Sun Chemical Corporation

I REJECT their response since nobody has contacted me by the GE Appliances Executive Customer Relations Department to help me with this matter.
 
I am not sure what else to do to reopen my complaint since this matter has not been resolved yet and I still have a defective and unsafe Cooktop in my kitchen and nobody has offered me help to resolve the matter.
Also I’ve tried calling the [redacted] number, but they refuse to help me cause they say my case manager is [redacted] from[redacted] Department.
 
 
Your website says that she has contacted me and offered me a resolution, but I don’t have her phone number and unable to reach her at all.
What else can I do to get this resolved? Please help.
 
Thank you in advance for your help with this complaint.
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12361012, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it...

does, will consider this complaint resolved and very pleased by the help Revdex.com gave to me to solve this case.
Thank You,
[redacted]

Our Consumer Relations Dept. is arranging a replacement with the model the consumer wants.

we have agreed to exchange this consumers microwave

Thank you for the opportunity to review this consumer's situation. I spoke with Dr. [redacted] yesterday who confirmed that the fridge was actually cooling and temperatures seemed to be fine.  He did mention a new issue though that he still needed addressed.  He said that the lights blink on...

and off in the fresh food section.   He requested a Saturday service if possible.  He also stated that he was promised a pick up of a box of used appliance parts.  I agreed to help him by calling dispatch and got the service call moved to Saturday, 10/3.  I also issued an RMA for the parts to be picked up (which were picked up yesterday afternoon.) When I called him today to follow up, he asked for first call of the day on Saturday.  I agreed to put in the request but could not promise a first call.  The appointment time will be between 8am - noon.  I will follow up with him after the repair.  I also told him that this return visit will be at no charge to him.  He accepted this as a satisfactory resolution to his complaint. Sincerely, [redacted]

Thank you for the opportunity to review this consumer’s situation.
Please be advised that GE did speak with Ms. [redacted] on July 9, 2015 regarding the issue with her GE microwave. However, no resolution was given as Ms. [redacted] ended the call by hanging up. If she would like to give me a call at...

###-###-#### (8-5:00 EST) I would be more than happy to discuss further. She will need to have the model and serial number from the microwave available when she calls.
Please contact me if there are any other questions or if I may be of further assistance.
 
Sincerely,
[redacted]

Thank you for the opportunity to review this consumer’s situation. Please be advised that GE has agreed to replace Ms. [redacted] refrigerator under the one-year manufacturer’s warranty. The order has been processed. Please contact me if there are any other questions or if I may be...

of further assistance.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to...

me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I was contacted by GE and they offered compensation for the repair but most importantly the individual I spoke to actually listened, apologized & showed some genuine empathy and remorse. This was appreciated and he also listened to my suggestion that they needed an automatic response option for individuals like myself that have no way of contacting them because they close when the do.

Thank you for the opportunity to review this consumer’s situation. Please be advised that Mr. [redacted]s washer is over a year old and out of warranty. However, as a one-time gesture of goodwill GE agreed to a no charge service repair. GE Factory Service technician was out today (2/19/16) and...

determined that the unit had not been leveled properly during the initial installation.Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation.  Please be advised that Ms. [redacted] is scheduled for a repair on her washer tomorrow (1/11/17) with Mr. Appliance. As a gesture of goodwill GE has issued Ms. [redacted] $40 towards laundry expenses. Please contact me if there are...

any other questions or if I may be of further assistance. Sincerely,[redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] and apologized for the trouble she's had with her Hotpoint washer.  I confirmed that parts are arriving to her home tomorrow by 4:30pm and that the follow up service repair is scheduled for...

1/3/17 from 8-12.  I've offered her laudromat reimbursement as a good will gesture.  She has accepted this as a fair resolution to her complaint. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Thank-you for the opportunity to review this consumer’s situation.   GE completed repairs on the dishwasher on 10/7/16.    Please contact me if there are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation. The repair to the refrigerator in question is currently scheduled to be completed today. Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They took ONE WEEK to repair refrigerator. Any other repair company would have fixed it in 48 hours. We had to buy food three times per day as we could not keep anything cool. We also had to eat out at restaurants for the same reason. I had a knee replacement so going to the store three times per day caused me to experience excruciating pain. I also could not use my medically prescribed ice packs because they needed to be frozen. Regular ice does not reduce pain and swelling. Since they paid the $250, I would settle this for $950
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I have reached out to Mr. [redacted] to discuss his concerns regarding his recent GE repair bill but I had to leave a voicemail. Please let me know if you have any other contact numbers to reach him at other than the one listed in the...

Revdex.com complaint. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer’s situation.   Please be advised that GE has agreed to issue Ms. [redacted] an additional $115 towards the purchase of a new washer. She accepted the offer and the check has been processed.   Please contact me if there are any other...

questions or if I may be of further assistance. Sincerely,[redacted]

Thank you for the opportunity to re-review this consumer’s situation.  Please be advised that GE has referred Ms. [redacted] to Electric Insurance, GE Appliances insurance provider, to file a claim as they handle property damage claims for GE Appliances.     Please contact me if there are any other questions or if I may be of further assistanceSincerely,[redacted]

Thank-you for the opportunity to review this consumer’s situation. GE is in the process of replacing the unit in question.    Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation.  Please be advised that Mr. [redacted]’s dishwasher is covered under the one-year manufacturer’s repair warranty. GE has offered to schedule service out for a technician to take a look and Mr. [redacted]’s has declined service....

Should he wish to schedule service he is welcome to give me a return call and I would be happy to schedule the call. Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]