Sun Chemical Corporation

Thank you for the opportunity to review this consumer's situation. I have left a voicemail for the consumer and currently waiting for a call back to discuss their case further. Please contact me if you have any questions or concerns. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer’s situation. GEhas offered Ms. [redacted] a discount into a new comparable GE refrigerator. She hasaccepted the offer and the order has been processed. Please contact me if there are any other questions or if I may be offurther...

assistance.[redacted]

Thank you for the opportunity to review this consumer's situation. I have left a voicemail for Mr. [redacted] to discuss and apologize for the trouble he's had with his GE double wall oven. I've been informed that the replacement had already been processed.  The new unit was scheduled...

to arrive as first stop this morning. I tried calling Mr. [redacted] to confirm the delivery but I had to leave a message.  I've asked that he call me directly if he had any further questions or concerns. I can be reached at [redacted] anytime between 8am - 2pm EST. Sincerely, [redacted]Program Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I spoke with a GE representative twice this week and we have agreed to terms to replace my current unit with a different model ([redacted], white) for a total of $222.94 (including tax, installation, and takeaway of the previous unit).  Delivery and installation has not been yet been scheduled (as of 05/27/17), but arrangements should be made with a local installer in the coming week.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  Thank you everyone in helping to address this issue. 
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation.  GE has left voice mails for Ms. [redacted] twice at this point.   Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would partially resolve my complaint.  For your reference, details of the offer I reviewed appear below.As of this morning, 11/9/15, I did not receive a response from [redacted], that is why I wrote to her again today.  However, I will gladly accept GE's offer for the 80%, and the $25.00 gift check (as discussed with [redacted]), because of all the baking I had to do to "prove" their racks were shoddy.  However,  I do feel it is TOTALLY UNREASONABLE, that GE is asking "me" a [redacted] who lives alone, to disconnect and remove this unit that is INSTALLED ABOVE THE STOVE!   GE has a technician, [redacted], who lives in my town who can make this his first stop to disconnect the unit the day they are to pick it up.  GE Provides "SAFETY Instructions" to be installed and serviced by "qualified" "trained" technicians"  I would think that would go for the removal as well, no?  Please advise.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation.  GE is currently expecting the part in question not to be available for a minimum of five weeks.      Please contact me if there are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation.   GE is not agreeable to running discounted service calls regarding this matter.       Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am awaiting a response from them. Please let me know asap as I have been waiting long enough!!!
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I have left multiple voicemails for this consumer on several different phone numbers I had listed. I have not heard back.  I will continue reaching out to him.  If he would rather contact me, he may call me at [redacted]...

[redacted] anytime between 8am - 2pm EST. Sincerely, [redacted]Program Manager

Thank-you for the opportunity to review this consumer’s situation.
I spoke with [redacted], wife of [redacted] today 10/30/15 in regards to reimbursement for food loss.  I explained to Ms. [redacted] that we will honor the initial offer of $250 and apologized for the confusion.  She was...

very appreciative.  The check should be delivered via [redacted] next week.
Please contact me if there are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation. Ms. [redacted] has advised GE Consumer Relations that the unit in question has been repaired.Please contact me if there are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation. GE offered a no charge exchange for the same microwave unit.  Mr. [redacted] chose to upgrade to a microwave that offered convection cooking and paid the up charge of $181.48.  The order as been placed and will be...

delivered as soon as possible.  Please contact me if there are any other questions or if I may be of further assistance.

[Ms. [redacted] called to let Revdex.com know she has received her refund...

check.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation.   I left a voicemail with [redacted] on 9/19/17.  On 9/19/17 a GE Technician came out and found a piece of metal on the top next to the bearing slides that was causing the noise in her dryer.  He repaired the unit.  A...

$50 inconvenience check was processed on 9/14/17 and mailed out to the consumer’s address on 9/15/17.  GE also extended the warranty on the dryer by another 6 months beginning 2/20/18 to 8/20/18.       Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] and apologized for the trouble he's had with his GE washing machine. I offered to reimburse the cost of the most recent part (approx. $40) as a good will gesture.  I would need a copy of...

the receipt faxed to me at [redacted].  I also agreed to schedule service as a second opinion and waive the trip charge if he is interested.  If he would like to take advantage of this offer, he would need to respond back to me within 14 business days. Please don't hesitate to contact me with any questions or concerns.  I can be reached directly at [redacted]  Sincerely, [redacted]Program Manager

Thank-you for the opportunity to review this consumer’s situation. GE has offered to replace the unit in question on a prorated basis. Please contact me if there are any other questions or if I may be of further assistance.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]