Sun Chemical Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We are requesting a new unit, not a refurbishing of the defective unit that was shipped to us. When we purchase a new product it should not need to be repaired upon arrival.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] and apologized for the trouble he's had with his GE washing machine. I offered to reimburse the cost of the most recent part (approx. $40) as a good will gesture.  I would need a copy of...

the receipt faxed to me at [redacted].  I also agreed to schedule service as a second opinion and waive the trip charge if he is interested.  If he would like to take advantage of this offer, he would need to respond back to me within 14 business days. Please don't hesitate to contact me with any questions or concerns.  I can be reached directly at [redacted]  Sincerely, [redacted]Program Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] and apologized for the trouble he's had with his GE refrigerator. Due to the numerous service calls on this (in-warranty) refrigerator, I have agreed to exchange it for a comparable GE model. He is...

going to look around at some of his options and call me back to process the exchange.  Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer’s situation.  Please be advised that Mr. [redacted]’s dishwasher is covered under the one-year manufacturer’s repair warranty. GE has offered to schedule service out for a technician to take a look and Mr. [redacted]’s has declined service....

Should he wish to schedule service he is welcome to give me a return call and I would be happy to schedule the call. Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Thank you for the opportunity to review this consumer’s situation.  Please be advised that GE issued Ms[redacted] a refund on September 11,2015 and a receipt has been sent to her as well.   Please contact me if there are any other questions or if I may be offurther assistance.

Thank-you for the opportunity to review this consumer’s situation. GE has offered to replace the unit in question on a prorated basis. Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer's situation. I have reached out to Mr. [redacted] to discuss his concerns regarding his recent GE repair bill but I had to leave a voicemail. Please let me know if you have any other contact numbers to reach him at other than the one listed in the...

Revdex.com complaint. Sincerely, [redacted]Program Manager

Thank-you for the opportunity to review this consumer’s situation.  GE has left voice mails for Ms. [redacted] twice at this point.   Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation.   I left a voicemail with [redacted] on 9/19/17.  On 9/19/17 a GE Technician came out and found a piece of metal on the top next to the bearing slides that was causing the noise in her dryer.  He repaired the unit.  A...

$50 inconvenience check was processed on 9/14/17 and mailed out to the consumer’s address on 9/15/17.  GE also extended the warranty on the dryer by another 6 months beginning 2/20/18 to 8/20/18.       Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Thank-you for the opportunity to review this consumer’s situation.   GE is not agreeable to running discounted service calls regarding this matter.       Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in refere**e to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your refere**e, details...

of the offer I reviewed appear below.
Regards,
[redacted]
 
 
 I have had this refrigerator for 6 months.  During that time I have had six service calls.  I have had to take time off work each time except the last call which was on a Saturday. In addition I have had to buy ice as needed.  The last time the technician came out he determined that the water filter which was factory installed was limiting the amount of water flowing thru which limited the amount of ice produced and the size of the cubes.  The person that I spoke with at GE in the consumer affairs department accused me of lying about my purchase date and number of service calls I have had to wait for.  After proving my purchase date by sending him a copy of my receipt that I had to pay office to send to him he sent me a respo**e that he had updated my purchase date.   He never confirmed the number of service calls that I had to wait for during this period of time.  He never accepted any responsibility on the part of GE.  The burden of proof was on me.  Luckily the same technician serviced my refrigerator each of the six times.  H e put a plug in the place where the filter was so that the water from the supply line would bypass the filter and deliver more pressure going into the line for the ice maker and water despenser.  He told me he had new filters on the truck but I would have to purchase one to replace the factory installed filter that it appears has been the problem from the beginning.  I would like for GE to provide me with a working filter at no charge and extend my warrant by 6 months also at no charge to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I appreciate the offer by GE of $110 as partial compensation.  I was asking for $436.32.  It appears unlikely that GE will honor that amount.  I offer, by way of compromise, that we split the difference.  I am willing to accept half the amount I asked for, which is $218.00.  If GE accepts this offer, I will consider the matter closed and resolved.  Thank you.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] and apologized for the trouble she's had with her GE refrigerator. The unit is currently cooling at this time but we are scheduled to return for repair on 1/23/17.  We've agreed to waive...

the home call fee any parts needed for the repair. We are also honoring 25% off the labor charges.  She has accepted this as a fair resolution. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer’s situation. I have sent Mr. [redacted] 2 of part# [redacted] at no charge should the part fail in the future.  Considering that the consumer’s refrigerator is going on 12 years old this June I believe that we have gone above and beyond.  I also provided an explanation of what could be causing the failure.  No further action will be taken. Please contact me if there are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation.  The unit in question has been repaired.  It is covered by a 3rd party service contract.  Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted]l and apologized that her claim regarding the scratch is not a warranted claim.  I have, however agreed to waive the home call fee/trip charge ($99) and ask that she be responsible for labor and the...

part at a discounted price.  She wanted to think about this further and get back to me next week.  I told her that is no problem at all. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Thank-you for the opportunity to review this consumer’s situation.  GE has replaced the unit in question.  Please contact me if there are any other questions or if I may be of further assistance.