Sun Chemical Corporation

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] and apologized for the trouble she's had with her GE dishwasher. I agreed to send out [redacted]'s Appliance with a request for the owner to run the service call.  She accepted. Please let...

me know if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.To elaborate, yes a discount was offered and I turned it down.But no information was given on cost of part or what the percentage discount given would be.  That would of been helpful in making my decision.They wanted to send out a service call for a fee.  But they had my model number and could of had this information ready when they called me.Since they asked, the serial number is [redacted]I am not the first person with their washing machine breaking after a short time.  All you have to do is a [redacted] search for - ge washing machine hub.  There are plenty of pictures and videos of the hub disintegrated.  I can get over a 20 year appliance only lasting 3 years with a 1 year warranty.   What is unacceptable is the cost involved to fix.  Between labor and the new tub (because for the stainless steel you can not buy just the hub), it would cost more then I first paid for the entire washing machine.Lastly, nothing was mentioned about their support phone number offering me the wrong part number.  As such, I am out another 80 dollars and a part I can not use.  Any one want a cheap GE hub?
Regards,[redacted]

Thank you for the opportunity to review this consumer’s situation. I spoke with [redacted] on 1/26/17 and after discussing his issues with his dishwasher I agreed to send an upgraded unit at no charge.  This new dishwasher exchange took place on Monday 1/30/17 and the consumer is very happy with...

the new unit.   Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Thank-you for the opportunity to review this consumer’s situation. GE is in the process of providing a replacement door handle.Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation.  Please be advised that GE issued Ms[redacted] a refund on September 11,2015 and a receipt has been sent to her as well.   Please contact me if there are any other questions or if I may be offurther assistance.

Thank-you for the opportunity to review this consumer’s situation.  GEhad offered to replace the product in question on a prorated basis.  When this type offer is made GE does remove and scrap the old inoperable product. The offer was declined.   Please contact me...

if there are any other questions or if I may be of further assistance.

I spoke with Ms. [redacted] again today regarding the issue with her Advantium.  Although the unit is out of warranty, we agreed to send a technician out at no charge to re-evaluate the situation. He is scheduled to arrive on 9/30 between 8am - noon. I told Ms. [redacted] that I would follow...

up after the service visit. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer’s situation. Please be advised that I tried to reach Mr. [redacted] on March 2, 2016 but unfortunately was unable to reach him and had to leave a voice message. I am happy to speak with him regarding the issue with his GE range at his convenience....

He is welcome to give me a return call at [redacted] between 8:00-5:00 EST. Please contact me if there are any other questions or if I may be of further assistance.  Sincerely,[redacted]

Thank you for the opportunity to review this consumer’s situation. I completed the 1 year extended warranty Letter of Commitment and emailed a copy to Jeremy Labar.  I have also sent a copy in the mail.    Please contact me if there are any other questions or if I may be of...

further assistance.   [redacted]

Thank you for the opportunity to review this consumer’s situation. Please be advised that Mr. [redacted]’s refrigerator is nearly nine years old and out of warranty. GE has reviewed the dispute and as a final gesture of goodwill GE will reverse the $99.95 (invoice #[redacted]3) charge and stop the collection...

letters. Since the unit is out of warranty any future repairs would be the responsibility of Mr. [redacted]s. Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] and apologized for the trouble he's had with his GE refrigerator. Due to the numerous service calls on this (in-warranty) refrigerator, I have agreed to exchange it for a comparable GE model. He is...

going to look around at some of his options and call me back to process the exchange.  Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We are requesting a new unit, not a refurbishing of the defective unit that was shipped to us. When we purchase a new product it should not need to be repaired upon arrival.
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted]l and apologized that her claim regarding the scratch is not a warranted claim.  I have, however agreed to waive the home call fee/trip charge ($99) and ask that she be responsible for labor and the...

part at a discounted price.  She wanted to think about this further and get back to me next week.  I told her that is no problem at all. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I appreciate the offer by GE of $110 as partial compensation.  I was asking for $436.32.  It appears unlikely that GE will honor that amount.  I offer, by way of compromise, that we split the difference.  I am willing to accept half the amount I asked for, which is $218.00.  If GE accepts this offer, I will consider the matter closed and resolved.  Thank you.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation.  GE is in the process of reimbursing the purchase price of the unit in question.         Please contact me if there are any other questions or if I may be of further assistance.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have been in contact with gentleman, Mr. [redacted] at GE re: my washer.  He informed me the machine needs to be repaired by the repair company and they will NOT provide a new machine for me.  "That is not our policy."  This is disappointing.  I am STILL waiting for the machine to be repaired.  PARTS are still unavailable!!!   This is just AWFUL!!   For the amount of money I have spent at the laundromat, I could have purchased a BRAND NEW MACHINE!!!!   One of the agents I spoke with in February told me I would be receiving some compensation for the MISHAPSS of this machine.  Nothing has been received 
....  yet!!   I will contact her today!!

Thank-you for the opportunity to review this consumer’s situation. GE is not agreeable to providing the requested reimbursement. Please contact me if there
are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation. I have sent Mr. [redacted] 2 of part# [redacted] at no charge should the part fail in the future.  Considering that the consumer’s refrigerator is going on 12 years old this June I believe that we have gone above and beyond.  I also provided an explanation of what could be causing the failure.  No further action will be taken. Please contact me if there are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation.  GE has replaced the unit in question.  Please contact me if there are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation. GE has replaced the unit in question.Please contact me if there are any other questions or if I may be of further assistance.