Sun Chemical Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would partially resolve my complaint.  For your reference, details of the offer I reviewed appear below.As of this morning, 11/9/15, I did not receive a response from [redacted], that is why I wrote to her again today.  However, I will gladly accept GE's offer for the 80%, and the $25.00 gift check (as discussed with [redacted]), because of all the baking I had to do to "prove" their racks were shoddy.  However,  I do feel it is TOTALLY UNREASONABLE, that GE is asking "me" a [redacted] who lives alone, to disconnect and remove this unit that is INSTALLED ABOVE THE STOVE!   GE has a technician, [redacted], who lives in my town who can make this his first stop to disconnect the unit the day they are to pick it up.  GE Provides "SAFETY Instructions" to be installed and serviced by "qualified" "trained" technicians"  I would think that would go for the removal as well, no?  Please advise.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation. Please be advised that Mr. [redacted]’s refrigerator is nearly nine years old and out of warranty. GE has reviewed the dispute and as a final gesture of goodwill GE will reverse the $99.95 (invoice #[redacted]3) charge and stop the collection...

letters. Since the unit is out of warranty any future repairs would be the responsibility of Mr. [redacted]s. Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Thank you for the opportunity to review this consumer’s situation. GEhas offered Ms. [redacted] a discount into a new comparable GE refrigerator. She hasaccepted the offer and the order has been processed. Please contact me if there are any other questions or if I may be offurther...

assistance.[redacted]

Thank you for the opportunity to review this consumer’s situation. Please be advised that I tried to reach Mr. [redacted] on March 2, 2016 but unfortunately was unable to reach him and had to leave a voice message. I am happy to speak with him regarding the issue with his GE range at his convenience....

He is welcome to give me a return call at [redacted] between 8:00-5:00 EST. Please contact me if there are any other questions or if I may be of further assistance.  Sincerely,[redacted]

Thank you for the opportunity to review this consumer's situation. I have left a voicemail for Mr. [redacted] to discuss and apologize for the trouble he's had with his GE double wall oven. I've been informed that the replacement had already been processed.  The new unit was scheduled...

to arrive as first stop this morning. I tried calling Mr. [redacted] to confirm the delivery but I had to leave a message.  I've asked that he call me directly if he had any further questions or concerns. I can be reached at [redacted] anytime between 8am - 2pm EST. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer's situation. I have left a voicemail for the consumer and currently waiting for a call back to discuss their case further. Please contact me if you have any questions or concerns. Sincerely, [redacted]Program Manager

Thank you for the opportunity to re-review this consumer’s situation.  Please be advised that GE has referred Ms. [redacted] to Electric Insurance, GE Appliances insurance provider, to file a claim as they handle property damage claims for GE Appliances.     Please contact me if there are any other questions or if I may be of further assistanceSincerely,[redacted]

Thank you for the opportunity to review this consumer’s situation. I spoke with [redacted] on 1/26/17 and after discussing his issues with his dishwasher I agreed to send an upgraded unit at no charge.  This new dishwasher exchange took place on Monday 1/30/17 and the consumer is very happy with...

the new unit.   Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I spoke with a GE representative twice this week and we have agreed to terms to replace my current unit with a different model ([redacted], white) for a total of $222.94 (including tax, installation, and takeaway of the previous unit).  Delivery and installation has not been yet been scheduled (as of 05/27/17), but arrangements should be made with a local installer in the coming week.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  Thank you everyone in helping to address this issue. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.To elaborate, yes a discount was offered and I turned it down.But no information was given on cost of part or what the percentage discount given would be.  That would of been helpful in making my decision.They wanted to send out a service call for a fee.  But they had my model number and could of had this information ready when they called me.Since they asked, the serial number is [redacted]I am not the first person with their washing machine breaking after a short time.  All you have to do is a [redacted] search for - ge washing machine hub.  There are plenty of pictures and videos of the hub disintegrated.  I can get over a 20 year appliance only lasting 3 years with a 1 year warranty.   What is unacceptable is the cost involved to fix.  Between labor and the new tub (because for the stainless steel you can not buy just the hub), it would cost more then I first paid for the entire washing machine.Lastly, nothing was mentioned about their support phone number offering me the wrong part number.  As such, I am out another 80 dollars and a part I can not use.  Any one want a cheap GE hub?
Regards,[redacted]

Thank you for the opportunity to review this consumer’s situation.   Please be advised that GE has agreed to issue Ms. [redacted] an additional $115 towards the purchase of a new washer. She accepted the offer and the check has been processed.   Please contact me if there are any other...

questions or if I may be of further assistance. Sincerely,[redacted]

Thank-you for the opportunity to review this consumer’s situation. Ms. [redacted] has advised GE Consumer Relations that the unit in question has been repaired.Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer's situation. I have left multiple voicemails for this consumer on several different phone numbers I had listed. I have not heard back.  I will continue reaching out to him.  If he would rather contact me, he may call me at [redacted]...

[redacted] anytime between 8am - 2pm EST. Sincerely, [redacted]Program Manager

I spoke with Ms. [redacted] again today regarding the issue with her Advantium.  Although the unit is out of warranty, we agreed to send a technician out at no charge to re-evaluate the situation. He is scheduled to arrive on 9/30 between 8am - noon. I told Ms. [redacted] that I would follow...

up after the service visit. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Thank-you for the opportunity to review this consumer’s situation. GE is in the process of providing a replacement door handle.Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation. I completed the 1 year extended warranty Letter of Commitment and emailed a copy to Jeremy Labar.  I have also sent a copy in the mail.    Please contact me if there are any other questions or if I may be of...

further assistance.   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am awaiting a response from them. Please let me know asap as I have been waiting long enough!!!
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation.  GEhad offered to replace the product in question on a prorated basis.  When this type offer is made GE does remove and scrap the old inoperable product. The offer was declined.   Please contact me...

if there are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation. GE offered a no charge exchange for the same microwave unit.  Mr. [redacted] chose to upgrade to a microwave that offered convection cooking and paid the up charge of $181.48.  The order as been placed and will be...

delivered as soon as possible.  Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] and apologized for the trouble she's had with her GE dishwasher. I agreed to send out [redacted]'s Appliance with a request for the owner to run the service call.  She accepted. Please let...

me know if you have any further questions or concerns. Sincerely, [redacted]Program Manager