [redacted]'s have been speaking with [redacted] with General Electric regarding their gas range. I just tried calling them to see where things stood but I had to leave a voicemail. I will send an update after I speak with...

her. Please contact me if you have any questions or concerns. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer’s situation. I left a voicemail with the consumer this morning.  Our factory service technician was just out this morning 12/1/16 and discovered that the consumer that they have a chlorine system that pumps chlorine into their water...

supply.  The consumer is going to unplug the chlorine pump the next 2 weeks.  The technician stated there’s nothing in the washer that can hold bleach that would affect the clothing several loads later after bleach has been used.  The technician also called our technical assistance group (TAG) and they also suggested she use only 1 cap full of bleach instead of 2.  There was nothing found wrong with the washer.   Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] on multiple occasions.  I've discussed his concerns and have forwarded them to our product quality teams. He also informed me that the dealer provided him with a brand new washer and...

dryer. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Revdex.com:
I have reviewed the...

response made by the business in reference to [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]  [redacted]  [redacted]
 [redacted] with GE made contact with me by phone.  The attempt to repair the washer on Sat., 6/10, was not possible as the parts GE repairman ordered was incomplete.  More parts ordered and another appointment is scheduled for Friday.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and am glad to know they have corrected their offer, and now note that it is the dryer that is defective.  I am still waiting for the the business to perform the promised actions of:  1) notifiying me of the date of installation and 2) coming to my house and installing the new machine.  Once that is done, I will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation.   Please be advised that as a one-time gesture of goodwill GE has agreed to send [redacted] two [redacted] water filters.   Please contact me if there are any other questions or if I may be of further...

assistance. Sincerely,[redacted]

Thank you for the opportunity to review this consumer’s situation.  Please be advised that GE has authorized The [redacted] to replace Ms. [redacted]’s washer. The replacement order has been processed. Please contact me if there are any other questions or if I may be of further...

assistance. Sincerely,[redacted]

We have exchanged this consumer's refrigerator.

Thank you for the opportunity to review this consumer’s situation.
Please be advised that GE has agreed to replace Ms. [redacted]’s washer under the one-year manufacturing warranty as it is not cost effective to repair at this time.
Please contact me if there are any other questions or if I may be...

of further assistance.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reimbursed this consumer for his service call.

Thank-you for the opportunity to review this consumer’s situation.
GE assisted in get the service contract company in touch with Ms. [redacted] to discuss her options per the 3rd party service contract.
Please contact me if there are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation. GE has issued a reimbursement for the product in question.        Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] and apologized for the trouble he's had with getting his GE washer repaired. We have a service call currently scheduled for Monday, 3/14 from 1-5 with a request to run it after 3:30.  I am waiting to...

hear back from him to confirm if this day works with his schedule. I can be reached at [redacted] anytime today between 8am - 1pm EST. Sincerely, [redacted]Program Manager

Thank-you for the opportunity to review this consumer’s situation. GE is in the process of replacing the unit in question.Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Full details were provided in email forwarded to the Revdex.com on November 15, 2015.  Text of that email are provided below.  Email attachments are enclosed herein.[redacted]On Friday November 13, I called
and left a message for you.  That message
was in regard to my conversation with [redacted] at GE who stated that
the GE Maintenance Group is now saying that the wiring in my oven may be
brittle and therefore, repair is not possible.This is the first time I had
heard this “brittle wiring” excuse.  It
is without basis as demonstrated by the three attached e-mail communication
between me and GE.  My position with
regard to each email is presented below:Attachment 1 includes:GE’s email which states that their senior technician would be at my home the following day, July 22, 2015.My reply which states that the senior technician was at my house on July 21st and after consulting with another senior retired technician, he would order parts and have them sent directly to my home.The senior technician and I agreed on Thursday July 30th between 8:00 and noon appointment to complete repairs.As
can be easily seen by the emails, at no time was there any mention of brittle
wires.In Attachment 2, GE states that they will follow up on repair status on July 31st.Again at no time did GE mention brittle wiring.Attachment 3 provides the GE email, which states in-part that GE technicians are not willing to do any further part installation.Please note that Attachment 3 also provides my response, which states that GE’s technicians may have left my oven in a hazardous condition and it is unclear whether this group has the ability to repair it.Again at no time did GE mention brittle wires.Attachment 4 provides the GE email, which states that there could have been an underlying issue that made it unsuitable for repair.My response clearly states that none of the four GE technicians mentioned an underlying issue. Again at no time did GE mention brittle wires.These four attachments clearly
indicate that the brittle wires issue
never was mentioned by GE before and strongly implies that it is without
merit.  I have many more emails between myself
and GE and would be happy to send them all to you if needed.0Best regards,[redacted]"
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.
When you purchase a big item appliance, you expect it to last longer than 5 years.  Maybe with you adding only a 1 year warranty, it means your products are not quality made.  Every appliance I own is GE, which I thought was a quality item, but after this experience I will be purchasing another brand as items need replacing.  No wonder there are so many Revdex.com complaints against GE.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it...

does, will consider this complaint resolved.
Regards,
[redacted]

This consumer spilled liquid on their range top that made its way onto wires underneath and caused a short.  Our technician diagnosed the issue and it did not deem it a safety issue.  It is repairable. The consumer wanted us to provide her with a free replacement range.  We did not agree.  The range is 5 years old.  Now she has purchased another brand and wants GE to finance that purchase.  She has already spoken to two different people in the President’s office and we will not agree to her demand.