Sun Chemical Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12361012, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it...

does, will consider this complaint resolved and very pleased by the help Revdex.com gave to me to solve this case.
Thank You,
[redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] and apologized for the trouble she's had with her Hotpoint washer.  I confirmed that parts are arriving to her home tomorrow by 4:30pm and that the follow up service repair is scheduled for...

1/3/17 from 8-12.  I've offered her laudromat reimbursement as a good will gesture.  She has accepted this as a fair resolution to her complaint. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Our Consumer Relations Dept. is arranging a replacement with the model the consumer wants.

Thank you for the opportunity to review this consumer's situation. I spoke with Dr. [redacted] yesterday who confirmed that the fridge was actually cooling and temperatures seemed to be fine.  He did mention a new issue though that he still needed addressed.  He said that the lights blink on...

and off in the fresh food section.   He requested a Saturday service if possible.  He also stated that he was promised a pick up of a box of used appliance parts.  I agreed to help him by calling dispatch and got the service call moved to Saturday, 10/3.  I also issued an RMA for the parts to be picked up (which were picked up yesterday afternoon.) When I called him today to follow up, he asked for first call of the day on Saturday.  I agreed to put in the request but could not promise a first call.  The appointment time will be between 8am - noon.  I will follow up with him after the repair.  I also told him that this return visit will be at no charge to him.  He accepted this as a satisfactory resolution to his complaint. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.A GE representative contacted me today and left a voicemail stating roughly what was written in their previous Revdex.com response plus that I should increase the temperature of my water heater from default setting of 120F to a higher temperature to get a higher temperature of water, which is categorically unacceptable and rejected. Basically, GE knew the washer did not produce HOT water YET they still manufactured, marketed, distributed, and sold the washer to their dealers as a washer that produces HOT water based on the word [HOT] printed on the washer dashboard with no other signs, words, manuals attached to the washer at the location of sale stating anything about the washer being unable to produce HOT water. Not until the consumer actually purchases and has the washer delivered and tested is when he/she would discover that this washer is unable to produce HOT water. GE refuses to take back the washer and provide a full refund, yet they continue to deceive the consumer that this washer produces HOT water.  The federal, state, and dictionary definition of HOT water is 120F. This washer barely produces 80F water temperature.As of this time, this issue has not been resolved. A refund and ceasing to market the washer as producing HOT water has not been offered nor fulfilled.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation. Please be advised that GE has agreed to replace Ms. [redacted] refrigerator under the one-year manufacturer’s warranty. The order has been processed. Please contact me if there are any other questions or if I may be...

of further assistance.Sincerely,[redacted]

Thank you for the opportunity to review this consumer’s situation.
Please be advised that GE did speak with Ms. [redacted] on July 9, 2015 regarding the issue with her GE microwave. However, no resolution was given as Ms. [redacted] ended the call by hanging up. If she would like to give me a call at...

###-###-#### (8-5:00 EST) I would be more than happy to discuss further. She will need to have the model and serial number from the microwave available when she calls.
Please contact me if there are any other questions or if I may be of further assistance.
 
Sincerely,
[redacted]

Thank you for the opportunity to review this consumer’s situation. Please be advised that Mr. [redacted]s washer is over a year old and out of warranty. However, as a one-time gesture of goodwill GE agreed to a no charge service repair. GE Factory Service technician was out today (2/19/16) and...

determined that the unit had not been leveled properly during the initial installation.Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
they are patching it together. this a brand new unit . I believe with the only fair repair is to replace it with the past problems and not being able to use the unit but for about 2 weeks since it was new
Regards,
[redacted]

I REJECT their response since nobody has contacted me by the GE Appliances Executive Customer Relations Department to help me with this matter.
 
I am not sure what else to do to reopen my complaint since this matter has not been resolved yet and I still have a defective and unsafe Cooktop in my kitchen and nobody has offered me help to resolve the matter.
Also I’ve tried calling the [redacted] number, but they refuse to help me cause they say my case manager is [redacted] from[redacted] Department.
 
 
Your website says that she has contacted me and offered me a resolution, but I don’t have her phone number and unable to reach her at all.
What else can I do to get this resolved? Please help.
 
Thank you in advance for your help with this complaint.
 
[redacted]

Thank-you for the opportunity to review this consumer’s situation. The repair to the refrigerator in question is currently scheduled to be completed today. Please contact me if there are any other questions or if I may be of further assistance.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hello again  I will search for a copy but my Builder bought the first Dishwasher then GE Replaced that one with a different model which I do not have the receipt for but I think I got a copy from [redacted] at [redacted] Utah at some stage..let me get back to you on this after I have done some digging as it may be in Utah and not here in Australia in my files.thank you for responding much appreciated. regards [redacted]  I can always call you via Skype if need be

I have tried to reach this consumer 3 days in a row at phone number provided and her mailbox is always full.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They took ONE WEEK to repair refrigerator. Any other repair company would have fixed it in 48 hours. We had to buy food three times per day as we could not keep anything cool. We also had to eat out at restaurants for the same reason. I had a knee replacement so going to the store three times per day caused me to experience excruciating pain. I also could not use my medically prescribed ice packs because they needed to be frozen. Regular ice does not reduce pain and swelling. Since they paid the $250, I would settle this for $950
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation.  GE is currently expecting the part in question not to be available for a minimum of five weeks.      Please contact me if there are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation.
I spoke with [redacted], wife of [redacted] today 10/30/15 in regards to reimbursement for food loss.  I explained to Ms. [redacted] that we will honor the initial offer of $250 and apologized for the confusion.  She was...

very appreciative.  The check should be delivered via [redacted] next week.
Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[Ms. [redacted] called to let Revdex.com know she has received her refund...

check.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. GE is in the process of replacing the unit in question.    Please contact me if there are any other questions or if I may be of further assistance.